Guest Sterling Posted August 12, 2008 Posted August 12, 2008 Hi, I just did an update to my Windows XP SP3 (Media Center Edition) machine. All updates (17) installed w/out a glitch except for one: a Works 8 update -- (KB955428). "The feature are are trying to use is on a network resource that is unavailable" ... "Enter an alternate path to a folder containing the installation package Works8.msi". I have the Works 8 DVD but when I insert it, as I have done before for Works 8 updates, nothing happens. I've already tried 3 times to install the update but it keeps failing. Sterling
Guest MowGreen [MVP] Posted August 12, 2008 Posted August 12, 2008 Browse the DVD [ or is it a CD? ] to see if Works8.msi is on it. If you find it, copy it to the MSOCache folder on the root drive. That's the drive where Windows is installed to, usually, C:\ Then try to install the update again and use Browse to point the installer to Works8.msi in the MSOCache folder. Or, using Internet Explorer, see if the update will install here: http://office.microsoft.com/en-us/downloads/maincatalog.aspx ( If you're in a different location than the US, click the (change) link at the top right of the page and set it to your locality ) http://office.microsoft.com/en-us/downloads/FX010402221033.aspx#9 > Can I use the Office Update site to update the Microsoft Works Suite? > The Office Update site provides updates for Microsoft Word 2000, Word 2002, Word 2003, and Word 2007. > Word 2000 is included in Microsoft Works Suite 2000 and Works Suite 2001. Word 2002 is included in > more recent versions of the Microsoft Works Suite. The site does not provide updates for the other > Works products, only the Word application. When you are prompted to insert an Office product CD during > update installation, insert the Works CD. MowGreen [MVP 2003-2008] =============== *-343-* FDNY Never Forgotten =============== Sterling wrote: > Hi, > > I just did an update to my Windows XP SP3 (Media Center Edition) machine. > All updates (17) installed w/out a glitch except for one: a Works 8 update -- > (KB955428). > > "The feature are are trying to use is on a network resource that is > unavailable" ... "Enter an alternate path to a folder containing the > installation package Works8.msi". > > I have the Works 8 DVD but when I insert it, as I have done before for Works > 8 updates, nothing happens. I've already tried 3 times to install the update > but it keeps failing. > > Sterling
Guest Sterling Posted August 13, 2008 Posted August 13, 2008 Hi MowGreen, Thank you for the reply. I'm afraid I wasn't able to find either the Works8.msi or MSOCache folder. I tried searching both items and Windows didn't find either. I went to the Office Update site you linked me to and it says that there weren't able updates available. But I think I have good news! I was able to find the update on microsoft.com (link below). http://www.microsoft.com/downloads/details.aspx?FamilyID=458985c3-9c6f-4049-81cd-0d0389c81f11&DisplayLang=en I downloaded the file -- KB955428_en-US.cab --, ran it, rebooted and once I was back on the desktop, I got a balloon informing me that there was an update ready. I installed it, went to MS Update and the update that was giving an issue now appears as a successful update. Thank you so much for your assistance. It's good to know there are people like yourself who are willing to help people :-) Sterling PS It's a DVD (I mean it says "DVD" on both the cover and on disc). "MowGreen [MVP]" wrote: > Browse the DVD [ or is it a CD? ] to see if Works8.msi is on it. > If you find it, copy it to the MSOCache folder on the root drive. > That's the drive where Windows is installed to, usually, C:\ > Then try to install the update again and use Browse to point the > installer to Works8.msi in the MSOCache folder. > > Or, using Internet Explorer, see if the update will install here: > http://office.microsoft.com/en-us/downloads/maincatalog.aspx > ( If you're in a different location than the US, click the (change) link > at the top right of the page and set it to your locality ) > > http://office.microsoft.com/en-us/downloads/FX010402221033.aspx#9 > > Can I use the Office Update site to update the Microsoft Works Suite? > > The Office Update site provides updates for Microsoft Word 2000, Word 2002, Word 2003, and Word 2007. > > Word 2000 is included in Microsoft Works Suite 2000 and Works Suite 2001. Word 2002 is included in > > more recent versions of the Microsoft Works Suite. The site does not provide updates for the other > > Works products, only the Word application. When you are prompted to insert an Office product CD during > > update installation, insert the Works CD. > > > MowGreen [MVP 2003-2008] > =============== > *-343-* FDNY > Never Forgotten > =============== > > > > Sterling wrote: > > > Hi, > > > > I just did an update to my Windows XP SP3 (Media Center Edition) machine. > > All updates (17) installed w/out a glitch except for one: a Works 8 update -- > > (KB955428). > > > > "The feature are are trying to use is on a network resource that is > > unavailable" ... "Enter an alternate path to a folder containing the > > installation package Works8.msi". > > > > I have the Works 8 DVD but when I insert it, as I have done before for Works > > 8 updates, nothing happens. I've already tried 3 times to install the update > > but it keeps failing. > > > > Sterling >
Guest MowGreen [MVP] Posted August 13, 2008 Posted August 13, 2008 You're mowst welcome, Sterling. Glad to hear that you located the update in the MS Download Center and that it installed properly. BTW, that's where I grab the updates when they come out on Patch Tuesday, too. It's faster than waiting for them to come down automagically when one is stuck in a queue of who knows how many other systems. <w> MowGreen [MVP 2003-2008] =============== *-343-* FDNY Never Forgotten =============== Sterling wrote: > Hi MowGreen, > > Thank you for the reply. > > I'm afraid I wasn't able to find either the Works8.msi or MSOCache folder. I > tried searching both items and Windows didn't find either. I went to the > Office Update site you linked me to and it says that there weren't able > updates available. > > But I think I have good news! I was able to find the update on microsoft.com > (link below). > > http://www.microsoft.com/downloads/details.aspx?FamilyID=458985c3-9c6f-4049-81cd-0d0389c81f11&DisplayLang=en > > I downloaded the file -- KB955428_en-US.cab --, ran it, rebooted and once I > was back on the desktop, I got a balloon informing me that there was an > update ready. I installed it, went to MS Update and the update that was > giving an issue now appears as a successful update. > > Thank you so much for your assistance. It's good to know there are people > like yourself who are willing to help people :-) > > Sterling > > PS It's a DVD (I mean it says "DVD" on both the cover and on disc). > > "MowGreen [MVP]" wrote: > > >>Browse the DVD [ or is it a CD? ] to see if Works8.msi is on it. >>If you find it, copy it to the MSOCache folder on the root drive. >>That's the drive where Windows is installed to, usually, C:\ >>Then try to install the update again and use Browse to point the >>installer to Works8.msi in the MSOCache folder. >> >>Or, using Internet Explorer, see if the update will install here: >>http://office.microsoft.com/en-us/downloads/maincatalog.aspx >>( If you're in a different location than the US, click the (change) link >>at the top right of the page and set it to your locality ) >> >>http://office.microsoft.com/en-us/downloads/FX010402221033.aspx#9 >> >>>Can I use the Office Update site to update the Microsoft Works Suite? >>>The Office Update site provides updates for Microsoft Word 2000, Word 2002, Word 2003, and Word 2007. >>>Word 2000 is included in Microsoft Works Suite 2000 and Works Suite 2001. Word 2002 is included in >>>more recent versions of the Microsoft Works Suite. The site does not provide updates for the other >>>Works products, only the Word application. When you are prompted to insert an Office product CD during >>>update installation, insert the Works CD. >> >> >>MowGreen [MVP 2003-2008] >>=============== >> *-343-* FDNY >>Never Forgotten >>=============== >> >> >> >>Sterling wrote: >> >> >>>Hi, >>> >>>I just did an update to my Windows XP SP3 (Media Center Edition) machine. >>>All updates (17) installed w/out a glitch except for one: a Works 8 update -- >>> (KB955428). >>> >>>"The feature are are trying to use is on a network resource that is >>>unavailable" ... "Enter an alternate path to a folder containing the >>>installation package Works8.msi". >>> >>>I have the Works 8 DVD but when I insert it, as I have done before for Works >>>8 updates, nothing happens. I've already tried 3 times to install the update >>>but it keeps failing. >>> >>>Sterling >>
