Need to reset Activation key (lack of support)

[Windows 11]

After a Microsoft update failed to install repeatedly, I was instructed to reinstall my Parallels VM, marking the second such occurrence following a prior Mac-related issue that also required wiping the VM. I am now unable to activate Windows and urgently need Microsoft support. As someone new to Microsoft licensing processes, I am dismayed by the lack of support in South Africa—no live agent option is available, and the promised callback after leaving my number has not occurred. I would greatly appreciate guidance on how to directly contact a Microsoft representative in South Africa

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