Guest Sterling Posted August 14, 2008 Posted August 14, 2008 Graceful/Graceless, The reason why I suggested to download the file to your desktop is because you'll more easily know/remember where you download the file to. Once you've downloaded the .cab file from microsoft.com, double-click the icon on your desktop, a windows will open with a file in it, double-click that icon and select Extract (to Desktop). Once the extraction has finished, close the window and double-click the new icon on your desktop -- this icon (file) is the one you extracted from the .cab download. When you double-click the icon, the update will install. Sterling "Graceful/Graceless" wrote: > Peter, like Mo I downloade the file but can't get it to open/run/. You say > to unsip it. How do I unzip? I'm on XP hOme edition. Sterling says to > download to the desktop, which is what I have done, but I don't know hoe to > unzip or otherwise get the file to my "cabs"..... I am a beginner. > > "Peter" wrote: > > > You have to unzip it first as it's a cab file. Then just double-click or > > right-click and select "Apply". > > > > -- > > Peter > > Toronto, Canada > > "Ellsam" <Ellsam@discussions.microsoft.com> wrote in message > > news:BCB0DC19-6506-4B97-8CFB-3639DC49B3D9@microsoft.com... > > > I'm sorry to seem stupid, but I've downloaded the file to my documents > > > folder > > > but can't work out how to get the update to run, can you help? > > > > > > "Sterling" wrote: > > > > > >> Hi MowGreen, > > >> > > >> Thank you for the reply. > > >> > > >> I'm afraid I wasn't able to find either the Works8.msi or MSOCache > > >> folder. I > > >> tried searching both items and Windows didn't find either. I went to the > > >> Office Update site you linked me to and it says that there weren't able > > >> updates available. > > >> > > >> But I think I have good news! I was able to find the update on > > >> microsoft.com > > >> (link below). > > >> > > >> http://www.microsoft.com/downloads/details.aspx?FamilyID=458985c3-9c6f-4049-81cd-0d0389c81f11&DisplayLang=en > > >> > > >> I downloaded the file -- KB955428_en-US.cab --, ran it, rebooted and once > > >> I > > >> was back on the desktop, I got a balloon informing me that there was an > > >> update ready. I installed it, went to MS Update and the update that was > > >> giving an issue now appears as a successful update. > > >> > > >> Thank you so much for your assistance. It's good to know there are people > > >> like yourself who are willing to help people :-) > > >> > > >> Sterling > > >> > > >> PS It's a DVD (I mean it says "DVD" on both the cover and on disc). > > >> > > >> "MowGreen [MVP]" wrote: > > >> > > >> > Browse the DVD [ or is it a CD? ] to see if Works8.msi is on it. > > >> > If you find it, copy it to the MSOCache folder on the root drive. > > >> > That's the drive where Windows is installed to, usually, C:\ > > >> > Then try to install the update again and use Browse to point the > > >> > installer to Works8.msi in the MSOCache folder. > > >> > > > >> > Or, using Internet Explorer, see if the update will install here: > > >> > http://office.microsoft.com/en-us/downloads/maincatalog.aspx > > >> > ( If you're in a different location than the US, click the (change) > > >> > link > > >> > at the top right of the page and set it to your locality ) > > >> > > > >> > http://office.microsoft.com/en-us/downloads/FX010402221033.aspx#9 > > >> > > Can I use the Office Update site to update the Microsoft Works Suite? > > >> > > The Office Update site provides updates for Microsoft Word 2000, Word > > >> > > 2002, Word 2003, and Word 2007. > > >> > > Word 2000 is included in Microsoft Works Suite 2000 and Works Suite > > >> > > 2001. Word 2002 is included in > > >> > > more recent versions of the Microsoft Works Suite. The site does not > > >> > > provide updates for the other > > >> > > Works products, only the Word application. When you are prompted to > > >> > > insert an Office product CD during > > >> > > update installation, insert the Works CD. > > >> > > > >> > > > >> > MowGreen [MVP 2003-2008] > > >> > =============== > > >> > *-343-* FDNY > > >> > Never Forgotten > > >> > =============== > > >> > > > >> > > > >> > > > >> > Sterling wrote: > > >> > > > >> > > Hi, > > >> > > > > >> > > I just did an update to my Windows XP SP3 (Media Center Edition) > > >> > > machine. > > >> > > All updates (17) installed w/out a glitch except for one: a Works 8 > > >> > > update -- > > >> > > (KB955428). > > >> > > > > >> > > "The feature are are trying to use is on a network resource that is > > >> > > unavailable" ... "Enter an alternate path to a folder containing the > > >> > > installation package Works8.msi". > > >> > > > > >> > > I have the Works 8 DVD but when I insert it, as I have done before > > >> > > for Works > > >> > > 8 updates, nothing happens. I've already tried 3 times to install the > > >> > > update > > >> > > but it keeps failing. > > >> > > > > >> > > Sterling > > >> > > > > >
