Guest Ken Posted August 16, 2007 Posted August 16, 2007 Hi everyone, Update KB936181 will not install. How do I get it to install? Thanks, Ken
Guest pizzapieguy Posted August 16, 2007 Posted August 16, 2007 Ken3089827 Wrote: > Hi everyone, > > Update KB936181 will not install. How do I get it to install? > > Thanks, > > Ken I am having the same problem. It says it installs, but I keep getting pop up notices in the system tray telling me it is available to install. Also, when I explicitly visit the Windows Update site, it tells me that I can install this update. I've tried installing both via the popup message and the web site. I also tried downloading the update on the via the system tray pop up and then chose to shut down the computer and install the update after windows has logged off in an effort to avoid any interference. I still get the notices. Has anyone discovered a fix for this? Thanks -- pizzapieguy ------------------------------------------------------------------------ pizzapieguy's Profile: http://forums.techarena.in/member.php?userid=29449 View this thread: http://forums.techarena.in/showthread.php?t=801773 http://forums.techarena.in
Guest Ottmar Freudenberger Posted August 16, 2007 Posted August 16, 2007 "Ken" <sorry.no@email> schrieb: > Update KB936181 will not install. How do I get it to install? Ypu may wanna try downloading and installing the update manually: http://www.microsoft.com/downloads/details.aspx?FamilyID=021e12f5-cb46-43df-a2b8-185639ba2807&DisplayLang=en In case the installation still fails, please post the content of the error message you're receiving. Having a look into the "msxml4-KB936181-enu.LOG" file to be found in the Windows folder may be helpfull too. See also http://support.microsoft.com/kb/936181/ and the "Known issues" section there. Bye, Freudi
Guest jaybart Posted August 16, 2007 Posted August 16, 2007 I too cannot get this update to install. Have tried repeatedly with auto updates, manual install--nothing works. Within minutes of "successful installation" message, the tray icon is back and ready to be downloaded again. Have tried the Microsoft's website KB936181 method to no avail- namely: 1.) used Add or Remove Programs to delete 936181 2.) deleted Msxml4.dll from windows\system32 folder 3.) used Add or Remove Programs to "repair" the previous version of Msxml 4.0 which in my case was MsXml 4.0 SP2 (KB927978) On step three above was stopped midway as the computer could not find the reference file from which to "repair"-- From here I used system restore to go back to yesterday and tried again- This time just using the manual download and install...no effect. System restore- again. Next: tried using Add or Remove Programs to remove only the previous version of Msxml 4.0 SP2 (927978) hopefully in its entirety, expecting this may resolve the issue based on the Microsoft knowledge base comment for 936181 that states "Security Update Package 936181 is a complete installation package...only offered if earlier version of Msxml 4.0 SP2 is already installed" The idea being to remove any previous installations, then cover the security hole with one manual installation of 936181... however even after uninstalling the previous Msxml version 927978 the yellow shield icon was back in the tray.. never missing a beat. Even after re-installing again and re-boot it returns within a few minutes. I have had no error messages during installation- the computer isn't recognizing any errors simply failing to recognize that this patch has already been installed. I have checked for patches for every Office component and updated accordingly- there are no missing holes in other software packages. Does anyone have any idea how to finally settle this point? I live in japan and Ive seen one message board from a japanese experiencing the same problem- presumably there are a lot more of us out there, but not much news due to the recent release of this patch? -any technical wizards out there who know the solution? Your help is appreciated JayBart -- jaybart ------------------------------------------------------------------------ jaybart's Profile: http://forums.techarena.in/member.php?userid=29472 View this thread: http://forums.techarena.in/showthread.php?t=801773 http://forums.techarena.in
Guest Ottmar Freudenberger Posted August 16, 2007 Posted August 16, 2007 "jaybart" <jaybart.2veu3f@DoNotSpam.com> schrieb: > I too cannot get this update to install. And which Windows version are you using? Did you have a look into the "msxml4-KB936181-enu.LOG"? Bye, Freudi
Guest Bob David Posted August 17, 2007 Posted August 17, 2007 I am also having this problem. Thanks you for the suggestion. I tried to install it manually and got the following error message: Could not open key: HKEY_LOCAL_MACHINE\Software\Classes\Msxlm2.DOM Document.4.0\CLSID. Verify that you have sufficient access to that key, or contact your support personnel. Can you help me. Thanks, Bob "Ottmar Freudenberger" wrote: > "Ken" <sorry.no@email> schrieb: > > > Update KB936181 will not install. How do I get it to install? > > Ypu may wanna try downloading and installing the update manually: > http://www.microsoft.com/downloads/details.aspx?FamilyID=021e12f5-cb46-43df-a2b8-185639ba2807&DisplayLang=en > > In case the installation still fails, please post the content of > the error message you're receiving. Having a look into the > "msxml4-KB936181-enu.LOG" file to be found in the Windows folder > may be helpfull too. See also http://support.microsoft.com/kb/936181/ > and the "Known issues" section there. > > Bye, > Freudi >
