Guest joelX47 Posted August 9, 2007 Posted August 9, 2007 I'm having a problem with windows update after upgrading my WIndows XP from SP1 to SP2. When I activate Windows Update ( manual or automaic mode) It returns the list of component software that must be updated. It download all files but it fails to execute upgrades. I'd looked at "WindowsUpdate.log" and discovered 2 errors: The first is: "2007-08-04 14:14:08:484 1180 aa4 PT WARNING: SyncUpdates failure, error = 0x8024400D, soap client error = 7, soap error code = 300, HTTP status code = 200 2007-08-04 14:14:08:484 1180 aa4 PT WARNING: SOAP Fault: 0x00012c " And the second: "2007-08-04 14:15:37:328 3740 ea4 AUClnt FATAL: Error: 0x80004002. wuauclt handler: failed to spawn COM server 2007-08-04 14:15:38:531 1180 9dc Handler FATAL: 0x80004002: ERROR: Remote update handler container process created (PID: 3740),but exited before signaling event 2007-08-04 14:15:38:546 1180 9dc Agent * WARNING: Exit code = 0x80004002 " I found an entry in KB for: 0x8024400D saying: 0x8024400D WU_E_PT_SOAP_CLIENT Same as SOAP_E_CLIENT - SOAP client found the message was malformed fix before resending. Haow can fix the SOAP MESSAGE?? It's the MSFT software that buils it, not me ! I don't find anything about error 0x80004002 related to windows update. It looks like that error code is related with authorization but I'm not sure. Notice: I've any event in the security event log. Does anybody konw where I can find all Windows Errors Code? Is a such list available ou side MSFT? Could you help me to solve my problem or have I to reinstall WXP SP2 ? Best regards
Guest MowGreen [MVP] Posted August 10, 2007 Posted August 10, 2007 Answers inline: joelX47 wrote: > I'm having a problem with windows update after upgrading my WIndows XP > from SP1 to SP2. When I activate Windows Update ( manual or automaic > mode) It returns the list of component software that must be updated. It > download all files but it fails to execute upgrades. Some 'thing' is interfering with the installation of the required components in order for the system to be able to communicate with either the update Servers [Automatic Update] or the Windows Update site. Was the installed antivirus actively monitoring the system when it was updated to SP2 ? WHAT is installed in terms of security : 1) Antivirus ? 2) Popup or Cookie blocker [*Especially* ones that are contained in Toolbars] ? 3) Anti-malware software [AdAware, Spybot, SpySweeper, etc] ? > I'd looked at "WindowsUpdate.log" and discovered 2 errors: > The first is: > "2007-08-04 14:14:08:484 1180 aa4 PT WARNING: SyncUpdates failure, error > = 0x8024400D, soap client error = 7, soap error code = 300, HTTP status > code = 200 > 2007-08-04 14:14:08:484 1180 aa4 PT WARNING: SOAP Fault: 0x00012c > " > And the second: > > "2007-08-04 14:15:37:328 3740 ea4 AUClnt FATAL: Error: 0x80004002. > wuauclt handler: failed to spawn COM server > 2007-08-04 14:15:38:531 1180 9dc Handler FATAL: 0x80004002: ERROR: > Remote update handler container process created > (PID: 3740),but exited before signaling event > 2007-08-04 14:15:38:546 1180 9dc Agent * WARNING: Exit code = 0x80004002 > " > > I found an entry in KB for: 0x8024400D saying: 0x8024400D > WU_E_PT_SOAP_CLIENT Same as SOAP_E_CLIENT - SOAP client found the > message was malformed fix before resending. Communication between the system and the Server is broken. wuauclt.exe is part of the Windows Update Client components. The system is trying to install the latest version of it and can not. > Haow can fix the SOAP MESSAGE?? It's the MSFT software that buils it, > not me ! > I don't find anything about error 0x80004002 related to windows update. > It looks like that error code is related with authorization but I'm not > sure. Notice: I've any event in the security event log. > Does anybody konw where I can find all Windows Errors Code? Is a such > list available ou side MSFT? > Could you help me to solve my problem or have I to reinstall WXP SP2 ? > Best regards Sorry, it's not the MS software causing the issue, rather, it's 3rd party software that is the culprit. So, let's give this a try ... show hidden files, folders, and system files: http://www.bleepingcomputer.com/tutorials/tutorial62.html#winxp Now go to Start > Run > type in net stop wuauserv Click OK or press Enter Back to Start > Run > type in [or copy&paste] %windir%\softwaredistribution Click OK or press Enter Delete ALL of the subfolders of SoftwareDistribution Do *NOT* delete the ReportingEvents.log Close the window Temporarily, TOTALLY disable the installed antivirus software. Either consult the Help file or visit the manufacturer's web site to find out how. Download and SAVE: Windows Update Agent [Client] 3.0 [x86-32bit] http://download.windowsupdate.com/v7/windowsupdate/redist/standalone/WindowsUpdateAgent30-x86.exe KB927891 http://www.microsoft.com/downloads/details.aspx?FamilyId=7A81B0CD-A0B9-497E-8A89-404327772E5A&displaylang=en When the downloads complete close the browser and any other open programs. Install WindowsUpdateAgent30-x86.exe first Then install WindowsXP-KB927891-v3-x86-ENU.exe Restart the system. Go back to Start > Run > type in [or copy&paste] wuauclt /detectnow Click OK or press Enter Did any updates come down ? If so, then after the updates are detected and installed, *REENABLE* the installed antivirus. 0x80004002 E_Nointerface Windows Update Error Codes http://inetexplorer.mvps.org/answers/63.html Windows Update Version 6 error code list http://support.microsoft.com/kb/938205 MowGreen [MVP 2003-2007] =============== *-343-* FDNY Never Forgotten ===============
