Guest Steve Posted July 8, 2007 Posted July 8, 2007 I am unable to download any updates let alone try to install them. There are no error messages. At first I was unable to even download the updating software but after turning off the Spybot Tea Timer I was at least able to get that done. This is on a XP Home machine. Kinda stumped here. Any ideas?
Guest TaurArian [MS-MVP] Posted July 8, 2007 Posted July 8, 2007 On the WU Website, select your history of updates - now click on failed update (red mark) and see if there is an error code. If there is an error code, write it down and post back or in the alternative, do a search for the error code. and/or How to view the Update log in Windows:- Click Start, and then click Run. In the Open box, type: %windir%\windowsupdate.log and then click OK. Scroll down towards the bottom for the latest entries to locate the error code(s) associated with the latest failed attempt to download/install. If appropriate copy and paste the error codes into this thread so someone may be able to assist you. On the other hand, you may be able to find the error code and other suggestions by searching the Newsgroup. Also check Windows folder for file called KB******.log (****** = number of update ie KB896688) and post the contents of the failed update. This may provide further clues as to why the update failed. How to read the Windowsupdate.log file: http://support.microsoft.com/?kbid=902093 How to troubleshoot Windows Update, Microsoft Update, and Windows Server Update Services installation issues http://support.microsoft.com/default.aspx?scid=kben-us906602 -- ==================================== TaurArian [MS-MVP] 2005-2008 - Australia ==================================== How to make a good post: http://www.dts-l.org/goodpost.htm Defending your machine: http://defendingyourmachine2.blogspot.com/ http://taurarian.mvps.org/index.htm Emails will not be acknowledged - please post to the newsgroup so all may benefit. "Steve" <Steve@discussions.microsoft.com> wrote in message news:CB9765C5-17CB-4E8A-811E-6AAA1D580D9A@microsoft.com... |I am unable to download any updates let alone try to install them. There are | no error messages. At first I was unable to even download the updating | software but after turning off the Spybot Tea Timer I was at least able to | get that done. This is on a XP Home machine. Kinda stumped here. Any ideas?
Guest Steve Posted July 9, 2007 Posted July 9, 2007 If I am reading this right I see several references to error code 0x80200011. I also see a few references to a warning that states " Download job failed because of insufficient range support". Any ideas? "TaurArian [MS-MVP]" wrote: > On the WU Website, select your history of updates - now click on failed update (red mark) > and see if there is an error code. > If there is an error code, write it down and post back or in the alternative, do a search > for the error code. > > and/or > How to view the Update log in Windows:- > > Click Start, and then click Run. > In the Open box, type: %windir%\windowsupdate.log > and then click OK. > > Scroll down towards the bottom for the latest entries to locate the error code(s) > associated with the latest failed attempt to download/install. If appropriate copy and > paste the error codes into this thread so someone may be able to assist you. On the other > hand, you may be able to find the error code and other suggestions by searching the > Newsgroup. > > Also check Windows folder for file called KB******.log (****** = number of update ie > KB896688) and post the contents of the failed update. > This may provide further clues as to why the update failed. > > How to read the Windowsupdate.log file: > http://support.microsoft.com/?kbid=902093 > > How to troubleshoot Windows Update, Microsoft Update, and Windows Server Update Services > installation issues > http://support.microsoft.com/default.aspx?scid=kben-us906602 > > -- > ==================================== > TaurArian [MS-MVP] 2005-2008 - Australia > ==================================== > How to make a good post: http://www.dts-l.org/goodpost.htm > Defending your machine: http://defendingyourmachine2.blogspot.com/ > http://taurarian.mvps.org/index.htm > > Emails will not be acknowledged - please post to the newsgroup so all may benefit. > > > "Steve" <Steve@discussions.microsoft.com> wrote in message > news:CB9765C5-17CB-4E8A-811E-6AAA1D580D9A@microsoft.com... > |I am unable to download any updates let alone try to install them. There are > | no error messages. At first I was unable to even download the updating > | software but after turning off the Spybot Tea Timer I was at least able to > | get that done. This is on a XP Home machine. Kinda stumped here. Any ideas? > > >
Guest TaurArian [MS-MVP] Posted July 9, 2007 Posted July 9, 2007 From what I gather IMHO what your computer asked for and what the server was giving you were two different things hence error. That's my interpretation. Clear out Temporary Internet Files including offline stuff etc. That'll clear the cache. Then rename the SoftwareDistribution folder (fixes many problems) Click Start, Choose Run. In the Run box, type services.msc. Click OK. Right-click the Automatic Updates service. Click Stop. Stopping the service will take a moment. Rename the "SoftwareDistribution" folder: a. Click Start, click Run, type %systemroot%, and then click OK. b. Right-click the SoftwareDistribution folder, and then click Rename. c. Type SoftwareDistribution.old, and then press ENTER to rename this folder. Click Start. Choose Run. In the Run box, type services.msc. Click OK. Right-click the Automatic Updates service. Click Start. Starting the service will take a moment. Reboot and return to WU to see if that helps. You'll lose the history of WU but that's not important. At least it will clear the cache. FYI also see: Virus scanning recommendations for computers that are running Windows Server 2003, Windows 2000, or Windows XP http://support.microsoft.com/kb/822158 -- ==================================== TaurArian [MS-MVP] 2005-2008 - Australia ==================================== How to make a good post: http://www.dts-l.org/goodpost.htm Defending your machine: http://defendingyourmachine2.blogspot.com/ http://taurarian.mvps.org/index.htm Emails will not be acknowledged - please post to the newsgroup so all may benefit. "Steve" <Steve@discussions.microsoft.com> wrote in message news:ABD46392-814B-4ADC-AA93-40B58F268E72@microsoft.com... | If I am reading this right I see several references to error code 0x80200011. | I also see a few references to a warning that states " Download job failed | because of insufficient range support". Any ideas? | | "TaurArian [MS-MVP]" wrote: | | > On the WU Website, select your history of updates - now click on failed update (red mark) | > and see if there is an error code. | > If there is an error code, write it down and post back or in the alternative, do a search | > for the error code. | > | > and/or | > How to view the Update log in Windows:- | > | > Click Start, and then click Run. | > In the Open box, type: %windir%\windowsupdate.log | > and then click OK. | > | > Scroll down towards the bottom for the latest entries to locate the error code(s) | > associated with the latest failed attempt to download/install. If appropriate copy and | > paste the error codes into this thread so someone may be able to assist you. On the other | > hand, you may be able to find the error code and other suggestions by searching the | > Newsgroup. | > | > Also check Windows folder for file called KB******.log (****** = number of update ie | > KB896688) and post the contents of the failed update. | > This may provide further clues as to why the update failed. | > | > How to read the Windowsupdate.log file: | > http://support.microsoft.com/?kbid=902093 | > | > How to troubleshoot Windows Update, Microsoft Update, and Windows Server Update Services | > installation issues | > http://support.microsoft.com/default.aspx?scid=kben-us906602 | > | > -- | > ==================================== | > TaurArian [MS-MVP] 2005-2008 - Australia | > ==================================== | > How to make a good post: http://www.dts-l.org/goodpost.htm | > Defending your machine: http://defendingyourmachine2.blogspot.com/ | > http://taurarian.mvps.org/index.htm | > | > Emails will not be acknowledged - please post to the newsgroup so all may benefit. | > | > | > "Steve" <Steve@discussions.microsoft.com> wrote in message | > news:CB9765C5-17CB-4E8A-811E-6AAA1D580D9A@microsoft.com... | > |I am unable to download any updates let alone try to install them. There are | > | no error messages. At first I was unable to even download the updating | > | software but after turning off the Spybot Tea Timer I was at least able to | > | get that done. This is on a XP Home machine. Kinda stumped here. Any ideas? | > | > | >