Guest Sterling Posted August 14, 2008 Posted August 14, 2008 Sorry Peter, I didn't see your post. Sterling "Peter" wrote: > Just right-click and select "Extract" or double-click it, then apply the > subsequent unzipped file byt either double-clicking it or right-clicking and > selecting Apply. > > -- > Peter > Toronto, Canada > "Graceful/Graceless" <GracefulGraceless@discussions.microsoft.com> wrote in > message news:0E89F741-1585-4A63-BE2C-51E1436E0C1D@microsoft.com... > > Peter, like Mo I downloade the file but can't get it to open/run/. You > > say > > to unsip it. How do I unzip? I'm on XP hOme edition. Sterling says to > > download to the desktop, which is what I have done, but I don't know hoe > > to > > unzip or otherwise get the file to my "cabs"..... I am a beginner. > > > > "Peter" wrote: > > > >> You have to unzip it first as it's a cab file. Then just double-click > >> or > >> right-click and select "Apply". > >> > >> -- > >> Peter > >> Toronto, Canada > >> "Ellsam" <Ellsam@discussions.microsoft.com> wrote in message > >> news:BCB0DC19-6506-4B97-8CFB-3639DC49B3D9@microsoft.com... > >> > I'm sorry to seem stupid, but I've downloaded the file to my documents > >> > folder > >> > but can't work out how to get the update to run, can you help? > >> > > >> > "Sterling" wrote: > >> > > >> >> Hi MowGreen, > >> >> > >> >> Thank you for the reply. > >> >> > >> >> I'm afraid I wasn't able to find either the Works8.msi or MSOCache > >> >> folder. I > >> >> tried searching both items and Windows didn't find either. I went to > >> >> the > >> >> Office Update site you linked me to and it says that there weren't > >> >> able > >> >> updates available. > >> >> > >> >> But I think I have good news! I was able to find the update on > >> >> microsoft.com > >> >> (link below). > >> >> > >> >> http://www.microsoft.com/downloads/details.aspx?FamilyID=458985c3-9c6f-4049-81cd-0d0389c81f11&DisplayLang=en > >> >> > >> >> I downloaded the file -- KB955428_en-US.cab --, ran it, rebooted and > >> >> once > >> >> I > >> >> was back on the desktop, I got a balloon informing me that there was > >> >> an > >> >> update ready. I installed it, went to MS Update and the update that > >> >> was > >> >> giving an issue now appears as a successful update. > >> >> > >> >> Thank you so much for your assistance. It's good to know there are > >> >> people > >> >> like yourself who are willing to help people :-) > >> >> > >> >> Sterling > >> >> > >> >> PS It's a DVD (I mean it says "DVD" on both the cover and on disc). > >> >> > >> >> "MowGreen [MVP]" wrote: > >> >> > >> >> > Browse the DVD [ or is it a CD? ] to see if Works8.msi is on it. > >> >> > If you find it, copy it to the MSOCache folder on the root drive. > >> >> > That's the drive where Windows is installed to, usually, C:\ > >> >> > Then try to install the update again and use Browse to point the > >> >> > installer to Works8.msi in the MSOCache folder. > >> >> > > >> >> > Or, using Internet Explorer, see if the update will install here: > >> >> > http://office.microsoft.com/en-us/downloads/maincatalog.aspx > >> >> > ( If you're in a different location than the US, click the (change) > >> >> > link > >> >> > at the top right of the page and set it to your locality ) > >> >> > > >> >> > http://office.microsoft.com/en-us/downloads/FX010402221033.aspx#9 > >> >> > > Can I use the Office Update site to update the Microsoft Works > >> >> > > Suite? > >> >> > > The Office Update site provides updates for Microsoft Word 2000, > >> >> > > Word > >> >> > > 2002, Word 2003, and Word 2007. > >> >> > > Word 2000 is included in Microsoft Works Suite 2000 and Works > >> >> > > Suite > >> >> > > 2001. Word 2002 is included in > >> >> > > more recent versions of the Microsoft Works Suite. The site does > >> >> > > not > >> >> > > provide updates for the other > >> >> > > Works products, only the Word application. When you are prompted > >> >> > > to > >> >> > > insert an Office product CD during > >> >> > > update installation, insert the Works CD. > >> >> > > >> >> > > >> >> > MowGreen [MVP 2003-2008] > >> >> > =============== > >> >> > *-343-* FDNY > >> >> > Never Forgotten > >> >> > =============== > >> >> > > >> >> > > >> >> > > >> >> > Sterling wrote: > >> >> > > >> >> > > Hi, > >> >> > > > >> >> > > I just did an update to my Windows XP SP3 (Media Center Edition) > >> >> > > machine. > >> >> > > All updates (17) installed w/out a glitch except for one: a Works > >> >> > > 8 > >> >> > > update -- > >> >> > > (KB955428). > >> >> > > > >> >> > > "The feature are are trying to use is on a network resource that > >> >> > > is > >> >> > > unavailable" ... "Enter an alternate path to a folder containing > >> >> > > the > >> >> > > installation package Works8.msi". > >> >> > > > >> >> > > I have the Works 8 DVD but when I insert it, as I have done before > >> >> > > for Works > >> >> > > 8 updates, nothing happens. I've already tried 3 times to install > >> >> > > the > >> >> > > update > >> >> > > but it keeps failing. > >> >> > > > >> >> > > Sterling > >> >> > > >> > >> > >
