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strange message from Windoes Update - it thinks my laptop is a mac

Guest Don Cochron

By Guest Don Cochron
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Guest Don Cochron

Guest Don Cochron

Posted
Posted

I have been using Microsoft Update to update my windows XP (sp2) software

running on a Dell Inspiron 1000 without any problems. All of the sudden today

when I tried Microsoft Upgade I received this message.

 

"Thank you for your interest in obtaining updates from our site.

 

This website is designed to work with Microsoft Windows operating systems

only.

 

To find updates for Microsoft products that are designed for Macintosh

operating systems, please visit http://www.microsoft.com/mac/. "

 

Well imagine my surprise since I have validated my windows XP using "Windows

Genuine Advantage Program several times in the past and my loptop has for 3

years been a Dell Inspiron 1000.

 

Does anyone know any magic I can use to turn the poor thing back into a PC.

(It really doesn't like being called a Mac).

 

I'm in a box right now since I installed 12meg of update on my Desktop just

the other day so I know I need to update this laptop.

 

 

Thanks for your much need help

--

Don

Guest philo

Guest philo

Posted
Posted

"Don Cochron" <working@beta7.ie> wrote in message

news:7045064C-B833-4CCF-9484-A1073D0BFD94@microsoft.com...

> I have been using Microsoft Update to update my windows XP (sp2) software

> running on a Dell Inspiron 1000 without any problems. All of the sudden

today

> when I tried Microsoft Upgade I received this message.

>

> "Thank you for your interest in obtaining updates from our site.

>

> This website is designed to work with Microsoft Windows operating systems

> only.

>

> To find updates for Microsoft products that are designed for Macintosh

> operating systems, please visit http://www.microsoft.com/mac/. "

>

> Well imagine my surprise since I have validated my windows XP using

"Windows

> Genuine Advantage Program several times in the past and my loptop has for

3

> years been a Dell Inspiron 1000.

>

> Does anyone know any magic I can use to turn the poor thing back into a

PC.

> (It really doesn't like being called a Mac).

>

> I'm in a box right now since I installed 12meg of update on my Desktop

just

> the other day so I know I need to update this laptop.

>

 

 

The problem is on Microsoft's end,,,

it happens once in a while.

Try again later (or the next day) and you should be OK

Guest Ottmar Freudenberger

Guest Ottmar Freudenberger

Posted
Posted

"Don Cochron" <working@beta7.ie> schrieb:

>I have been using Microsoft Update to update my windows XP (sp2) software

> running on a Dell Inspiron 1000 without any problems. All of the sudden today

> when I tried Microsoft Upgade I received this message.

>

> "Thank you for your interest in obtaining updates from our site.

 

http://winware.org/de/browsertest.php

What's the shown there in the User-Agent line while accessing the

site whith Internet Explorer?

 

See also http://support.microsoft.com/kb/817144 - "Method 4".

 

Bye,

Freudi

Guest Don Cochron

Guest Don Cochron

Posted
Posted

Re: strange message from Windoes Update - it thinks my laptop is a

 

Well, I tried that. Method 4 didn't work. Windows Update still thinks my PC

is a Mac.

Any other suggestions?

By the way. Where do I look for the User-agent line?

--

Don

 

 

"Ottmar Freudenberger" wrote:

> "Don Cochron" <working@beta7.ie> schrieb:

>

> >I have been using Microsoft Update to update my windows XP (sp2) software

> > running on a Dell Inspiron 1000 without any problems. All of the sudden today

> > when I tried Microsoft Upgade I received this message.

> >

> > "Thank you for your interest in obtaining updates from our site.

>

> http://winware.org/de/browsertest.php

> What's the shown there in the User-Agent line while accessing the

> site whith Internet Explorer?

>

> See also http://support.microsoft.com/kb/817144 - "Method 4".

>

> Bye,

> Freudi

>

Guest Ottmar Freudenberger

Guest Ottmar Freudenberger

Posted
Posted

Re: strange message from Windoes Update - it thinks my laptop is a

 

"Don Cochron" <working@beta7.ie> schrieb:

>> http://winware.org/de/browsertest.php

>> What's the shown there in the User-Agent line while accessing the

>> site whith Internet Explorer?

>>

>> See also http://support.microsoft.com/kb/817144 - "Method 4".

> Well, I tried that. Method 4 didn't work. Windows Update still thinks my PC

> is a Mac.

 

And the User-Agent line on http://winware.org/de/browsertest.php states

what?

