Guest MNolan Posted July 8, 2007 Posted July 8, 2007 At Windows update it tells me they've made 'improvements' to the site... I click install and it downloads and copies to 100%, but provides the following error message saying it cannot show the site. (below) [Error number: 0x80070020] The website has encountered a problem and cannot display the page you are trying to view. The options provided below might help you solve the problem. For self-help options: Frequently Asked Questions Find Solutions Windows Update Newsgroup For assisted support options: Microsoft Online Assisted Support (no-cost for Windows Update issues) **************************************************** I have tried with firewall turned off with no difference in results. Error number not found in the self help search. Suggestions?
Guest dasiygmj Posted July 8, 2007 Posted July 8, 2007 I am pasting the suggest made by MVP. It works, here it is from a previous posting. On the WU Website, select your history of updates - now click on failed update (red mark) and see if there is an error code. If there is an error code, write it down and post back or in the alternative, do a search for the error code. and/or How to view the Update log in Windows:- Click Start, and then click Run. In the Open box, type: %windir%\windowsupdate.log and then click OK. Scroll down towards the bottom for the latest entries to locate the error code(s) associated with the latest failed attempt to download/install. If appropriate copy and paste the error codes into this thread so someone may be able to assist you. On the other hand, you may be able to find the error code and other suggestions by searching the Newsgroup. Also check Windows folder for file called KB******.log (****** = number of update ie KB896688) and post the contents of the failed update. This may provide further clues as to why the update failed. How to read the Windowsupdate.log file: http://support.microsoft.com/?kbid=902093 How to troubleshoot Windows Update, Microsoft Update, and Windows Server Update Services installation issues http://support.microsoft.com/default.aspx?scid=kben-us906602 -- ==================================== TaurArian [MS-MVP] 2005-2008 - Australia "MNolan" wrote: > At Windows update it tells me they've made 'improvements' to the site... I > click install and it downloads and copies to 100%, but provides the following > error message saying it cannot show the site. (below) > > [Error number: 0x80070020] > The website has encountered a problem and cannot display the page you are > trying to view. The options provided below might help you solve the problem. > For self-help options: > > Frequently Asked Questions > > Find Solutions > > Windows Update Newsgroup > For assisted support options: > > Microsoft Online Assisted Support (no-cost for Windows Update issues) > > **************************************************** > I have tried with firewall turned off with no difference in results. > Error number not found in the self help search. > > Suggestions? > >
Guest TaurArian [MS-MVP] Posted July 8, 2007 Posted July 8, 2007 You receive a "0x80070020 The process cannot access the file because it is being used by another process" error message when you try to download an update from Windows Update or from Microsoft Update http://support.microsoft.com/default.aspx?scid=kbEN-US883825 If you're running SpyBot S&D's "teatimer" then you'll need to end the process in task manager - thanks to VBBob -- ==================================== TaurArian [MS-MVP] 2005-2008 - Australia ==================================== How to make a good post: http://www.dts-l.org/goodpost.htm Defending your machine: http://defendingyourmachine2.blogspot.com/ http://taurarian.mvps.org/index.htm Emails will not be acknowledged - please post to the newsgroup so all may benefit. "MNolan" <MNolan@discussions.microsoft.com> wrote in message news:0BF6E722-9B4C-48E0-842C-F8CF29BFB440@microsoft.com... | At Windows update it tells me they've made 'improvements' to the site... I | click install and it downloads and copies to 100%, but provides the following | error message saying it cannot show the site. (below) | | [Error number: 0x80070020] | The website has encountered a problem and cannot display the page you are | trying to view. The options provided below might help you solve the problem. | For self-help options: | | Frequently Asked Questions | | Find Solutions | | Windows Update Newsgroup | For assisted support options: | | Microsoft Online Assisted Support (no-cost for Windows Update issues) | | **************************************************** | I have tried with firewall turned off with no difference in results. | Error number not found in the self help search. | | Suggestions? | |
Guest Clive Winnipeg Posted July 8, 2007 Posted July 8, 2007 Thank you for posting the Spybot TeaTimer tip...I was receiving the generic error Error number: 0x80070020 about Windows update...I tried disabling my firewall, that didn't work, but ending the Tea Timer task did work. Odd, since Windows update didn't have this conflict previously with Tea Timer. "TaurArian [MS-MVP]" wrote: > You receive a "0x80070020 The process cannot access the file because it is being used by > another process" error message when you try to download an update from Windows Update or > from Microsoft Update > http://support.microsoft.com/default.aspx?scid=kbEN-US883825 > If you're running SpyBot S&D's "teatimer" then you'll need to end the process in task > manager - thanks to VBBob > > > -- > ==================================== > TaurArian [MS-MVP] 2005-2008 - Australia > ==================================== > How to make a good post: http://www.dts-l.org/goodpost.htm > Defending your machine: http://defendingyourmachine2.blogspot.com/ > http://taurarian.mvps.org/index.htm > > Emails will not be acknowledged - please post to the newsgroup so all may benefit. > > > "MNolan" <MNolan@discussions.microsoft.com> wrote in message > news:0BF6E722-9B4C-48E0-842C-F8CF29BFB440@microsoft.com... > | At Windows update it tells me they've made 'improvements' to the site... I > | click install and it downloads and copies to 100%, but provides the following > | error message saying it cannot show the site. (below) > | > | [Error number: 0x80070020] > | The website has encountered a problem and cannot display the page you are > | trying to view. The options provided below might help you solve the problem. > | For self-help options: > | > | Frequently Asked Questions > | > | Find Solutions > | > | Windows Update Newsgroup > | For assisted support options: > | > | Microsoft Online Assisted Support (no-cost for Windows Update issues) > | > | **************************************************** > | I have tried with firewall turned off with no difference in results. > | Error number not found in the self help search. > | > | Suggestions? > | > | > > >