Guest Graceful/Graceless Posted August 14, 2008 Posted August 14, 2008 Sterling: Thanks. I printed your last post because I am exhausted and want to take time doing what you say. I think I now see what I was doing wrong, and your last instruction makes me confident. Thanks, in advance. "Sterling" wrote: > Graceful/Graceless, > > The reason why I suggested to download the file to your desktop is because > you'll more easily know/remember where you download the file to. > > Once you've downloaded the .cab file from microsoft.com, double-click the > icon on your desktop, a windows will open with a file in it, double-click > that icon and select Extract (to Desktop). Once the extraction has finished, > close the window and double-click the new icon on your desktop -- this icon > (file) is the one you extracted from the .cab download. When you double-click > the icon, the update will install. > > Sterling > > "Graceful/Graceless" wrote: > > > Peter, like Mo I downloade the file but can't get it to open/run/. You say > > to unsip it. How do I unzip? I'm on XP hOme edition. Sterling says to > > download to the desktop, which is what I have done, but I don't know hoe to > > unzip or otherwise get the file to my "cabs"..... I am a beginner. > > > > "Peter" wrote: > > > > > You have to unzip it first as it's a cab file. Then just double-click or > > > right-click and select "Apply". > > > > > > -- > > > Peter > > > Toronto, Canada > > > "Ellsam" <Ellsam@discussions.microsoft.com> wrote in message > > > news:BCB0DC19-6506-4B97-8CFB-3639DC49B3D9@microsoft.com... > > > > I'm sorry to seem stupid, but I've downloaded the file to my documents > > > > folder > > > > but can't work out how to get the update to run, can you help? > > > > > > > > "Sterling" wrote: > > > > > > > >> Hi MowGreen, > > > >> > > > >> Thank you for the reply. > > > >> > > > >> I'm afraid I wasn't able to find either the Works8.msi or MSOCache > > > >> folder. I > > > >> tried searching both items and Windows didn't find either. I went to the > > > >> Office Update site you linked me to and it says that there weren't able > > > >> updates available. > > > >> > > > >> But I think I have good news! I was able to find the update on > > > >> microsoft.com > > > >> (link below). > > > >> > > > >> http://www.microsoft.com/downloads/details.aspx?FamilyID=458985c3-9c6f-4049-81cd-0d0389c81f11&DisplayLang=en > > > >> > > > >> I downloaded the file -- KB955428_en-US.cab --, ran it, rebooted and once > > > >> I > > > >> was back on the desktop, I got a balloon informing me that there was an > > > >> update ready. I installed it, went to MS Update and the update that was > > > >> giving an issue now appears as a successful update. > > > >> > > > >> Thank you so much for your assistance. It's good to know there are people > > > >> like yourself who are willing to help people :-) > > > >> > > > >> Sterling > > > >> > > > >> PS It's a DVD (I mean it says "DVD" on both the cover and on disc). > > > >> > > > >> "MowGreen [MVP]" wrote: > > > >> > > > >> > Browse the DVD [ or is it a CD? ] to see if Works8.msi is on it. > > > >> > If you find it, copy it to the MSOCache folder on the root drive. > > > >> > That's the drive where Windows is installed to, usually, C:\ > > > >> > Then try to install the update again and use Browse to point the > > > >> > installer to Works8.msi in the MSOCache folder. > > > >> > > > > >> > Or, using Internet Explorer, see if the update will install here: > > > >> > http://office.microsoft.com/en-us/downloads/maincatalog.aspx > > > >> > ( If you're in a different location than the US, click the (change) > > > >> > link > > > >> > at the top right of the page and set it to your locality ) > > > >> > > > > >> > http://office.microsoft.com/en-us/downloads/FX010402221033.aspx#9 > > > >> > > Can I use the Office Update site to update the Microsoft Works Suite? > > > >> > > The Office Update site provides updates for Microsoft Word 2000, Word > > > >> > > 2002, Word 2003, and Word 2007. > > > >> > > Word 2000 is included in Microsoft Works Suite 2000 and Works Suite > > > >> > > 2001. Word 2002 is included in > > > >> > > more recent versions of the Microsoft Works Suite. The site does not > > > >> > > provide updates for the other > > > >> > > Works products, only the Word application. When you are prompted to > > > >> > > insert an Office product CD during > > > >> > > update installation, insert the Works CD. > > > >> > > > > >> > > > > >> > MowGreen [MVP 2003-2008] > > > >> > =============== > > > >> > *-343-* FDNY > > > >> > Never Forgotten > > > >> > =============== > > > >> > > > > >> > > > > >> > > > > >> > Sterling wrote: > > > >> > > > > >> > > Hi, > > > >> > > > > > >> > > I just did an update to my Windows XP SP3 (Media Center Edition) > > > >> > > machine. > > > >> > > All updates (17) installed w/out a glitch except for one: a Works 8 > > > >> > > update -- > > > >> > > (KB955428). > > > >> > > > > > >> > > "The feature are are trying to use is on a network resource that is > > > >> > > unavailable" ... "Enter an alternate path to a folder containing the > > > >> > > installation package Works8.msi". > > > >> > > > > > >> > > I have the Works 8 DVD but when I insert it, as I have done before > > > >> > > for Works > > > >> > > 8 updates, nothing happens. I've already tried 3 times to install the > > > >> > > update > > > >> > > but it keeps failing. > > > >> > > > > > >> > > Sterling > > > >> > > > > > > >