Guest jaybart Posted August 17, 2007 Posted August 17, 2007 Ottmar Freudenberger3090367 Wrote: > "jaybart" <jaybart.2veu3f@DoNotSpam.com> schrieb: > > > I too cannot get this update to install. > > And which Windows version are you using? > Did you have a look into the "msxml4-KB936181-enu.LOG"? > > Bye, > Freudi Hello Freudi, Thanks for your response. I did check the log files- I found two. One for English (enu) One for Japanese (jpn) Regret that I am just a typical PC user, and as such a layman, reviewing the garbled mass of messages in the log file doesn't clarify anything to my meager brain. I am running Windows XP SP2 japanese language version. I have downloaded and installed 936181 from the MS japan download center website (no luck installing- but thats where I got it from). Any ideas? any help is appreciated. -- jaybart ------------------------------------------------------------------------ jaybart's Profile: http://forums.techarena.in/member.php?userid=29472 View this thread: http://forums.techarena.in/showthread.php?t=801773 http://forums.techarena.in
Guest jaybart Posted August 17, 2007 Posted August 17, 2007 A-HA! It seems the problem has been resolved- so I'll mention for the benefit of any other non-tech types like me who look at this board.. In my case, during the trial routines of uninstalling previous versions (and the current version 936181) using Add or Remove Programs, I somehow overlooked the little extra program in the Programs list "Msxml 4.0 Parser (0.06mb)" that was positioned immediately below the other Msxml 4.0 installations. I've no idea what a Parser is or does, but after deleting this (in addition to all previous versions of msxml 4.0 --including 936181-- ) it seems I was finally able to download and install 936181 correctly using the auto update function- the annoying yellow shield is gone now, after having re-booted..and the microsoft update site tells me there are no outstanding patches needed. Anyways thats how it was resolved. -- jaybart ------------------------------------------------------------------------ jaybart's Profile: http://forums.techarena.in/member.php?userid=29472 View this thread: http://forums.techarena.in/showthread.php?t=801773 http://forums.techarena.in
Guest Ottmar Freudenberger Posted August 17, 2007 Posted August 17, 2007 "Bob David" <Bob David@discussions.microsoft.com> schrieb: >I am also having this problem. Thanks you for the suggestion. I tried to > install it manually and got the following error message: > Could not open key: > HKEY_LOCAL_MACHINE\Software\Classes\Msxlm2.DOM Document.4.0\CLSID. Verify > that you have sufficient access to that key, or contact your support > personnel. Which Windows version are you running? If Windows XP, which applications are running permantly in the background? Please stop any of them and try reinstalling the update (maybe in Safe Mode). You may also want to check "Method 2" mentioned for IE7 installation problems which handles insufficent user rights for accessing/writing registry keys too: http://support.microsoft.com/kb/917925/en-us HTH, Freudi
Guest chandler220@gmail.com Posted August 17, 2007 Posted August 17, 2007 On 8 17 , 2:20, jaybart <jaybart.2vg...@DoNotSpam.com> wrote: > A-HA! > > It seems the problem has been resolved- so I'll mention for the benefit > of any other non-tech types like me who look at this board.. > > In my case, during the trial routines of uninstalling previous versions > (and the current version 936181) using Add or Remove Programs, I > somehow overlooked the little extra program in the Programs list "Msxml > 4.0 Parser (0.06mb)" that was positioned immediately below the other > Msxml 4.0 installations. > > I've no idea what a Parser is or does, but after deleting this (in > addition to all > previous versions of msxml 4.0 --including 936181-- ) it seems I was > finally able to download and install 936181 correctly using the auto > update function- the annoying yellow shield is gone now, after having > re-booted..and the microsoft update site tells me there are no > outstanding patches needed. > > Anyways thats how it was resolved. > > -- > jaybart > ------------------------------------------------------------------------ > jaybart's Profile:http://forums.techarena.in/member.php?userid=29472 > View this thread:http://forums.techarena.in/showthread.php?t=801773 > > http://forums.techarena.in I agree with jaybart, I was also having the same problem, but I didn't uninstall the Parser (MSXML 6.0 Parser (KB933579)), I just uninstalled the MSXML 4.0 SP2 (KB936181) and MSXML 4.0 SP2 (KB927978)-the previous version, and restart, then use auto-update to update the (KB936181) and problem sloved, in my experience, you must also uninstall the previous, otherwise it just same.