 

Bye,

Freudi

Guest Don Cochron

Guest Don Cochron

Posted
Posted

Re: strange message from Windoes Update - it thinks my laptop is a

 

Freudi,

 

Here is what I got on the User-agent line. (multiple lines)

 

Mozilla/4.0 (compatible MSIE 7.0 Windows NT 5.1 AT&T CSM8.0

TaxWise19.03[0001] TaxWise19.05[0002] TaxWise19.06[0003]

TaxWise20.00[0015] TaxWise20.05[0001] TaxWise20.07[0001]

TaxWise20.08[0003] TaxWise20.09[0003] TaxWise20.10[0004]

TaxWise21.00[0017] TaxWise21.04[0002] TaxWise21.05[0004]

TaxWise21.06[0005] TaxWise21.07[0003] .NET CLR 1.1.4322 .NET CLR 2.0.50727)

 

I am surprised to see Mozilla/4.0.

 

If this is incorrect, then how do I correct it?

 

I tried to look at other options on the page receiver from the broswer test

but alas I can't read German.

 

By the way - I downloaded updates directly from the Microsoft Update

website and installed 2 without any trouble. I also receiver 4 microsoft

updates via "automatic update" and these appeared to be installed as I shut

my system down last night. Rignt now I an receivieg Windows updates by way of

"automatic update".

 

--

Don

 

 

"Ottmar Freudenberger" wrote:

> "Don Cochron" <working@beta7.ie> schrieb:

>

> >> http://winware.org/de/browsertest.php

> >> What's the shown there in the User-Agent line while accessing the

> >> site whith Internet Explorer?

> >>

> >> See also http://support.microsoft.com/kb/817144 - "Method 4".

>

> > Well, I tried that. Method 4 didn't work. Windows Update still thinks my PC

> > is a Mac.

>

> And the User-Agent line on http://winware.org/de/browsertest.php states

> what?

>

> Bye,

> Freudi

>

Guest Ottmar Freudenberger

Guest Ottmar Freudenberger

Posted
Posted

Re: strange message from Windoes Update - it thinks my laptop is a

 

"Don Cochron" <working@beta7.ie> schrieb:

> Here is what I got on the User-agent line. (multiple lines)

>

> Mozilla/4.0 (compatible MSIE 7.0 Windows NT 5.1 AT&T CSM8.0

> TaxWise19.03[0001] TaxWise19.05[0002] TaxWise19.06[0003]

> TaxWise20.00[0015] TaxWise20.05[0001] TaxWise20.07[0001]

> TaxWise20.08[0003] TaxWise20.09[0003] TaxWise20.10[0004]

> TaxWise21.00[0017] TaxWise21.04[0002] TaxWise21.05[0004]

> TaxWise21.06[0005] TaxWise21.07[0003] .NET CLR 1.1.4322 .NET CLR 2.0.50727)

 

Taxwise again? See the follwing posting/thread for further suggesetions:

http://groups.google.com/groups?threadm=13B97D75-653A-46B3-B362-97281D23873D@microsoft.com

> I am surprised to see Mozilla/4.0.

 

That's okay.

> If this is incorrect, then how do I correct it?

 

http://support.microsoft.com/kb/817144 - "Method 4" should help.

 

Bye,

Freudi

Guest Don Cochron

Guest Don Cochron

Posted
Posted

Re: strange message from Windoes Update - it thinks my laptop is a

 

Freudi

 

I have already tried that at your suggestion when I first started working

this problem. It did not correct the problem. Following the last statement in

Method 4, I restored the register to its original value.

 

Is there anything else to try?

 

Are there any indications that what was in the User-Agent line incorrect?

 

Thanks for sticking with me in this.

--

Don

 

 

"Ottmar Freudenberger" wrote:

> "Don Cochron" <working@beta7.ie> schrieb:

>

> > Here is what I got on the User-agent line. (multiple lines)

> >

> > Mozilla/4.0 (compatible MSIE 7.0 Windows NT 5.1 AT&T CSM8.0

> > TaxWise19.03[0001] TaxWise19.05[0002] TaxWise19.06[0003]

> > TaxWise20.00[0015] TaxWise20.05[0001] TaxWise20.07[0001]

> > TaxWise20.08[0003] TaxWise20.09[0003] TaxWise20.10[0004]

> > TaxWise21.00[0017] TaxWise21.04[0002] TaxWise21.05[0004]

> > TaxWise21.06[0005] TaxWise21.07[0003] .NET CLR 1.1.4322 .NET CLR 2.0.50727)

>

> Taxwise again? See the follwing posting/thread for further suggesetions:

> http://groups.google.com/groups?threadm=13B97D75-653A-46B3-B362-97281D23873D@microsoft.com

>

> > I am surprised to see Mozilla/4.0.

