Guest Tom LeGrand Posted July 9, 2007 Posted July 9, 2007 just had to restore my computer to factory settings. When I try to use window update I receive error number: 0x80070715. I have shut off my norton's internet security and still no help. Anyone?, Thanks
Guest Robert Aldwinckle Posted July 9, 2007 Posted July 9, 2007 "Tom LeGrand" <TomLeGrand@discussions.microsoft.com> wrote in message news:CC048E41-A5DD-4733-9206-4EA2DF38D4F9@microsoft.com... > just had to restore my computer to factory settings. When I try to use window > update I receive error number: 0x80070715. I have shut off my norton's > internet security and still no help. Anyone?, Thanks <cmd_output OS="XPsp2"> F:\>set /a c = 0x715 1813 F:\>net helpmsg %c% The specified resource type cannot be found in the image file. </cmd_output> What is the context of that code? E.g. you imply it is happening when just trying to connect to the update site but perhaps a specific update's install is failing? Which one? Look in that one's install log? Etc. In general you could search for all files changed at the time the update was attempted for both hex and decimal representations of that code, e.g. first with 715 and next with 1813. You might get some false positives from either since there is nothing particularly unique about them. However, the number of files which should be found having a timestamp with the time of the update should be small. Or, as explained recently to another poster with an even vaguer symptom description: <paste> <title>How to read the Windowsupdate.log file</title> http://support.microsoft.com/kb/902093 Then as well as the WindowsUpdate.log you may be able to find other logs specific to the individual update attempts. Unfortunately the WindowsUpdate.log will not refer to them all. You will have to do a search for all files modified during the update attempt, sort them by Date Modified (which in fact sorts them by _Time_ Modified) and then scroll to the set of files which were changed when the update attempts were made. Regardless of their name or filetype you should be able to drag each one that seems interesting (e.g. looks as if it could be a supplementary diagnostic) to a Notepad window for further analysis. Good luck Robert --- </paste>
Recommended Posts