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"The following update was not installed"

Guest Peter

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Guest Peter

Guest Peter

Posted
Posted

I have tried twice to install the Malicious Software Removal Tool for August

2007 (KB890830) and both times it has failed. I have never had any issues

with the MSRT installs before. Below is the last lines of the WindowsUpdate

log for reference. Can anyone point me to the problem with the update?

 

Rgds,

Peter

 

 

 

2007-08-14 20:08:01:221 1004 1c4 Agent *************

2007-08-14 20:08:01:221 1004 1c4 Agent ** START ** Agent: Finding updates

[CallerId = WindowsUpdate]

2007-08-14 20:08:01:221 1004 1c4 Agent *********

2007-08-14 20:08:01:221 1004 1c4 Agent * Online = Yes Ignore download

priority = No

2007-08-14 20:08:01:221 1004 1c4 Agent * Criteria = "IsInstalled=0 and

IsHidden=1 and UpdateID != '7477af62-8f9b-4f32-9daf-7ab452e52396'"

2007-08-14 20:08:01:221 1004 1c4 Agent * ServiceID =

{9482F4B4-E343-43B6-B170-9A65BC822C77}

2007-08-14 20:08:02:252 1004 1c4 Misc Validating signature for

C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:

2007-08-14 20:08:02:252 1004 1c4 Misc Microsoft signed: Yes

2007-08-14 20:08:02:299 1004 1c4 Misc Validating signature for

C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:

2007-08-14 20:08:02:299 1004 1c4 Misc Microsoft signed: Yes

2007-08-14 20:08:02:377 1004 1c4 PT +++++++++++ PT: Synchronizing server

updates +++++++++++

2007-08-14 20:08:02:377 1004 1c4 PT + ServiceId =

{9482F4B4-E343-43B6-B170-9A65BC822C77}, Server URL =

https://www.update.microsoft.com/v6/ClientWebService/client.asmx

2007-08-14 20:08:07:346 1004 1c4 Driver DriverUtil marking

{D7334075-93DA-4215-A42C-BB574AA9A87B}.100 e_detectionStateInstallable

2007-08-14 20:08:07:346 1004 1c4 Driver Matched driver to device

PCI\VEN_10DE&DEV_0322&SUBSYS_01B910DE&REV_A1

2007-08-14 20:08:07:346 1004 1c4 Driver Status: 0x180200a, ProblemNumber:

00000000

2007-08-14 20:08:07:346 1004 1c4 Driver Calculated driver attributes as

0x00000000

2007-08-14 20:08:07:346 1004 1c4 Driver DriverUtil marking

{2DF59EA2-85F0-4550-ACE6-E4BEEBD68A25}.100 e_detectionStateInstallable

2007-08-14 20:08:07:346 1004 1c4 Driver Matched driver to device

PCI\VEN_14F1&DEV_2702&SUBSYS_8D881028&REV_01

2007-08-14 20:08:07:346 1004 1c4 Driver Status: 0x180200a, ProblemNumber:

00000000

2007-08-14 20:08:07:346 1004 1c4 Driver Calculated driver attributes as

0x00000000

2007-08-14 20:08:07:346 1004 1c4 Driver DriverUtil marking

{5259B1F8-ED5C-4139-AEB8-2E8B90E02580}.100 e_detectionStateInstallable

2007-08-14 20:08:07:346 1004 1c4 Driver Matched driver to device

PCI\VEN_1102&DEV_0006&SUBSYS_10031102&REV_00

2007-08-14 20:08:07:346 1004 1c4 Driver Status: 0x180200a, ProblemNumber:

00000000

2007-08-14 20:08:07:346 1004 1c4 Driver Calculated driver attributes as

0x00000000

2007-08-14 20:08:07:408 1004 1c4 Misc Validating signature for

C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:

2007-08-14 20:08:07:408 1004 1c4 Misc Microsoft signed: Yes

2007-08-14 20:08:07:440 1004 1c4 Misc Validating signature for

C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:

2007-08-14 20:08:07:440 1004 1c4 Misc Microsoft signed: Yes

2007-08-14 20:08:07:486 1004 1c4 PT +++++++++++ PT: Synchronizing extended

update info +++++++++++

2007-08-14 20:08:07:486 1004 1c4 PT + ServiceId =

{9482F4B4-E343-43B6-B170-9A65BC822C77}, Server URL =

https://www.update.microsoft.com/v6/ClientWebService/client.asmx

2007-08-14 20:08:07:783 1004 1c4 Agent * Added update

{6384F8AC-4973-4ED9-BC7F-4644507FB001}.100 to search result

2007-08-14 20:08:07:783 1004 1c4 Agent * Found 1 updates and 12 categories

in search evaluated appl. rules of 408 out of 705 deployed entities

2007-08-14 20:08:07:783 1004 1c4 Agent *********

2007-08-14 20:08:07:783 1004 1c4 Agent ** END ** Agent: Finding updates

[CallerId = WindowsUpdate]