>

> That's okay.

>

> > If this is incorrect, then how do I correct it?

>

> http://support.microsoft.com/kb/817144 - "Method 4" should help.

>

> Bye,

> Freudi

>

Guest Ottmar Freudenberger

Guest Ottmar Freudenberger

Posted
Posted

Re: strange message from Windoes Update - it thinks my laptop is a

 

"Don Cochron" <working@beta7.ie> schrieb:

> I have already tried that at your suggestion when I first started working

> this problem. It did not correct the problem. Following the last statement in

> Method 4, I restored the register to its original value.

>

> Is there anything else to try?

 

You've read

http://groups.google.com/groups?threadm=13B97D75-653A-46B3-B362-97281D23873D@microsoft.com

already? The user there did have the same problem and did have the

"TaxWise" entries in the User-Agent header also.

> Are there any indications that what was in the User-Agent line incorrect?

 

Yes, the "TaxWise" shouldn't be there and the "AT&T CSM8.0"

neither.

 

Bye,

Freudi

Guest Don Cochron

Guest Don Cochron

Posted
Posted

Re: strange message from Windoes Update - it thinks my laptop is a

 

Freudi

 

Thanks. Now I'm going to ask a dumb question.

 

Why, after having that software on my computer for well over a year, should

I just now be having this trouble?

 

I can remove Taxwise but AT&T CMS8.0 is what I use to connect to my isp -

AT&T.

 

Thanks

--

Don

 

 

"Ottmar Freudenberger" wrote:

>

> "Don Cochron" <working@beta7.ie> schrieb:

>

> > I have already tried that at your suggestion when I first started working

> > this problem. It did not correct the problem. Following the last statement in

> > Method 4, I restored the register to its original value.

> >

> > Is there anything else to try?

>

> You've read

> http://groups.google.com/groups?threadm=13B97D75-653A-46B3-B362-97281D23873D@microsoft.com

> already? The user there did have the same problem and did have the

> "TaxWise" entries in the User-Agent header also.

>

> > Are there any indications that what was in the User-Agent line incorrect?

>

> Yes, the "TaxWise" shouldn't be there and the "AT&T CSM8.0"

> neither.

>

> Bye,

> Freudi

>

Guest Ottmar Freudenberger

Guest Ottmar Freudenberger

Posted
Posted

Re: strange message from Windoes Update - it thinks my laptop is a

 

"Don Cochron" <working@beta7.ie> schrieb:

> Why, after having that software on my computer for well over a year, should

> I just now be having this trouble?

 

Don't know, but it's obvious to me what's causing your problems

while accessing the Windows Update homepage.

 

May I ask you a dumb question?

Why would you like to post to *every* site you're browsing to

that you've TaxWise and AT&T CMS8.0 installed on your machine? )

> I can remove Taxwise but AT&T CMS8.0 is what I use to connect to my isp -

> AT&T.

 

You don't have to uninstall the application but remove the User Agent

entries for those applications.

 

Bye,

Freudi

Guest Don Cochron

Guest Don Cochron

Posted
Posted

Re: strange message from Windoes Update - it thinks my laptop is a

 

Freudi

 

Thanks for hanging in with me on this one.

 

I have searched the registry and only find two User Agents. I used "method

4" on both but it did not work in either case.

 

I can not find any user agent that has values as listed in the winware read

out of user agent for TaxWise. I have been able to locate the others.

 

As for posting to *every* site I"m browsing to that I have TaxWise and AT&T

CMS8.0 installed on my machine, I did not put that information in the

registry. As the software is installed these entries are appearantely made

automatically.

 

By the way I installed an updated version of AT&T CSM (CDM8.2) but that did

not solve the problem. This did not correct the problem and AT&T CSM8.2 also

now appears in the winware user agent read out along with AT&T CSM8.0.

--

Don

 

 

"Ottmar Freudenberger" wrote:

> "Don Cochron" <working@beta7.ie> schrieb:

>

> > Why, after having that software on my computer for well over a year, should

> > I just now be having this trouble?

>

> Don't know, but it's obvious to me what's causing your problems

> while accessing the Windows Update homepage.