Guest Sterling Posted August 13, 2008 Posted August 13, 2008 Yeah. I have Automatic Updates enabled but not once that I can remember has it pushed out any updates except for unexpected updates, such as the one for Windows Live Photo Gallery. Almost all updates that have been installed on my machine have been done so by going to MS Update. I think I'm going to look into downloading the updates via MS Download Center. Sterling "MowGreen [MVP]" wrote: > You're mowst welcome, Sterling. Glad to hear that you located the update > in the MS Download Center and that it installed properly. > BTW, that's where I grab the updates when they come out on Patch > Tuesday, too. It's faster than waiting for them to come down > automagically when one is stuck in a queue of who knows how many other > systems. <w> > > MowGreen [MVP 2003-2008] > =============== > *-343-* FDNY > Never Forgotten > =============== > > > > Sterling wrote: > > > Hi MowGreen, > > > > Thank you for the reply. > > > > I'm afraid I wasn't able to find either the Works8.msi or MSOCache folder. I > > tried searching both items and Windows didn't find either. I went to the > > Office Update site you linked me to and it says that there weren't able > > updates available. > > > > But I think I have good news! I was able to find the update on microsoft.com > > (link below). > > > > http://www.microsoft.com/downloads/details.aspx?FamilyID=458985c3-9c6f-4049-81cd-0d0389c81f11&DisplayLang=en > > > > I downloaded the file -- KB955428_en-US.cab --, ran it, rebooted and once I > > was back on the desktop, I got a balloon informing me that there was an > > update ready. I installed it, went to MS Update and the update that was > > giving an issue now appears as a successful update. > > > > Thank you so much for your assistance. It's good to know there are people > > like yourself who are willing to help people :-) > > > > Sterling > > > > PS It's a DVD (I mean it says "DVD" on both the cover and on disc). > > > > "MowGreen [MVP]" wrote: > > > > > >>Browse the DVD [ or is it a CD? ] to see if Works8.msi is on it. > >>If you find it, copy it to the MSOCache folder on the root drive. > >>That's the drive where Windows is installed to, usually, C:\ > >>Then try to install the update again and use Browse to point the > >>installer to Works8.msi in the MSOCache folder. > >> > >>Or, using Internet Explorer, see if the update will install here: > >>http://office.microsoft.com/en-us/downloads/maincatalog.aspx > >>( If you're in a different location than the US, click the (change) link > >>at the top right of the page and set it to your locality ) > >> > >>http://office.microsoft.com/en-us/downloads/FX010402221033.aspx#9 > >> > >>>Can I use the Office Update site to update the Microsoft Works Suite? > >>>The Office Update site provides updates for Microsoft Word 2000, Word 2002, Word 2003, and Word 2007. > >>>Word 2000 is included in Microsoft Works Suite 2000 and Works Suite 2001. Word 2002 is included in > >>>more recent versions of the Microsoft Works Suite. The site does not provide updates for the other > >>>Works products, only the Word application. When you are prompted to insert an Office product CD during > >>>update installation, insert the Works CD. > >> > >> > >>MowGreen [MVP 2003-2008] > >>=============== > >> *-343-* FDNY > >>Never Forgotten > >>=============== > >> > >> > >> > >>Sterling wrote: > >> > >> > >>>Hi, > >>> > >>>I just did an update to my Windows XP SP3 (Media Center Edition) machine. > >>>All updates (17) installed w/out a glitch except for one: a Works 8 update -- > >>> (KB955428). > >>> > >>>"The feature are are trying to use is on a network resource that is > >>>unavailable" ... "Enter an alternate path to a folder containing the > >>>installation package Works8.msi". > >>> > >>>I have the Works 8 DVD but when I insert it, as I have done before for Works > >>>8 updates, nothing happens. I've already tried 3 times to install the update > >>>but it keeps failing. > >>> > >>>Sterling > >> >
Guest Anton Lebedev Posted August 13, 2008 Posted August 13, 2008 Thank you very much, Sterling. The procdure which you have described (download installer via provided link, then runn it and then run update) helped also in my case. The only difference was that I have used the different language version =) Have a nice day!
Guest jabo Posted August 13, 2008 Posted August 13, 2008 "MowGreen [MVP]" wrote: > You're mowst welcome, Sterling. Glad to hear that you located the update > in the MS Download Center and that it installed properly. > BTW, that's where I grab the updates when they come out on Patch > Tuesday, too. It's faster than waiting for them to come down > automagically when one is stuck in a queue of who knows how many other > systems. <w> > > MowGreen [MVP 2003-2008] > =============== > *-343-* FDNY > Never Forgotten > =============== > > > > Sterling wrote: > > > Hi MowGreen, > > > > Thank you for the reply. > > > > I'm afraid I wasn't able to find either the Works8.msi or MSOCache folder. I > > tried searching both items and Windows didn't find either. I went to the > > Office Update site you linked me to and it says that there weren't able > > updates available. > > > > But I think I have good news! I was able to find the update on microsoft.com > > (link below). > > > > http://www.microsoft.com/downloads/details.aspx?FamilyID=458985c3-9c6f-4049-81cd-0d0389c81f11&DisplayLang=en > > > > I downloaded the file -- KB955428_en-US.cab --, ran it, rebooted and once I > > was back on the desktop, I got a balloon informing me that there was an > > update ready. I installed it, went to MS Update and the update that was > > giving an issue now appears as a successful update. > > > > Thank you so much for your assistance. It's good to know there are people > > like yourself who are willing to help people :-) > > > > Sterling > > > > PS It's a DVD (I mean it says "DVD" on both the cover and on disc). > > > > "MowGreen [MVP]" wrote: > > > > > >>Browse the DVD [ or is it a CD? ] to see if Works8.msi is on it. > >>If you find it, copy it to the MSOCache folder on the root drive. > >>That's the drive where Windows is installed to, usually, C:\ > >>Then try to install the update again and use Browse to point the > >>installer to Works8.msi in the MSOCache folder. > >> > >>Or, using Internet Explorer, see if the update will install here: > >>http://office.microsoft.com/en-us/downloads/maincatalog.aspx > >>( If you're in a different location than the US, click the (change) link > >>at the top right of the page and set it to your locality ) > >> > >>http://office.microsoft.com/en-us/downloads/FX010402221033.aspx#9 > >> > >>>Can I use the Office Update site to update the Microsoft Works Suite? > >>>The Office Update site provides updates for Microsoft Word 2000, Word 2002, Word 2003, and Word 2007. > >>>Word 2000 is included in Microsoft Works Suite 2000 and Works Suite 2001. Word 2002 is included in > >>>more recent versions of the Microsoft Works Suite. The site does not provide updates for the other > >>>Works products, only the Word application. When you are prompted to insert an Office product CD during > >>>update installation, insert the Works CD. > >> > >> > >>MowGreen [MVP 2003-2008] > >>=============== > >> *-343-* FDNY > >>Never Forgotten > >>=============== > >> > >> > >> > >>Sterling wrote: > >> > >> > >>>Hi, > >>> > >>>I just did an update to my Windows XP SP3 (Media Center Edition) machine. > >>>All updates (17) installed w/out a glitch except for one: a Works 8 update -- > >>> (KB955428). > >>> > >>>"The feature are are trying to use is on a network resource that is > >>>unavailable" ... "Enter an alternate path to a folder containing the > >>>installation package Works8.msi". > >>> > >>>I have the Works 8 DVD but when I insert it, as I have done before for Works > >>>8 updates, nothing happens. I've already tried 3 times to install the update > >>>but it keeps failing. > >>> > >>>Sterling > >> >
Guest tete Posted August 13, 2008 Posted August 13, 2008 hi sterling,thank you very much when you shared link...i entered and installed that and i didn't receive "Error Message".....i hope that we can share a lot of link for computer or updates.....thanks again...take care.... tete
Guest Upstate SC_L Posted August 13, 2008 Posted August 13, 2008 Sterling, thank you so much for posting your solution!! Worked for me also:-) Been going round and round with this update all morning. JB "Sterling" <Sterling@discussions.microsoft.com> wrote in message news:ECA73E71-C941-47AA-A7C5-AD9652E6FD2B@microsoft.com... Hi MowGreen, Thank you for the reply. I'm afraid I wasn't able to find either the Works8.msi or MSOCache folder. I tried searching both items and Windows didn't find either. I went to the Office Update site you linked me to and it says that there weren't able updates available. But I think I have good news! I was able to find the update on microsoft.com (link below). http://www.microsoft.com/downloads/details.aspx?FamilyID=458985c3-9c6f-4049-81cd-0d0389c81f11&DisplayLang=en I downloaded the file -- KB955428_en-US.cab --, ran it, rebooted and once I was back on the desktop, I got a balloon informing me that there was an update ready. I installed it, went to MS Update and the update that was giving an issue now appears as a successful update. Thank you so much for your assistance. It's good to know there are people like yourself who are willing to help people :-) Sterling PS It's a DVD (I mean it says "DVD" on both the cover and on disc).