Guest JOELX47 Posted August 11, 2007 Posted August 11, 2007 Thank you very much for your help. I'll follow your advises and report here the results. Best regards "joelX47" wrote: > I'm having a problem with windows update after upgrading my WIndows XP from > SP1 to SP2. When I activate Windows Update ( manual or automaic mode) It > returns the list of component software that must be updated. It download all > files but it fails to execute upgrades. I'd looked at "WindowsUpdate.log" > and discovered 2 errors: > The first is: > "2007-08-04 14:14:08:484 1180 aa4 PT WARNING: SyncUpdates failure, error = > 0x8024400D, soap client error = 7, soap error code = 300, HTTP status code = > 200 > 2007-08-04 14:14:08:484 1180 aa4 PT WARNING: SOAP Fault: 0x00012c > " > And the second: > > "2007-08-04 14:15:37:328 3740 ea4 AUClnt FATAL: Error: 0x80004002. wuauclt > handler: failed to spawn COM server > 2007-08-04 14:15:38:531 1180 9dc Handler FATAL: 0x80004002: ERROR: > Remote update handler container process created (PID: > 3740),but exited before signaling event > 2007-08-04 14:15:38:546 1180 9dc Agent * WARNING: Exit code = 0x80004002 > " > > I found an entry in KB for: 0x8024400D saying: 0x8024400D > WU_E_PT_SOAP_CLIENT Same as SOAP_E_CLIENT - SOAP client found the message > was malformed fix before resending. > Haow can fix the SOAP MESSAGE?? It's the MSFT software that buils it, not me > ! > I don't find anything about error 0x80004002 related to windows update. It > looks like that error code is related with authorization but I'm not sure. > Notice: I've any event in the security event log. > Does anybody konw where I can find all Windows Errors Code? Is a such list > available ou side MSFT? > Could you help me to solve my problem or have I to reinstall WXP SP2 ? > Best regards > >
Guest sdlomi2 Posted August 15, 2007 Posted August 15, 2007 "JOELX47" <JOELX47@discussions.microsoft.com> wrote in message news:C8FC6DA3-06C2-469C-BA72-8F43336FEB1C@microsoft.com... > Thank you very much for your help. I'll follow your advises and report > here > the results. > Best regards > > > "joelX47" wrote: > >> I'm having a problem with windows update after upgrading my WIndows XP >> from >> SP1 to SP2. When I activate Windows Update ( manual or automaic mode) It >> returns the list of component software that must be updated. It download >> all >> files but it fails to execute upgrades. I'd looked at >> "WindowsUpdate.log" >> and discovered 2 errors: >> The first is: >> "2007-08-04 14:14:08:484 1180 aa4 PT WARNING: SyncUpdates failure, error >> = >> 0x8024400D, soap client error = 7, soap error code = 300, HTTP status >> code = >> 200 >> 2007-08-04 14:14:08:484 1180 aa4 PT WARNING: SOAP Fault: 0x00012c >> " >> And the second: >> >> "2007-08-04 14:15:37:328 3740 ea4 AUClnt FATAL: Error: 0x80004002. >> wuauclt >> handler: failed to spawn COM server >> 2007-08-04 14:15:38:531 1180 9dc Handler FATAL: 0x80004002: ERROR: >> Remote update handler container process created >> (PID: >> 3740),but exited before signaling event >> 2007-08-04 14:15:38:546 1180 9dc Agent * WARNING: Exit code = >> 0x80004002 >> " >> >> I found an entry in KB for: 0x8024400D saying: 0x8024400D >> WU_E_PT_SOAP_CLIENT Same as SOAP_E_CLIENT - SOAP client found the message >> was malformed fix before resending. >> Haow can fix the SOAP MESSAGE?? It's the MSFT software that buils it, not >> me >> ! >> I don't find anything about error 0x80004002 related to windows update. >> It >> looks like that error code is related with authorization but I'm not >> sure. >> Notice: I've any event in the security event log. >> Does anybody konw where I can find all Windows Errors Code? Is a such >> list >> available ou side MSFT? >> Could you help me to solve my problem or have I to reinstall WXP SP2 ? >> Best regards >> >> Joel, several others have had luck with this which fixed several for me. sdlomi2 1. Click on Start and then click Run, 2. In the open field type "REGSVR32 WUAPI.DLL" (without quotation marks) and press Enter. 3. When you receive the "DllRegisterServer in WUAPI.DLL succeeded" message, click OK. 4. Please repeat these steps for each of the following commands: REGSVR32 WUAUENG.DLL REGSVR32 WUAUENG1.DLL REGSVR32 ATL.DLL REGSVR32 WUCLTUI.DLL REGSVR32 WUPS.DLL REGSVR32 WUPS2.DLL REGSVR32 WUWEB.DLL.............Luck to you, sdlomi2
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