Guest pizzapieguy Posted August 18, 2007 Posted August 18, 2007 I went to the KB article about the 936181 update and tried to follow the procedure in the Known Issues section. I uninstalled 936181, then tried to delete msxml4.dll in the %SystemRoot%\System32 folder. This file could not be deleted (in use or protected disk error message). However, shortly after, the taskbar prompted me to install update 927978 again. After doing this and rebooting, I manually installed 936181 and everything seems to be fine now. I have WinXP SP2 English language version. Thanks for pointing me in the right direction, Freudi. -- pizzapieguy ------------------------------------------------------------------------ pizzapieguy's Profile: http://forums.techarena.in/member.php?userid=29449 View this thread: http://forums.techarena.in/showthread.php?t=801773 http://forums.techarena.in
Guest twosticks Posted August 19, 2007 Posted August 19, 2007 I tried to uninstall 2 previous versions of the MSXML but got a message that the uninstaller would't work in safe mode (I wasn't in safe mode) or some other problem: the uninstaller not proper I tried 3 different uninstallers. No luck. Now what can I do?
Guest berend berends Posted August 22, 2007 Posted August 22, 2007 Update KB936181 will not install I wonder if there is anyone who doesn't have problems with this update. regards berend EggHeadCafe - .NET Developer Portal of Choice http://www.eggheadcafe.com
Guest twosticks Posted August 22, 2007 Posted August 22, 2007 RE: Update KB936181 will not install Yes. I think it is called "Mac" and/or "Linux." Or "My PC crashed two years ago..." "berend berends" wrote: > I wonder if there is anyone who doesn't have problems with this update. > > regards > > berend > > EggHeadCafe - .NET Developer Portal of Choice > http://www.eggheadcafe.com >
Guest Ottmar Freudenberger Posted August 22, 2007 Posted August 22, 2007 Re: Update KB936181 will not install <berend berends> schrieb: >I wonder if there is anyone who doesn't have problems with this update. Yes, and I wonder, if there's any Egghead which checks he's posting into a newsgroup with a defect webinterface (with an even more defective one than MS's, which isn't easy to accomplish anyhow). Bye, Freudi
Guest Tread Posted September 1, 2007 Posted September 1, 2007 Re: Update KB936181 will not install I just got this vista laptop a few days before the last post here, and now I'm having the same problem. I've read through this thread and none of the suggestions have helped. Is there anything else I can do? Also, I don't know how to see the update log, and another update (Windows Update software 7.0.6000.374) failed with an error code of 8024D00F (and there hasn't been a second attempt). This is frustrating, I've tried the install of the msxml update 12 times over two weeks.