Guest jabo Posted August 13, 2008 Posted August 13, 2008 Thanks for the info. I had found the page with all the downloads on it but had no idea what it was. I downloaded the kb955428_en-us.cab as you suggested and the update installed and showed as being installed. I think Microsoft can be a little clearer as what to do with an update such as this. Expecially to the clueless like I am. thanks, again "Sterling" wrote: > Yeah. I have Automatic Updates enabled but not once that I can remember has > it pushed out any updates except for unexpected updates, such as the one for > Windows Live Photo Gallery. Almost all updates that have been installed on my > machine have been done so by going to MS Update. > > I think I'm going to look into downloading the updates via MS Download Center. > > Sterling > > "MowGreen [MVP]" wrote: > > > You're mowst welcome, Sterling. Glad to hear that you located the update > > in the MS Download Center and that it installed properly. > > BTW, that's where I grab the updates when they come out on Patch > > Tuesday, too. It's faster than waiting for them to come down > > automagically when one is stuck in a queue of who knows how many other > > systems. <w> > > > > MowGreen [MVP 2003-2008] > > =============== > > *-343-* FDNY > > Never Forgotten > > =============== > > > > > > > > Sterling wrote: > > > > > Hi MowGreen, > > > > > > Thank you for the reply. > > > > > > I'm afraid I wasn't able to find either the Works8.msi or MSOCache folder. I > > > tried searching both items and Windows didn't find either. I went to the > > > Office Update site you linked me to and it says that there weren't able > > > updates available. > > > > > > But I think I have good news! I was able to find the update on microsoft.com > > > (link below). > > > > > > http://www.microsoft.com/downloads/details.aspx?FamilyID=458985c3-9c6f-4049-81cd-0d0389c81f11&DisplayLang=en > > > > > > I downloaded the file -- KB955428_en-US.cab --, ran it, rebooted and once I > > > was back on the desktop, I got a balloon informing me that there was an > > > update ready. I installed it, went to MS Update and the update that was > > > giving an issue now appears as a successful update. > > > > > > Thank you so much for your assistance. It's good to know there are people > > > like yourself who are willing to help people :-) > > > > > > Sterling > > > > > > PS It's a DVD (I mean it says "DVD" on both the cover and on disc). > > > > > > "MowGreen [MVP]" wrote: > > > > > > > > >>Browse the DVD [ or is it a CD? ] to see if Works8.msi is on it. > > >>If you find it, copy it to the MSOCache folder on the root drive. > > >>That's the drive where Windows is installed to, usually, C:\ > > >>Then try to install the update again and use Browse to point the > > >>installer to Works8.msi in the MSOCache folder. > > >> > > >>Or, using Internet Explorer, see if the update will install here: > > >>http://office.microsoft.com/en-us/downloads/maincatalog.aspx > > >>( If you're in a different location than the US, click the (change) link > > >>at the top right of the page and set it to your locality ) > > >> > > >>http://office.microsoft.com/en-us/downloads/FX010402221033.aspx#9 > > >> > > >>>Can I use the Office Update site to update the Microsoft Works Suite? > > >>>The Office Update site provides updates for Microsoft Word 2000, Word 2002, Word 2003, and Word 2007. > > >>>Word 2000 is included in Microsoft Works Suite 2000 and Works Suite 2001. Word 2002 is included in > > >>>more recent versions of the Microsoft Works Suite. The site does not provide updates for the other > > >>>Works products, only the Word application. When you are prompted to insert an Office product CD during > > >>>update installation, insert the Works CD. > > >> > > >> > > >>MowGreen [MVP 2003-2008] > > >>=============== > > >> *-343-* FDNY > > >>Never Forgotten > > >>=============== > > >> > > >> > > >> > > >>Sterling wrote: > > >> > > >> > > >>>Hi, > > >>> > > >>>I just did an update to my Windows XP SP3 (Media Center Edition) machine. > > >>>All updates (17) installed w/out a glitch except for one: a Works 8 update -- > > >>> (KB955428). > > >>> > > >>>"The feature are are trying to use is on a network resource that is > > >>>unavailable" ... "Enter an alternate path to a folder containing the > > >>>installation package Works8.msi". > > >>> > > >>>I have the Works 8 DVD but when I insert it, as I have done before for Works > > >>>8 updates, nothing happens. I've already tried 3 times to install the update > > >>>but it keeps failing. > > >>> > > >>>Sterling > > >> > >
Guest Sterling Posted August 14, 2008 Posted August 14, 2008 Hi Anton, jabo, tete and JB, Glad my suggestion was able to fix the issue you were having with the Works 8 update. You're welcome, Sterling
Guest C Posted August 14, 2008 Posted August 14, 2008 This worked for me as well...really thanks for sharing...I'm using vista and was really having a hard time trying to fix this. Thanks again! "MowGreen [MVP]" wrote: > You're mowst welcome, Sterling. Glad to hear that you located the update > in the MS Download Center and that it installed properly. > BTW, that's where I grab the updates when they come out on Patch > Tuesday, too. It's faster than waiting for them to come down > automagically when one is stuck in a queue of who knows how many other > systems. <w> > > MowGreen [MVP 2003-2008] > =============== > *-343-* FDNY > Never Forgotten > =============== > > > > Sterling wrote: > > > Hi MowGreen, > > > > Thank you for the reply. > > > > I'm afraid I wasn't able to find either the Works8.msi or MSOCache folder. I > > tried searching both items and Windows didn't find either. I went to the > > Office Update site you linked me to and it says that there weren't able > > updates available. > > > > But I think I have good news! I was able to find the update on microsoft.com > > (link below). > > > > http://www.microsoft.com/downloads/details.aspx?FamilyID=458985c3-9c6f-4049-81cd-0d0389c81f11&DisplayLang=en > > > > I downloaded the file -- KB955428_en-US.cab --, ran it, rebooted and once I > > was back on the desktop, I got a balloon informing me that there was an > > update ready. I installed it, went to MS Update and the update that was > > giving an issue now appears as a successful update. > > > > Thank you so much for your assistance. It's good to know there are people > > like yourself who are willing to help people :-) > > > > Sterling > > > > PS It's a DVD (I mean it says "DVD" on both the cover and on disc). > > > > "MowGreen [MVP]" wrote: > > > > > >>Browse the DVD [ or is it a CD? ] to see if Works8.msi is on it. > >>If you find it, copy it to the MSOCache folder on the root drive. > >>That's the drive where Windows is installed to, usually, C:\ > >>Then try to install the update again and use Browse to point the > >>installer to Works8.msi in the MSOCache folder. > >> > >>Or, using Internet Explorer, see if the update will install here: > >>http://office.microsoft.com/en-us/downloads/maincatalog.aspx > >>( If you're in a different location than the US, click the (change) link > >>at the top right of the page and set it to your locality ) > >> > >>http://office.microsoft.com/en-us/downloads/FX010402221033.aspx#9 > >> > >>>Can I use the Office Update site to update the Microsoft Works Suite? > >>>The Office Update site provides updates for Microsoft Word 2000, Word 2002, Word 2003, and Word 2007. > >>>Word 2000 is included in Microsoft Works Suite 2000 and Works Suite 2001. Word 2002 is included in > >>>more recent versions of the Microsoft Works Suite. The site does not provide updates for the other > >>>Works products, only the Word application. When you are prompted to insert an Office product CD during > >>>update installation, insert the Works CD. > >> > >> > >>MowGreen [MVP 2003-2008] > >>=============== > >> *-343-* FDNY > >>Never Forgotten > >>=============== > >> > >> > >> > >>Sterling wrote: > >> > >> > >>>Hi, > >>> > >>>I just did an update to my Windows XP SP3 (Media Center Edition) machine. > >>>All updates (17) installed w/out a glitch except for one: a Works 8 update -- > >>> (KB955428). > >>> > >>>"The feature are are trying to use is on a network resource that is > >>>unavailable" ... "Enter an alternate path to a folder containing the > >>>installation package Works8.msi". > >>> > >>>I have the Works 8 DVD but when I insert it, as I have done before for Works > >>>8 updates, nothing happens. I've already tried 3 times to install the update > >>>but it keeps failing. > >>> > >>>Sterling > >> >