>

> May I ask you a dumb question?

> Why would you like to post to *every* site you're browsing to

> that you've TaxWise and AT&T CMS8.0 installed on your machine? )

>

> > I can remove Taxwise but AT&T CMS8.0 is what I use to connect to my isp -

> > AT&T.

>

> You don't have to uninstall the application but remove the User Agent

> entries for those applications.

>

> Bye,

> Freudi

>

Guest Ottmar Freudenberger

Guest Ottmar Freudenberger

Posted
Posted

Re: strange message from Windoes Update - it thinks my laptop is a

 

"Don Cochron" <working@beta7.ie> schrieb:

> I have searched the registry and only find two User Agents.

 

Look for TaxWise (etc.) entries in the following keys in the registry:

 

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\5.0\User Agent

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\5.0\User Agent\Post Platform

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\User Agent

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\User Agent\Post Platform

 

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\5.0\User Agent

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\5.0\User Agent\Post Platform

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\User Agent

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\User Agent\Post Platform

 

Whereever you'll find the relevant entries, export the registry key

first *before* deleting the TaxWise (etc.) values.

> As for posting to *every* site I"m browsing to that I have TaxWise and AT&T

> CMS8.0 installed on my machine, I did not put that information in the

> registry. As the software is installed these entries are appearantely made

> automatically.

 

True, but that doesn't make sense - from the user's perspective.

 

Bye,

Freudi

Guest Don Cochron

Guest Don Cochron

Posted
Posted

Freudi

 

Well these are the first places I looked when you suggested "method 4". No

referance to TaxWise there at all. In fact those places in the registry look

a great deal like they do in my desktop.

 

I can find no reference to TaxWise anywhere in the registry. If fact when

searching my pc for those TaxWise values listed in the winware read out I

come up empty. They appear to be on my computer where I can't locate them

with the usual search tools.

 

I notice that on my desktop the Post Platform under 5.0 has the value "Media

Center PC 4.0" in addition to the same values as on my laptop. But there is

no similar identifier of the laptop in either of the user agents in the

registry on the laptop.

 

As I roam through this discussion group I see that this problem has happened

several times before but I have found no solution listed that seemed to work.

 

I may have to throw in the towel and call MS.

 

Thanks for all your support.

 

--

Don

 

 

"Ottmar Freudenberger" wrote:

> "Don Cochron" <working@beta7.ie> schrieb:

>

> > I have searched the registry and only find two User Agents.

>

> Look for TaxWise (etc.) entries in the following keys in the registry:

>

> HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\5.0\User Agent

> HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\5.0\User Agent\Post Platform

> HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\User Agent

> HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\User Agent\Post Platform

>

> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\5.0\User Agent

> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\5.0\User Agent\Post Platform

> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\User Agent

> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\User Agent\Post Platform

>

> Whereever you'll find the relevant entries, export the registry key

> first *before* deleting the TaxWise (etc.) values.

>

> > As for posting to *every* site I"m browsing to that I have TaxWise and AT&T

> > CMS8.0 installed on my machine, I did not put that information in the

> > registry. As the software is installed these entries are appearantely made

> > automatically.

>

> True, but that doesn't make sense - from the user's perspective.

>

> Bye,

> Freudi

>

Guest Ottmar Freudenberger

Guest Ottmar Freudenberger

Posted
Posted

"Don Cochron" <working@beta7.ie> schrieb:

>> Look for TaxWise (etc.) entries in the following keys in the registry:

>>

>> HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\5.0\User Agent

>> HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\5.0\User Agent\Post Platform

>> HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\User Agent

>> HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\User Agent\Post Platform

>>

>> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\5.0\User Agent

>> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\5.0\User Agent\Post Platform

>> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\User Agent

>> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\User Agent\Post Platform

> Well these are the first places I looked when you suggested "method 4".

 

Hm, the ...\Internet Settings\5.0 keys aren't mentioned in the MSKB article

I linked to and that's the place where "dslman" found the very entries:

http://groups.google.com/groups?threadm=13B97D75-653A-46B3-B362-97281D23873D@microsoft.com

<quote>

I got to loking at what you told me about option four. I went back into

regedit and checked again under

HKEY_CURRENT_USER\SOFTWARE\microsoft\currentversion\internet settings and

there is also a user agent under internet setting besides the one under 5.0.

This is where all the taxwise notations were coming from.

