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Microsoft Update Error 0x80096010 / Genuine Advantage Errors

Guest ronmadison

By Guest ronmadison
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Guest ronmadison

Guest ronmadison

Posted
Posted

I'm unable to run Microsoft Update. I get error 0x80096010

 

Here are the last couple lines from WindowsUpdate.log

 

WARNING: Error: 0x80096010 when verifying trust for

C:\WINDOWS\SoftwareDistribution\WebSetup\wsus3setup.cab

WARNING: Digital Signatures on file

C:\WINDOWS\SoftwareDistribution\WebSetup\wsus3setup.cab are not trusted:

Error 0x80096010

 

I tried all the steps in http://support.microsoft.com/kb/822798 except an

in-place (re)install and nothing helped.

 

When I try to run the Microsoft Genuine Advantage – Diagnostic Site

http://www.microsoft.com/genuine/diag/

I get the following result.

 

Passed Active scripting allowed

Passed Display images enabled

Passed Computer time and date correct

Passed ActiveX enabled

Passed Windows validation ActiveX loaded

Failed Office validation ActiveX loaded

Failed Validation Self-help ActiveX loaded

 

It appears to fail because when I try to install the ActiveX control, I get

IE Security Warnings:

 

Windows has found problem with this file.

Name: ?linkid=58813

Publisher: Unknown Publisher

(This file was blocked because it does not have a valid digital signature

that verifies its publisher.

 

and:

 

Windows has found problem with this file.

Name: ?linkid=52580

Publisher: Unknown Publisher

(This file was blocked because it does not have a valid digital signature

that verifies its publisher.

 

Using the Resolve Now button does not help as I continue to get the same

errors.

 

What should I try next???

 

 

This is an HP Pavilion with XP Home SP2

Here's the MS Genuine Advantage Diagnostic Tool output:

Diagnostic Report (1.7.0039.0):

-----------------------------------------

WGA Data-->

Validation Status: Genuine

Detailed Status: N/A

Cached / Grace status: N/A, N/A

Windows Product Key: *****-*****-BRVBB-38MQ9-3PMFT

Windows Product Key Hash: 2V2VyxlfhiaCt/JkDzYQfiNOHMA=

Windows Product ID: 76477-OEM-2111907-00106

Windows Product ID Type: 2

CSVLK Server: N/A

CSVLK PID: N/A

Windows License Type: OEM SLP

Windows OS version: 5.1.2600.2.00010300.2.0.hom

ID: {AFDD21F8-009D-4C5F-B65D-CDBC81C57573}(3)

Is Admin: Yes

Commit / Reboot / BRT: N/A, N/A, N/A

WGA Version: Registered, 1.7.36.0

Signed By: Microsoft

Product Name: N/A

Architecture: N/A

Build lab: N/A

TTS Error: N/A

Validation Diagnostic: 025D1FF3-171-1

Resolution Status: N/A

 

Notifications Data-->

Cached Result: 0

File Exists: Yes

Version: 1.5.540.0

WgaTray.exe Signed By: Microsoft

WgaLogon.dll Signed By: Microsoft

 

OGA Data-->

Office Status: 100 Genuine

OGA Version: Failed to retrieve file version. - 0x80070002

Signed By: N/A, hr = 0x80070002

Office Diagnostics: FCEE394C-2993-80070002_025D1FF3-171-1

 

Browser Data-->

Proxy settings: N/A

User Agent: Mozilla/4.0 (compatible MSIE 6.0 Win32)

Default Browser: C:\Program Files\Internet Explorer\iexplore.exe

Download signed ActiveX controls: Prompt

Download unsigned ActiveX controls: Disabled

Run ActiveX controls and plug-ins: Allowed

Initialize and script ActiveX controls not marked as safe: Disabled

Allow scripting of Internet Explorer Webbrowser control: Disabled

Active scripting: Allowed

Script ActiveX controls marked as safe for scripting: Allowed

 

File Scan Data-->

File Mismatch: C:\WINDOWS\system32\ntoskrnl.exe

File Mismatch: C:\WINDOWS\system32\kernel32.dll

 

Other data-->

Office Details:

<GenuineResults><MachineData><UGUID>{AFDD21F8-009D-4C5F-B65D-CDBC81C57573}</UGUID><Version>1.7.0039.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-3PMFT</PKey><PID>76477-OEM-2111907-00106</PID><PIDType>2</PIDType><SID>S-1-5-21-2828515392-1880866188-2088891351</SID><SYSTEM><Manufacturer>HP

Pavilion 061</Manufacturer><Model>PS567AA-ABA

a1000n</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies,

LTD</Manufacturer><Version> 3.04</Version><SMBIOSVersion major="2"

minor="3"/><Date>20050126000000.000000+000</Date><SLPBIOS>HP

PAVILION</SLPBIOS></BIOS><HWID>80CF3A4F0184207C</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central

Standard

Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Hewlett-Packard</name><model>Pavilion</model></SBID><OEM/></MachineData><Software><Office><Result>100</Result><Products><Product

GUID="{91120409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft

Office Standard Edition

2003</Name><Ver>11</Ver><Val>B9E617BD874986A</Val><Hash>0AqmK3L2EuSani1fpQ8aOf95MPo=</Hash><Pid>70141-053-5001483-56045</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults>

Guest PA Bear

Guest PA Bear

Posted
Posted

Start a free Windows Update support incident request:

https://support.microsoft.com/oas/default.aspx?gprid=6527

 

Tip: Temporarily disable real-time protection by your anti-virus and/or

anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot, AVG

Anti-Spyware) and/or any third-party firewall (e.g., ZA) before attempting

to update.