Guest Ottmar Freudenberger Posted September 1, 2007 Posted September 1, 2007 Re: Update KB936181 will not install "Tread" <Tread@discussions.microsoft.com> schrieb: >I just got this vista laptop a few days before the last post here, and now > I'm having the same problem. I've read through this thread and none of the > suggestions have helped. Is there anything else I can do? http://support.microsoft.com/kb/936181 and the Known Issues section there may help. > Also, I don't know how to see the update log Start -> Run -> %windir%\msxml4-KB936181-enu.LOG [Hit [Enter]-Key] Bye, Freudi
Guest cmroanirgo Posted September 2, 2007 Posted September 2, 2007 RE: Update KB936181 will not install I too am having this problem. I have tried uninstalling other msxml 4.0 updates (suggested above), but this update doesn't work. When I go to remove the MSXML 6.0 Parser it indicates that I need to uninstall MSSQL 2005 Express, which I am reluctant to do (It is installed as part of my Visual Studio 2005 install and I'll need to fix that again...and re apply services packs...all for one stupid misbehaving update). PS: I run as Administrator PS: I know of several others (that don't have a developer setup) that also have this issue
Guest fairyreveries Posted October 20, 2007 Posted October 20, 2007 RE: Update KB936181 will not install Sooo as I'm looking through these posts trying to find a solution to the KB936181 situation I see that I am having all of these issues....none of the suggestions are helping me either....I've tried uninstalling KB927978 which I don't have for some reason...also I've uninstalled KB933579 and it did that, thought I did it and *poof* KB936181 is still there. Now I also have to contend with getting rid of Office XP Service Pack 3....I got that one when I was following the article at http://support.microsoft.com/kb936181 as one person keeps suggesting. This is now getting ridiculous. I want these two updates gone. Has ANYONE found another solution that they can assist me with (and please in the non-technicial terms please...) I am at my wits end.... "cmroanirgo" wrote: > I too am having this problem. I have tried uninstalling other msxml 4.0 > updates (suggested above), but this update doesn't work. > > When I go to remove the MSXML 6.0 Parser it indicates that I need to > uninstall MSSQL 2005 Express, which I am reluctant to do (It is installed as > part of my Visual Studio 2005 install and I'll need to fix that again...and > re apply services packs...all for one stupid misbehaving update). > > PS: I run as Administrator > > PS: I know of several others (that don't have a developer setup) that also > have this issue
Guest cmroanirgo Posted October 21, 2007 Posted October 21, 2007 RE: Update KB936181 will not install Yes. I did find a solution. Unfortunately, it's messy and involves playing with your registry settings. This solution of course requires a certain amount of knowledge of the registry and permissions. (MS support were in awe of me when I actually found this solution - I found them particularly incompetent btw). To check that your problem is the same as mine: i) Open your registry ii) go to HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Msxml2.DomDocument.4.0\CLSID iii) If it's not there, we have different issues iv) right-click on 'CLSID' and click 'Permissions...' v) Look to see if you have 'SYSTEM' there and that it has 'Full Control' vi) If it is there, we have different issues If you are still reading... What appears to be the problem is that in the dim past, some XML installer used the wrong permissions when it created the keys in the registry. This new installer uses the 'SYSTEM' account to add/update the values (which it obviously can't do). The below steps outline how to add 'SYSTEM' account to those nodes causing problems. You'll need to do this on all the nodes in the registry similar to Msxml2.?????.4.0: The fix, for each node that looks like Msxml2.?????.4.0: i) right click on Msxml2.?????.4.0 (eg 'Msxml2.DomDocument.4.0') ii) Click 'Permissions...' iii) Click 'Advanced' iv) Hopefully you'll see 'SYSTEM' there. If you don't you'll need to add it v) Select 'SYSTEM' vi) Select 'Replace permission entries on all child objects...' and OK vii) If any confirmation message appear, accept them. viii) You should be able to run the tests mentioned above again and now see 'SYSTEM' there with full permissions. ix) repeat for all nodes (there's a dozen or so of them) Done! Try re-running KB936181 setup again. It should now install correctly. Disclaimer: If you do not understand these steps, then I suggest you ask someone you know with sufficient IT skills to apply these changes. I take no responsibility for any one's incompetance relating to applying these fixes. If you screw up, it's your own fault. Not mine. Then again, blame MS for leaving us with this mess in the first place. I honestly hope however, that this resolves