</quote>

 

Anyhow, you may want to export the whole

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings

*and*

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Internet Settings

hives to REG files, ZIP them and mail them to me. I'ld like to have a look

for any suspicious entries for myself.

> I may have to throw in the towel and call MS.

 

That's what you sould do in case I won't find anything in the REG files

you may like to mail to me.

 

Bye,

Freudi

Guest Don Cochron

Guest Don Cochron

Posted
Posted

Re: strange message from Windoes Update - it thinks my laptop is a

 

Freudi

 

Thanks for getting back.

 

I have looked all through the Internet Settings of the registry and there no

instances of TaxWise that part of the registry.

 

Here are the contents of the two keys in question.

 

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet

Settings\User Agent\Post Platform

 

contains

(Default) REG_SZ (value not set)

AT&T CMS8.0 REG_SZ AT&T CMS8.0

AT&T CMS8.2 REG_SZ AT&T CMS8.2

 

 

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet

Settings\5.0\User Agent\Post Platform

 

contains

(Default) REG_SZ (value not set)

..NET CLR 1.1.4322 REG_SZ

..NET CLR 2.2.50727 REG_SZ

 

 

Can you tell me an easy to copy the whole Internet Settings keys

--

Don

 

 

"Ottmar Freudenberger" wrote:

> "Don Cochron" <working@beta7.ie> schrieb:

>

> >> Look for TaxWise (etc.) entries in the following keys in the registry:

> >>

> >> HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\5.0\User Agent

> >> HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\5.0\User Agent\Post Platform

> >> HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\User Agent

> >> HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\User Agent\Post Platform

> >>

> >> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\5.0\User Agent

> >> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\5.0\User Agent\Post Platform

> >> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\User Agent

> >> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\User Agent\Post Platform

>

> > Well these are the first places I looked when you suggested "method 4".

>

> Hm, the ...\Internet Settings\5.0 keys aren't mentioned in the MSKB article

> I linked to and that's the place where "dslman" found the very entries:

> http://groups.google.com/groups?threadm=13B97D75-653A-46B3-B362-97281D23873D@microsoft.com

> <quote>

> I got to loking at what you told me about option four. I went back into

> regedit and checked again under

> HKEY_CURRENT_USER\SOFTWARE\microsoft\currentversion\internet settings and

> there is also a user agent under internet setting besides the one under 5.0.

> This is where all the taxwise notations were coming from.

> </quote>

>

> Anyhow, you may want to export the whole

> HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings

> *and*

> HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Internet Settings

> hives to REG files, ZIP them and mail them to me. I'ld like to have a look

> for any suspicious entries for myself.

>

> > I may have to throw in the towel and call MS.

>

> That's what you sould do in case I won't find anything in the REG files

> you may like to mail to me.

>

> Bye,

> Freudi

>

Guest Ottmar Freudenberger

Guest Ottmar Freudenberger

Posted
Posted

Re: strange message from Windoes Update - it thinks my laptop is a

 

"Don Cochron" <working@beta7.ie> schrieb_

> Here are the contents of the two keys in question.

>

> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet

> Settings\User Agent\Post Platform

>

> contains

> (Default) REG_SZ (value not set)

> AT&T CMS8.0 REG_SZ AT&T CMS8.0

> AT&T CMS8.2 REG_SZ AT&T CMS8.2

 

And what about the same key in the HKEY_CURRENT_USER hive?

> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet

> Settings\5.0\User Agent\Post Platform

>

> contains

> (Default) REG_SZ (value not set)

> .NET CLR 1.1.4322 REG_SZ

> .NET CLR 2.2.50727 REG_SZ

 

And what about the same key in the HKEY_CURRENT_USER hive?

> Can you tell me an easy to copy the whole Internet Settings keys

 

Ehm, start regedit.exe, open

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings

first, click on "File -> Export" and give the exported file a

senseful name like "HKLM-Internet Settings". Now open the

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings

key, click on "File -> Export" and give the exported file a sense-

ful name like "HKCU-Internet Settings".

 

Before mailing me *both* above exported REG files, it would be nice

if you could compress them into a ZIP file. How to that? Mark *both*

files, click with right mouse button on them and choose "Send To ->

ZIP compressed folder" (translated from German Windows XP, so the

correct term may be a little different on your machine). Now attach

the ZIP file onto an email to me so that I can have a look at.