Guest Steve Posted July 10, 2007 Posted July 10, 2007 I cleared the TIF's. But renaming the SoftwareDistribution folder was not allowed. It said "Cannot rename SoftwareDistribution: Access is denied. Make sure the disk is not full or write-protected and that the file is not currently in use. Still unable to get it to work. "TaurArian [MS-MVP]" wrote: > From what I gather IMHO what your computer asked for and what the server was giving you > were two different things hence error. That's my interpretation. > > Clear out Temporary Internet Files including offline stuff etc. That'll clear the cache. > > Then rename the SoftwareDistribution folder (fixes many problems) > > Click Start, Choose Run. > In the Run box, type services.msc. > Click OK. > Right-click the Automatic Updates service. > Click Stop. > Stopping the service will take a moment. > > Rename the "SoftwareDistribution" folder: > a. Click Start, click Run, type %systemroot%, and then click OK. > b. Right-click the SoftwareDistribution folder, and then click Rename. > c. Type SoftwareDistribution.old, and then press ENTER to rename this folder. > > Click Start. Choose Run. > In the Run box, type services.msc. > Click OK. > Right-click the Automatic Updates service. > Click Start. > Starting the service will take a moment. > > Reboot and return to WU to see if that helps. > > You'll lose the history of WU but that's not important. At least it will clear the cache. > > FYI also see: Virus scanning recommendations for computers that are running Windows Server > 2003, Windows 2000, or Windows XP > http://support.microsoft.com/kb/822158 > -- > ==================================== > TaurArian [MS-MVP] 2005-2008 - Australia > ==================================== > How to make a good post: http://www.dts-l.org/goodpost.htm > Defending your machine: http://defendingyourmachine2.blogspot.com/ > http://taurarian.mvps.org/index.htm > > Emails will not be acknowledged - please post to the newsgroup so all may benefit. > > > "Steve" <Steve@discussions.microsoft.com> wrote in message > news:ABD46392-814B-4ADC-AA93-40B58F268E72@microsoft.com... > | If I am reading this right I see several references to error code 0x80200011. > | I also see a few references to a warning that states " Download job failed > | because of insufficient range support". Any ideas? > | > | "TaurArian [MS-MVP]" wrote: > | > | > On the WU Website, select your history of updates - now click on failed update (red > mark) > | > and see if there is an error code. > | > If there is an error code, write it down and post back or in the alternative, do a > search > | > for the error code. > | > > | > and/or > | > How to view the Update log in Windows:- > | > > | > Click Start, and then click Run. > | > In the Open box, type: %windir%\windowsupdate.log > | > and then click OK. > | > > | > Scroll down towards the bottom for the latest entries to locate the error code(s) > | > associated with the latest failed attempt to download/install. If appropriate copy and > | > paste the error codes into this thread so someone may be able to assist you. On the > other > | > hand, you may be able to find the error code and other suggestions by searching the > | > Newsgroup. > | > > | > Also check Windows folder for file called KB******.log (****** = number of update ie > | > KB896688) and post the contents of the failed update. > | > This may provide further clues as to why the update failed. > | > > | > How to read the Windowsupdate.log file: > | > http://support.microsoft.com/?kbid=902093 > | > > | > How to troubleshoot Windows Update, Microsoft Update, and Windows Server Update > Services > | > installation issues > | > http://support.microsoft.com/default.aspx?scid=kben-us906602 > | > > | > -- > | > ==================================== > | > TaurArian [MS-MVP] 2005-2008 - Australia > | > ==================================== > | > How to make a good post: http://www.dts-l.org/goodpost.htm > | > Defending your machine: http://defendingyourmachine2.blogspot.com/ > | > http://taurarian.mvps.org/index.htm > | > > | > Emails will not be acknowledged - please post to the newsgroup so all may benefit. > | > > | > > | > "Steve" <Steve@discussions.microsoft.com> wrote in message > | > news:CB9765C5-17CB-4E8A-811E-6AAA1D580D9A@microsoft.com... > | > |I am unable to download any updates let alone try to install them. There are > | > | no error messages. At first I was unable to even download the updating > | > | software but after turning off the Spybot Tea Timer I was at least able to > | > | get that done. This is on a XP Home machine. Kinda stumped here. Any ideas? > | > > | > > | > > > >
Guest TaurArian Posted July 10, 2007 Posted July 10, 2007 Did you stop the WU service before trying to rename the softwaredistribution folder? "Steve" wrote: > I cleared the TIF's. But renaming the SoftwareDistribution folder was not > allowed. It said "Cannot rename SoftwareDistribution: Access is denied. Make > sure the disk is not full or write-protected and that the file is not > currently in use. Still unable to get it to work. > > "TaurArian [MS-MVP]" wrote: > > > From what I gather IMHO what your computer asked for and what the server was giving you > > were two different things hence error. That's my interpretation. > > > > Clear out Temporary Internet Files including offline stuff etc. That'll clear the cache. > > > > Then rename the SoftwareDistribution folder (fixes many problems) > > > > Click Start, Choose Run. > > In the Run box, type services.msc. > > Click OK. > > Right-click the Automatic Updates service. > > Click Stop. > > Stopping the service will take a moment. > > > > Rename the "SoftwareDistribution" folder: > > a. Click Start, click Run, type %systemroot%, and then click OK. > > b. Right-click the SoftwareDistribution folder, and then click Rename. > > c. Type SoftwareDistribution.old, and then press ENTER to rename this folder. > > > > Click Start. Choose Run. > > In the Run box, type services.msc. > > Click OK. > > Right-click the Automatic Updates service. > > Click Start. > > Starting the service will take a moment. > > > > Reboot and return to WU to see if that helps. > > > > You'll lose the history of WU but that's not important. At least it will clear the cache. > > > > FYI also see: Virus scanning recommendations for computers that are running Windows Server > > 2003, Windows 2000, or Windows XP > > http://support.microsoft.com/kb/822158 > > -- > > ==================================== > > TaurArian [MS-MVP] 2005-2008 - Australia > > ==================================== > > How to make a good post: http://www.dts-l.org/goodpost.htm > > Defending your machine: http://defendingyourmachine2.blogspot.com/ > > http://taurarian.mvps.org/index.htm > > > > Emails will not be acknowledged - please post to the newsgroup so all may benefit. > > > > > > "Steve" <Steve@discussions.microsoft.com> wrote in message > > news:ABD46392-814B-4ADC-AA93-40B58F268E72@microsoft.com... > > | If I am reading this right I see several references to error code 0x80200011. > > | I also see a few references to a warning that states " Download job failed > > | because of insufficient range support". Any ideas? > > | > > | "TaurArian [MS-MVP]" wrote: > > | > > | > On the WU Website, select your history of updates - now click on failed update (red > > mark) > > | > and see if there is an error code. > > | > If there is an error code, write it down and post back or in the alternative, do a > > search > > | > for the error code. > > | > > > | > and/or > > | > How to view the Update log in Windows:- > > | > > > | > Click Start, and then click Run. > > | > In the Open box, type: %windir%\windowsupdate.log > > | > and then click OK. > > | > > > | > Scroll down towards the bottom for the latest entries to locate the error code(s) > > | > associated with the latest failed attempt to download/install. If appropriate copy and > > | > paste the error codes into this thread so someone may be able to assist you. On the > > other > > | > hand, you may be able to find the error code and other suggestions by searching the > > | > Newsgroup. > > | > > > | > Also check Windows folder for file called KB******.log (****** = number of update ie > > | > KB896688) and post the contents of the failed update. > > | > This may provide further clues as to why the update failed. > > | > > > | > How to read the Windowsupdate.log file: > > | > http://support.microsoft.com/?kbid=902093 > > | > > > | > How to troubleshoot Windows Update, Microsoft Update, and Windows Server Update > > Services > > | > installation issues > > | > http://support.microsoft.com/default.aspx?scid=kben-us906602 > > | > > > | > -- > > | > ==================================== > > | > TaurArian [MS-MVP] 2005-2008 - Australia > > | > ==================================== > > | > How to make a good post: http://www.dts-l.org/goodpost.htm > > | > Defending your machine: http://defendingyourmachine2.blogspot.com/ > > | > http://taurarian.mvps.org/index.htm > > | > > > | > Emails will not be acknowledged - please post to the newsgroup so all may benefit. > > | > > > | > > > | > "Steve" <Steve@discussions.microsoft.com> wrote in message > > | > news:CB9765C5-17CB-4E8A-811E-6AAA1D580D9A@microsoft.com... > > | > |I am unable to download any updates let alone try to install them. There are > > | > | no error messages. At first I was unable to even download the updating > > | > | software but after turning off the Spybot Tea Timer I was at least able to > > | > | get that done. This is on a XP Home machine. Kinda stumped here. Any ideas? > > | > > > | > > > | > > > > > > >
Guest Steve Posted July 10, 2007 Posted July 10, 2007 Yes "TaurArian" wrote: > Did you stop the WU service before trying to rename the softwaredistribution > folder? > > > > "Steve" wrote: > > > I cleared the TIF's. But renaming the SoftwareDistribution folder was not > > allowed. It said "Cannot rename SoftwareDistribution: Access is denied. Make > > sure the disk is not full or write-protected and that the file is not > > currently in use. Still unable to get it to work. > > > > "TaurArian [MS-MVP]" wrote: > > > > > From what I gather IMHO what your computer asked for and what the server was giving you > > > were two different things hence error. That's my interpretation. > > > > > > Clear out Temporary Internet Files including offline stuff etc. That'll clear the cache. > > > > > > Then rename the SoftwareDistribution folder (fixes many problems) > > > > > > Click Start, Choose Run. > > > In the Run box, type services.msc. > > > Click OK. > > > Right-click the Automatic Updates service. > > > Click Stop. > > > Stopping the service will take a moment. > > > > > > Rename the "SoftwareDistribution" folder: > > > a. Click Start, click Run, type %systemroot%, and then click OK. > > > b. Right-click the SoftwareDistribution folder, and then click Rename. > > > c. Type SoftwareDistribution.old, and then press ENTER to rename this folder. > > > > > > Click Start. Choose Run. > > > In the Run box, type services.msc. > > > Click OK. > > > Right-click the Automatic Updates service. > > > Click Start. > > > Starting the service will take a moment. > > > > > > Reboot and return to WU to see if that helps. > > > > > > You'll lose the history of WU but that's not important. At least it