Guest Graceful/Graceless Posted August 14, 2008 Posted August 14, 2008 Sterling: Thanks a million. I ran inside, had a second Martini, then followed your "extracting" instructions. The .cab installed I went back to Windows Update, and the previously downloaded (but not installed) KB update installed in 20 seconds! Your advice was sterling! "Sterling" wrote: > Graceful/Graceless, > > The reason why I suggested to download the file to your desktop is because > you'll more easily know/remember where you download the file to. > > Once you've downloaded the .cab file from microsoft.com, double-click the > icon on your desktop, a windows will open with a file in it, double-click > that icon and select Extract (to Desktop). Once the extraction has finished, > close the window and double-click the new icon on your desktop -- this icon > (file) is the one you extracted from the .cab download. When you double-click > the icon, the update will install. > > Sterling > > "Graceful/Graceless" wrote: > > > Peter, like Mo I downloade the file but can't get it to open/run/. You say > > to unsip it. How do I unzip? I'm on XP hOme edition. Sterling says to > > download to the desktop, which is what I have done, but I don't know hoe to > > unzip or otherwise get the file to my "cabs"..... I am a beginner. > > > > "Peter" wrote: > > > > > You have to unzip it first as it's a cab file. Then just double-click or > > > right-click and select "Apply". > > > > > > -- > > > Peter > > > Toronto, Canada > > > "Ellsam" <Ellsam@discussions.microsoft.com> wrote in message > > > news:BCB0DC19-6506-4B97-8CFB-3639DC49B3D9@microsoft.com... > > > > I'm sorry to seem stupid, but I've downloaded the file to my documents > > > > folder > > > > but can't work out how to get the update to run, can you help? > > > > > > > > "Sterling" wrote: > > > > > > > >> Hi MowGreen, > > > >> > > > >> Thank you for the reply. > > > >> > > > >> I'm afraid I wasn't able to find either the Works8.msi or MSOCache > > > >> folder. I > > > >> tried searching both items and Windows didn't find either. I went to the > > > >> Office Update site you linked me to and it says that there weren't able > > > >> updates available. > > > >> > > > >> But I think I have good news! I was able to find the update on > > > >> microsoft.com > > > >> (link below). > > > >> > > > >> http://www.microsoft.com/downloads/details.aspx?FamilyID=458985c3-9c6f-4049-81cd-0d0389c81f11&DisplayLang=en > > > >> > > > >> I downloaded the file -- KB955428_en-US.cab --, ran it, rebooted and once > > > >> I > > > >> was back on the desktop, I got a balloon informing me that there was an > > > >> update ready. I installed it, went to MS Update and the update that was > > > >> giving an issue now appears as a successful update. > > > >> > > > >> Thank you so much for your assistance. It's good to know there are people > > > >> like yourself who are willing to help people :-) > > > >> > > > >> Sterling > > > >> > > > >> PS It's a DVD (I mean it says "DVD" on both the cover and on disc). > > > >> > > > >> "MowGreen [MVP]" wrote: > > > >> > > > >> > Browse the DVD [ or is it a CD? ] to see if Works8.msi is on it. > > > >> > If you find it, copy it to the MSOCache folder on the root drive. > > > >> > That's the drive where Windows is installed to, usually, C:\ > > > >> > Then try to install the update again and use Browse to point the > > > >> > installer to Works8.msi in the MSOCache folder. > > > >> > > > > >> > Or, using Internet Explorer, see if the update will install here: > > > >> > http://office.microsoft.com/en-us/downloads/maincatalog.aspx > > > >> > ( If you're in a different location than the US, click the (change) > > > >> > link > > > >> > at the top right of the page and set it to your locality ) > > > >> > > > > >> > http://office.microsoft.com/en-us/downloads/FX010402221033.aspx#9 > > > >> > > Can I use the Office Update site to update the Microsoft Works Suite? > > > >> > > The Office Update site provides updates for Microsoft Word 2000, Word > > > >> > > 2002, Word 2003, and Word 2007. > > > >> > > Word 2000 is included in Microsoft Works Suite 2000 and Works Suite > > > >> > > 2001. Word 2002 is included in > > > >> > > more recent versions of the Microsoft Works Suite. The site does not > > > >> > > provide updates for the other > > > >> > > Works products, only the Word application. When you are prompted to > > > >> > > insert an Office product CD during > > > >> > > update installation, insert the Works CD. > > > >> > > > > >> > > > > >> > MowGreen [MVP 2003-2008] > > > >> > =============== > > > >> > *-343-* FDNY > > > >> > Never Forgotten > > > >> > =============== > > > >> > > > > >> > > > > >> > > > > >> > Sterling wrote: > > > >> > > > > >> > > Hi, > > > >> > > > > > >> > > I just did an update to my Windows XP SP3 (Media Center Edition) > > > >> > > machine. > > > >> > > All updates (17) installed w/out a glitch except for one: a Works 8 > > > >> > > update -- > > > >> > > (KB955428). > > > >> > > > > > >> > > "The feature are are trying to use is on a network resource that is > > > >> > > unavailable" ... "Enter an alternate path to a folder containing the > > > >> > > installation package Works8.msi". > > > >> > > > > > >> > > I have the Works 8 DVD but when I insert it, as I have done before > > > >> > > for Works > > > >> > > 8 updates, nothing happens. I've already tried 3 times to install the > > > >> > > update > > > >> > > but it keeps failing. > > > >> > > > > > >> > > Sterling > > > >> > > > > > > >
