Guest krisbke Posted August 17, 2007 Posted August 17, 2007 Hi there, The latest batch of updates really left me in a mess a couple of days ago. Upon rebooting, explorer.exe would not run, leaving me with just the wallpaper and the ability to use Task Manager. If I tried to run explorer.exe from Task Manager, I was told it could not be found or I didn't have the permissions. System Restore would not work and I had the same trouble in safe mode (System Restore eventually worked in safe mode, but did not solve the problem in normal mode). After uninstalling the various updates one-by-one, I finally uninstalled the last two together as I'd lost hope this was going to work. They were KB938828 and KB936021, and to my surprise that actually did the trick. I then re-installed the known harmless updates, plus KB936021, and rebooted. Everything was as it should be, so I thought I'd see what happened if I re-installed KB938828. It failed to install, crashing Windows Update and leaving me pretty sure this was the culprit. I post this more as a slice of info for Microsoft and other users out there who may have found themselves in similar trouble and wondered what was going on. And I would also be interested to know if other people have experienced the same problem. Maybe there was a software conflict involved?
Guest MowGreen [MVP] Posted August 17, 2007 Posted August 17, 2007 > Maybe there was a software conflict involved? Which antivirus software is installed ? Perhaps said AV is 'guarding' explorer.exe from any 'unwanted' changes and that's where the issue lies. AntiVir ? Or, perhaps there is other security software 'guarding' explorer.exe and that's where the issue stems from. It's either one or the other. MowGreen [MVP 2003-2007] =============== *-343-* FDNY Never Forgotten =============== krisbke wrote: > Hi there, > > The latest batch of updates really left me in a mess a couple of days ago. > Upon rebooting, explorer.exe would not run, leaving me with just the > wallpaper and the ability to use Task Manager. If I tried to run explorer.exe > from Task Manager, I was told it could not be found or I didn't have the > permissions. System Restore would not work and I had the same trouble in safe > mode (System Restore eventually worked in safe mode, but did not solve the > problem in normal mode). > > After uninstalling the various updates one-by-one, I finally uninstalled the > last two together as I'd lost hope this was going to work. They were KB938828 > and KB936021, and to my surprise that actually did the trick. I then > re-installed the known harmless updates, plus KB936021, and rebooted. > Everything was as it should be, so I thought I'd see what happened if I > re-installed KB938828. It failed to install, crashing Windows Update and > leaving me pretty sure this was the culprit. > > I post this more as a slice of info for Microsoft and other users out there > who may have found themselves in similar trouble and wondered what was going > on. And I would also be interested to know if other people have experienced > the same problem. Maybe there was a software conflict involved?
Guest WilliamGeorge Posted August 17, 2007 Posted August 17, 2007 Similar problem here. Windows would not start this morning after installation of this week's batch of updates. Eventually started after reset. Then would not switch between accounts. System Restore to configuration before updates. AOK. Reinstalled all the updates, and account switching problem reappeared. Another system restore and then started installing the updates one-by-one. Culprit immediately identified as KB938828. All other updates installed with no apparent problem. AV software is ZoneAlarm AV. "MowGreen [MVP]" wrote: > > Maybe there was a software conflict involved? > > Which antivirus software is installed ? Perhaps said AV is 'guarding' > explorer.exe from any 'unwanted' changes and that's where the issue > lies. AntiVir ? > Or, perhaps there is other security software 'guarding' explorer.exe and > that's where the issue stems from. > It's either one or the other. > > MowGreen [MVP 2003-2007] > =============== > *-343-* FDNY > Never Forgotten > =============== > > > krisbke wrote: > > > Hi there, > > > > The latest batch of updates really left me in a mess a couple of days ago. > > Upon rebooting, explorer.exe would not run, leaving me with just the > > wallpaper and the ability to use Task Manager. If I tried to run explorer.exe > > from Task Manager, I was told it could not be found or I didn't have the > > permissions. System Restore would not work and I had the same trouble in safe > > mode (System Restore eventually worked in safe mode, but did not solve the > > problem in normal mode). > > > > After uninstalling the various updates