Account not found again... and again... and again ............................................................

[Windows 11]

So, Microsoft employs 228,000 people. Yes you read that right.So why the hell can't they fix this problem. One day my son's Microsoft login account works just fine. The next he cannot login. So no Minecraft nothing. We tried password reset - but cannot reset the password if "the account does not exist".Tried to reset the account - same thing.Tried multiple other ways.Looked in the forums.And this is the 3rd time this has happened. Last time I gave in and created a new account and re-purchased his software again. But why should I have to do that?There is no way to contact technical support apar

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