will clear the cache. > > > > > > FYI also see: Virus scanning recommendations for computers that are running Windows Server > > > 2003, Windows 2000, or Windows XP > > > http://support.microsoft.com/kb/822158 > > > -- > > > ==================================== > > > TaurArian [MS-MVP] 2005-2008 - Australia > > > ==================================== > > > How to make a good post: http://www.dts-l.org/goodpost.htm > > > Defending your machine: http://defendingyourmachine2.blogspot.com/ > > > http://taurarian.mvps.org/index.htm > > > > > > Emails will not be acknowledged - please post to the newsgroup so all may benefit. > > > > > > > > > "Steve" <Steve@discussions.microsoft.com> wrote in message > > > news:ABD46392-814B-4ADC-AA93-40B58F268E72@microsoft.com... > > > | If I am reading this right I see several references to error code 0x80200011. > > > | I also see a few references to a warning that states " Download job failed > > > | because of insufficient range support". Any ideas? > > > | > > > | "TaurArian [MS-MVP]" wrote: > > > | > > > | > On the WU Website, select your history of updates - now click on failed update (red > > > mark) > > > | > and see if there is an error code. > > > | > If there is an error code, write it down and post back or in the alternative, do a > > > search > > > | > for the error code. > > > | > > > > | > and/or > > > | > How to view the Update log in Windows:- > > > | > > > > | > Click Start, and then click Run. > > > | > In the Open box, type: %windir%\windowsupdate.log > > > | > and then click OK. > > > | > > > > | > Scroll down towards the bottom for the latest entries to locate the error code(s) > > > | > associated with the latest failed attempt to download/install. If appropriate copy and > > > | > paste the error codes into this thread so someone may be able to assist you. On the > > > other > > > | > hand, you may be able to find the error code and other suggestions by searching the > > > | > Newsgroup. > > > | > > > > | > Also check Windows folder for file called KB******.log (****** = number of update ie > > > | > KB896688) and post the contents of the failed update. > > > | > This may provide further clues as to why the update failed. > > > | > > > > | > How to read the Windowsupdate.log file: > > > | > http://support.microsoft.com/?kbid=902093 > > > | > > > > | > How to troubleshoot Windows Update, Microsoft Update, and Windows Server Update > > > Services > > > | > installation issues > > > | > http://support.microsoft.com/default.aspx?scid=kben-us906602 > > > | > > > > | > -- > > > | > ==================================== > > > | > TaurArian [MS-MVP] 2005-2008 - Australia > > > | > ==================================== > > > | > How to make a good post: http://www.dts-l.org/goodpost.htm > > > | > Defending your machine: http://defendingyourmachine2.blogspot.com/ > > > | > http://taurarian.mvps.org/index.htm > > > | > > > > | > Emails will not be acknowledged - please post to the newsgroup so all may benefit. > > > | > > > > | > > > > | > "Steve" <Steve@discussions.microsoft.com> wrote in message > > > | > news:CB9765C5-17CB-4E8A-811E-6AAA1D580D9A@microsoft.com... > > > | > |I am unable to download any updates let alone try to install them. There are > > > | > | no error messages. At first I was unable to even download the updating > > > | > | software but after turning off the Spybot Tea Timer I was at least able to > > > | > | get that done. This is on a XP Home machine. Kinda stumped here. Any ideas? > > > | > > > > | > > > > | > > > > > > > > > >
Guest TaurArian Posted July 10, 2007 Posted July 10, 2007 Try in safemode. "Steve" wrote: > Yes > > "TaurArian" wrote: > > > Did you stop the WU service before trying to rename the softwaredistribution > > folder? > > > > > > > > "Steve" wrote: > > > > > I cleared the TIF's. But renaming the SoftwareDistribution folder was not > > > allowed. It said "Cannot rename SoftwareDistribution: Access is denied. Make > > > sure the disk is not full or write-protected and that the file is not > > > currently in use. Still unable to get it to work. > > > > > > "TaurArian [MS-MVP]" wrote: > > > > > > > From what I gather IMHO what your computer asked for and what the server was giving you > > > > were two different things hence error. That's my interpretation. > > > > > > > > Clear out Temporary Internet Files including offline stuff etc. That'll clear the cache. > > > > > > > > Then rename the SoftwareDistribution folder (fixes many problems) > > > > > > > > Click Start, Choose Run. > > > > In the Run box, type services.msc. > > > > Click OK. > > > > Right-click the Automatic Updates service. > > > > Click Stop. > > > > Stopping the service will take a moment. > > > > > > > > Rename the "SoftwareDistribution" folder: > > > > a. Click Start, click Run, type %systemroot%, and then click OK. > > > > b. Right-click the SoftwareDistribution folder, and then click Rename. > > > > c. Type SoftwareDistribution.old, and then press ENTER to rename this folder. > > > > > > > > Click Start. Choose Run. > > > > In the Run box, type services.msc. > > > > Click OK. > > > > Right-click the Automatic Updates service. > > > > Click Start. > > > > Starting the service will take a moment. > > > > > > > > Reboot and return to WU to see if that helps. > > > > > > > > You'll lose the history of WU but that's not important. At least it will clear the cache. > > > > > > > > FYI also see: Virus scanning recommendations for computers that are running Windows Server > > > > 2003, Windows 2000, or Windows XP > > > > http://support.microsoft.com/kb/822158 > > > > -- > > > > ==================================== > > > > TaurArian [MS-MVP] 2005-2008 - Australia > > > > ==================================== > > > > How to make a good post: http://www.dts-l.org/goodpost.htm > > > > Defending your machine: http://defendingyourmachine2.blogspot.com/ > > > > http://taurarian.mvps.org/index.htm > > > > > > > > Emails will not be acknowledged - please post to the newsgroup so all may benefit. > > > > > > > > > > > > "Steve" <Steve@discussions.microsoft.com> wrote in message > > > > news:ABD46392-814B-4ADC-AA93-40B58F268E72@microsoft.com... > > > > | If I am reading this right I see several references to error code 0x80200011. > > > > | I also see a few references to a warning that states " Download job failed > > > > | because of insufficient range support". Any ideas? > > > > | > > > > | "TaurArian [MS-MVP]" wrote: > > > > | > > > > | > On the WU Website, select your history of updates - now click on failed update (red > > > > mark) > > > > | > and see if there is an error code. > > > > | > If there is an error code, write it down and post back or in the alternative, do a > > > > search > > > > | > for the error code. > > > > | > > > > > | > and/or > > > > | > How to view the Update log in Windows:- > > > > | > > > > > | > Click Start, and then click Run. > > > > | > In the Open box, type: %windir%\windowsupdate.log > > > > | > and then click OK. > > > > | > > > > > | > Scroll down towards the bottom for the latest entries to locate the error code(s) > > > > | > associated with the latest failed attempt to download/install. If appropriate copy and > > > > | > paste the error codes into this thread so someone may be able to assist you. On the > > > > other > > > > | > hand, you may be able to find the error code and other suggestions by searching the > > > > | > Newsgroup. > > > > | > > > > > | > Also check Windows folder for file called KB******.log (****** = number of update ie > > > > | > KB896688) and post the contents of the failed update. > > > > | > This may provide further clues as to why the update failed. > > > > | > > > > > | > How to read the Windowsupdate.log file: > > > > | > http://support.microsoft.com/?kbid=902093 > > > > | > > > > > | > How to troubleshoot Windows Update, Microsoft Update, and Windows Server Update > > > > Services > > > > | > installation issues > > > > | > http://support.microsoft.com/default.aspx?scid=kben-us906602 > > > > | > > > > > | > -- > > > > | > ==================================== > > > > | > TaurArian [MS-MVP] 2005-2008 - Australia > > > > | > ==================================== > > > > | > How to make a good post: http://www.dts-l.org/goodpost.htm > > > > | > Defending your machine: http://defendingyourmachine2.blogspot.com/ > > > > | > http://taurarian.mvps.org/index.htm > > > > | > > > > > | > Emails will not be acknowledged - please post to the newsgroup so all may benefit. > > > > | > > > > > | > > > > > | > "Steve" <Steve@discussions.microsoft.com> wrote in message > > > > | > news:CB9765C5-17CB-4E8A-811E-6AAA1D580D9A@microsoft.com... > > > > | > |I am unable to download any updates let alone try to install them. There are > > > > | > | no error messages. At first I was unable to even download the updating > > > > | > | software but after turning off the Spybot Tea Timer I was at least able to > > > > | > | get that done. This is on a XP Home machine. Kinda stumped here. Any ideas? > > > > | > > > > > | > > > > > | > > > > > > > > > > > > >