2007-08-14 20:08:07:783 1004 1c4 Agent *************

2007-08-14 20:08:07:799 5208 e48 COMAPI >>-- RESUMED -- COMAPI: Search

[ClientId = WindowsUpdate]

2007-08-14 20:08:07:830 5208 e48 COMAPI - Updates found = 1

2007-08-14 20:08:07:830 5208 e48 COMAPI ---------

2007-08-14 20:08:07:830 5208 e48 COMAPI -- END -- COMAPI: Search

[ClientId = WindowsUpdate]

2007-08-14 20:08:07:830 5208 e48 COMAPI -------------

2007-08-14 20:08:07:846 5208 7ac COMAPI -------------

2007-08-14 20:08:07:846 5208 7ac COMAPI -- START -- COMAPI: Search

[ClientId = WindowsUpdate]

2007-08-14 20:08:07:846 5208 7ac COMAPI ---------

2007-08-14 20:08:07:861 5208 7ac COMAPI <<-- SUBMITTED -- COMAPI: Search

[ClientId = WindowsUpdate]

2007-08-14 20:08:07:861 1004 1c4 Agent *************

2007-08-14 20:08:07:861 1004 1c4 Agent ** START ** Agent: Finding updates

[CallerId = WindowsUpdate]

2007-08-14 20:08:07:861 1004 1c4 Agent *********

2007-08-14 20:08:07:861 1004 1c4 Agent * Online = No Ignore download

priority = No

2007-08-14 20:08:07:861 1004 1c4 Agent * Criteria = "IsInstalled = 0 and

IsHidden = 0 and UpdateID != '7477af62-8f9b-4f32-9daf-7ab452e52396'"

2007-08-14 20:08:07:861 1004 1c4 Agent * ServiceID =

{9482F4B4-E343-43B6-B170-9A65BC822C77}

2007-08-14 20:08:10:299 1004 1c4 Driver DriverUtil marking

{D7334075-93DA-4215-A42C-BB574AA9A87B}.100 e_detectionStateInstallable

2007-08-14 20:08:10:299 1004 1c4 Driver Matched driver to device

PCI\VEN_10DE&DEV_0322&SUBSYS_01B910DE&REV_A1

2007-08-14 20:08:10:299 1004 1c4 Driver Status: 0x180200a, ProblemNumber:

00000000

2007-08-14 20:08:10:299 1004 1c4 Driver Calculated driver attributes as

0x00000000

2007-08-14 20:08:10:299 1004 1c4 Driver DriverUtil marking

{2DF59EA2-85F0-4550-ACE6-E4BEEBD68A25}.100 e_detectionStateInstallable

2007-08-14 20:08:10:299 1004 1c4 Driver Matched driver to device

PCI\VEN_14F1&DEV_2702&SUBSYS_8D881028&REV_01

2007-08-14 20:08:10:299 1004 1c4 Driver Status: 0x180200a, ProblemNumber:

00000000

2007-08-14 20:08:10:299 1004 1c4 Driver Calculated driver attributes as

0x00000000

2007-08-14 20:08:10:299 1004 1c4 Driver DriverUtil marking

{5259B1F8-ED5C-4139-AEB8-2E8B90E02580}.100 e_detectionStateInstallable

2007-08-14 20:08:10:299 1004 1c4 Driver Matched driver to device

PCI\VEN_1102&DEV_0006&SUBSYS_10031102&REV_00

2007-08-14 20:08:10:299 1004 1c4 Driver Status: 0x180200a, ProblemNumber:

00000000

2007-08-14 20:08:10:299 1004 1c4 Driver Calculated driver attributes as

0x00000000

2007-08-14 20:08:10:393 1004 1c4 Agent * Added update

{AC065938-13C8-4C88-849B-D7B8A8A28839}.100 to search result

2007-08-14 20:08:10:393 1004 1c4 Agent * Added update

{5259B1F8-ED5C-4139-AEB8-2E8B90E02580}.100 to search result

2007-08-14 20:08:10:393 1004 1c4 Agent * Added update

{D7334075-93DA-4215-A42C-BB574AA9A87B}.100 to search result

2007-08-14 20:08:10:393 1004 1c4 Agent * Added update

{2DF59EA2-85F0-4550-ACE6-E4BEEBD68A25}.100 to search result

2007-08-14 20:08:10:393 1004 1c4 Agent * Added update

{6F5DC828-0F05-4577-9A8A-74AB1CBE00A9}.100 to search result

2007-08-14 20:08:10:393 1004 1c4 Agent * Added update

{5A0255AB-8EB9-49DF-8878-C137F278397E}.100 to search result

2007-08-14 20:08:10:393 1004 1c4 Agent * Added update

{82DCC47D-3F6C-4237-9C1E-11C77C9CE904}.100 to search result

2007-08-14 20:08:10:393 1004 1c4 Agent * Found 7 updates and 12 categories

in search evaluated appl. rules of 408 out of 705 deployed entities

2007-08-14 20:08:10:393 1004 1c4 Agent *********

2007-08-14 20:08:10:393 1004 1c4 Agent ** END ** Agent: Finding updates

[CallerId = WindowsUpdate]

2007-08-14 20:08:10:393 1004 1c4 Agent *************

2007-08-14 20:08:10:408 5208 e48 COMAPI >>-- RESUMED -- COMAPI: Search

[ClientId = WindowsUpdate]

2007-08-14 20:08:10:424 5208 e48 COMAPI - Updates found = 7

2007-08-14 20:08:10:424 5208 e48 COMAPI ---------

2007-08-14 20:08:10:424 5208 e48 COMAPI -- END -- COMAPI: Search

[ClientId = WindowsUpdate]

2007-08-14 20:08:10:424 5208 e48 COMAPI -------------

2007-08-14 20:08:12:799 1004 1c4 Report REPORT EVENT:

{A07F8D96-F086-4057-BCBB-E69D2A385208} 2007-08-14

20:08:07:783-0400 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0 WindowsUpdate Success Software

Synchronization Windows Update Client successfully detected 1 updates.

2007-08-14 20:08:35:252 5208 7ac COMAPI -------------

2007-08-14 20:08:35:252 5208 7ac COMAPI -- START -- COMAPI: Install

[ClientId = WindowsUpdate]

2007-08-14 20:08:35:252 5208 7ac COMAPI ---------

2007-08-14 20:08:35:252 5208 7ac COMAPI - Allow source prompts: Yes

Forced: No Force quiet: No

2007-08-14 20:08:35:252 5208 7ac COMAPI - Updates in request: 1

2007-08-14 20:08:35:252 5208 7ac COMAPI - ServiceID =

{9482F4B4-E343-43B6-B170-9A65BC822C77}

2007-08-14 20:08:35:268 5208 7ac COMAPI - Updates to install = 1

2007-08-14 20:08:35:268 5208 7ac COMAPI <<-- SUBMITTED -- COMAPI: Install

[ClientId = WindowsUpdate]

2007-08-14 20:08:35:284 1004 100c Agent *************

2007-08-14 20:08:35:284 1004 100c Agent ** START ** Agent: Installing

updates [CallerId = WindowsUpdate]

2007-08-14 20:08:35:284 1004 100c Agent *********

2007-08-14 20:08:35:284 1004 100c Agent * Updates to install = 1

2007-08-14 20:08:35:284 1004 100c Agent * Title = Windows Malicious

Software Removal Tool - August 2007 (KB890830)

2007-08-14 20:08:35:284 1004 100c Agent * UpdateId =

{82DCC47D-3F6C-4237-9C1E-11C77C9CE904}.100

2007-08-14 20:08:35:284 1004 100c Agent * Bundles 2 updates:

2007-08-14 20:08:35:284 1004 100c Agent *

{288F5593-CEC4-4C60-819E-551B01DC0EAE}.100

2007-08-14 20:08:35:284 1004 100c Agent *

{8F5176CD-112D-44C9-8412-5F41DAC0F402}.100

2007-08-14 20:08:41:237 1004 100c Service WARNING: GetUserTokenFromSessionId

failed with error 800706bb for session 0

2007-08-14 20:08:41:362 1004 100c Agent * WARNING: Exit code = 0x80240020

2007-08-14 20:08:41:362 1004 100c Agent *********

2007-08-14 20:08:41:362 1004 100c Agent ** END ** Agent: Installing

updates [CallerId = WindowsUpdate]