one-by-one, I finally uninstalled the > > last two together as I'd lost hope this was going to work. They were KB938828 > > and KB936021, and to my surprise that actually did the trick. I then > > re-installed the known harmless updates, plus KB936021, and rebooted. > > Everything was as it should be, so I thought I'd see what happened if I > > re-installed KB938828. It failed to install, crashing Windows Update and > > leaving me pretty sure this was the culprit. > > > > I post this more as a slice of info for Microsoft and other users out there > > who may have found themselves in similar trouble and wondered what was going > > on. And I would also be interested to know if other people have experienced > > the same problem. Maybe there was a software conflict involved? >
Guest krisbke Posted August 17, 2007 Posted August 17, 2007 Thanks for your response. It might be the AV, I suppose. I do have Antivir, but when I examined the processes in Task Manager after boot-up, it was not running. A lesser-known HIPS program called ProSecurity had started up successfully, but I'd put it in 'installing mode' before downloading the updates to hopefully avoid any issues. I finally got KB938828 to install and it provoked the same scenario again, so I uninstalled it in safe mode (it would not uninstall in normal mode). Seeing as it is an update aimed at improving XP's stability, which I wasn't having issues with before, I think I'll just leave it uninstalled. Were it a security update, I'd be a little more concerned. Thanks again for your input. "MowGreen [MVP]" wrote: > > Maybe there was a software conflict involved? > > Which antivirus software is installed ? Perhaps said AV is 'guarding' > explorer.exe from any 'unwanted' changes and that's where the issue > lies. AntiVir ? > Or, perhaps there is other security software 'guarding' explorer.exe and > that's where the issue stems from. > It's either one or the other. > > MowGreen [MVP 2003-2007] > =============== > *-343-* FDNY > Never Forgotten > =============== > > > krisbke wrote: > > > Hi there, > > > > The latest batch of updates really left me in a mess a couple of days ago. > > Upon rebooting, explorer.exe would not run, leaving me with just the > > wallpaper and the ability to use Task Manager. If I tried to run explorer.exe > > from Task Manager, I was told it could not be found or I didn't have the > > permissions. System Restore would not work and I had the same trouble in safe > > mode (System Restore eventually worked in safe mode, but did not solve the > > problem in normal mode). > > > > After uninstalling the various updates one-by-one, I finally uninstalled the > > last two together as I'd lost hope this was going to work. They were KB938828 > > and KB936021, and to my surprise that actually did the trick. I then > > re-installed the known harmless updates, plus KB936021, and rebooted. > > Everything was as it should be, so I thought I'd see what happened if I > > re-installed KB938828. It failed to install, crashing Windows Update and > > leaving me pretty sure this was the culprit. > > > > I post this more as a slice of info for Microsoft and other users out there > > who may have found themselves in similar trouble and wondered what was going > > on. And I would also be interested to know if other people have experienced > > the same problem. Maybe there was a software conflict involved? >
Guest krisbke Posted August 17, 2007 Posted August 17, 2007 Ok, I just had a look at the ProSecurity forum (http://www.proactive-hips.com/forum/) and that would appear to be where the problem began for me. Someone in the relevant thread points to a thread on Wilders suggesting Online Armor is producing similar results, so I guess it's the HIPS. KB938828 replaces explorer.exe, apparently. The solution is to disable the HIPS entirely and install the update (and as someone in the thread says, to then reboot in learning mode). Thanks again and good luck.
Guest MowGreen [MVP] Posted August 17, 2007 Posted August 17, 2007 You're mowst welcome and *thank you* for taking the time to post which software, ProSecurity, was causing the issue. MowGreen [MVP 2003-2007] =============== *-343-* FDNY Never Forgotten =============== krisbke wrote: > Ok, > > I just had a look at the ProSecurity forum > (http://www.proactive-hips.com/forum/) and that would appear to be where the > problem began for me. Someone in the relevant thread points to a thread on > Wilders suggesting Online Armor is producing similar results, so I guess it's > the HIPS. KB938828 replaces explorer.exe, apparently. > > The solution is to disable the HIPS entirely and install the update (and as > someone in the thread says, to then reboot in learning mode). > > Thanks again and good luck.
