Announcing the availability of consumer replacement components for Surface devices

[Guest Tim McGuiggan – VP Devices Services & Product]

We are happy to announce that replacement components for Surface devices are now available in the Microsoft Store. As a team, we are committed to delivering what customers want and need in a premium device including versatility, performance, cutting-edge design, build quality and repairability. Our approach to repairability has been to expand the options for customers to have their devices repaired in a safe, sustainable manner. While we have always offered world-class warranty and repair services via Microsoft support, we have been working to increase repair options by designing products that are easier to repair and by expanding our network of Authorized Service Providers. As part of this larger initiative, we are excited to offer replacement components to technically inclined consumers for out-of-warranty, self repair. Find more information on troubleshooting and self repair for your Surface device, along with a list of available replacement components by device, links to service guides and to relevant tools from iFixit. When purchasing a replacement component, you will receive the part and relevant collateral components (such as screws if applicable). Tools needed for the repair are sold separately through iFixit. It is essential to follow the instructions in the applicable Microsoft Service Guide or article. Replacement components will be initially available for purchase through the Microsoft Store in the United States, Canada and France, while commercial resellers in all Surface markets will have access through existing channels. We will have updates on additional markets in the future.

[HEADING=2]Replacement components by device:[/HEADING]

Surface Pro 7

• Kickstand
  

Surface Pro 8

• Kickstand
  
• Display
  
• Removable solid-state drive (rSSD)
  
• SSD Door
  

Surface Pro 9

• Kickstand
  
• Display
  
• Removable solid-state drive (rSSD)
  
• Battery
  
• USB-C
  
• Surface connect charging port
  
• Back cover
  
• Speaker and Wi-Fi modules
  
• Thermal module
  
• Camera front and rear
  
• Camera deck
  
• Power and volume button
  
• SSD door
  

Surface Pro 9 5G

• Kickstand
  
• Display
  
• Removable solid-state drive (rSSD)
  
• Battery
  
• USB-C and audio jacks
  
• Surface connect charging port
  
• Back cover
  
• Speaker
  
• Thermal module
  
• Camera front and rear
  
• Camera deck
  
• Power and volume button
  
• SSD door
  

Surface Laptop 3

• Display
  
• Keyboard
  
• Removable solid-state drive (rSSD)
  
• Rubber feet
  

Surface Laptop 4

• Display
  
• Keyboard
  
• Removable solid-state drive (rSSD)
  
• Rubber feet
  

Surface Laptop 5

• Display
  
• Keyboard
  
• Removable solid-state drive (rSSD)
  
• Battery
  
• Rubber feet
  
• USB-C and audio jacks
  
• Surface connect charging port
  
• Enclosure
  
• Speaker and Wi-Fi modules
  
• Thermal module
  

Surface Laptop Go 2

• Display
  
• Keyboard
  
• Removable solid-state drive (rSSD)
  
• Battery
  
• Rubber feet
  
• Fingerprint reader
  
• Surface connect charging port
  

Surface Laptop Studio

• Display
  
• Keyboard
  
• Removable solid-state drive (rSSD)
  
• Battery
  
• Surface connect charging port
  
• USB-C and audio jacks
  
• Cosmetic plate
  
• Keyboard/trackpad
  
• Feet
  

Surface Studio 2+

• Display
  
• Removable solid-state drive (rSSD)
  
• Thermal module
  
• Internal power supply unit
  
• Rubber feet
  

Photo caption: Replacing the kickstand on Surface Pro 9

 

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