your problem. Good luck!!! Perhaps some dimwit at MS might come across this fix and create a little 'hot fix' of their own that remedies this permission issue. If the do...then they should thank the general public for this fix and that their 'hot fix' just automates the steps. Otherwise, i'll seriously consider legal action for the pain and angst this has caused the general public. [i also have copious notes with MS support which clearly describes how poorly they were able to diagnose this problem and generate a suitable fix. As you can probably tell, I'm rather vexed with MS] "fairyreveries" wrote: > Sooo as I'm looking through these posts trying to find a solution to the > KB936181 situation I see that I am having all of these issues....none of the > suggestions are helping me either....I've tried uninstalling KB927978 which I > don't have for some reason...also I've uninstalled KB933579 and it did that, > thought I did it and *poof* KB936181 is still there. Now I also have to > contend with getting rid of Office XP Service Pack 3....I got that one when I > was following the article at http://support.microsoft.com/kb936181 as one > person keeps suggesting. This is now getting ridiculous. I want these two > updates gone. Has ANYONE found another solution that they can assist me with > (and please in the non-technicial terms please...) I am at my wits end.... > > "cmroanirgo" wrote: >
Guest fairyreveries Posted October 21, 2007 Posted October 21, 2007 RE: Update KB936181 will not install Although your efforts were valiant, it did not work. I did everything you suggested and it still does not update. Also, I want to know why do I have Office XP Service Pack 3 to install? Thanks again and I hope that someone somewhere in MS Land will fix this stupid thing soon. "cmroanirgo" wrote: > Yes. I did find a solution. Unfortunately, it's messy and involves playing > with your registry settings. This solution of course requires a certain > amount of knowledge of the registry and permissions. (MS support were in awe > of me when I actually found this solution - I found them particularly > incompetent btw). > > To check that your problem is the same as mine: > i) Open your registry > ii) go to HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Msxml2.DomDocument.4.0\CLSID > iii) If it's not there, we have different issues > iv) right-click on 'CLSID' and click 'Permissions...' > v) Look to see if you have 'SYSTEM' there and that it has 'Full Control' > vi) If it is there, we have different issues > > If you are still reading... > What appears to be the problem is that in the dim past, some XML installer > used the wrong permissions when it created the keys in the registry. This new > installer uses the 'SYSTEM' account to add/update the values (which it > obviously can't do). The below steps outline how to add 'SYSTEM' account to > those nodes causing problems. > > You'll need to do this on all the nodes in the registry similar to > Msxml2.?????.4.0: > The fix, for each node that looks like Msxml2.?????.4.0: > i) right click on Msxml2.?????.4.0 (eg 'Msxml2.DomDocument.4.0') > ii) Click 'Permissions...' > iii) Click 'Advanced' > iv) Hopefully you'll see 'SYSTEM' there. If you don't you'll need to add it > v) Select 'SYSTEM' > vi) Select 'Replace permission entries on all child objects...' and OK > vii) If any confirmation message appear, accept them. > viii) You should be able to run the tests mentioned above again and now see > 'SYSTEM' there with full permissions. > ix) repeat for all nodes (there's a dozen or so of them) > > Done! Try re-running KB936181 setup again. It should now install correctly. > > Disclaimer: > If you do not understand these steps, then I suggest you ask someone you > know with sufficient IT skills to apply these changes. > I take no responsibility for any one's incompetance relating to applying > these fixes. If you screw up, it's your own fault. Not mine. > Then again, blame MS for leaving us with this mess in the first place. > > I honestly hope however, that this resolves your problem. Good luck!!! > > Perhaps some dimwit at MS might come across this fix and create a little > 'hot fix' of their own that remedies this permission issue. If the do...then > they should thank the general public for this fix and that their 'hot fix' > just automates the steps. Otherwise, i'll seriously consider legal action for > the pain and angst this has caused the general public. > [i also have copious notes with MS support which clearly describes how > poorly they were able to diagnose this problem and generate a suitable fix. > As you can probably tell, I'm rather vexed with MS] > > > "fairyreveries" wrote: > > > Sooo as I'm looking through these posts trying to find a solution to the > > KB936181 situation I see that I am having all of these issues....none of the > > suggestions are helping me either....I've tried uninstalling KB927978 which I > > don't have for some reason...also I've uninstalled KB933579 and it did that, > > thought I did it and *poof* KB936181 is still there. Now I also have to > > contend with getting rid of Office XP Service Pack 3....I got that one when I > > was following the article at http://support.microsoft.com/kb936181 as one > > person keeps suggesting. This is now getting ridiculous. I want these two > > updates gone. Has ANYONE found another solution that they can assist me with > > (and please in the non-technicial terms please...) I am at my wits end.... > > > > "cmroanirgo" wrote: > > >