Guest Brad the Muell Posted August 18, 2007 Posted August 18, 2007 Not just ProSecurity... I had exactly the same issue with Trend Micro PC Cillin. Windows update asked me to install 8 updates. I installed them, then any time I tried to run a program, a dialogue box told me... 'Windows cannot access the specified device, path or file. You may not have the appropriate permissions to access the item' ....of course, I tried logging in as the administrator and the result was the same. Somehow the update has denied access to any program. I tried selecting 'start', 'programs', windows explorer... No dice, same error. Instead, if I try the 'windows key'+E, I get windows explorer to open fine. So I drill down through the folders and try opening programs direct from the directory, still no good. So, I roll the PC back to the last time it ran properly. I try installing the updates one at a time and find that it's the KB938828 update that's the issue. All other updates install without issue. I've deselected the update so it doesn't bother me further. No doubt plenty of people will struggle with this update issue. I should expect that the windows boffins at MS could make updates that are compatible with the virus softwares being used by their customers... Brad "MowGreen [MVP]" wrote: > You're mowst welcome and *thank you* for taking the time to post > which software, ProSecurity, was causing the issue. > > MowGreen [MVP 2003-2007] > =============== > *-343-* FDNY > Never Forgotten > =============== > > krisbke wrote: > > > Ok, > > > > I just had a look at the ProSecurity forum > > (http://www.proactive-hips.com/forum/) and that would appear to be where the > > problem began for me. Someone in the relevant thread points to a thread on > > Wilders suggesting Online Armor is producing similar results, so I guess it's > > the HIPS. KB938828 replaces explorer.exe, apparently. > > > > The solution is to disable the HIPS entirely and install the update (and as > > someone in the thread says, to then reboot in learning mode). > > > > Thanks again and good luck. >
Guest Al Garraway Posted August 18, 2007 Posted August 18, 2007 Windows updates My wife's computer had the same problem with KB938828. I had to boot into safe mode and restore to a prior restore point. To find the culprit update I installed each update one by one and made a restore point after each one that was ok. When I installed KB938828 the computer would not execute any program including those in Control Panel and a message popped up each tie "Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item." Also, the culprit update is now sitting in the system tray wanting to be installed. How do you get rid of an update that you don't want installed? EggHeadCafe - .NET Developer Portal of Choice http://www.eggheadcafe.com
Guest Brad the Muell Posted August 18, 2007 Posted August 18, 2007 RE: Windows updates Change your windows update setting from 'automatically install updates' and make it automatically download them but prompt you to install. Then, when you click the balloon to install, select 'custom' and deselect the dodgey download, then click close. It will come up with a dialogue box asking if you never want to be notified for that update... You can reselect the update later if MS fixes the update by going to windows update and running the update wizard online, on the left there is a link for refreshing deselected updates. "Al Garraway" wrote: > My wife's computer had the same problem with KB938828. > > I had to boot into safe mode and restore to a prior restore point. > > To find the culprit update I installed each update one by one and made a restore point after each one that was ok. When I installed KB938828 the computer would not execute any program including those in Control Panel and a message popped up each tie "Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item." > > Also, the culprit update is now sitting in the system tray wanting to be installed. How do you get rid of an update that you don't want installed? > > > > EggHeadCafe - .NET Developer Portal of Choice > http://www.eggheadcafe.com >
Guest gerardwissing@hetnet.nl Posted August 18, 2007 Posted August 18, 2007 On 17 aug, 20:28, "MowGreen [MVP]" <mowgr...@nowandzen.com> wrote: > You're mowst welcome and *thank you* for taking the time to post > which software, ProSecurity, was causing the issue. > > MowGreen [MVP 2003-2007] > =============== > *-343-* FDNY > Never Forgotten > =============== > > > > krisbke wrote: > > Ok, > > > I just had a look at the ProSecurity forum > > (http://www.proactive-hips.com/forum/) and that would appear to be where the > > problem began for me. Someone in the relevant thread points to a thread on > > Wilders suggesting Online Armor is producing similar results, so I guess it's > > the HIPS. KB938828 replaces explorer.exe, apparently. > > > The solution is to disable the HIPS entirely and install the update (and as > > someone in the thread says, to then reboot in learning mode). > > > Thanks again and good luck.- Tekst uit oorspronkelijk bericht niet weergeven - > > - Tekst uit oorspronkelijk bericht weergeven - Hello, (I'am a dutch so my english is not very wel) I've similar problems. I can not start any application after instal kb93888. If I shutdown my AntiVirus (TrendMicro IS 2007) al applications work well. After recovery system, i exclude kb938828 from the august downloads from windows. And i send TrencMicro a mail. Gerard Wissing