Guest Steve Edwards Posted August 14, 2008 Posted August 14, 2008 Thank you! Thank You! Thank You! Don't mean to sound so excited but this is the "1st" time I've actually found assistance here that didn't take a course in rocket science to fix. Great Assist! Again... Thank You... Cheers "Sterling" wrote: > Hi MowGreen, > > Thank you for the reply. > > I'm afraid I wasn't able to find either the Works8.msi or MSOCache folder. I > tried searching both items and Windows didn't find either. I went to the > Office Update site you linked me to and it says that there weren't able > updates available. > > But I think I have good news! I was able to find the update on microsoft.com > (link below). > > http://www.microsoft.com/downloads/details.aspx?FamilyID=458985c3-9c6f-4049-81cd-0d0389c81f11&DisplayLang=en > > I downloaded the file -- KB955428_en-US.cab --, ran it, rebooted and once I > was back on the desktop, I got a balloon informing me that there was an > update ready. I installed it, went to MS Update and the update that was > giving an issue now appears as a successful update. > > Thank you so much for your assistance. It's good to know there are people > like yourself who are willing to help people :-) > > Sterling > > PS It's a DVD (I mean it says "DVD" on both the cover and on disc). > > "MowGreen [MVP]" wrote: > > > Browse the DVD [ or is it a CD? ] to see if Works8.msi is on it. > > If you find it, copy it to the MSOCache folder on the root drive. > > That's the drive where Windows is installed to, usually, C:\ > > Then try to install the update again and use Browse to point the > > installer to Works8.msi in the MSOCache folder. > > > > Or, using Internet Explorer, see if the update will install here: > > http://office.microsoft.com/en-us/downloads/maincatalog.aspx > > ( If you're in a different location than the US, click the (change) link > > at the top right of the page and set it to your locality ) > > > > http://office.microsoft.com/en-us/downloads/FX010402221033.aspx#9 > > > Can I use the Office Update site to update the Microsoft Works Suite? > > > The Office Update site provides updates for Microsoft Word 2000, Word 2002, Word 2003, and Word 2007. > > > Word 2000 is included in Microsoft Works Suite 2000 and Works Suite 2001. Word 2002 is included in > > > more recent versions of the Microsoft Works Suite. The site does not provide updates for the other > > > Works products, only the Word application. When you are prompted to insert an Office product CD during > > > update installation, insert the Works CD. > > > > > > MowGreen [MVP 2003-2008] > > =============== > > *-343-* FDNY > > Never Forgotten > > =============== > > > > > > > > Sterling wrote: > > > > > Hi, > > > > > > I just did an update to my Windows XP SP3 (Media Center Edition) machine. > > > All updates (17) installed w/out a glitch except for one: a Works 8 update -- > > > (KB955428). > > > > > > "The feature are are trying to use is on a network resource that is > > > unavailable" ... "Enter an alternate path to a folder containing the > > > installation package Works8.msi". > > > > > > I have the Works 8 DVD but when I insert it, as I have done before for Works > > > 8 updates, nothing happens. I've already tried 3 times to install the update > > > but it keeps failing. > > > > > > Sterling > >
Guest Ellsam Posted August 14, 2008 Posted August 14, 2008 I'm sorry to seem stupid, but I've downloaded the file to my documents folder but can't work out how to get the update to run, can you help? "Sterling" wrote: > Hi MowGreen, > > Thank you for the reply. > > I'm afraid I wasn't able to find either the Works8.msi or MSOCache folder. I > tried searching both items and Windows didn't find either. I went to the > Office Update site you linked me to and it says that there weren't able > updates available. > > But I think I have good news! I was able to find the update on microsoft.com > (link below). > > http://www.microsoft.com/downloads/details.aspx?FamilyID=458985c3-9c6f-4049-81cd-0d0389c81f11&DisplayLang=en > > I downloaded the file -- KB955428_en-US.cab --, ran it, rebooted and once I > was back on the desktop, I got a balloon informing me that there was an > update ready. I installed it, went to MS Update and the update that was > giving an issue now appears as a successful update. > > Thank you so much for your assistance. It's good to know there are people > like yourself who are willing to help people :-) > > Sterling > > PS It's a DVD (I mean it says "DVD" on both the cover and on disc). > > "MowGreen [MVP]" wrote: > > > Browse the DVD [ or is it a CD? ] to see if Works8.msi is on it. > > If you find it, copy it to the MSOCache folder on the root drive. > > That's the drive where Windows is installed to, usually, C:\ > > Then try to install the update again and use Browse to point the > > installer to Works8.msi in the MSOCache folder. > > > > Or, using Internet Explorer, see if the update will install here: > > http://office.microsoft.com/en-us/downloads/maincatalog.aspx > > ( If you're in a different location than the US, click the (change) link > > at the top right of the page and set it to your locality ) > > > > http://office.microsoft.com/en-us/downloads/FX010402221033.aspx#9 > > > Can I use the Office Update site to update the Microsoft Works Suite? > > > The Office Update site provides updates for Microsoft Word 2000, Word 2002, Word 2003, and Word 2007. > > > Word 2000 is included in Microsoft Works Suite 2000 and Works Suite 2001. Word 2002 is included in > > > more recent versions of the Microsoft Works Suite. The site does not provide updates for the other > > > Works products, only the Word application. When you are prompted to insert an Office product CD during > > > update installation, insert the Works CD. > > > > > > MowGreen [MVP 2003-2008] > > =============== > > *-343-* FDNY > > Never Forgotten > > =============== > > > > > > > > Sterling wrote: > > > > > Hi, > > > > > > I just did an update to my Windows XP SP3 (Media Center Edition) machine. > > > All updates (17) installed w/out a glitch except for one: a Works 8 update -- > > > (KB955428). > > > > > > "The feature are are trying to use is on a network resource that is > > > unavailable" ... "Enter an alternate path to a folder containing the > > > installation package Works8.msi". > > > > > > I have the Works 8 DVD but when I insert it, as I have done before for Works > > > 8 updates, nothing happens. I've already tried 3 times to install the update > > > but it keeps failing. > > > > > > Sterling > >
Guest Peter Posted August 14, 2008 Posted August 14, 2008 You have to unzip it first as it's a cab file. Then just double-click or right-click and select "Apply". -- Peter Toronto, Canada "Ellsam" <Ellsam@discussions.microsoft.com> wrote in message news:BCB0DC19-6506-4B97-8CFB-3639DC49B3D9@microsoft.com... > I'm sorry to seem stupid, but I've downloaded the file to my documents > folder > but can't work out how to get the update to run, can you help? > > "Sterling" wrote: > >> Hi MowGreen, >> >> Thank you for the reply. >> >> I'm afraid I wasn't able to find either the Works8.msi or MSOCache >> folder. I >> tried searching both items and Windows didn't find either. I went to the >> Office Update site you linked me to and it says that there weren't able >> updates available. >> >> But I think I have good news! I was able to find the update on >> microsoft.com >> (link below). >> >> http://www.microsoft.com/downloads/details.aspx?FamilyID=458985c3-9c6f-4049-81cd-0d0389c81f11&DisplayLang=en >> >> I downloaded the file -- KB955428_en-US.cab --, ran it, rebooted and once >> I >> was back on the desktop, I got a balloon informing me that there was an >> update ready. I installed it, went to MS Update and the update that was >> giving an issue now appears as a successful update. >> >> Thank you so much for your assistance. It's good to know there are people >> like yourself who are willing to help people :-) >> >> Sterling >> >> PS It's a DVD (I mean it says "DVD" on both the cover and on disc). >> >> "MowGreen [MVP]" wrote: >> >> > Browse the DVD [ or is it a CD? ] to see if Works8.msi is on it. >> > If you find it, copy it to the MSOCache folder on the root drive. >> > That's the drive where Windows is installed to, usually, C:\ >> > Then try to install the update again and use Browse to point the >> > installer to Works8.msi in the MSOCache folder. >> > >> > Or, using Internet Explorer, see if the update will install here: >> > http://office.microsoft.com/en-us/downloads/maincatalog.aspx >> > ( If you're in a different location than the US, click the (change) >> > link >> > at the top right of the page and set it to your locality ) >> > >> > http://office.microsoft.com/en-us/downloads/FX010402221033.aspx#9 >> > > Can I use the Office Update site to update the Microsoft Works Suite? >> > > The Office Update site provides updates for Microsoft Word 2000, Word >> > > 2002, Word 2003, and Word 2007. >> > > Word 2000 is included in Microsoft Works Suite 2000 and Works Suite >> > > 2001. Word 2002 is included in >> > > more recent versions of the Microsoft Works Suite. The site does not >> > > provide updates for the other >> > > Works products, only the Word application. When you are prompted to >> > > insert an Office product CD during >> > > update installation, insert the Works CD. >> > >> > >> > MowGreen [MVP 2003-2008] >> > =============== >> > *-343-* FDNY >> > Never Forgotten >> > =============== >> > >> > >> > >> > Sterling wrote: >> > >> > > Hi, >> > > >> > > I just did an update to my Windows XP SP3 (Media Center Edition) >> > > machine. >> > > All updates (17) installed w/out a glitch except for one: a Works 8 >> > > update -- >> > > (KB955428). >> > > >> > > "The feature are are trying to use is on a network resource that is >> > > unavailable" ... "Enter an alternate path to a folder containing the >> > > installation package Works8.msi". >> > > >> > > I have the Works 8 DVD but when I insert it, as I have done before >> > > for Works >> > > 8 updates, nothing happens. I've already tried 3 times to install the >> > > update >> > > but it keeps failing. >> > > >> > > Sterling >> >