Guest Sterling Posted August 14, 2008 Posted August 14, 2008 Graceful/Graceless, Hmm... I wonder if maybe it was the second Martini and not me that helped you properly install the update? -) I'm glad you were able to install the update. It seems there's something wrong with it because a lot of people are having to manually install the update. You're welcome, Sterling "Graceful/Graceless" wrote: > Sterling: Thanks a million. I ran inside, had a second Martini, then > followed your "extracting" instructions. The .cab installed I went back to > Windows Update, and the previously downloaded (but not installed) KB update > installed in 20 seconds! > Your advice was sterling! > > "Sterling" wrote: > > > Graceful/Graceless, > > > > The reason why I suggested to download the file to your desktop is because > > you'll more easily know/remember where you download the file to. > > > > Once you've downloaded the .cab file from microsoft.com, double-click the > > icon on your desktop, a windows will open with a file in it, double-click > > that icon and select Extract (to Desktop). Once the extraction has finished, > > close the window and double-click the new icon on your desktop -- this icon > > (file) is the one you extracted from the .cab download. When you double-click > > the icon, the update will install. > > > > Sterling > > > > "Graceful/Graceless" wrote: > > > > > Peter, like Mo I downloade the file but can't get it to open/run/. You say > > > to unsip it. How do I unzip? I'm on XP hOme edition. Sterling says to > > > download to the desktop, which is what I have done, but I don't know hoe to > > > unzip or otherwise get the file to my "cabs"..... I am a beginner. > > > > > > "Peter" wrote: > > > > > > > You have to unzip it first as it's a cab file. Then just double-click or > > > > right-click and select "Apply". > > > > > > > > -- > > > > Peter > > > > Toronto, Canada > > > > "Ellsam" <Ellsam@discussions.microsoft.com> wrote in message > > > > news:BCB0DC19-6506-4B97-8CFB-3639DC49B3D9@microsoft.com... > > > > > I'm sorry to seem stupid, but I've downloaded the file to my documents > > > > > folder > > > > > but can't work out how to get the update to run, can you help? > > > > > > > > > > "Sterling" wrote: > > > > > > > > > >> Hi MowGreen, > > > > >> > > > > >> Thank you for the reply. > > > > >> > > > > >> I'm afraid I wasn't able to find either the Works8.msi or MSOCache > > > > >> folder. I > > > > >> tried searching both items and Windows didn't find either. I went to the > > > > >> Office Update site you linked me to and it says that there weren't able > > > > >> updates available. > > > > >> > > > > >> But I think I have good news! I was able to find the update on > > > > >> microsoft.com > > > > >> (link below). > > > > >> > > > > >> http://www.microsoft.com/downloads/details.aspx?FamilyID=458985c3-9c6f-4049-81cd-0d0389c81f11&DisplayLang=en > > > > >> > > > > >> I downloaded the file -- KB955428_en-US.cab --, ran it, rebooted and once > > > > >> I > > > > >> was back on the desktop, I got a balloon informing me that there was an > > > > >> update ready. I installed it, went to MS Update and the update that was > > > > >> giving an issue now appears as a successful update. > > > > >> > > > > >> Thank you so much for your assistance. It's good to know there are people > > > > >> like yourself who are willing to help people :-) > > > > >> > > > > >> Sterling > > > > >> > > > > >> PS It's a DVD (I mean it says "DVD" on both the cover and on disc). > > > > >> > > > > >> "MowGreen [MVP]" wrote: > > > > >> > > > > >> > Browse the DVD [ or is it a CD? ] to see if Works8.msi is on it. > > > > >> > If you find it, copy it to the MSOCache folder on the root drive. > > > > >> > That's the drive where Windows is installed to, usually, C:\ > > > > >> > Then try to install the update again and use Browse to point the > > > > >> > installer to Works8.msi in the MSOCache folder. > > > > >> > > > > > >> > Or, using Internet Explorer, see if the update will install here: > > > > >> > http://office.microsoft.com/en-us/downloads/maincatalog.aspx > > > > >> > ( If you're in a different location than the US, click the (change) > > > > >> > link > > > > >> > at the top right of the page and set it to your locality ) > > > > >> > > > > > >> > http://office.microsoft.com/en-us/downloads/FX010402221033.aspx#9 > > > > >> > > Can I use the Office Update site to update the Microsoft Works Suite? > > > > >> > > The Office Update site provides updates for Microsoft Word 2000, Word > > > > >> > > 2002, Word 2003, and Word 2007. > > > > >> > > Word 2000 is included in Microsoft Works Suite 2000 and Works Suite > > > > >> > > 2001. Word 2002 is included in > > > > >> > > more recent versions of the Microsoft Works Suite. The site does not > > > > >> > > provide updates for the other > > > > >> > > Works products, only the Word application. When you are prompted to > > > > >> > > insert an Office product CD during > > > > >> > > update installation, insert the Works CD. > > > > >> > > > > > >> > > > > > >> > MowGreen [MVP 2003-2008] > > > > >> > =============== > > > > >> > *-343-* FDNY > > > > >> > Never Forgotten > > > > >> > =============== > > > > >> > > > > > >> > > > > > >> > > > > > >> > Sterling wrote: > > > > >> > > > > > >> > > Hi, > > > > >> > > > > > > >> > > I just did an update to my Windows XP SP3 (Media Center Edition) > > > > >> > > machine. > > > > >> > > All updates (17) installed w/out a glitch except for one: a Works 8 > > > > >> > > update -- > > > > >> > > (KB955428). > > > > >> > > > > > > >> > > "The feature are are trying to use is on a network resource that is > > > > >> > > unavailable" ... "Enter an alternate path to a folder containing the > > > > >> > > installation package Works8.msi". > > > > >> > > > > > > >> > > I have the Works 8 DVD but when I insert it, as I have done before > > > > >> > > for Works > > > > >> > > 8 updates, nothing happens. I've already tried 3 times to install the > > > > >> > > update > > > > >> > > but it keeps failing. > > > > >> > > > > > > >> > > Sterling > > > > >> > > > > > > > > >