Guest txkrano Posted August 19, 2007 Posted August 19, 2007 I've been working to resolve the same issue and after reading your post, closed my Trend pccillin and viola! I can now get to restore files, etc. My question is do I go to the uninstall for this update and hope for the best or will a restore fix that. "gerardwissing@hetnet.nl" wrote: > On 17 aug, 20:28, "MowGreen [MVP]" <mowgr...@nowandzen.com> wrote: > > You're mowst welcome and *thank you* for taking the time to post > > which software, ProSecurity, was causing the issue. > > > > MowGreen [MVP 2003-2007] > > =============== > > *-343-* FDNY > > Never Forgotten > > =============== > > > > > > > > krisbke wrote: > > > Ok, > > > > > I just had a look at the ProSecurity forum > > > (http://www.proactive-hips.com/forum/) and that would appear to be where the > > > problem began for me. Someone in the relevant thread points to a thread on > > > Wilders suggesting Online Armor is producing similar results, so I guess it's > > > the HIPS. KB938828 replaces explorer.exe, apparently. > > > > > The solution is to disable the HIPS entirely and install the update (and as > > > someone in the thread says, to then reboot in learning mode). > > > > > Thanks again and good luck.- Tekst uit oorspronkelijk bericht niet weergeven - > > > > - Tekst uit oorspronkelijk bericht weergeven - > > > > Hello, (I'am a dutch so my english is not very wel) > > I've similar problems. > I can not start any application after instal kb93888. > If I shutdown my AntiVirus (TrendMicro IS 2007) al applications work > well. > After recovery system, i exclude kb938828 from the august downloads > from windows. > And i send TrencMicro a mail. > > Gerard Wissing > > > > > > >
Guest Snoopmo Posted August 19, 2007 Posted August 19, 2007 RE: Windows updates "Brad the Muell" wrote: > Change your windows update setting from 'automatically install updates' and > make it automatically download them but prompt you to install. > > Then, when you click the balloon to install, select 'custom' and deselect > the dodgey download, then click close. It will come up with a dialogue box > asking if you never want to be notified for that update... > > You can reselect the update later if MS fixes the update by going to windows > update and running the update wizard online, on the left there is a link for > refreshing deselected updates. > > "Al Garraway" wrote: > > > My wife's computer had the same problem with KB938828. > > > > I had to boot into safe mode and restore to a prior restore point. > > > > To find the culprit update I installed each update one by one and made a restore point after each one that was ok. When I installed KB938828 the computer would not execute any program including those in Control Panel and a message popped up each tie "Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item." > > > > Also, the culprit update is now sitting in the system tray wanting to be installed. How do you get rid of an update that you don't want installed? > > > > > > > > EggHeadCafe - .NET Developer Portal of Choice > > http://www.eggheadcafe.com > >
Guest Snoopmo Posted August 19, 2007 Posted August 19, 2007 RE: Windows updates Thanks for the thread!! I've had the exact same issue and error messages. I had to run system restore from safe mode. I will install the updates without 938828 and see if all is well. I am running xp home w/ trend micro 2007 "Brad the Muell" wrote: > Change your windows update setting from 'automatically install updates' and > make it automatically download them but prompt you to install. > > Then, when you click the balloon to install, select 'custom' and deselect > the dodgey download, then click close. It will come up with a dialogue box > asking if you never want to be notified for that update... > > You can reselect the update later if MS fixes the update by going to windows > update and running the update wizard online, on the left there is a link for > refreshing deselected updates. > > "Al Garraway" wrote: > > > My wife's computer had the same problem with KB938828. > > > > I had to boot into safe mode and restore to a prior restore point. > > > > To find the culprit update I installed each update one by one and made a restore point after each one that was ok. When I installed KB938828 the computer would not execute any program including those in Control Panel and a message popped up each tie "Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item." > > > > Also, the culprit update is now sitting in the system tray wanting to be installed. How do you get rid of an update that you don't want installed? > > > > > > > > EggHeadCafe - .NET Developer Portal of Choice > > http://www.eggheadcafe.com > >