Guest MowGreen [MVP] Posted August 14, 2008 Posted August 14, 2008 http://www.microsoft.com/downloads/details.aspx?FamilyID=458985c3-9c6f-4049-81cd-0d0389c81f11&DisplayLang=en " Instructions 1. Download the file by clicking the Download button (above) and saving the file to your hard disk. 2. Double-click the .msp file on your hard disk to start the Setup program. 3. Follow the instructions on the screen to complete the installation. " MowGreen [MVP 2003-2008] =============== *-343-* FDNY Never Forgotten =============== Ellsam wrote: > I'm sorry to seem stupid, but I've downloaded the file to my documents folder > but can't work out how to get the update to run, can you help? > > "Sterling" wrote: > > >>Hi MowGreen, >> >>Thank you for the reply. >> >>I'm afraid I wasn't able to find either the Works8.msi or MSOCache folder. I >>tried searching both items and Windows didn't find either. I went to the >>Office Update site you linked me to and it says that there weren't able >>updates available. >> >>But I think I have good news! I was able to find the update on microsoft.com >>(link below). >> >>http://www.microsoft.com/downloads/details.aspx?FamilyID=458985c3-9c6f-4049-81cd-0d0389c81f11&DisplayLang=en >> >>I downloaded the file -- KB955428_en-US.cab --, ran it, rebooted and once I >>was back on the desktop, I got a balloon informing me that there was an >>update ready. I installed it, went to MS Update and the update that was >>giving an issue now appears as a successful update. >> >>Thank you so much for your assistance. It's good to know there are people >>like yourself who are willing to help people :-) >> >>Sterling >> >>PS It's a DVD (I mean it says "DVD" on both the cover and on disc). >> >>"MowGreen [MVP]" wrote: >> >> >>>Browse the DVD [ or is it a CD? ] to see if Works8.msi is on it. >>>If you find it, copy it to the MSOCache folder on the root drive. >>>That's the drive where Windows is installed to, usually, C:\ >>>Then try to install the update again and use Browse to point the >>>installer to Works8.msi in the MSOCache folder. >>> >>>Or, using Internet Explorer, see if the update will install here: >>>http://office.microsoft.com/en-us/downloads/maincatalog.aspx >>>( If you're in a different location than the US, click the (change) link >>>at the top right of the page and set it to your locality ) >>> >>>http://office.microsoft.com/en-us/downloads/FX010402221033.aspx#9 >>> >>>>Can I use the Office Update site to update the Microsoft Works Suite? >>>>The Office Update site provides updates for Microsoft Word 2000, Word 2002, Word 2003, and Word 2007. >>>>Word 2000 is included in Microsoft Works Suite 2000 and Works Suite 2001. Word 2002 is included in >>>>more recent versions of the Microsoft Works Suite. The site does not provide updates for the other >>>>Works products, only the Word application. When you are prompted to insert an Office product CD during >>>>update installation, insert the Works CD. >>> >>> >>>MowGreen [MVP 2003-2008] >>>=============== >>> *-343-* FDNY >>>Never Forgotten >>>=============== >>> >>> >>> >>>Sterling wrote: >>> >>> >>>>Hi, >>>> >>>>I just did an update to my Windows XP SP3 (Media Center Edition) machine. >>>>All updates (17) installed w/out a glitch except for one: a Works 8 update -- >>>> (KB955428). >>>> >>>>"The feature are are trying to use is on a network resource that is >>>>unavailable" ... "Enter an alternate path to a folder containing the >>>>installation package Works8.msi". >>>> >>>>I have the Works 8 DVD but when I insert it, as I have done before for Works >>>>8 updates, nothing happens. I've already tried 3 times to install the update >>>>but it keeps failing. >>>> >>>>Sterling >>>
Guest Sterling Posted August 14, 2008 Posted August 14, 2008 Hi Ellsam, Check the instructions by Peter and MowGreen (in this thread) :-) One thing that I can suggest to you is to download the update to your desktop. After you install the update, you won't need the file, so you can drag and drop it to the Recycle Bin. Good luck, Sterling PS Steve: You're welsome. "Ellsam" wrote: > I'm sorry to seem stupid, but I've downloaded the file to my documents folder > but can't work out how to get the update to run, can you help? > > "Sterling" wrote: > > > Hi MowGreen, > > > > Thank you for the reply. > > > > I'm afraid I wasn't able to find either the Works8.msi or MSOCache folder. I > > tried searching both items and Windows didn't find either. I went to the > > Office Update site you linked me to and it says that there weren't able > > updates available. > > > > But I think I have good news! I was able to find the update on microsoft.com > > (link below). > > > > http://www.microsoft.com/downloads/details.aspx?FamilyID=458985c3-9c6f-4049-81cd-0d0389c81f11&DisplayLang=en > > > > I downloaded the file -- KB955428_en-US.cab --, ran it, rebooted and once I > > was back on the desktop, I got a balloon informing me that there was an > > update ready. I installed it, went to MS Update and the update that was > > giving an issue now appears as a successful update. > > > > Thank you so much for your assistance. It's good to know there are people > > like yourself who are willing to help people :-) > > > > Sterling > > > > PS It's a DVD (I mean it says "DVD" on both the cover and on disc). > > > > "MowGreen [MVP]" wrote: > > > > > Browse the DVD [ or is it a CD? ] to see if Works8.msi is on it. > > > If you find it, copy it to the MSOCache folder on the root drive. > > > That's the drive where Windows is installed to, usually, C:\ > > > Then try to install the update again and use Browse to point the > > > installer to Works8.msi in the MSOCache folder. > > > > > > Or, using Internet Explorer, see if the update will install here: > > > http://office.microsoft.com/en-us/downloads/maincatalog.aspx > > > ( If you're in a different location than the US, click the (change) link > > > at the top right of the page and set it to your locality ) > > > > > > http://office.microsoft.com/en-us/downloads/FX010402221033.aspx#9 > > > > Can I use the Office Update site to update the Microsoft Works Suite? > > > > The Office Update site provides updates for Microsoft Word 2000, Word 2002, Word 2003, and Word 2007. > > > > Word 2000 is included in Microsoft Works Suite 2000 and Works Suite 2001. Word 2002 is included in > > > > more recent versions of the Microsoft Works Suite. The site does not provide updates for the other > > > > Works products, only the Word application. When you are prompted to insert an Office product CD during > > > > update installation, insert the Works CD. > > > > > > > > > MowGreen [MVP 2003-2008] > > > =============== > > > *-343-* FDNY > > > Never Forgotten > > > =============== > > > > > > > > > > > > Sterling wrote: > > > > > > > Hi, > > > > > > > > I just did an update to my Windows XP SP3 (Media Center Edition) machine. > > > > All updates (17) installed w/out a glitch except for one: a Works 8 update -- > > > > (KB955428). > > > > > > > > "The feature are are trying to use is on a network resource that is > > > > unavailable" ... "Enter an alternate path to a folder containing the > > > > installation package Works8.msi". > > > > > > > > I have the Works 8 DVD but when I insert it, as I have done before for Works > > > > 8 updates, nothing happens. I've already tried 3 times to install the update > > > > but it keeps failing. > > > > > > > > Sterling > > >
Guest Ellsam Posted August 14, 2008 Posted August 14, 2008 Thank you Sterling, Peter and MowGreen for all your help it would seem to have worked from your advice. When I check for updates now it confirms I'm up-to-date except for one optional update for silverlight, or something like that, but as I don't know what this is I'll leave it alone. "Sterling" wrote: > Hi Ellsam, > > Check the instructions by Peter and MowGreen (in this thread) :-) One thing > that I can suggest to you is to download the update to your desktop. After > you install the update, you won't need the file, so you can drag and drop it > to the Recycle Bin. > > Good luck, > > Sterling > > PS Steve: You're welsome. > > "Ellsam" wrote: > > > I'm sorry to seem stupid, but I've downloaded the file to my documents folder > > but can't work out how to get the update to run, can you help? > > > > "Sterling" wrote: > > > > > Hi MowGreen, > > > > > > Thank you for the reply. > > > > > > I'm afraid I wasn't able to find either the Works8.msi or MSOCache folder. I > > > tried searching both items and Windows didn't find either. I went to the > > > Office Update site you linked me to and it says that there weren't able > > > updates available. > > > > > > But I think I have good news! I was able to find the update on microsoft.com > > > (link below). > > > > > > http://www.microsoft.com/downloads/details.aspx?FamilyID=458985c3-9c6f-4049-81cd-0d0389c81f11&DisplayLang=en > > > > > > I downloaded the file -- KB955428_en-US.cab --, ran it, rebooted and once I > > > was back on the desktop, I got a balloon informing me that there was an > > > update ready. I installed it, went to MS Update and the update that was > > > giving an issue now appears as a successful update. > > > > > > Thank you so much for your assistance. It's good to know there are people > > > like yourself who are willing to help people :-) > > > > > > Sterling > > > > > > PS It's a DVD (I mean it says "DVD" on both the cover and on disc). > > > > > > "MowGreen [MVP]" wrote: > > > > > > > Browse the DVD [ or is it a CD? ] to see if Works8.msi is on it. > > > > If you find it, copy it to the MSOCache folder on the root drive. > > > > That's the drive where Windows is installed to, usually, C:\ > > > > Then try to install the update again and use Browse to point the > > > > installer to Works8.msi in the MSOCache folder. > > > > > > > > Or, using Internet Explorer, see if the update will install here: > > > > http://office.microsoft.com/en-us/downloads/maincatalog.aspx > > > > ( If you're in a different location than the US, click the (change) link > > > > at the top right of the page and set it to your locality ) > > > > > > > > http://office.microsoft.com/en-us/downloads/FX010402221033.aspx#9 > > > > > Can I use the Office Update site to update the Microsoft Works Suite? > > > > > The Office Update site provides updates for Microsoft Word 2000, Word 2002, Word 2003, and Word 2007. > > > > > Word 2000 is included in Microsoft Works Suite 2000 and Works Suite 2001. Word 2002 is included in > > > > > more recent versions of the Microsoft Works Suite. The site does not provide updates for the other > > > > > Works products, only the Word application. When you are prompted to insert an Office product CD during > > > > > update installation, insert the Works CD. > > > > > > > > > > > > MowGreen [MVP 2003-2008] > > > > =============== > > > > *-343-* FDNY > > > > Never Forgotten > > > > =============== > > > > > > > > > > > > > > > > Sterling wrote: > > > > > > > > > Hi, > > > > > > > > > > I just did an update to my Windows XP SP3 (Media Center Edition) machine. > > > > > All updates (17) installed w/out a glitch except for one: a Works 8 update -- > > > > > (KB955428). > > > > > > > > > > "The feature are are trying to use is on a network resource that is > > > > > unavailable" ... "Enter an alternate path to a folder containing the > > > > > installation package Works8.msi". > > > > > > > > > > I have the Works 8 DVD but when I insert it, as I have done before for Works > > > > > 8 updates, nothing happens. I've already tried 3 times to install the update > > > > > but it keeps failing. > > > > > > > > > > Sterling > > > >