Guest Steve Posted July 11, 2007 Posted July 11, 2007 I finally got the folder renamed without going into safe mode. WU reloaded and it still offers the updates but will not download them. "TaurArian" wrote: > Try in safemode. > > "Steve" wrote: > > > Yes > > > > "TaurArian" wrote: > > > > > Did you stop the WU service before trying to rename the softwaredistribution > > > folder? > > > > > > > > > > > > "Steve" wrote: > > > > > > > I cleared the TIF's. But renaming the SoftwareDistribution folder was not > > > > allowed. It said "Cannot rename SoftwareDistribution: Access is denied. Make > > > > sure the disk is not full or write-protected and that the file is not > > > > currently in use. Still unable to get it to work. > > > > > > > > "TaurArian [MS-MVP]" wrote: > > > > > > > > > From what I gather IMHO what your computer asked for and what the server was giving you > > > > > were two different things hence error. That's my interpretation. > > > > > > > > > > Clear out Temporary Internet Files including offline stuff etc. That'll clear the cache. > > > > > > > > > > Then rename the SoftwareDistribution folder (fixes many problems) > > > > > > > > > > Click Start, Choose Run. > > > > > In the Run box, type services.msc. > > > > > Click OK. > > > > > Right-click the Automatic Updates service. > > > > > Click Stop. > > > > > Stopping the service will take a moment. > > > > > > > > > > Rename the "SoftwareDistribution" folder: > > > > > a. Click Start, click Run, type %systemroot%, and then click OK. > > > > > b. Right-click the SoftwareDistribution folder, and then click Rename. > > > > > c. Type SoftwareDistribution.old, and then press ENTER to rename this folder. > > > > > > > > > > Click Start. Choose Run. > > > > > In the Run box, type services.msc. > > > > > Click OK. > > > > > Right-click the Automatic Updates service. > > > > > Click Start. > > > > > Starting the service will take a moment. > > > > > > > > > > Reboot and return to WU to see if that helps. > > > > > > > > > > You'll lose the history of WU but that's not important. At least it will clear the cache. > > > > > > > > > > FYI also see: Virus scanning recommendations for computers that are running Windows Server > > > > > 2003, Windows 2000, or Windows XP > > > > > http://support.microsoft.com/kb/822158 > > > > > -- > > > > > ==================================== > > > > > TaurArian [MS-MVP] 2005-2008 - Australia > > > > > ==================================== > > > > > How to make a good post: http://www.dts-l.org/goodpost.htm > > > > > Defending your machine: http://defendingyourmachine2.blogspot.com/ > > > > > http://taurarian.mvps.org/index.htm > > > > > > > > > > Emails will not be acknowledged - please post to the newsgroup so all may benefit. > > > > > > > > > > > > > > > "Steve" <Steve@discussions.microsoft.com> wrote in message > > > > > news:ABD46392-814B-4ADC-AA93-40B58F268E72@microsoft.com... > > > > > | If I am reading this right I see several references to error code 0x80200011. > > > > > | I also see a few references to a warning that states " Download job failed > > > > > | because of insufficient range support". Any ideas? > > > > > | > > > > > | "TaurArian [MS-MVP]" wrote: > > > > > | > > > > > | > On the WU Website, select your history of updates - now click on failed update (red > > > > > mark) > > > > > | > and see if there is an error code. > > > > > | > If there is an error code, write it down and post back or in the alternative, do a > > > > > search > > > > > | > for the error code. > > > > > | > > > > > > | > and/or > > > > > | > How to view the Update log in Windows:- > > > > > | > > > > > > | > Click Start, and then click Run. > > > > > | > In the Open box, type: %windir%\windowsupdate.log > > > > > | > and then click OK. > > > > > | > > > > > > | > Scroll down towards the bottom for the latest entries to locate the error code(s) > > > > > | > associated with the latest failed attempt to download/install. If appropriate copy and > > > > > | > paste the error codes into this thread so someone may be able to assist you. On the > > > > > other > > > > > | > hand, you may be able to find the error code and other suggestions by searching the > > > > > | > Newsgroup. > > > > > | > > > > > > | > Also check Windows folder for file called KB******.log (****** = number of update ie > > > > > | > KB896688) and post the contents of the failed update. > > > > > | > This may provide further clues as to why the update failed. > > > > > | > > > > > > | > How to read the Windowsupdate.log file: > > > > > | > http://support.microsoft.com/?kbid=902093 > > > > > | > > > > > > | > How to troubleshoot Windows Update, Microsoft Update, and Windows Server Update > > > > > Services > > > > > | > installation issues > > > > > | > http://support.microsoft.com/default.aspx?scid=kben-us906602 > > > > > | > > > > > > | > -- > > > > > | > ==================================== > > > > > | > TaurArian [MS-MVP] 2005-2008 - Australia > > > > > | > ==================================== > > > > > | > How to make a good post: http://www.dts-l.org/goodpost.htm > > > > > | > Defending your machine: http://defendingyourmachine2.blogspot.com/ > > > > > | > http://taurarian.mvps.org/index.htm > > > > > | > > > > > > | > Emails will not be acknowledged - please post to the newsgroup so all may benefit. > > > > > | > > > > > > | > > > > > > | > "Steve" <Steve@discussions.microsoft.com> wrote in message > > > > > | > news:CB9765C5-17CB-4E8A-811E-6AAA1D580D9A@microsoft.com... > > > > > | > |I am unable to download any updates let alone try to install them. There are > > > > > | > | no error messages. At first I was unable to even download the updating > > > > > | > | software but after turning off the Spybot Tea Timer I was at least able to > > > > > | > | get that done. This is on a XP Home machine. Kinda stumped here. Any ideas? > > > > > | > > > > > > | > > > > > > | > > > > > > > > > > > > > > > >
Guest Steve Posted July 11, 2007 Posted July 11, 2007 I finally renamed the folder without going into safe mode. WU reloaded and it still offers the updates but will not download them. "TaurArian" wrote: > Try in safemode. > > "Steve" wrote: > > > Yes > > > > "TaurArian" wrote: > > > > > Did you stop the WU service before trying to rename the softwaredistribution > > > folder? > > > > > > > > > > > > "Steve" wrote: > > > > > > > I cleared the TIF's. But renaming the SoftwareDistribution folder was not > > > > allowed. It said "Cannot rename SoftwareDistribution: Access is denied. Make > > > > sure the disk is not full or write-protected and that the file is not > > > > currently in use. Still unable to get it to work. > > > > > > > > "TaurArian [MS-MVP]" wrote: > > > > > > > > > From what I gather IMHO what your computer asked for and what the server was giving you > > > > > were two different things hence error. That's my interpretation. > > > > > > > > > > Clear out Temporary Internet Files including offline stuff etc. That'll clear the cache. > > > > > > > > > > Then rename the SoftwareDistribution folder (fixes many problems) > > > > > > > > > > Click Start, Choose Run. > > > > > In the Run box, type services.msc. > > > > > Click OK. > > > > > Right-click the Automatic Updates service. > > > > > Click Stop. > > > > > Stopping the service will take a moment. > > > > > > > > > > Rename the "SoftwareDistribution" folder: > > > > > a. Click Start, click Run, type %systemroot%, and then click OK. > > > > > b. Right-click the SoftwareDistribution folder, and then click Rename. > > > > > c. Type SoftwareDistribution.old, and then press ENTER to rename this folder. > > > > > > > > > > Click Start. Choose Run. > > > > > In the Run box, type services.msc. > > > > > Click OK. > > > > > Right-click the Automatic Updates service. > > > > > Click Start. > > > > > Starting the service will take a moment. > > > > > > > > > > Reboot and return to WU to see if that helps. > > > > > > > > > > You'll lose the history of WU but that's not important. At least it will clear the cache. > > > > > > > > > > FYI also see: Virus scanning recommendations for computers that are running Windows Server > > > > > 2003, Windows 2000, or Windows XP > > > > > http://support.microsoft.com/kb/822158 > > > > > -- > > > > > ==================================== > > > > > TaurArian [MS-MVP] 2005-2008 - Australia > > > > > ==================================== > > > > > How to make a good post: http://www.dts-l.org/goodpost.htm > > > > > Defending your machine: http://defendingyourmachine2.blogspot.com/ > > > > > http://taurarian.mvps.org/index.htm > > > > > > > > > > Emails will not be acknowledged - please post to the newsgroup so all may benefit. > > > > > > > > > > > > > > > "Steve" <Steve@discussions.microsoft.com> wrote in message > > > > > news:ABD46392-814B-4ADC-AA93-40B58F268E72@microsoft.com... > > > > > | If I am reading this right I see several references to error code 0x80200011. > > > > > | I also see a few references to a warning that states " Download job failed > > > > > | because of insufficient range support". Any ideas? > > > > > | > > > > > | "TaurArian [MS-MVP]" wrote: > > > > > | > > > > > | > On the WU Website, select your history of updates - now click on failed update (red > > > > > mark) > > > > > | > and see if there is an error code. > > > > > | > If there is an error code, write it down and post back or in the alternative, do a > > > > > search > > > > > | > for the error code. > > > > > | > > > > > > | > and/or > > > > > | > How to view the Update log in Windows:- > > > > > | > > > > > > | > Click Start, and then click Run. > > > > > | > In the Open box, type: %windir%\windowsupdate.log > > > > > | > and then click OK. > > > > > | > > > > > > | > Scroll down towards the bottom for the latest entries to locate the error code(s) > > > > > | > associated with the latest failed attempt to download/install. If appropriate copy and > > > > > | > paste the error codes into this thread so someone may be able to assist you. On the > > > > > other > > > > > | > hand, you may be able to find the error code and other suggestions by searching the > > > > > | > Newsgroup. > > > > > | > > > > > > | > Also check Windows folder for file called KB******.log (****** = number of update ie > > > > > | > KB896688) and post the contents of the failed update. > > > > > | > This may provide further clues as to why the update failed. > > > > > | > > > > > > | > How to read the Windowsupdate.log file: > > > > > | > http://support.microsoft.com/?kbid=902093 > > > > > | > > > > > > | > How to troubleshoot Windows Update, Microsoft Update, and Windows Server Update > > > > > Services > > > > > | > installation issues > > > > > | > http://support.microsoft.com/default.aspx?scid=kben-us906602 > > > > > | > > > > > > | > -- > > > > > | > ==================================== > > > > > | > TaurArian [MS-MVP] 2005-2008 - Australia > > > > > | > ==================================== > > > > > | > How to make a good post: http://www.dts-l.org/goodpost.htm > > > > > | > Defending your machine: http://defendingyourmachine2.blogspot.com/ > > > > > | > http://taurarian.mvps.org/index.htm > > > > > | > > > > > > | > Emails will not be acknowledged - please post to the newsgroup so all may benefit. > > > > > | > > > > > > | > > > > > > | > "Steve" <Steve@discussions.microsoft.com> wrote in message > > > > > | > news:CB9765C5-17CB-4E8A-811E-6AAA1D580D9A@microsoft.com... > > > > > | > |I am unable to download any updates let alone try to install them. There are > > > > > | > | no error messages. At first I was unable to even download the updating > > > > > | > | software but after turning off the Spybot Tea Timer I was at least able to > > > > > | > | get that done. This is on a XP Home machine. Kinda stumped here. Any ideas? > > > > > | > > > > > > | > > > > > > | > > > > > > > > > > > > > > > >