Guest Snoopmo Posted August 19, 2007 Posted August 19, 2007 RE: Windows updates That did it! I installed all other updates minus KB938828 and all went well. I will keep that one hidden and hopefully MS will see the problem and fix the update. -- "Snoopmo" wrote: > Thanks for the thread!! I've had the exact same issue and error messages. I > had to run system restore from safe mode. I will install the updates without > 938828 and see if all is well. I am running xp home w/ trend micro 2007 > > "Brad the Muell" wrote: > > > Change your windows update setting from 'automatically install updates' and > > make it automatically download them but prompt you to install. > > > > Then, when you click the balloon to install, select 'custom' and deselect > > the dodgey download, then click close. It will come up with a dialogue box > > asking if you never want to be notified for that update... > > > > You can reselect the update later if MS fixes the update by going to windows > > update and running the update wizard online, on the left there is a link for > > refreshing deselected updates. > > > > "Al Garraway" wrote: > > > > > My wife's computer had the same problem with KB938828. > > > > > > I had to boot into safe mode and restore to a prior restore point. > > > > > > To find the culprit update I installed each update one by one and made a restore point after each one that was ok. When I installed KB938828 the computer would not execute any program including those in Control Panel and a message popped up each tie "Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item." > > > > > > Also, the culprit update is now sitting in the system tray wanting to be installed. How do you get rid of an update that you don't want installed? > > > > > > > > > > > > EggHeadCafe - .NET Developer Portal of Choice > > > http://www.eggheadcafe.com > > >
Guest gerardwissing@hetnet.nl Posted August 20, 2007 Posted August 20, 2007 On 18 aug, 20:57, gerardwiss...@hetnet.nl wrote: > On 17 aug, 20:28, "MowGreen [MVP]" <mowgr...@nowandzen.com> wrote: > > > > > > > You're mowst welcome and *thank you* for taking the time to post > > which software, ProSecurity, was causing the issue. > > > MowGreen [MVP 2003-2007] > > =============== > > *-343-* FDNY > > Never Forgotten > > =============== > > > krisbke wrote: > > > Ok, > > > > I just had a look at the ProSecurity forum > > > (http://www.proactive-hips.com/forum/) and that would appear to be where the > > > problem began for me. Someone in the relevant thread points to a thread on > > > Wilders suggesting Online Armor is producing similar results, so I guess it's > > > the HIPS. KB938828 replaces explorer.exe, apparently. > > > > The solution is to disable the HIPS entirely and install the update (and as > > > someone in the thread says, to then reboot in learning mode). > > > > Thanks again and good luck.- Tekst uit oorspronkelijk bericht niet weergeven - > > > - Tekst uit oorspronkelijk bericht weergeven - > > Hello, (I'am a dutch so my english is not very wel) > > I've similar problems. > I can not start any application after instal kb93888. > If I shutdown my AntiVirus (TrendMicro IS 2007) al applications work > well. > After recovery system, i exclude kb938828 from the august downloads > from windows. > And i send TrencMicro a mail. > > Gerard Wissing- Tekst uit oorspronkelijk bericht niet weergeven - > > - Tekst uit oorspronkelijk bericht weergeven - i have a answer fromTrendMirco, the problem was under tab, virus and spyware, the alarmsystem for software, i need shuwdown it and then instal kb938828, after instal start alarmsystem. (I had also explorer.exe (version 6) in exclude list on blokked, this one removed) Gerard Wissing
Guest user58 Posted August 26, 2007 Posted August 26, 2007 I had the same error on my XP Pro desktop and I sat there for about three hours trying to figure it out and I probably would have not caught it except my daughter insisted that I look at her XP Home desktop which was shutting down and loading updates, a screen she did not recognize. When she tried using her system the next day she had the same problem I had. Clicking on any icon on the desktop called the "Windows could access the specified device..." I remembered her box downloading updates and checked them against the latest updates mine had updated. The only way I could make changes was in safe mode. I began removing updates in safe made from control panel. The problem cleared after removing 938828 which was the second to last of the updates on both machines. I also removed the last update because of other information I read concerning the order of removal. Both units had downloaded the same four updates a couple of days apart. Both boxes appear to be working just fine. I also am using Trend Micro for virus and spyware protection. "Brad the Muell" wrote: > Not just ProSecurity... I had exactly the same issue with Trend Micro PC > Cillin. Windows update asked me to install 8 updates. I installed them, > then any time I tried to run a program, a dialogue box told me... > > 'Windows cannot access the specified device, path or file. You may not have > the appropriate permissions to access the item' > > ...of course, I tried logging in as the administrator and the result was the > same. Somehow the update has denied access to any program. I tried > selecting 'start', 'programs', windows explorer... No dice, same error. > > Instead, if I try the 'windows key'+E, I get windows explorer to open fine. > > So I drill down through the folders and try opening programs direct from the > directory, still no