Guest Peter Posted August 14, 2008 Posted August 14, 2008 Glad you are all set. Silverlight is Microsoft's new application that is similar to Flash: http://www.microsoft.com/SILVERLIGHT/ -- Peter Toronto, Canada "Ellsam" <Ellsam@discussions.microsoft.com> wrote in message news:4FA02008-B75B-45CA-8EAB-B8B50104196B@microsoft.com... > Thank you Sterling, Peter and MowGreen for all your help it would seem to > have worked from your advice. When I check for updates now it confirms I'm > up-to-date except for one optional update for silverlight, or something > like > that, but as I don't know what this is I'll leave it alone. > > "Sterling" wrote: > >> Hi Ellsam, >> >> Check the instructions by Peter and MowGreen (in this thread) :-) One >> thing >> that I can suggest to you is to download the update to your desktop. >> After >> you install the update, you won't need the file, so you can drag and drop >> it >> to the Recycle Bin. >> >> Good luck, >> >> Sterling >> >> PS Steve: You're welsome. >> >> "Ellsam" wrote: >> >> > I'm sorry to seem stupid, but I've downloaded the file to my documents >> > folder >> > but can't work out how to get the update to run, can you help? >> > >> > "Sterling" wrote: >> > >> > > Hi MowGreen, >> > > >> > > Thank you for the reply. >> > > >> > > I'm afraid I wasn't able to find either the Works8.msi or MSOCache >> > > folder. I >> > > tried searching both items and Windows didn't find either. I went to >> > > the >> > > Office Update site you linked me to and it says that there weren't >> > > able >> > > updates available. >> > > >> > > But I think I have good news! I was able to find the update on >> > > microsoft.com >> > > (link below). >> > > >> > > http://www.microsoft.com/downloads/details.aspx?FamilyID=458985c3-9c6f-4049-81cd-0d0389c81f11&DisplayLang=en >> > > >> > > I downloaded the file -- KB955428_en-US.cab --, ran it, rebooted and >> > > once I >> > > was back on the desktop, I got a balloon informing me that there was >> > > an >> > > update ready. I installed it, went to MS Update and the update that >> > > was >> > > giving an issue now appears as a successful update. >> > > >> > > Thank you so much for your assistance. It's good to know there are >> > > people >> > > like yourself who are willing to help people :-) >> > > >> > > Sterling >> > > >> > > PS It's a DVD (I mean it says "DVD" on both the cover and on disc). >> > > >> > > "MowGreen [MVP]" wrote: >> > > >> > > > Browse the DVD [ or is it a CD? ] to see if Works8.msi is on it. >> > > > If you find it, copy it to the MSOCache folder on the root drive. >> > > > That's the drive where Windows is installed to, usually, C:\ >> > > > Then try to install the update again and use Browse to point the >> > > > installer to Works8.msi in the MSOCache folder. >> > > > >> > > > Or, using Internet Explorer, see if the update will install here: >> > > > http://office.microsoft.com/en-us/downloads/maincatalog.aspx >> > > > ( If you're in a different location than the US, click the (change) >> > > > link >> > > > at the top right of the page and set it to your locality ) >> > > > >> > > > http://office.microsoft.com/en-us/downloads/FX010402221033.aspx#9 >> > > > > Can I use the Office Update site to update the Microsoft Works >> > > > > Suite? >> > > > > The Office Update site provides updates for Microsoft Word 2000, >> > > > > Word 2002, Word 2003, and Word 2007. >> > > > > Word 2000 is included in Microsoft Works Suite 2000 and Works >> > > > > Suite 2001. Word 2002 is included in >> > > > > more recent versions of the Microsoft Works Suite. The site does >> > > > > not provide updates for the other >> > > > > Works products, only the Word application. When you are prompted >> > > > > to insert an Office product CD during >> > > > > update installation, insert the Works CD. >> > > > >> > > > >> > > > MowGreen [MVP 2003-2008] >> > > > =============== >> > > > *-343-* FDNY >> > > > Never Forgotten >> > > > =============== >> > > > >> > > > >> > > > >> > > > Sterling wrote: >> > > > >> > > > > Hi, >> > > > > >> > > > > I just did an update to my Windows XP SP3 (Media Center Edition) >> > > > > machine. >> > > > > All updates (17) installed w/out a glitch except for one: a Works >> > > > > 8 update -- >> > > > > (KB955428). >> > > > > >> > > > > "The feature are are trying to use is on a network resource that >> > > > > is >> > > > > unavailable" ... "Enter an alternate path to a folder containing >> > > > > the >> > > > > installation package Works8.msi". >> > > > > >> > > > > I have the Works 8 DVD but when I insert it, as I have done >> > > > > before for Works >> > > > > 8 updates, nothing happens. I've already tried 3 times to install >> > > > > the update >> > > > > but it keeps failing. >> > > > > >> > > > > Sterling >> > > >
Guest Graceful/Graceless Posted August 14, 2008 Posted August 14, 2008 Upstate, I went to that link that you and Sterling used successfully. When I downloaded that file and right-clicked it, the file never "ran". I.e., when I click on OPen, it offers me only "Extract" How do you "run it" before returning to Windows Update? Whenever I return to Update, it reports that the KB955428 hs been downloaded and prompts me to install. When I do, it still aborts withthat bit about "insert CD"...etc. ? What am I doing wrong when I go to your offered link, downloAD the KB file to my desktop, but am unable to "run it" as I do every other download to my desktop. Tks in advance. "Upstate SC_L" wrote: > Sterling, thank you so much for posting your solution!! Worked for me > also:-) Been going round and round with this update all morning. > > JB > http://www.microsoft.com/wn3/aspx/postui.aspx?mid=72618446-8827-4656-b767-f3d11da889b5&cat=&lang=en&cr=US&guid=&sloc=en-us&dg=microsoft.public.windowsupdate&base=http://www.microsoft.com/communities/newsgroups/en-us/default.aspx&bclr=ececec&fclr=000000&sxml=http://www.microsoft.com/communities/newsgroups/en-us/site.xml&stgxml=http://www.microsoft.com/communities/newsgroups/en-us/settings.xml&sdgloc=en-US&tt=1 > > "Sterling" <Sterling@discussions.microsoft.com> wrote in message > news:ECA73E71-C941-47AA-A7C5-AD9652E6FD2B@microsoft.com... > Hi MowGreen, > > Thank you for the reply. > > I'm afraid I wasn't able to find either the Works8.msi or MSOCache folder. I > tried searching both items and Windows didn't find either. I went to the > Office Update site you linked me to and it says that there weren't able > updates available. > > But I think I have good news! I was able to find the update on microsoft.com > (link below). > > http://www.microsoft.com/downloads/details.aspx?FamilyID=458985c3-9c6f-4049-81cd-0d0389c81f11&DisplayLang=en > > I downloaded the file -- KB955428_en-US.cab --, ran it, rebooted and once I > was back on the desktop, I got a balloon informing me that there was an > update ready. I installed it, went to MS Update and the update that was > giving an issue now appears as a successful update. > > Thank you so much for your assistance. It's good to know there are people > like yourself who are willing to help people :-) > > Sterling > > PS It's a DVD (I mean it says "DVD" on both the cover and on disc). > > > > >