Guest Steve Posted July 11, 2007 Posted July 11, 2007 One other thing. Windows Defender will not take any definition updates, either through update or through Defender itself. The Defender error code is Ox80240022. Sounds like they are tied together. "Steve" wrote: > I finally renamed the folder without going into safe mode. WU reloaded and it > still offers the updates but will not download them. > > "TaurArian" wrote: > > > Try in safemode. > > > > "Steve" wrote: > > > > > Yes > > > > > > "TaurArian" wrote: > > > > > > > Did you stop the WU service before trying to rename the softwaredistribution > > > > folder? > > > > > > > > > > > > > > > > "Steve" wrote: > > > > > > > > > I cleared the TIF's. But renaming the SoftwareDistribution folder was not > > > > > allowed. It said "Cannot rename SoftwareDistribution: Access is denied. Make > > > > > sure the disk is not full or write-protected and that the file is not > > > > > currently in use. Still unable to get it to work. > > > > > > > > > > "TaurArian [MS-MVP]" wrote: > > > > > > > > > > > From what I gather IMHO what your computer asked for and what the server was giving you > > > > > > were two different things hence error. That's my interpretation. > > > > > > > > > > > > Clear out Temporary Internet Files including offline stuff etc. That'll clear the cache. > > > > > > > > > > > > Then rename the SoftwareDistribution folder (fixes many problems) > > > > > > > > > > > > Click Start, Choose Run. > > > > > > In the Run box, type services.msc. > > > > > > Click OK. > > > > > > Right-click the Automatic Updates service. > > > > > > Click Stop. > > > > > > Stopping the service will take a moment. > > > > > > > > > > > > Rename the "SoftwareDistribution" folder: > > > > > > a. Click Start, click Run, type %systemroot%, and then click OK. > > > > > > b. Right-click the SoftwareDistribution folder, and then click Rename. > > > > > > c. Type SoftwareDistribution.old, and then press ENTER to rename this folder. > > > > > > > > > > > > Click Start. Choose Run. > > > > > > In the Run box, type services.msc. > > > > > > Click OK. > > > > > > Right-click the Automatic Updates service. > > > > > > Click Start. > > > > > > Starting the service will take a moment. > > > > > > > > > > > > Reboot and return to WU to see if that helps. > > > > > > > > > > > > You'll lose the history of WU but that's not important. At least it will clear the cache. > > > > > > > > > > > > FYI also see: Virus scanning recommendations for computers that are running Windows Server > > > > > > 2003, Windows 2000, or Windows XP > > > > > > http://support.microsoft.com/kb/822158 > > > > > > -- > > > > > > ==================================== > > > > > > TaurArian [MS-MVP] 2005-2008 - Australia > > > > > > ==================================== > > > > > > How to make a good post: http://www.dts-l.org/goodpost.htm > > > > > > Defending your machine: http://defendingyourmachine2.blogspot.com/ > > > > > > http://taurarian.mvps.org/index.htm > > > > > > > > > > > > Emails will not be acknowledged - please post to the newsgroup so all may benefit. > > > > > > > > > > > > > > > > > > "Steve" <Steve@discussions.microsoft.com> wrote in message > > > > > > news:ABD46392-814B-4ADC-AA93-40B58F268E72@microsoft.com... > > > > > > | If I am reading this right I see several references to error code 0x80200011. > > > > > > | I also see a few references to a warning that states " Download job failed > > > > > > | because of insufficient range support". Any ideas? > > > > > > | > > > > > > | "TaurArian [MS-MVP]" wrote: > > > > > > | > > > > > > | > On the WU Website, select your history of updates - now click on failed update (red > > > > > > mark) > > > > > > | > and see if there is an error code. > > > > > > | > If there is an error code, write it down and post back or in the alternative, do a > > > > > > search > > > > > > | > for the error code. > > > > > > | > > > > > > > | > and/or > > > > > > | > How to view the Update log in Windows:- > > > > > > | > > > > > > > | > Click Start, and then click Run. > > > > > > | > In the Open box, type: %windir%\windowsupdate.log > > > > > > | > and then click OK. > > > > > > | > > > > > > > | > Scroll down towards the bottom for the latest entries to locate the error code(s) > > > > > > | > associated with the latest failed attempt to download/install. If appropriate copy and > > > > > > | > paste the error codes into this thread so someone may be able to assist you. On the > > > > > > other > > > > > > | > hand, you may be able to find the error code and other suggestions by searching the > > > > > > | > Newsgroup. > > > > > > | > > > > > > > | > Also check Windows folder for file called KB******.log (****** = number of update ie > > > > > > | > KB896688) and post the contents of the failed update. > > > > > > | > This may provide further clues as to why the update failed. > > > > > > | > > > > > > > | > How to read the Windowsupdate.log file: > > > > > > | > http://support.microsoft.com/?kbid=902093 > > > > > > | > > > > > > > | > How to troubleshoot Windows Update, Microsoft Update, and Windows Server Update > > > > > > Services > > > > > > | > installation issues > > > > > > | > http://support.microsoft.com/default.aspx?scid=kben-us906602 > > > > > > | > > > > > > > | > -- > > > > > > | > ==================================== > > > > > > | > TaurArian [MS-MVP] 2005-2008 - Australia > > > > > > | > ==================================== > > > > > > | > How to make a good post: http://www.dts-l.org/goodpost.htm > > > > > > | > Defending your machine: http://defendingyourmachine2.blogspot.com/ > > > > > > | > http://taurarian.mvps.org/index.htm > > > > > > | > > > > > > > | > Emails will not be acknowledged - please post to the newsgroup so all may benefit. > > > > > > | > > > > > > > | > > > > > > > | > "Steve" <Steve@discussions.microsoft.com> wrote in message > > > > > > | > news:CB9765C5-17CB-4E8A-811E-6AAA1D580D9A@microsoft.com... > > > > > > | > |I am unable to download any updates let alone try to install them. There are > > > > > > | > | no error messages. At first I was unable to even download the updating > > > > > > | > | software but after turning off the Spybot Tea Timer I was at least able to > > > > > > | > | get that done. This is on a XP Home machine. Kinda stumped here. Any ideas? > > > > > > | > > > > > > > | > > > > > > > | > > > > > > > > > > > > > > > > > > >
Guest TaurArian [MS-MVP] Posted July 11, 2007 Posted July 11, 2007 Steve, that code isn't helpful unfortunately- 0x80240022 -2145124318 WU_E_ALL_UPDATES_FAILED operation failed on all specified updates We already know that the updates failed. Are you able to manually install the Windows Defender Update? How to manually download the latest definition updates for Windows Defender http://support.microsoft.com/kb/923159/ Are you able to manually download the updates and install them? Search for a Download http://www.microsoft.com/downloads/search.aspx?displaylang=en Otherwise I'm out of ideas. Next - How to obtain assistance from MS Support Customers in the U.S. and Canada can receive technical support from Microsoft Product Support Services at 1-866-PCSAFETY. There is no-charge for support calls that are associated with security updates or using Automatic Updates. When you call, clearly state that your problem is the inability to install updates via Automatic Updates. Note the error codes you have been receiving. In other countries, see http://support.microsoft.com/security "No-Charge Support...for virus and other security-related" issues in right-hand menu for localized contact information. For more information about how to contact Microsoft for support issues, visit the International Support Web site: https://support.microsoft.com/common/international.aspx -- ==================================== TaurArian [MS-MVP] 2005-2008 - Australia ==================================== How to make a good post: http://www.dts-l.org/goodpost.htm Defending your machine: http://defendingyourmachine2.blogspot.com/ http://taurarian.mvps.org/index.htm Emails will not be acknowledged - please post to the newsgroup so all may benefit. "Steve" <Steve@discussions.microsoft.com> wrote in message news:CCF9C840-FE72-4AD8-B29B-7062D93BC7B5@microsoft.com... | One other thing. Windows Defender will not take any definition updates, | either through update or through Defender itself. The Defender error code is | Ox80240022. Sounds like they are tied together. | | "Steve" wrote: | | > I finally renamed the folder without going into safe mode. WU reloaded and it | > still offers the updates but will not download them. | > | > "TaurArian" wrote: | > | > > Try in safemode. | > > | > > "Steve" wrote: | > > | > > > Yes | > > > | > > > "TaurArian" wrote: | > > > | > > > > Did you stop the WU service before trying to rename the softwaredistribution | > > > > folder? | > > > > | > > > > | > > > > | > > > > "Steve" wrote: | > > > > | > > > > > I cleared the TIF's. But renaming the SoftwareDistribution folder was not | > > > > > allowed. It said "Cannot rename SoftwareDistribution: Access is denied. Make | > > > > > sure the disk is not full or write-protected and that the file is not | > > > > > currently in use. Still unable to get it to work. | > > > > > | > > > > > "TaurArian [MS-MVP]" wrote: | > > > > > | > > > > > > From what I gather