good. > > So, I roll the PC back to the last time it ran properly. > > I try installing the updates one at a time and find that it's the KB938828 > update that's the issue. All other updates install without issue. > > I've deselected the update so it doesn't bother me further. No doubt > plenty of people will struggle with this update issue. I should expect that > the windows boffins at MS could make updates that are compatible with the > virus softwares being used by their customers... > > Brad > > "MowGreen [MVP]" wrote: > > > You're mowst welcome and *thank you* for taking the time to post > > which software, ProSecurity, was causing the issue. > > > > MowGreen [MVP 2003-2007] > > =============== > > *-343-* FDNY > > Never Forgotten > > =============== > > > > krisbke wrote: > > > > > Ok, > > > > > > I just had a look at the ProSecurity forum > > > (http://www.proactive-hips.com/forum/) and that would appear to be where the > > > problem began for me. Someone in the relevant thread points to a thread on > > > Wilders suggesting Online Armor is producing similar results, so I guess it's > > > the HIPS. KB938828 replaces explorer.exe, apparently. > > > > > > The solution is to disable the HIPS entirely and install the update (and as > > > someone in the thread says, to then reboot in learning mode). > > > > > > Thanks again and good luck. > >
Guest Jonas Simonsson/Sweden Posted September 2, 2007 Posted September 2, 2007 Thank guys for this tread, same problem for me using Panda antivirus...took my 2 days(and nights) to figure out how to solve this (will look here instead in the future). I guess many MANY people have the same headache right now :o( In your threads you talk about HIPS !!! what is that? Best regared Jonas Simonsson sweden. "krisbke" wrote: > Hi there, > > The latest batch of updates really left me in a mess a couple of days ago. > Upon rebooting, explorer.exe would not run, leaving me with just the > wallpaper and the ability to use Task Manager. If I tried to run explorer.exe > from Task Manager, I was told it could not be found or I didn't have the > permissions. System Restore would not work and I had the same trouble in safe > mode (System Restore eventually worked in safe mode, but did not solve the > problem in normal mode). > > After uninstalling the various updates one-by-one, I finally uninstalled the > last two together as I'd lost hope this was going to work. They were KB938828 > and KB936021, and to my surprise that actually did the trick. I then > re-installed the known harmless updates, plus KB936021, and rebooted. > Everything was as it should be, so I thought I'd see what happened if I > re-installed KB938828. It failed to install, crashing Windows Update and > leaving me pretty sure this was the culprit. > > I post this more as a slice of info for Microsoft and other users out there > who may have found themselves in similar trouble and wondered what was going > on. And I would also be interested to know if other people have experienced > the same problem. Maybe there was a software conflict involved?
Guest Sir James Posted October 29, 2007 Posted October 29, 2007 EEK oh my - I'm living the nightmare. I thought it was a bug- nice one at that I couldnt have devised a better POS if i tried.Icons and desktop flash on and off. I cannot get into control Panel to uninstall, cannot browse the file directory have been hacking it through Linux and other apps - very stubborn as its integrated into everything. Can we get the EU to pull explorer.exe out as well. Reinstall repair with OEM disks does not fix, shutting down services does not fix. TaskMGR - run command running explorer.exe creates a nice sine wave as it opens and closes explorer constantly flashing the desktop icons on and off my computer is now a strobe light. CLI is working so there is some hope pulling this KB out with out wipeing it. Wipe 1hour - hack/fix taking forever and who knows. "krisbke" wrote: > Hi there, > > The latest batch of updates really left me in a mess a couple of days ago. > Upon rebooting, explorer.exe would not run, leaving me with just the > wallpaper and the ability to use Task Manager. If I tried to run explorer.exe > from Task Manager, I was told it could not be found or I didn't have the > permissions. System Restore would not work and I had the same trouble in safe > mode (System Restore eventually worked in safe mode, but did not solve the > problem in normal mode). > > After uninstalling the various updates one-by-one, I finally uninstalled the > last two together as I'd lost hope this was going to work. They were KB938828 > and KB936021, and to my surprise that actually did the trick. I then > re-installed the known harmless updates, plus KB936021, and rebooted. > Everything was as it should be, so I thought I'd see what happened if I > re-installed KB938828. It failed to install, crashing Windows Update and > leaving me pretty sure this was the culprit. > > I post this more as a slice of info for Microsoft and other users out there > who may have found themselves in similar trouble and wondered what was going > on. And I would also be interested to know if other people have experienced > the same problem. Maybe there was a software conflict involved?
Recommended Posts