 

Bye,

Freudi

Guest Don Cochron

Guest Don Cochron

Posted
Posted

Re: strange message from Windoes Update - it thinks my laptop is a

 

Freudi

 

Well what can I say - except thank you for staying with me on this.

 

I looked at your last reply and traced through the HKEY_CURRENT_USER hive

and I found two user-agents with a Post Platform - one under 5.0 and the

other under internet settings in internet setting key itself (ie same level

as 5.0). The one in the user agent under internet settings contained all of

the TaxWise entries.

 

You had asked for information in the HKEY_CURRENT USER as well as in

HKEY_LOCAL_MACHINE. I apologize for not reading your earlier post more

carefully. Had I done so, (as you suggested) I would have found the TaxWise

entries a couple of days ago.

 

I don't like to mess around in the registery but this time it was necessary.

I exported and deleated all of the TaxWise keys leaving the Post Platform in

that user agent exactly as in my desk top.

 

Guess what. This corrected the problem (whatever it was) and I was able to

access Microsoft Update as I have always done in the past.

 

I don't know how or why all of the TaxWise keys showed up. (I have not used

that program since April 15, 2007.) And I don't know why it caused a problem.

 

Anyway things are back to normal.

 

Once again, thank you for all of your help. I learned a great deal working

with you on this problem.

 

--

Don

 

 

"Ottmar Freudenberger" wrote:

> "Don Cochron" <working@beta7.ie> schrieb_

>

> > Here are the contents of the two keys in question.

> >

> > HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet

> > Settings\User Agent\Post Platform

> >

> > contains

> > (Default) REG_SZ (value not set)

> > AT&T CMS8.0 REG_SZ AT&T CMS8.0

> > AT&T CMS8.2 REG_SZ AT&T CMS8.2

>

> And what about the same key in the HKEY_CURRENT_USER hive?

>

> > HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet

> > Settings\5.0\User Agent\Post Platform

> >

> > contains

> > (Default) REG_SZ (value not set)

> > .NET CLR 1.1.4322 REG_SZ

> > .NET CLR 2.2.50727 REG_SZ

>

> And what about the same key in the HKEY_CURRENT_USER hive?

>

> > Can you tell me an easy to copy the whole Internet Settings keys

>

> Ehm, start regedit.exe, open

> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings

> first, click on "File -> Export" and give the exported file a

> senseful name like "HKLM-Internet Settings". Now open the

> HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings

> key, click on "File -> Export" and give the exported file a sense-

> ful name like "HKCU-Internet Settings".

>

> Before mailing me *both* above exported REG files, it would be nice

> if you could compress them into a ZIP file. How to that? Mark *both*

> files, click with right mouse button on them and choose "Send To ->

> ZIP compressed folder" (translated from German Windows XP, so the

> correct term may be a little different on your machine). Now attach

> the ZIP file onto an email to me so that I can have a look at.

>

> Bye,

> Freudi

>

Guest Ottmar Freudenberger

Guest Ottmar Freudenberger

Posted
Posted

Re: strange message from Windoes Update - it thinks my laptop is a

 

"Don Cochron" <working@beta7.ie> schrieb:

> I looked at your last reply and traced through the HKEY_CURRENT_USER hive

> and I found two user-agents with a Post Platform - one under 5.0 and the

> other under internet settings in internet setting key itself (ie same level

> as 5.0). The one in the user agent under internet settings contained all of

> the TaxWise entries.

 

:-)

> I don't like to mess around in the registery but this time it was necessary.

> I exported and deleated all of the TaxWise keys leaving the Post Platform in

> that user agent exactly as in my desk top.

>

> Guess what. This corrected the problem (whatever it was) and I was able to

> access Microsoft Update as I have always done in the past.

 

Fine, thanks for posting back! :)

 

Nice weekend,

Freudi

  • 1 month later...
Guest Adrian

Guest Adrian

Posted
Posted

Don...

 

I had the same problem you did (I saw your threads here) I've been using

Taxwise since 1998 in my tax practice. My hats off to you and Ottmar. I

called TaxWise technical support and passed your findings on to them.

 

I was relying on the 'Automatic' feature and never noticed I was not being

updated.

 

I suspect the culprit is/was a MS "Hotfix for Windows Media Player 11

(KB934683)", the update prior to the presumed onset. Do you find this hotfix

on your laptop and does the installation date precede the onset of the

problem?

 

I work with a group of computer innocents who do volunteer tax assistance

using TW. They might be running into this odd bit of behavior as they dust

off their laptops for a new season.

--

Adrian

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