Guest Air Tong-ngam-tae Posted August 18, 2008 Posted August 18, 2008 Please help me Thank you every one for information,but I Have a problem. That is I can'T download File KB955428_en-US.cab because when I click download link Below appear http://download.microsoft.com/download/c/e/2/ce2f06c0-05fc-4dca-9c5a-4e12297282b9/KB955428_en-US.cab but I Find Address not Found. or Internet Explorer cannot display the webpage. I don't know how it be. Maybe I'm in Thailand so it can't download. someone please help me (Send that file to me) email : the_glittering@hotmail.com Thank you very much Air
Guest Kayman Posted August 18, 2008 Posted August 18, 2008 Re: Please help me On Mon, 18 Aug 2008 05:03:38 -0700, Air Tong-ngam-tae wrote: > Thank you every one for information,but I Have a problem. That is I can'T download File KB955428_en-US.cab because when I click download link Below appear > > http://download.microsoft.com/download/c/e/2/ce2f06c0-05fc-4dca-9c5a-4e12297282b9/KB955428_en-US.cab > > but I Find Address not Found. or Internet Explorer cannot display the webpage. > > I don't know how it be. Maybe I'm in Thailand so it can't download. > > someone please help me (Send that file to me) > > email : the_glittering@hotmail.com > > Thank you very much > Try again http://www.microsoft.com/downloads/details.aspx?FamilyID=458985c3-9c6f-4049-81cd-0d0389c81f11&DisplayLang=en
Guest PA Bear [MS MVP] Posted August 18, 2008 Posted August 18, 2008 Re: Please help me Are you running an English-language version of Windows? -- ~Robear Dyer (PA Bear) MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002 AumHa VSOP & Admin http://aumha.net DTS-L http://dts-l.net/ Air Tong-ngam-tae wrote: > Thank you every one for information,but I Have a problem. That is I can'T > download File KB955428_en-US.cab because when I click download link Below > appear > > http://download.microsoft.com/download/c/e/2/ce2f06c0-05fc-4dca-9c5a-4e12297282b9/KB955428_en-US.cab > > but I Find Address not Found. or Internet Explorer cannot display the > webpage. > > I don't know how it be. Maybe I'm in Thailand so it can't download. > > someone please help me (Send that file to me) > > email : the_glittering@hotmail.com > > Thank you very much > > Air
Guest Air Tong-ngam-tae Posted August 19, 2008 Posted August 19, 2008 Ms Work 8.0. Updates Last night I try to download that file ,but still not work This morning I can download in (8.30 A.M. in Thailand) Thank you everyone for information.
Guest Rural Guy Posted August 19, 2008 Posted August 19, 2008 I don't have Works8.msi. I have Works 7. I done the steps and the programs knows I don't have works 8. So I am puzzled as to why the update keeps coming at me? I get the following comment when I click apply. " The upgrade patch cannot be installed by the Windows Installer service because the program to be upgrade may be missing, or the upgrade patch may update a different version of the prgram. Verify that the program to be upgrade exists on your computer and that you have the correct upgrade patch" I have the disk for 7 but not Works 8, therefore why is the automatic update trying to update Works8.msi? Having problems with updating XP service pack 3 also, perhaps this has something to do with it? What do you think? Thanks "Peter" wrote: > Glad you are all set. Silverlight is Microsoft's new application that is > similar to Flash: http://www.microsoft.com/SILVERLIGHT/ > > -- > Peter > Toronto, Canada > "Ellsam" <Ellsam@discussions.microsoft.com> wrote in message > news:4FA02008-B75B-45CA-8EAB-B8B50104196B@microsoft.com... > > Thank you Sterling, Peter and MowGreen for all your help it would seem to > > have worked from your advice. When I check for updates now it confirms I'm > > up-to-date except for one optional update for silverlight, or something > > like > > that, but as I don't know what this is I'll leave it alone. > > > > "Sterling" wrote: > > > >> Hi Ellsam, > >> > >> Check the instructions by Peter and MowGreen (in this thread) :-) One > >> thing > >> that I can suggest to you is to download the update to your desktop. > >> After > >> you install the update, you won't need the file, so you can drag and drop > >> it > >> to the Recycle Bin. > >> > >> Good luck, > >> > >> Sterling > >> > >> PS Steve: You're welsome. > >> > >> "Ellsam" wrote: > >> > >> > I'm sorry to seem stupid, but I've downloaded the file to my documents > >> > folder > >> > but can't work out how to get the update to run, can you help? > >> > > >> > "Sterling" wrote: > >> > > >> > > Hi MowGreen, > >> > > > >> > > Thank you for the reply. > >> > > > >> > > I'm afraid I wasn't able to find either the Works8.msi or MSOCache > >> > > folder. I > >> > > tried searching both items and Windows didn't find either. I went to > >> > > the > >> > > Office Update site you linked me to and it says that there weren't > >> > > able > >> > > updates available. > >> > > > >> > > But I think I have good news! I was able to find the update on > >> > > microsoft.com > >> > > (link