2007-08-14 20:08:41:362 1004 100c Agent *************

2007-08-14 20:08:41:362 1004 100c Agent WARNING: WU client failed installing

updates with error 0x80240020

2007-08-14 20:08:41:362 5208 16ec COMAPI >>-- RESUMED -- COMAPI: Install

[ClientId = WindowsUpdate]

2007-08-14 20:08:41:362 5208 16ec COMAPI - Install call failed

2007-08-14 20:08:41:362 5208 16ec COMAPI - Reboot required = No

2007-08-14 20:08:41:362 5208 16ec COMAPI - WARNING: Exit code =

0x80240FFF Call error code = 0x80240020

2007-08-14 20:08:41:362 5208 16ec COMAPI ---------

2007-08-14 20:08:41:362 5208 16ec COMAPI -- END -- COMAPI: Install

[ClientId = WindowsUpdate]

2007-08-14 20:08:41:362 5208 16ec COMAPI -------------

2007-08-14 20:08:42:128 5208 7ac COMAPI WARNING: Operation failed due to

earlier error, hr=80240020

Guest PA Bear

Guest PA Bear

Posted
Posted

Download/install it manually: http://support.microsoft.com/kb/890830

 

You have six (6) other updates that Automatic Updates /should/ eventually

offer you.

 

IN RE 80240020 errors:

http://groups.google.com/group/microsoft.public.windowsupdate/search?q=80240020&start=0&scoring=d&hl=en

--

~Robear Dyer (PA Bear)

MS MVP-Windows (IE, OE, Security, Shell/User)

AumHa VSOP & Admin DTS-L.org

 

 

Peter wrote:

> I have tried twice to install the Malicious Software Removal Tool for

> August

> 2007 (KB890830) and both times it has failed. I have never had any issues

> with the MSRT installs before. Below is the last lines of the

> WindowsUpdate

> log for reference. Can anyone point me to the problem with the update?

>

<snip>

> 2007-08-14 20:08:35:284 1004 100c Agent ** START ** Agent: Installing

> updates [CallerId = WindowsUpdate]

> 2007-08-14 20:08:35:284 1004 100c Agent *********

> 2007-08-14 20:08:35:284 1004 100c Agent * Updates to install = 1

> 2007-08-14 20:08:35:284 1004 100c Agent * Title = Windows Malicious

> Software Removal Tool - August 2007 (KB890830)

> 2007-08-14 20:08:35:284 1004 100c Agent * UpdateId =

> {82DCC47D-3F6C-4237-9C1E-11C77C9CE904}.100

> 2007-08-14 20:08:35:284 1004 100c Agent * Bundles 2 updates:

> 2007-08-14 20:08:35:284 1004 100c Agent *

> {288F5593-CEC4-4C60-819E-551B01DC0EAE}.100

> 2007-08-14 20:08:35:284 1004 100c Agent *

> {8F5176CD-112D-44C9-8412-5F41DAC0F402}.100

> 2007-08-14 20:08:41:237 1004 100c Service WARNING:

> GetUserTokenFromSessionId

> failed with error 800706bb for session 0

> 2007-08-14 20:08:41:362 1004 100c Agent * WARNING: Exit code =

> 0x80240020

> 2007-08-14 20:08:41:362 1004 100c Agent *********

> 2007-08-14 20:08:41:362 1004 100c Agent ** END ** Agent: Installing

> updates [CallerId = WindowsUpdate]

> 2007-08-14 20:08:41:362 1004 100c Agent *************

> 2007-08-14 20:08:41:362 1004 100c Agent WARNING: WU client failed

> installing

> updates with error 0x80240020

> 2007-08-14 20:08:41:362 5208 16ec COMAPI >>-- RESUMED -- COMAPI: Install

> [ClientId = WindowsUpdate]

> 2007-08-14 20:08:41:362 5208 16ec COMAPI - Install call failed

> 2007-08-14 20:08:41:362 5208 16ec COMAPI - Reboot required = No

> 2007-08-14 20:08:41:362 5208 16ec COMAPI - WARNING: Exit code =

> 0x80240FFF Call error code = 0x80240020

> 2007-08-14 20:08:41:362 5208 16ec COMAPI ---------

> 2007-08-14 20:08:41:362 5208 16ec COMAPI -- END -- COMAPI: Install

> [ClientId = WindowsUpdate]

> 2007-08-14 20:08:41:362 5208 16ec COMAPI -------------

> 2007-08-14 20:08:42:128 5208 7ac COMAPI WARNING: Operation failed due to

> earlier error, hr=80240020

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