--

~Robear Dyer (PA Bear)

MS MVP-Windows (IE, OE, Security, Shell/User)

AumHa VSOP & Admin DTS-L.org

 

ronmadison wrote:

> I'm unable to run Microsoft Update. I get error 0x80096010

>

> Here are the last couple lines from WindowsUpdate.log

>

> WARNING: Error: 0x80096010 when verifying trust for

> C:\WINDOWS\SoftwareDistribution\WebSetup\wsus3setup.cab

> WARNING: Digital Signatures on file

> C:\WINDOWS\SoftwareDistribution\WebSetup\wsus3setup.cab are not trusted:

> Error 0x80096010

>

> I tried all the steps in http://support.microsoft.com/kb/822798 except an

> in-place (re)install and nothing helped.

>

> When I try to run the Microsoft Genuine Advantage – Diagnostic Site

> http://www.microsoft.com/genuine/diag/

> I get the following result.

>

> Passed Active scripting allowed

> Passed Display images enabled

> Passed Computer time and date correct

> Passed ActiveX enabled

> Passed Windows validation ActiveX loaded

> Failed Office validation ActiveX loaded

> Failed Validation Self-help ActiveX loaded

>

> It appears to fail because when I try to install the ActiveX control, I

> get

> IE Security Warnings:

>

> Windows has found problem with this file.

> Name: ?linkid=58813

> Publisher: Unknown Publisher

> (This file was blocked because it does not have a valid digital signature

> that verifies its publisher.

>

> and:

>

> Windows has found problem with this file.

> Name: ?linkid=52580

> Publisher: Unknown Publisher

> (This file was blocked because it does not have a valid digital signature

> that verifies its publisher.

>

> Using the Resolve Now button does not help as I continue to get the same

> errors.

>

> What should I try next???

>

>

> This is an HP Pavilion with XP Home SP2

> Here's the MS Genuine Advantage Diagnostic Tool output:

> Diagnostic Report (1.7.0039.0):

> -----------------------------------------

> WGA Data-->

> Validation Status: Genuine

> Detailed Status: N/A

> Cached / Grace status: N/A, N/A

> Windows Product Key: *****-*****-BRVBB-38MQ9-3PMFT

> Windows Product Key Hash: 2V2VyxlfhiaCt/JkDzYQfiNOHMA=

> Windows Product ID: 76477-OEM-2111907-00106

> Windows Product ID Type: 2

> CSVLK Server: N/A

> CSVLK PID: N/A

> Windows License Type: OEM SLP

> Windows OS version: 5.1.2600.2.00010300.2.0.hom

> ID: {AFDD21F8-009D-4C5F-B65D-CDBC81C57573}(3)

> Is Admin: Yes

> Commit / Reboot / BRT: N/A, N/A, N/A

> WGA Version: Registered, 1.7.36.0

> Signed By: Microsoft

> Product Name: N/A

> Architecture: N/A

> Build lab: N/A

> TTS Error: N/A

> Validation Diagnostic: 025D1FF3-171-1

> Resolution Status: N/A

>

> Notifications Data-->

> Cached Result: 0

> File Exists: Yes

> Version: 1.5.540.0

> WgaTray.exe Signed By: Microsoft

> WgaLogon.dll Signed By: Microsoft

>

> OGA Data-->

> Office Status: 100 Genuine

> OGA Version: Failed to retrieve file version. - 0x80070002

> Signed By: N/A, hr = 0x80070002

> Office Diagnostics: FCEE394C-2993-80070002_025D1FF3-171-1

>

> Browser Data-->

> Proxy settings: N/A

> User Agent: Mozilla/4.0 (compatible MSIE 6.0 Win32)

> Default Browser: C:\Program Files\Internet Explorer\iexplore.exe

> Download signed ActiveX controls: Prompt

> Download unsigned ActiveX controls: Disabled

> Run ActiveX controls and plug-ins: Allowed

> Initialize and script ActiveX controls not marked as safe: Disabled

> Allow scripting of Internet Explorer Webbrowser control: Disabled

> Active scripting: Allowed

> Script ActiveX controls marked as safe for scripting: Allowed

>

> File Scan Data-->

> File Mismatch: C:\WINDOWS\system32\ntoskrnl.exe

> File Mismatch: C:\WINDOWS\system32\kernel32.dll

>

> Other data-->

> Office Details:

> <GenuineResults><MachineData><UGUID>{AFDD21F8-009D-4C5F-B65D-CDBC81C57573}</UGUID><Version>1.7.0039.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-3PMFT</PKey><PID>76477-OEM-2111907-00106</PID><PIDType>2</PIDType><SID>S-1-5-21-2828515392-1880866188-2088891351</SID><SYSTEM><Manufacturer>HP

> Pavilion 061</Manufacturer><Model>PS567AA-ABA

> a1000n</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies,

> LTD</Manufacturer><Version> 3.04</Version><SMBIOSVersion major="2"

> minor="3"/><Date>20050126000000.000000+000</Date><SLPBIOS>HP

> PAVILION</SLPBIOS></BIOS><HWID>80CF3A4F0184207C</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central

> Standard

> Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Hewlett-Packard</name><model>Pavilion</model></SBID><OEM/></MachineData><Software><Office><Result>100</Result><Products><Product

> GUID="{91120409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft

> Office Standard Edition

> 2003</Name><Ver>11</Ver><Val>B9E617BD874986A</Val><Hash>0AqmK3L2EuSani1fpQ8aOf95MPo=</Hash><Pid>70141-053-5001483-56045</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults>

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