below). > >> > > > >> > > http://www.microsoft.com/downloads/details.aspx?FamilyID=458985c3-9c6f-4049-81cd-0d0389c81f11&DisplayLang=en > >> > > > >> > > I downloaded the file -- KB955428_en-US.cab --, ran it, rebooted and > >> > > once I > >> > > was back on the desktop, I got a balloon informing me that there was > >> > > an > >> > > update ready. I installed it, went to MS Update and the update that > >> > > was > >> > > giving an issue now appears as a successful update. > >> > > > >> > > Thank you so much for your assistance. It's good to know there are > >> > > people > >> > > like yourself who are willing to help people :-) > >> > > > >> > > Sterling > >> > > > >> > > PS It's a DVD (I mean it says "DVD" on both the cover and on disc). > >> > > > >> > > "MowGreen [MVP]" wrote: > >> > > > >> > > > Browse the DVD [ or is it a CD? ] to see if Works8.msi is on it. > >> > > > If you find it, copy it to the MSOCache folder on the root drive. > >> > > > That's the drive where Windows is installed to, usually, C:\ > >> > > > Then try to install the update again and use Browse to point the > >> > > > installer to Works8.msi in the MSOCache folder. > >> > > > > >> > > > Or, using Internet Explorer, see if the update will install here: > >> > > > http://office.microsoft.com/en-us/downloads/maincatalog.aspx > >> > > > ( If you're in a different location than the US, click the (change) > >> > > > link > >> > > > at the top right of the page and set it to your locality ) > >> > > > > >> > > > http://office.microsoft.com/en-us/downloads/FX010402221033.aspx#9 > >> > > > > Can I use the Office Update site to update the Microsoft Works > >> > > > > Suite? > >> > > > > The Office Update site provides updates for Microsoft Word 2000, > >> > > > > Word 2002, Word 2003, and Word 2007. > >> > > > > Word 2000 is included in Microsoft Works Suite 2000 and Works > >> > > > > Suite 2001. Word 2002 is included in > >> > > > > more recent versions of the Microsoft Works Suite. The site does > >> > > > > not provide updates for the other > >> > > > > Works products, only the Word application. When you are prompted > >> > > > > to insert an Office product CD during > >> > > > > update installation, insert the Works CD. > >> > > > > >> > > > > >> > > > MowGreen [MVP 2003-2008] > >> > > > =============== > >> > > > *-343-* FDNY > >> > > > Never Forgotten > >> > > > =============== > >> > > > > >> > > > > >> > > > > >> > > > Sterling wrote: > >> > > > > >> > > > > Hi, > >> > > > > > >> > > > > I just did an update to my Windows XP SP3 (Media Center Edition) > >> > > > > machine. > >> > > > > All updates (17) installed w/out a glitch except for one: a Works > >> > > > > 8 update -- > >> > > > > (KB955428). > >> > > > > > >> > > > > "The feature are are trying to use is on a network resource that > >> > > > > is > >> > > > > unavailable" ... "Enter an alternate path to a folder containing > >> > > > > the > >> > > > > installation package Works8.msi". > >> > > > > > >> > > > > I have the Works 8 DVD but when I insert it, as I have done > >> > > > > before for Works > >> > > > > 8 updates, nothing happens. I've already tried 3 times to install > >> > > > > the update > >> > > > > but it keeps failing. > >> > > > > > >> > > > > Sterling > >> > > > > >
Guest mrrend Posted August 21, 2008 Posted August 21, 2008 I had the same problem but your solution worked (behind the scenes,as it downloaded without telling me!!!) I wish Microsoft would sort out these problems in advance!! "Sterling" wrote: > Hi MowGreen, > > Thank you for the reply. > > I'm afraid I wasn't able to find either the Works8.msi or MSOCache folder. I > tried searching both items and Windows didn't find either. I went to the > Office Update site you linked me to and it says that there weren't able > updates available. > > But I think I have good news! I was able to find the update on microsoft.com > (link below). > > http://www.microsoft.com/downloads/details.aspx?FamilyID=458985c3-9c6f-4049-81cd-0d0389c81f11&DisplayLang=en > > I downloaded the file -- KB955428_en-US.cab --, ran it, rebooted and once I > was back on the desktop, I got a balloon informing me that there was an > update ready. I installed it, went to MS Update and the update that was > giving an issue now appears as a successful update. > > Thank you so much for your assistance. It's good to know there are people > like yourself who are willing to help people :-) > > Sterling > > PS It's a DVD (I mean it says "DVD" on both the cover and on disc). > > "MowGreen [MVP]" wrote: > > > Browse the DVD [ or is it a CD? ] to see if Works8.msi is on it. > > If you find it, copy it to the MSOCache folder on the root drive. > > That's the drive where Windows is installed to, usually, C:\ > > Then try to install the update again and use Browse to point the > > installer to Works8.msi in the MSOCache folder. > > > > Or, using Internet Explorer, see if the update will install here: > > http://office.microsoft.com/en-us/downloads/maincatalog.aspx > > ( If you're in a different location than the US, click the (change) link > > at the top right of the page and set it to your locality ) > > > > http://office.microsoft.com/en-us/downloads/FX010402221033.aspx#9 > > > Can I use the Office Update site to update the Microsoft Works Suite? > > > The Office Update site provides updates for Microsoft Word 2000, Word 2002, Word 2003, and Word 2007. > > > Word 2000 