Guest Peter Posted August 14, 2008 Posted August 14, 2008 It is a zipped (compressed) file therefore you have to extract it first. Then apply it. -- Peter Toronto, Canada "Graceful/Graceless" <GracefulGraceless@discussions.microsoft.com> wrote in message news:426ED6B9-EAE1-4194-983C-0C3CB96662C8@microsoft.com... > Upstate, I went to that link that you and Sterling used successfully. > When I > downloaded that file and right-clicked it, the file never "ran". I.e., > when > I click on OPen, it offers me only "Extract" How do you "run it" before > returning to Windows Update? Whenever I return to Update, it reports that > the KB955428 hs been downloaded and prompts me to install. When I do, it > still aborts withthat bit about "insert CD"...etc. ? > What am I doing wrong when I go to your offered link, downloAD the KB file > to my desktop, but am unable to "run it" as I do every other download to > my > desktop. Tks in advance. > > "Upstate SC_L" wrote: > >> Sterling, thank you so much for posting your solution!! Worked for me >> also:-) Been going round and round with this update all morning. >> >> JB >> http://www.microsoft.com/wn3/aspx/postui.aspx?mid=72618446-8827-4656-b767-f3d11da889b5&cat=&lang=en&cr=US&guid=&sloc=en-us&dg=microsoft.public.windowsupdate&base=http://www.microsoft.com/communities/newsgroups/en-us/default.aspx&bclr=ececec&fclr=000000&sxml=http://www.microsoft.com/communities/newsgroups/en-us/site.xml&stgxml=http://www.microsoft.com/communities/newsgroups/en-us/settings.xml&sdgloc=en-US&tt=1 >> >> "Sterling" <Sterling@discussions.microsoft.com> wrote in message >> news:ECA73E71-C941-47AA-A7C5-AD9652E6FD2B@microsoft.com... >> Hi MowGreen, >> >> Thank you for the reply. >> >> I'm afraid I wasn't able to find either the Works8.msi or MSOCache >> folder. I >> tried searching both items and Windows didn't find either. I went to the >> Office Update site you linked me to and it says that there weren't able >> updates available. >> >> But I think I have good news! I was able to find the update on >> microsoft.com >> (link below). >> >> http://www.microsoft.com/downloads/details.aspx?FamilyID=458985c3-9c6f-4049-81cd-0d0389c81f11&DisplayLang=en >> >> I downloaded the file -- KB955428_en-US.cab --, ran it, rebooted and once >> I >> was back on the desktop, I got a balloon informing me that there was an >> update ready. I installed it, went to MS Update and the update that was >> giving an issue now appears as a successful update. >> >> Thank you so much for your assistance. It's good to know there are people >> like yourself who are willing to help people :-) >> >> Sterling >> >> PS It's a DVD (I mean it says "DVD" on both the cover and on disc). >> >> >> >> >>
Guest Graceful/Graceless Posted August 14, 2008 Posted August 14, 2008 Peter, like Mo I downloade the file but can't get it to open/run/. You say to unsip it. How do I unzip? I'm on XP hOme edition. Sterling says to download to the desktop, which is what I have done, but I don't know hoe to unzip or otherwise get the file to my "cabs"..... I am a beginner. "Peter" wrote: > You have to unzip it first as it's a cab file. Then just double-click or > right-click and select "Apply". > > -- > Peter > Toronto, Canada > "Ellsam" <Ellsam@discussions.microsoft.com> wrote in message > news:BCB0DC19-6506-4B97-8CFB-3639DC49B3D9@microsoft.com... > > I'm sorry to seem stupid, but I've downloaded the file to my documents > > folder > > but can't work out how to get the update to run, can you help? > > > > "Sterling" wrote: > > > >> Hi MowGreen, > >> > >> Thank you for the reply. > >> > >> I'm afraid I wasn't able to find either the Works8.msi or MSOCache > >> folder. I > >> tried searching both items and Windows didn't find either. I went to the > >> Office Update site you linked me to and it says that there weren't able > >> updates available. > >> > >> But I think I have good news! I was able to find the update on > >> microsoft.com > >> (link below). > >> > >> http://www.microsoft.com/downloads/details.aspx?FamilyID=458985c3-9c6f-4049-81cd-0d0389c81f11&DisplayLang=en > >> > >> I downloaded the file -- KB955428_en-US.cab --, ran it, rebooted and once > >> I > >> was back on the desktop, I got a balloon informing me that there was an > >> update ready. I installed it, went to MS Update and the update that was > >> giving an issue now appears as a successful update. > >> > >> Thank you so much for your assistance. It's good to know there are people > >> like yourself who are willing to help people :-) > >> > >> Sterling > >> > >> PS It's a DVD (I mean it says "DVD" on both the cover and on disc). > >> > >> "MowGreen [MVP]" wrote: > >> > >> > Browse the DVD [ or is it a CD? ] to see if Works8.msi is on it. > >> > If you find it, copy it to the MSOCache folder on the root drive. > >> > That's the drive where Windows is installed to, usually, C:\ > >> > Then try to install the update again and use Browse to point the > >> > installer to Works8.msi in the MSOCache folder. > >> > > >> > Or, using Internet Explorer, see if the update will install here: > >> > http://office.microsoft.com/en-us/downloads/maincatalog.aspx > >> > ( If you're in a different location than the US, click the (change) > >> > link > >> > at the top right of the page and set it to your locality ) > >> > > >> > http://office.microsoft.com/en-us/downloads/FX010402221033.aspx#9 > >> > > Can I use the Office Update site to update the Microsoft Works Suite? > >> > > The Office Update site provides updates for Microsoft Word 2000, Word > >> > > 2002, Word 2003, and Word 2007. > >> > > Word 2000 is included in Microsoft Works Suite 2000 and Works Suite > >> > > 2001. Word 2002 is included in > >> > > more recent versions of the Microsoft Works Suite. The site does not > >> > > provide updates for the other > >> > > Works products, only the Word application. When you are prompted to > >> > > insert an Office product CD during > >> > > update installation, insert the Works CD. > >> > > >> > > >> > MowGreen [MVP 2003-2008] > >> > =============== > >> > *-343-* FDNY > >> > Never Forgotten > >> > =============== > >> > > >> > > >> > > >> > Sterling wrote: > >> > > >> > > Hi, > >> > > > >> > > I just did an update to my Windows XP SP3 (Media Center Edition) > >> > > machine. > >> > > All updates (17) installed w/out a glitch except for one: a Works 8 > >> > > update -- > >> > > (KB955428). > >> > > > >> > > "The feature are are trying to use is on a network resource that is > >> > > unavailable" ... "Enter an alternate path to a folder containing the > >> > > installation package Works8.msi". > >> > > > >> > > I have the Works 8 DVD but when I insert it, as I have done before > >> > > for Works > >> > > 8 updates, nothing happens. I've already tried 3 times to install the > >> > > update > >> > > but it keeps failing. > >> > > > >> > > Sterling > >> > > >
Guest Graceful/Graceless Posted August 14, 2008 Posted August 14, 2008 Like Elsam, I can't get the file to open or run. (And I don't know how to unzip it.) When you say "double click tghe .msp file.." what do you mean and how do I find that file? "MowGreen [MVP]" wrote: > http://www.microsoft.com/downloads/details.aspx?FamilyID=458985c3-9c6f-4049-81cd-0d0389c81f11&DisplayLang=en > > " Instructions > 1. Download the file by clicking the Download button (above) and saving > the file to your hard disk. > 2. Double-click the .msp file on your hard disk to start the Setup program. > 3. Follow the instructions on the screen to complete the installation. " > > > MowGreen [MVP 2003-2008] > =============== > *-343-* FDNY > Never Forgotten > =============== > > > > Ellsam wrote: > > > I'm sorry to seem stupid, but I've downloaded the file to my documents folder > > but can't work out how to get the update to run, can you help? > > > > "Sterling" wrote: > > > > > >>Hi MowGreen, > >> > >>Thank you for the reply. > >> > >>I'm afraid I wasn't able to find either the Works8.msi or MSOCache folder. I > >>tried searching both items and Windows didn't find either. I went to the > >>Office Update site you linked me to and it says that there weren't able > >>updates available. > >> > >>But I think I have good news! I was able to find the update on microsoft.com > >>(link below). > >> > >>http://www.microsoft.com/downloads/details.aspx?FamilyID=458985c3-9c6f-4049-81cd-0d0389c81f11&DisplayLang=en > >> > >>I downloaded the file -- KB955428_en-US.cab --, ran it, rebooted and once I > >>was back on the desktop, I got a balloon informing me that there was an > >>update ready. I installed it, went to MS Update and the update that was > >>giving an issue now appears as a successful update. > >> > >>Thank you so much for your assistance. It's good to know there are people > >>like yourself who are willing to help people :-) > >> > >>Sterling > >> > >>PS It's a DVD (I mean it says "DVD" on both the cover and on disc). > >> > >>"MowGreen [MVP]" wrote: > >> > >> > >>>Browse the DVD [ or is it a CD? ] to see if Works8.msi is on it. > >>>If you find it, copy it to the MSOCache folder on the root drive. > >>>That's the drive where Windows is installed to, usually, C:\ > >>>Then try to install the update again and use Browse to point the > >>>installer to Works8.msi in the MSOCache folder. > >>> > >>>Or, using Internet Explorer, see if the update will install here: > >>>http://office.microsoft.com/en-us/downloads/maincatalog.aspx > >>>( If you're in a different location than the US, click the (change) link > >>>at the top right of the page and set it to your locality ) > >>> > >>>http://office.microsoft.com/en-us/downloads/FX010402221033.aspx#9 > >>> > >>>>Can I use the Office Update site to update the Microsoft Works Suite? > >>>>The Office Update site provides updates for Microsoft Word 2000, Word 2002, Word 2003, and Word 2007. > >>>>Word 2000 is included in Microsoft Works Suite 2000 and Works Suite 2001. Word 2002 is included in > >>>>more recent versions of the Microsoft Works Suite. The site does not provide updates for the other > >>>>Works products, only the Word application. When you are prompted to insert an Office product CD during > >>>>update installation, insert the Works CD. > >>> > >>> > >>>MowGreen [MVP 2003-2008] > >>>=============== > >>> *-343-* FDNY > >>>Never Forgotten > >>>=============== > >>> > >>> > >>> > >>>Sterling wrote: > >>> > >>> > >>>>Hi, > >>>> > >>>>I just did an update to my Windows XP SP3 (Media Center Edition) machine. > >>>>All updates (17) installed w/out a glitch except for one: a Works 8 update -- > >>>> (KB955428). > >>>> > >>>>"The feature are are trying to use is on a network resource that is > >>>>unavailable" ... "Enter an alternate path to a folder containing the > >>>>installation package Works8.msi". > >>>> > >>>>I have the Works 8 DVD but when I insert it, as I have done before for Works > >>>>8 updates, nothing happens. I've already tried 3 times to install the update > >>>>but it keeps failing. > >>>> > >>>>Sterling > >>> >