IMHO what your computer asked for and what the server was giving you | > > > > > > were two different things hence error. That's my interpretation. | > > > > > > | > > > > > > Clear out Temporary Internet Files including offline stuff etc. That'll clear the cache. | > > > > > > | > > > > > > Then rename the SoftwareDistribution folder (fixes many problems) | > > > > > > | > > > > > > Click Start, Choose Run. | > > > > > > In the Run box, type services.msc. | > > > > > > Click OK. | > > > > > > Right-click the Automatic Updates service. | > > > > > > Click Stop. | > > > > > > Stopping the service will take a moment. | > > > > > > | > > > > > > Rename the "SoftwareDistribution" folder: | > > > > > > a. Click Start, click Run, type %systemroot%, and then click OK. | > > > > > > b. Right-click the SoftwareDistribution folder, and then click Rename. | > > > > > > c. Type SoftwareDistribution.old, and then press ENTER to rename this folder. | > > > > > > | > > > > > > Click Start. Choose Run. | > > > > > > In the Run box, type services.msc. | > > > > > > Click OK. | > > > > > > Right-click the Automatic Updates service. | > > > > > > Click Start. | > > > > > > Starting the service will take a moment. | > > > > > > | > > > > > > Reboot and return to WU to see if that helps. | > > > > > > | > > > > > > You'll lose the history of WU but that's not important. At least it will clear the cache. | > > > > > > | > > > > > > FYI also see: Virus scanning recommendations for computers that are running Windows Server | > > > > > > 2003, Windows 2000, or Windows XP | > > > > > > http://support.microsoft.com/kb/822158 | > > > > > > -- | > > > > > > ==================================== | > > > > > > TaurArian [MS-MVP] 2005-2008 - Australia | > > > > > > ==================================== | > > > > > > How to make a good post: http://www.dts-l.org/goodpost.htm | > > > > > > Defending your machine: http://defendingyourmachine2.blogspot.com/ | > > > > > > http://taurarian.mvps.org/index.htm | > > > > > > | > > > > > > Emails will not be acknowledged - please post to the newsgroup so all may benefit. | > > > > > > | > > > > > > | > > > > > > "Steve" <Steve@discussions.microsoft.com> wrote in message | > > > > > > news:ABD46392-814B-4ADC-AA93-40B58F268E72@microsoft.com... | > > > > > > | If I am reading this right I see several references to error code 0x80200011. | > > > > > > | I also see a few references to a warning that states " Download job failed | > > > > > > | because of insufficient range support". Any ideas? | > > > > > > | | > > > > > > | "TaurArian [MS-MVP]" wrote: | > > > > > > | | > > > > > > | > On the WU Website, select your history of updates - now click on failed update (red | > > > > > > mark) | > > > > > > | > and see if there is an error code. | > > > > > > | > If there is an error code, write it down and post back or in the alternative, do a | > > > > > > search | > > > > > > | > for the error code. | > > > > > > | > | > > > > > > | > and/or | > > > > > > | > How to view the Update log in Windows:- | > > > > > > | > | > > > > > > | > Click Start, and then click Run. | > > > > > > | > In the Open box, type: %windir%\windowsupdate.log | > > > > > > | > and then click OK. | > > > > > > | > | > > > > > > | > Scroll down towards the bottom for the latest entries to locate the error code(s) | > > > > > > | > associated with the latest failed attempt to download/install. If appropriate copy and | > > > > > > | > paste the error codes into this thread so someone may be able to assist you. On the | > > > > > > other | > > > > > > | > hand, you may be able to find the error code and other suggestions by searching the | > > > > > > | > Newsgroup. | > > > > > > | > | > > > > > > | > Also check Windows folder for file called KB******.log (****** = number of update ie | > > > > > > | > KB896688) and post the contents of the failed update. | > > > > > > | > This may provide further clues as to why the update failed. | > > > > > > | > | > > > > > > | > How to read the Windowsupdate.log file: | > > > > > > | > http://support.microsoft.com/?kbid=902093 | > > > > > > | > | > > > > > > | > How to troubleshoot Windows Update, Microsoft Update, and Windows Server Update | > > > > > > Services | > > > > > > | > installation issues | > > > > > > | > http://support.microsoft.com/default.aspx?scid=kben-us906602 | > > > > > > | > | > > > > > > | > -- | > > > > > > | > ==================================== | > > > > > > | > TaurArian [MS-MVP] 2005-2008 - Australia | > > > > > > | > ==================================== | > > > > > > | > How to make a good post: http://www.dts-l.org/goodpost.htm | > > > > > > | > Defending your machine: http://defendingyourmachine2.blogspot.com/ | > > > > > > | > http://taurarian.mvps.org/index.htm | > > > > > > | > | > > > > > > | > Emails will not be acknowledged - please post to the newsgroup so all may benefit. | > > > > > > | > | > > > > > > | > | > > > > > > | > "Steve" <Steve@discussions.microsoft.com> wrote in message | > > > > > > | > news:CB9765C5-17CB-4E8A-811E-6AAA1D580D9A@microsoft.com... | > > > > > > | > |I am unable to download any updates let alone try to install them. There are | > > > > > > | > | no error messages. At first I was unable to even download the updating | > > > > > > | > | software but after turning off the Spybot Tea Timer I was at least able to | > > > > > > | > | get that done. This is on a XP Home machine. Kinda stumped here. Any ideas? | > > > > > > | > | > > > > > > | > | > > > > > > | > | > > > > > > | > > > > > > | > > > > > >
Guest Steve Posted July 12, 2007 Posted July 12, 2007 Here is a major problem I encountered this evening. I turned on the computer, got online with my wireless card, did an update with Norton and noticed that it was having trouble connecting to the server. It finally connected and took at least 10 minutes to finish. My Webroot spysweeper could not connect for updates and Internet Explorer would not go to any page. I rebooted and got the same result. I turned off the firewall with the same results. At that point I tried to do a system restore and my computer refused to do it. And then it hit me. I swapped the .old on my Software Distribution folders so the original was recognized, rebooted the computer and all of my software now works the way it did originally. The original has 60mb of data in it and the new one only half as much. Correct me if I am wrong but it sounds like I would have to reinstall most of my software to the new folder just so everything works. Now to answer your question. Yes, I followed the link and it did install. But obviously I still have the same update issues with WU. "TaurArian [MS-MVP]" wrote: > Steve, that code isn't helpful unfortunately- > 0x80240022 > -2145124318 > WU_E_ALL_UPDATES_FAILED > operation failed on all specified updates > > We already know that the updates failed. > > Are you able to manually install the Windows Defender Update? > How to manually download the latest definition updates for Windows Defender > http://support.microsoft.com/kb/923159/ > > > Are you able to manually download the updates and install them? > Search for a Download > http://www.microsoft.com/downloads/search.aspx?displaylang=en > > Otherwise I'm out of ideas. Next - > How to obtain assistance from MS Support > > Customers in the U.S. and Canada can receive technical support from Microsoft Product > Support Services at 1-866-PCSAFETY. There is no-charge for support calls that are > associated with security updates or using Automatic Updates. When you call, clearly state > that your problem is the inability to install updates via Automatic Updates. Note the > error codes you have been receiving. > > In other countries, see http://support.microsoft.com/security > "No-Charge Support...for virus and other security-related" issues in right-hand menu for > localized contact information. > > For more information about how to contact Microsoft for support issues, visit the > International Support Web site: > https://support.microsoft.com/common/international.aspx > > > -- > ==================================== > TaurArian [MS-MVP] 2005-2008 - Australia > ==================================== > How to make a good post: http://www.dts-l.org/goodpost.htm > Defending your machine: http://defendingyourmachine2.blogspot.com/ > http://taurarian.mvps.org/index.htm > > Emails will not be acknowledged - please post to the newsgroup so all may benefit. > > > "Steve" <Steve@discussions.microsoft.com> wrote in message > news:CCF9C840-FE72-4AD8-B29B-7062D93BC7B5@microsoft.com... > | One other thing. Windows Defender will not take any definition updates, > | either through update or through Defender itself. The Defender error code is > | Ox80240022. Sounds like they are tied together. > | > | "Steve" wrote: > | > | > I finally renamed the folder without going into safe mode. WU reloaded and it > | > still offers the updates but will not download them. > | > > | > "TaurArian" wrote: > | > > | > > Try in safemode. > | > > > | > > "Steve" wrote: > | > > > | > > > Yes > | > > > > | > > > "TaurArian" wrote: > | > > > > | > > > > Did you stop the WU service before trying to rename the softwaredistribution > | > > > > folder? > | > > > > > | > > > > > | > > > > > | > > > > "Steve" wrote: > | > > > > > | > > > > > I cleared the TIF's. But renaming the SoftwareDistribution folder was not > | > > > > > allowed. It said "Cannot rename SoftwareDistribution: Access is denied. Make > | > > > > > sure the disk is not full or write-protected and that the file is not > | > > > > > currently in use. Still unable to get it to work. > | > > > > > > | > > > > > "TaurArian [MS-MVP]" wrote: > | > > > > > > | > > > > > > From what I gather IMHO what your computer asked for and what the server was > giving you > | > > > > > > were two different things hence error. That's my interpretation. > | > > > > > > > | > > > > > > Clear out Temporary Internet Files including offline stuff etc. That'll > clear the cache. > | > > > > > > > | > > > > > > Then rename the SoftwareDistribution folder (fixes many