Guest MKap Posted July 13, 2007 Posted July 13, 2007 MKap Thanks for the Spybot Teatimer tip. Everything worked once I disabled it as you suggested. "TaurArian [MS-MVP]" wrote: > You receive a "0x80070020 The process cannot access the file because it is being used by > another process" error message when you try to download an update from Windows Update or > from Microsoft Update > http://support.microsoft.com/default.aspx?scid=kbEN-US883825 > If you're running SpyBot S&D's "teatimer" then you'll need to end the process in task > manager - thanks to VBBob > > > -- > ==================================== > TaurArian [MS-MVP] 2005-2008 - Australia > ==================================== > How to make a good post: http://www.dts-l.org/goodpost.htm > Defending your machine: http://defendingyourmachine2.blogspot.com/ > http://taurarian.mvps.org/index.htm > > Emails will not be acknowledged - please post to the newsgroup so all may benefit. > > > "MNolan" <MNolan@discussions.microsoft.com> wrote in message > news:0BF6E722-9B4C-48E0-842C-F8CF29BFB440@microsoft.com... > | At Windows update it tells me they've made 'improvements' to the site... I > | click install and it downloads and copies to 100%, but provides the following > | error message saying it cannot show the site. (below) > | > | [Error number: 0x80070020] > | The website has encountered a problem and cannot display the page you are > | trying to view. The options provided below might help you solve the problem. > | For self-help options: > | > | Frequently Asked Questions > | > | Find Solutions > | > | Windows Update Newsgroup > | For assisted support options: > | > | Microsoft Online Assisted Support (no-cost for Windows Update issues) > | > | **************************************************** > | I have tried with firewall turned off with no difference in results. > | Error number not found in the self help search. > | > | Suggestions? > | > | > > >
Guest Jimmy Posted July 14, 2007 Posted July 14, 2007 If anyone out there has Spybot Search & Destroy and while trying to run Windows update you receive the error number 0x80070020 and this message: "Windows Update has encountered an error and cannot display the requested page". I corrected the problem in my computer. It was the "Tea Timer" in Spybot S&D. Bring up Spybot S&D and click on mode.....then select advanced mode....click yes in the pop up box. Then click tools at lower left....then click resident.....then uncheck the Resident "Tea Timer" box. X out and that should do it and hopefully most will be able to get the Windows updates. You can go back after updating and put "Tea Timer" back on by following the above steps. You may have to do the same thing next time you update unless Spybot S&D fixes the glitch in the meantime. PS - "Tea Timer" ( if you have Spybot S&D) is an overall protection of settings on your computer. "MNolan" wrote: > At Windows update it tells me they've made 'improvements' to the site... I > click install and it downloads and copies to 100%, but provides the following > error message saying it cannot show the site. (below) > > [Error number: 0x80070020] > The website has encountered a problem and cannot display the page you are > trying to view. The options provided below might help you solve the problem. > For self-help options: > > Frequently Asked Questions > > Find Solutions > > Windows Update Newsgroup > For assisted support options: > > Microsoft Online Assisted Support (no-cost for Windows Update issues) > > **************************************************** > I have tried with firewall turned off with no difference in results. > Error number not found in the self help search. > > Suggestions? > >
Guest Jimmy Posted July 17, 2007 Posted July 17, 2007 Here's an easy simple way to disable Spybot Search & Destroy so you will be able to downonload Windows updates if you get this message..... "Windows Update has encountered an error and cannot display the requested page". Error 0x80070020 How? Right click the spybot icon (on the start bar near the clock) and choose "Exit Spybot-S&D Resident". As simple as that. You can go back and enable it after you update. "Jimmy" wrote: > If anyone out there has Spybot Search & Destroy and while trying to run > Windows update you receive the error number 0x80070020 and this message: > > "Windows Update has encountered an error and cannot display the > requested page". > > I corrected the problem in my computer. It was the "Tea Timer" in Spybot S&D. > > Bring up Spybot S&D and click on mode.....then select advanced mode....click > yes in the pop up box. > > Then click tools at lower left....then click resident.....then uncheck the > Resident "Tea Timer" box. > > X out and that should do it and hopefully most will be able to get the > Windows updates. > > You can go back after updating and put "Tea Timer" back on by following the > above steps. You may have to do the same thing next time you update unless > Spybot S&D fixes the glitch in the meantime. > > PS - "Tea Timer" ( if you have Spybot S&D) is an overall protection of > settings on your computer. > > "MNolan" wrote: > > > At Windows update it tells me they've made 'improvements' to the site... I > > click install and it downloads and copies to 100%, but provides the following > > error message saying it cannot show the site. (below) > > > > [Error number: 0x80070020] > > The website has encountered a problem and cannot display the page you are > > trying to view. The options provided below might help you solve the problem. > > For self-help options: > > > > Frequently Asked Questions > > > > Find Solutions > > > > Windows Update Newsgroup > > For assisted support options: > > > > Microsoft Online Assisted Support (no-cost for Windows Update issues) > > > > **************************************************** > > I have tried with firewall turned off with no difference in results. > > Error number not found in the self help search. > > > > Suggestions? > > > >
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