Guest Peter Posted August 14, 2008 Posted August 14, 2008 Just right-click and select "Extract" or double-click it, then apply the subsequent unzipped file byt either double-clicking it or right-clicking and selecting Apply. -- Peter Toronto, Canada "Graceful/Graceless" <GracefulGraceless@discussions.microsoft.com> wrote in message news:0E89F741-1585-4A63-BE2C-51E1436E0C1D@microsoft.com... > Peter, like Mo I downloade the file but can't get it to open/run/. You > say > to unsip it. How do I unzip? I'm on XP hOme edition. Sterling says to > download to the desktop, which is what I have done, but I don't know hoe > to > unzip or otherwise get the file to my "cabs"..... I am a beginner. > > "Peter" wrote: > >> You have to unzip it first as it's a cab file. Then just double-click >> or >> right-click and select "Apply". >> >> -- >> Peter >> Toronto, Canada >> "Ellsam" <Ellsam@discussions.microsoft.com> wrote in message >> news:BCB0DC19-6506-4B97-8CFB-3639DC49B3D9@microsoft.com... >> > I'm sorry to seem stupid, but I've downloaded the file to my documents >> > folder >> > but can't work out how to get the update to run, can you help? >> > >> > "Sterling" wrote: >> > >> >> Hi MowGreen, >> >> >> >> Thank you for the reply. >> >> >> >> I'm afraid I wasn't able to find either the Works8.msi or MSOCache >> >> folder. I >> >> tried searching both items and Windows didn't find either. I went to >> >> the >> >> Office Update site you linked me to and it says that there weren't >> >> able >> >> updates available. >> >> >> >> But I think I have good news! I was able to find the update on >> >> microsoft.com >> >> (link below). >> >> >> >> http://www.microsoft.com/downloads/details.aspx?FamilyID=458985c3-9c6f-4049-81cd-0d0389c81f11&DisplayLang=en >> >> >> >> I downloaded the file -- KB955428_en-US.cab --, ran it, rebooted and >> >> once >> >> I >> >> was back on the desktop, I got a balloon informing me that there was >> >> an >> >> update ready. I installed it, went to MS Update and the update that >> >> was >> >> giving an issue now appears as a successful update. >> >> >> >> Thank you so much for your assistance. It's good to know there are >> >> people >> >> like yourself who are willing to help people :-) >> >> >> >> Sterling >> >> >> >> PS It's a DVD (I mean it says "DVD" on both the cover and on disc). >> >> >> >> "MowGreen [MVP]" wrote: >> >> >> >> > Browse the DVD [ or is it a CD? ] to see if Works8.msi is on it. >> >> > If you find it, copy it to the MSOCache folder on the root drive. >> >> > That's the drive where Windows is installed to, usually, C:\ >> >> > Then try to install the update again and use Browse to point the >> >> > installer to Works8.msi in the MSOCache folder. >> >> > >> >> > Or, using Internet Explorer, see if the update will install here: >> >> > http://office.microsoft.com/en-us/downloads/maincatalog.aspx >> >> > ( If you're in a different location than the US, click the (change) >> >> > link >> >> > at the top right of the page and set it to your locality ) >> >> > >> >> > http://office.microsoft.com/en-us/downloads/FX010402221033.aspx#9 >> >> > > Can I use the Office Update site to update the Microsoft Works >> >> > > Suite? >> >> > > The Office Update site provides updates for Microsoft Word 2000, >> >> > > Word >> >> > > 2002, Word 2003, and Word 2007. >> >> > > Word 2000 is included in Microsoft Works Suite 2000 and Works >> >> > > Suite >> >> > > 2001. Word 2002 is included in >> >> > > more recent versions of the Microsoft Works Suite. The site does >> >> > > not >> >> > > provide updates for the other >> >> > > Works products, only the Word application. When you are prompted >> >> > > to >> >> > > insert an Office product CD during >> >> > > update installation, insert the Works CD. >> >> > >> >> > >> >> > MowGreen [MVP 2003-2008] >> >> > =============== >> >> > *-343-* FDNY >> >> > Never Forgotten >> >> > =============== >> >> > >> >> > >> >> > >> >> > Sterling wrote: >> >> > >> >> > > Hi, >> >> > > >> >> > > I just did an update to my Windows XP SP3 (Media Center Edition) >> >> > > machine. >> >> > > All updates (17) installed w/out a glitch except for one: a Works >> >> > > 8 >> >> > > update -- >> >> > > (KB955428). >> >> > > >> >> > > "The feature are are trying to use is on a network resource that >> >> > > is >> >> > > unavailable" ... "Enter an alternate path to a folder containing >> >> > > the >> >> > > installation package Works8.msi". >> >> > > >> >> > > I have the Works 8 DVD but when I insert it, as I have done before >> >> > > for Works >> >> > > 8 updates, nothing happens. I've already tried 3 times to install >> >> > > the >> >> > > update >> >> > > but it keeps failing. >> >> > > >> >> > > Sterling >> >> > >> >>
Guest Peter Posted August 14, 2008 Posted August 14, 2008 Just right-click and select "Extract" or double-click it, then apply the subsequent unzipped file byt either double-clicking it or right-clicking and selecting Apply. That's the 3rd place in this thread I've posted this. Hopefully you'll see one of them. -- Peter Toronto, Canada "Graceful/Graceless" <GracefulGraceless@discussions.microsoft.com> wrote in message news:3239721F-4823-42C3-9A3B-23D79A66693B@microsoft.com... > Like Elsam, I can't get the file to open or run. (And I don't know how to > unzip it.) When you say "double click tghe .msp file.." what do you mean > and > how do I find that file? > > "MowGreen [MVP]" wrote: > >> http://www.microsoft.com/downloads/details.aspx?FamilyID=458985c3-9c6f-4049-81cd-0d0389c81f11&DisplayLang=en >> >> " Instructions >> 1. Download the file by clicking the Download button (above) and saving >> the file to your hard disk. >> 2. Double-click the .msp file on your hard disk to start the Setup >> program. >> 3. Follow the instructions on the screen to complete the installation. " >> >> >> MowGreen [MVP 2003-2008] >> =============== >> *-343-* FDNY >> Never Forgotten >> =============== >> >> >> >> Ellsam wrote: >> >> > I'm sorry to seem stupid, but I've downloaded the file to my documents >> > folder >> > but can't work out how to get the update to run, can you help? >> > >> > "Sterling" wrote: >> > >> > >> >>Hi MowGreen, >> >> >> >>Thank you for the reply. >> >> >> >>I'm afraid I wasn't able to find either the Works8.msi or MSOCache >> >>folder. I >> >>tried searching both items and Windows didn't find either. I went to >> >>the >> >>Office Update site you linked me to and it says that there weren't able >> >>updates available. >> >> >> >>But I think I have good news! I was able to find the update on >> >>microsoft.com >> >>(link below). >> >> >> >>http://www.microsoft.com/downloads/details.aspx?FamilyID=458985c3-9c6f-4049-81cd-0d0389c81f11&DisplayLang=en >> >> >> >>I downloaded the file -- KB955428_en-US.cab --, ran it, rebooted and >> >>once I >> >>was back on the desktop, I got a balloon informing me that there was an >> >>update ready. I installed it, went to MS Update and the update that was >> >>giving an issue now appears as a successful update. >> >> >> >>Thank you so much for your assistance. It's good to know there are >> >>people >> >>like yourself who are willing to help people :-) >> >> >> >>Sterling >> >> >> >>PS It's a DVD (I mean it says "DVD" on both the cover and on disc). >> >> >> >>"MowGreen [MVP]" wrote: >> >> >> >> >> >>>Browse the DVD [ or is it a CD? ] to see if Works8.msi is on it. >> >>>If you find it, copy it to the MSOCache folder on the root drive. >> >>>That's the drive where Windows is installed to, usually, C:\ >> >>>Then try to install the update again and use Browse to point the >> >>>installer to Works8.msi in the MSOCache folder. >> >>> >> >>>Or, using Internet Explorer, see if the update will install here: >> >>>http://office.microsoft.com/en-us/downloads/maincatalog.aspx >> >>>( If you're in a different location than the US, click the (change) >> >>>link >> >>>at the top right of the page and set it to your locality ) >> >>> >> >>>http://office.microsoft.com/en-us/downloads/FX010402221033.aspx#9 >> >>> >> >>>>Can I use the Office Update site to update the Microsoft Works Suite? >> >>>>The Office Update site provides updates for Microsoft Word 2000, Word >> >>>>2002, Word 2003, and Word 2007. >> >>>>Word 2000 is included in Microsoft Works Suite 2000 and Works Suite >> >>>>2001. Word 2002 is included in >> >>>>more recent versions of the Microsoft Works Suite. The site does not >> >>>>provide updates for the other >> >>>>Works products, only the Word application. When you are prompted to >> >>>>insert an Office product CD during >> >>>>update installation, insert the Works CD. >> >>> >> >>> >> >>>MowGreen [MVP 2003-2008] >> >>>=============== >> >>> *-343-* FDNY >> >>>Never Forgotten >> >>>=============== >> >>> >> >>> >> >>> >> >>>Sterling wrote: >> >>> >> >>> >> >>>>Hi, >> >>>> >> >>>>I just did an update to my Windows XP SP3 (Media Center Edition) >> >>>>machine. >> >>>>All updates (17) installed w/out a glitch except for one: a Works 8 >> >>>>update -- >> >>>> (KB955428). >> >>>> >> >>>>"The feature are are trying to use is on a network resource that is >> >>>>unavailable" ... "Enter an alternate path to a folder containing the >> >>>>installation package Works8.msi". >> >>>> >> >>>>I have the Works 8 DVD but when I insert it, as I have done before >> >>>>for Works >> >>>>8 updates, nothing happens. I've already tried 3 times to install the >> >>>>update >> >>>>but it keeps failing. >> >>>> >> >>>>Sterling >> >>> >>
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