problems) > | > > > > > > > | > > > > > > Click Start, Choose Run. > | > > > > > > In the Run box, type services.msc. > | > > > > > > Click OK. > | > > > > > > Right-click the Automatic Updates service. > | > > > > > > Click Stop. > | > > > > > > Stopping the service will take a moment. > | > > > > > > > | > > > > > > Rename the "SoftwareDistribution" folder: > | > > > > > > a. Click Start, click Run, type %systemroot%, and then click OK. > | > > > > > > b. Right-click the SoftwareDistribution folder, and then click Rename. > | > > > > > > c. Type SoftwareDistribution.old, and then press ENTER to rename this > folder. > | > > > > > > > | > > > > > > Click Start. Choose Run. > | > > > > > > In the Run box, type services.msc. > | > > > > > > Click OK. > | > > > > > > Right-click the Automatic Updates service. > | > > > > > > Click Start. > | > > > > > > Starting the service will take a moment. > | > > > > > > > | > > > > > > Reboot and return to WU to see if that helps. > | > > > > > > > | > > > > > > You'll lose the history of WU but that's not important. At least it will > clear the cache. > | > > > > > > > | > > > > > > FYI also see: Virus scanning recommendations for computers that are running > Windows Server > | > > > > > > 2003, Windows 2000, or Windows XP > | > > > > > > http://support.microsoft.com/kb/822158 > | > > > > > > -- > | > > > > > > ==================================== > | > > > > > > TaurArian [MS-MVP] 2005-2008 - Australia > | > > > > > > ==================================== > | > > > > > > How to make a good post: http://www.dts-l.org/goodpost.htm > | > > > > > > Defending your machine: http://defendingyourmachine2.blogspot.com/ > | > > > > > > http://taurarian.mvps.org/index.htm > | > > > > > > > | > > > > > > Emails will not be acknowledged - please post to the newsgroup so all may > benefit. > | > > > > > > > | > > > > > > > | > > > > > > "Steve" <Steve@discussions.microsoft.com> wrote in message > | > > > > > > news:ABD46392-814B-4ADC-AA93-40B58F268E72@microsoft.com... > | > > > > > > | If I am reading this right I see several references to error code > 0x80200011. > | > > > > > > | I also see a few references to a warning that states " Download job failed > | > > > > > > | because of insufficient range support". Any ideas? > | > > > > > > | > | > > > > > > | "TaurArian [MS-MVP]" wrote: > | > > > > > > | > | > > > > > > | > On the WU Website, select your history of updates - now click on failed > update (red > | > > > > > > mark) > | > > > > > > | > and see if there is an error code. > | > > > > > > | > If there is an error code, write it down and post back or in the > alternative, do a > | > > > > > > search > | > > > > > > | > for the error code. > | > > > > > > | > > | > > > > > > | > and/or > | > > > > > > | > How to view the Update log in Windows:- > | > > > > > > | > > | > > > > > > | > Click Start, and then click Run. > | > > > > > > | > In the Open box, type: %windir%\windowsupdate.log > | > > > > > > | > and then click OK. > | > > > > > > | > > | > > > > > > | > Scroll down towards the bottom for the latest entries to locate the > error code(s) > | > > > > > > | > associated with the latest failed attempt to download/install. If > appropriate copy and > | > > > > > > | > paste the error codes into this thread so someone may be able to assist > you. On the > | > > > > > > other > | > > > > > > | > hand, you may be able to find the error code and other suggestions by > searching the > | > > > > > > | > Newsgroup. > | > > > > > > | > > | > > > > > > | > Also check Windows folder for file called KB******.log (****** = number > of update ie > | > > > > > > | > KB896688) and post the contents of the failed update. > | > > > > > > | > This may provide further clues as to why the update failed. > | > > > > > > | > > | > > > > > > | > How to read the Windowsupdate.log file: > | > > > > > > | > http://support.microsoft.com/?kbid=902093 > | > > > > > > | > > | > > > > > > | > How to troubleshoot Windows Update, Microsoft Update, and Windows Server > Update > | > > > > > > Services > | > > > > > > | > installation issues > | > > > > > > | > http://support.microsoft.com/default.aspx?scid=kben-us906602 > | > > > > > > | > > | > > > > > > | > -- > | > > > > > > | > ==================================== > | > > > > > > | > TaurArian [MS-MVP] 2005-2008 - Australia > | > > > > > > | > ==================================== > | > > > > > > | > How to make a good post: http://www.dts-l.org/goodpost.htm > | > > > > > > | > Defending your machine: http://defendingyourmachine2.blogspot.com/ > | > > > > > > | > http://taurarian.mvps.org/index.htm > | > > > > > > | > > | > > > > > > | > Emails will not be acknowledged - please post to the newsgroup so all > may benefit. > | > > > > > > | > > | > > > > > > | > > | > > > > > > | > "Steve" <Steve@discussions.microsoft.com> wrote in message > | > > > > > > | > news:CB9765C5-17CB-4E8A-811E-6AAA1D580D9A@microsoft.com... > | > > > > > > | > |I am unable to download any updates let alone try to install them. > There are > | > > > > > > | > | no error messages. At first I was unable to even download the updating > | > > > > > > | > | software but after turning off the Spybot Tea Timer I was at least > able to > | > > > > > > | > | get that done. This is on a XP Home machine. Kinda stumped here. Any > ideas? > | > > > > > > | > > | > > > > > > | > > | > > > > > > | > > | > > > > > > > | > > > > > > > | > > > > > > > > >
Guest TaurArian [MS-MVP] Posted July 12, 2007 Posted July 12, 2007 Interesting Steve, as I have renamed that folder many times without incident. The download folder usually clears in about 10 days automatically. It's only for WU. Have you opened a support incident yet? It will be interesting to find out what MS have to say about this. K -- ==================================== TaurArian [MS-MVP] 2005-2008 - Australia ==================================== How to make a good post: http://www.dts-l.org/goodpost.htm Defending your machine: http://defendingyourmachine2.blogspot.com/ http://taurarian.mvps.org/index.htm Emails will not be acknowledged - please post to the newsgroup so all may benefit. "Steve" <Steve@discussions.microsoft.com> wrote in message news:39AE144B-A652-464D-B69C-B3B7674B2DA1@microsoft.com... | Here is a major problem I encountered this evening. I turned on the computer, | got online with my wireless card, did an update with Norton and noticed that | it was having trouble connecting to the server. It finally connected and took | at least 10 minutes to finish. My Webroot spysweeper could not connect for | updates and Internet Explorer would not go to any page. I rebooted and got | the same result. I turned off the firewall with the same results. At that | point I tried to do a system restore and my computer refused to do it. And | then it hit me. I swapped the .old on my Software Distribution folders so the | original was recognized, rebooted the computer and all of my software now | works the way it did originally. The original has 60mb of data in it and the | new one only half as much. Correct me if I am wrong but it sounds like I | would have to reinstall most of my software to the new folder just so | everything works. Now to answer your question. Yes, I followed the link and | it did install. But obviously I still have the same update issues with WU. | | "TaurArian [MS-MVP]" wrote: | | > Steve, that code isn't helpful unfortunately- | > 0x80240022 | > -2145124318 | > WU_E_ALL_UPDATES_FAILED | > operation failed on all specified updates | > | > We already know that the updates failed. | > | > Are you able to manually install the Windows Defender Update? | > How to manually download the latest definition updates for Windows Defender | > http://support.microsoft.com/kb/923159/ | > | > | > Are you able to manually download the updates and install them? | > Search for a Download | > http://www.microsoft.com/downloads/search.aspx?displaylang=en | > | > Otherwise I'm out of ideas. Next - | > How to obtain assistance from MS Support | > | > Customers in the U.S. and Canada can receive technical support from Microsoft Product | > Support Services at 1-866-PCSAFETY. There is no-charge for support calls that are | > associated with security updates or using Automatic Updates. When you call, clearly state | > that your problem is the inability to install updates via Automatic Updates. Note the | > error codes you have been receiving. | > | > In other countries, see http://support.microsoft.com/security | > "No-Charge Support...for virus and other security-related" issues in right-hand menu for | > localized contact information. | > | > For more information about how to contact Microsoft for support issues, visit the | > International Support Web site: | > https://support.microsoft.com/common/international.aspx | > | > | > -- | > ==================================== | > TaurArian [MS-MVP] 2005-2008 - Australia | > ==================================== | > How to make a good post: http://www.dts-l.org/goodpost.htm | > Defending your machine: http://defendingyourmachine2.blogspot.com/ | > http://taurarian.mvps.org/index.htm | > | > Emails will not be acknowledged - please post to the newsgroup so all may benefit. | > | > | > "Steve" <Steve@discussions.microsoft.com> wrote in message | > news:CCF9C840-FE72-4AD8-B29B-7062D93BC7B5@microsoft.com... | > | One other thing. Windows Defender will not take any definition updates, | > | either through update or through Defender itself. The Defender error code is | > | Ox80240022. Sounds like they are tied together. | > | | > | "Steve" wrote: | > | | > | > I finally renamed the folder without going into safe mode. WU reloaded and it | > | > still offers the updates but will not download them. | > | > | > | > "TaurArian" wrote: | > | > | > | > > Try in safemode. | > | > > | > | > > "Steve" wrote: | > | > > | > | > > > Yes | > | > > > | > | > > > "TaurArian" wrote: | > | > > > | > | > > > > Did you stop the WU service before trying to rename the softwaredistribution | > | > > > > folder? | > | > > > > | > | > > > > | > | > > > > | > | > > > > "Steve" wrote: | > | > > > > | > | > > > > > I cleared the TIF's. But renaming the SoftwareDistribution folder was not | > | > > > > > allowed. It said "Cannot rename SoftwareDistribution: Access is denied. Make | > | > > > > > sure the disk is not full or write-protected and that the file is not | > | > > > > > currently in use. Still unable to get it to work. | > | > > > > > | > | > > > > > "TaurArian [MS-MVP]" wrote: | > | > > > > > | > | > > > > > > From what I gather IMHO what your computer asked for and what the server was | > giving you | > | > > > > > > were two different things hence error. That's my interpretation. | > | > > > > > > | > | > > > > > > Clear out Temporary Internet Files including offline stuff etc. That'll | > clear the cache. | > | > > > > > > | > | > > > > > > Then rename the SoftwareDistribution folder (fixes many problems) | > | > > > > > > | > | > > > > > > Click Start, Choose Run. | > | > > > > > > In the Run box, type services.msc. | > | > > > > > > Click OK. | > | > > > > > > Right-click the Automatic Updates service. | > | > > > > > > Click Stop. | > | > > > > > > Stopping the service will take a moment. | > | > > > > > > | > | > > > > > > Rename the "SoftwareDistribution" folder: | > | > > > > > > a. Click Start, click Run, type %systemroot%, and then click OK. | > | > > > > > > b. Right-click the SoftwareDistribution folder, and then click Rename. | > | > > > > > > c. Type SoftwareDistribution.old, and then press ENTER to rename this | > folder. | > | > > > > > > | > | > > > > > > Click Start. Choose Run. | > | > > > > > > In the Run box, type services.msc. | > | > > > > > > Click OK. | > | > > > > > > Right-click the Automatic Updates service. | > | > > > > > > Click Start. | > | > > > > > > Starting the service will take a moment. | > | > > > > > > | > | > > > > > > Reboot and return to WU to see if that helps. | > | > > > > > > | > | > > > > > > You'll lose the history of WU but that's not important. At least it will | > clear the cache. | > | > > > > > > | > | > > > > > > FYI also see: Virus scanning recommendations for computers that are running | > Windows Server | > | > > > > > > 2003, Windows 2000, or Windows XP | > | > > > > > > http://support.microsoft.com/kb/822158 | > | > > > > > > -- | > | > > > > > > ==================================== | > | > > > > > > TaurArian [MS-MVP] 2005-2008 - Australia | > | > > > > > > ==================================== | > | > > > > > > How to make a good post: http://www.dts-l.org/goodpost.htm | > | > > > > > > Defending your machine: http://defendingyourmachine2.blogspot.com/ | > | > > > > > > http://taurarian.mvps.org/index.htm | > | > > > > > > | > | > > > > > > Emails will not be acknowledged - please post to the newsgroup so all may | > benefit. | > | > > > > > > | > | > > > > > > | > | > > > > > > "Steve" <Steve@discussions.microsoft.com> wrote in message | > | > > > > > > news:ABD46392-814B-4ADC-AA93-40B58F268E72@microsoft.com... | > | > > > > > > | If I am reading this right I see several references to error code | > 0x80200011. | > | > > > > > > | I also see a few references to a warning that states " Download job failed | > | > > > > > > | because of insufficient range support". Any ideas? | > | > > > > > > | | > | > > > > > > | "TaurArian [MS-MVP]" wrote: | > | > > > > > > | | > | > > > > > > | > On the WU Website, select your history of updates - now click on failed | > update (red | > | > > > > > > mark) | > | > > > > > > | > and see if there is an error code. | > | > > > > > > | > If there is an error code, write it down and post back or in the | > alternative, do a | > | > > > > > > search | > | > > > > > > | > for the error code. | > | > > > > > > | > | > | > > > > > > | > and/or | > | > > > > > > | > How to view the Update log in Windows:- | > | > > > > > > | > | > | > > > > > > | > Click Start, and then click Run. | > | > > > > > > | > In the Open box, type: %windir%\windowsupdate.log | > | > > > > > > | > and then click OK. | > | > > > > > > | > | > | > > > > > > | > Scroll down towards the bottom for the latest entries to locate the | > error code(s) | > | > > > > > > | > associated with the latest failed attempt to download/install. If | > appropriate copy and | > | > > > > > > | > paste the error codes into this thread so someone may be able to assist | > you. On the | > | > > > > > > other | > | > > > > > > | > hand, you may be able to find the error code and other suggestions by | > searching the | > | > > > > > > | > Newsgroup. | > | > > > > > > | > | > | > > > > > > | > Also check Windows folder for file called KB******.log (****** = number | > of update ie | > | > > > > > > | > KB896688) and post the contents of the failed update. | > | > > > > > > | > This may provide further clues as to why the update failed. | > | > > > > > > | > | > | > > > > > > | > How to read the Windowsupdate.log file: | > | > > > > > > | > http://support.microsoft.com/?kbid=902093 | > | > > > > > > | > | > | > > > > > > | > How to troubleshoot Windows Update, Microsoft Update, and Windows Server | > Update | > | > > > > > > Services | > | > > > > > > | > installation issues | > | > > > > > > | > http://support.microsoft.com/default.aspx?scid=kben-us906602 | > | > > > > > > | > | > | > > > > > > | > -- | > | > > > > > > | > ==================================== | > | > > > > > > | > TaurArian [MS-MVP] 2005-2008 - Australia | > | > > > > > > | > ==================================== | > | > > > > > > | > How to make a good post: http://www.dts-l.org/goodpost.htm | > | > > > > > > | > Defending your machine: http://defendingyourmachine2.blogspot.com/ | > | > > > > > > | > http://taurarian.mvps.org/index.htm | > | > > > > > > | > | > | > > > > > > | > Emails will not be acknowledged - please post to the newsgroup so all | > may benefit. | > | > > > > > > | > | > | > > > > > > | > | > | > > > > > > | > "Steve" <Steve@discussions.microsoft.com> wrote in message | > | > > > > > > | > news:CB9765C5-17CB-4E8A-811E-6AAA1D580D9A@microsoft.com... | > | > > > > > > | > |I am unable to download any updates let alone try to install them. | > There are | > | > > > > > > | > | no error messages. At first I was unable to even download the updating | > | > > > > > > | > | software but after turning off the Spybot Tea Timer I was at least | > able to | > | > > > > > > | > | get that done. This is on a XP Home machine. Kinda stumped here. Any | > ideas? | > | > > > > > > | > | > | > > > > > > | > | > | > > > > > > | > | > | > > > > > > | > | > > > > > > | > | > > > > > > | > | > | >
Guest vet@ponyexpressvet.com Posted July 14, 2007 Posted July 14, 2007 The windows update for .Net Framework has created considerable problems for a lot of users. Those that have contacted Microsoft prior to July 12 or July 13 were given bad information on how to fix the update. First, a bit of history: The update is for .Net Framework 1.1 service pack 1, not the original installation of .Net Framework 1. The service pack was an optional update that many users did not upload. Hence the latest security update was doomed to fail. The security update did not search for the right version prior to installation so either you got a installation failure message or it "updated sucessfully" only to reappear as a needed update a few minutes later. If you were unfortunate enough to add .Net Framework version 2 or 3 without uploading your service pack to version 1 your headaches just got worse. (Please note: there is a service pack out for version 2 and the service pack for version 3 will be released this fall). The fix advocated by level one support was to reset the update catalog by clearing the software distribution folder and reseting the catroot2 folder. Of course you had to go stop a few services in order to rename the folder so the process seemed a bit complicated but if you took that route you were on a fools errand. (Level one support has since been re-educated). Downloading the files directly off the web site did not resolve the issue either, unless you got lucky and added service pack 1 during the process and did not have version 2 or 3 on your computer. So, here is the fix: Get rid of all the .Net Framework files and reinstall them one by one, updating each one as you go. You need Windows Install Clean Up utitility to clear the installer files, then you need the dotnetfix clean up utility to get rid of all of the versions of .Net Framework, then you need to upload and install each version of Framework, including the service packs, one by one until you are done, then do the updates. If you only need version 1.1, then there is no reason to download version 2 and 3 along with their numerous updates. For those few are foiled at the first step: that is you run the Windows Install Cleanup utility and you do not find any .Net Framework files listed, then you need to download the 1.1 package and install it. That simply places it in the windows installer cache so it shows up in the utility so you can then turn right around and delete it. Here are the crib notes provided to the Microsoft support staff: Download Windows Install Cleanup Utility by following the article http://support.microsoft.com/kb/290301 and remove any other versions of .Net framework showing up in cleanup utility. Also download the Net Framework cleanup tool from http://blogs.msdn.com/astebner/archive/2005/04/08/406671.aspx and you can download the tool from the left side of the page under the section "USEFUL TOOLS". DOTNETFX (1.1) http://www.microsoft.com/downloads/details.aspx?familyid=262D25E3-F589-4842-8157-034D1E7CF3A3&displaylang=en ..NET FRAMEWORK 1.1 Service pack 1 http://www.microsoft.com/downloads/details.aspx?familyid=a8f5654f-088e-40b2-bbdb-a83353618b38&displaylang=en go to windowsupdate.microsoft.com and do the updates kb928366.. Good luck to all and please spread the word, Microsoft Support is overwhelmed atm. BTW: The windowsupdate.log and all of the usual stuff has no useful information for this problem, this little update snafu was a doozy! There is more to the story but enough said for now.
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