is included in Microsoft Works Suite 2000 and Works Suite 2001. Word 2002 is included in > > > more recent versions of the Microsoft Works Suite. The site does not provide updates for the other > > > Works products, only the Word application. When you are prompted to insert an Office product CD during > > > update installation, insert the Works CD. > > > > > > MowGreen [MVP 2003-2008] > > =============== > > *-343-* FDNY > > Never Forgotten > > =============== > > > > > > > > Sterling wrote: > > > > > Hi, > > > > > > I just did an update to my Windows XP SP3 (Media Center Edition) machine. > > > All updates (17) installed w/out a glitch except for one: a Works 8 update -- > > > (KB955428). > > > > > > "The feature are are trying to use is on a network resource that is > > > unavailable" ... "Enter an alternate path to a folder containing the > > > installation package Works8.msi". > > > > > > I have the Works 8 DVD but when I insert it, as I have done before for Works > > > 8 updates, nothing happens. I've already tried 3 times to install the update > > > but it keeps failing. > > > > > > Sterling > >
Guest InNeedofHELP Posted August 30, 2008 Posted August 30, 2008 SOLVED. Issues around upgrading Works 9 to Office Suites (including Professional, Small Biz) still exist. Solved by spending $45 to purchase a Works 9 package at local computer store. Downloaded patch from MS http://support.microsoft.com/kb/943290/en-us . Installed new Office Suite effortlessly. I had been running into 2 key problems with the MS "fix" download: 1) Insisted on having a physical disk for a .msi file. Didn't have because Works was OEM and could not locate the file on recovery disks. 2) During upgrade, kept getting MS error message that Works 9 is an ineligible program for the upgrade even though it clearly states that Works 9 is eligible on the Suite box! "Steve Edwards" wrote: > Thank you! Thank You! Thank You! > > Don't mean to sound so excited but this is the "1st" time I've actually > found assistance here that didn't take a course in rocket science to fix. > Great Assist! > > Again... > > Thank You... > > Cheers > > "Sterling" wrote: > > > Hi MowGreen, > > > > Thank you for the reply. > > > > I'm afraid I wasn't able to find either the Works8.msi or MSOCache folder. I > > tried searching both items and Windows didn't find either. I went to the > > Office Update site you linked me to and it says that there weren't able > > updates available. > > > > But I think I have good news! I was able to find the update on microsoft.com > > (link below). > > > > http://www.microsoft.com/downloads/details.aspx?FamilyID=458985c3-9c6f-4049-81cd-0d0389c81f11&DisplayLang=en > > > > I downloaded the file -- KB955428_en-US.cab --, ran it, rebooted and once I > > was back on the desktop, I got a balloon informing me that there was an > > update ready. I installed it, went to MS Update and the update that was > > giving an issue now appears as a successful update. > > > > Thank you so much for your assistance. It's good to know there are people > > like yourself who are willing to help people :-) > > > > Sterling > > > > PS It's a DVD (I mean it says "DVD" on both the cover and on disc). > > > > "MowGreen [MVP]" wrote: > > > > > Browse the DVD [ or is it a CD? ] to see if Works8.msi is on it. > > > If you find it, copy it to the MSOCache folder on the root drive. > > > That's the drive where Windows is installed to, usually, C:\ > > > Then try to install the update again and use Browse to point the > > > installer to Works8.msi in the MSOCache folder. > > > > > > Or, using Internet Explorer, see if the update will install here: > > > http://office.microsoft.com/en-us/downloads/maincatalog.aspx > > > ( If you're in a different location than the US, click the (change) link > > > at the top right of the page and set it to your locality ) > > > > > > http://office.microsoft.com/en-us/downloads/FX010402221033.aspx#9 > > > > Can I use the Office Update site to update the Microsoft Works Suite? > > > > The Office Update site provides updates for Microsoft Word 2000, Word 2002, Word 2003, and Word 2007. > > > > Word 2000 is included in Microsoft Works Suite 2000 and Works Suite 2001. Word 2002 is included in > > > > more recent versions of the Microsoft Works Suite. The site does not provide updates for the other > > > > Works products, only the Word application. When you are prompted to insert an Office product CD during > > > > update installation, insert the Works CD. > > > > > > > > > MowGreen [MVP 2003-2008] > > > =============== > > > *-343-* FDNY > > > Never Forgotten > > > =============== > > > > > > > > > > > > Sterling wrote: > > > > > > > Hi, > > > > > > > > I just did an update to my Windows XP SP3 (Media Center Edition) machine. > > > > All updates (17) installed w/out a glitch except for one: a Works 8 update -- > > > > (KB955428). > > > > > > > > "The feature are are trying to use is on a network resource that is > > > > unavailable" ... "Enter an alternate path to a folder containing the > > > > installation package Works8.msi". > > > > > > > > I have the Works 8 DVD but when I insert it, as I have done before for Works > > > > 8 updates, nothing happens. I've already tried 3 times to install the update > > > > but it keeps failing. > > > > > > > > Sterling > > >
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