Guest Peter Jansz Posted October 22, 2007 Posted October 22, 2007 Update KB936181 comes back again I did all the exercises for all Msxml2????.4.0 entries in the registry as described in Update KB926181 will not install - cmroaming 20-oct-07 09:51:00 I checked for each Msxml2????.4.0 SYSTEM entry in the registry the checkbox "Replace permission entries on all child objects .." (In the Dutch language the wording is different. I assume that this is the second line checkbox for each SYSTEM entry). By the way: looking back on pages where I checked the checkbox I see that the checked checkbox returned into unchecked. I do not know why. After these exercises I started the update. At the end I got the confirmation that the update was succesfull and that no more updates are waiting. Hurrah it happend. I got rid of the repeated Update KB936181. But than, closing Vista, I get again the message that an update is waiting. And what a suprise it is the horrible Update KB936181 which is back again. I AM GETTING SICK from this MICROSOFT. Question: What can/shold I do ...? EggHeadCafe - .NET Developer Portal of Choice http://www.eggheadcafe.com
Guest Peter Jansz Posted October 22, 2007 Posted October 22, 2007 Update KB936181 comes back again I did all the exercises for all Msxml2????.4.0 entries in the registry as described in Update KB926181 will not install - cmroaming 20-oct-07 09:51:00 I checked for each Msxml2????.4.0 SYSTEM entry in the registry the checkbox "Replace permission entries on all child objects .." (In the Dutch language the wording is different. I assume that this is the second line checkbox for each SYSTEM entry). By the way: looking back on pages where I checked the checkbox I see that the checked checkbox returned into unchecked. I do not know why. After these exercises I started the update. At the end I got the confirmation that the update was succesfull and that no more updates are waiting. Hurrah it happend. I got rid of the repeated Update KB936181. But than, closing Vista, I get again the message that an update is waiting. And what a suprise it is the horrible Update KB936181 which is back again. I AM GETTING SICK from this MICROSOFT. Question: What can/shold I do ...? EggHeadCafe - .NET Developer Portal of Choice http://www.eggheadcafe.com
Guest cmroanirgo Posted October 23, 2007 Posted October 23, 2007 RE: Update KB936181 comes back again Yes, this is because your machine had already downloaded the update. I presume that once you had rebooted, the problem has gone away? If not, just install the update again. It should be OK after that You can verify that Windows Update won't bug you again, by going to the Windows Update site and seeing that KB936181 is indeed gone. If it's still there, i'm sorry. something else must be going on. "Peter Jansz" wrote: > I did all the exercises for all Msxml2????.4.0 entries in the registry as described in Update KB926181 will not install - cmroaming 20-oct-07 09:51:00 > > I checked for each Msxml2????.4.0 SYSTEM entry in the registry the checkbox > "Replace permission entries on all child objects .." (In the Dutch language the wording is different. I assume that this is the second line checkbox for each SYSTEM entry). > > By the way: looking back on pages where I checked the checkbox I see that the checked checkbox returned into unchecked. I do not know why. > > After these exercises I started the update. At the end I got the confirmation that the update was succesfull and that no more updates are waiting. > > Hurrah it happend. I got rid of the repeated Update KB936181. > But than, closing Vista, I get again the message that an update is waiting. And what a suprise it is the horrible Update KB936181 which is back again. > > I AM GETTING SICK from this MICROSOFT. > > Question: What can/shold I do ...? > > EggHeadCafe - .NET Developer Portal of Choice > http://www.eggheadcafe.com >
Guest omar Posted October 25, 2007 Posted October 25, 2007 KB936181 I followed same method as chandler22 (except I had a total of 3 versions of MSXML 4.0 SP2 to un-install). Once complete, I was able to get KB936181 to install w/ no problems - and no more persistent "updates ready to install". Thanks chandler22. EggHeadCafe - .NET Developer Portal of Choice http://www.eggheadcafe.com
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