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Vista constantly rebooting after this week's updates - "Configuring updates stage 3 of 3"

Guest Tom Walker

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Guest Tom Walker

Guest Tom Walker

Posted
Posted

Re: Vista constantly rebooting after this week's updates - "Configurin

 

Matthew

 

Many thanks.

 

I've just been experimenting on my Dell and I can get into the Vista repair

menu if I hold down the F8 key when it boots up.

 

However, my son's Acer does not list the Vista repair menu when he uses F8 -

just safe mode and variations that take him back into the re-boot loop. I'm

going back to Acer to find out if he can "force" it into the repair menu.

 

Tom Walker

 

"Matthew McDermott" wrote in

message news:967A3A0E-0EF3-4786-92D7-6E6807688839@microsoft.com...

> Tom,

>

> I just got off the phone with Vista tech support and they "...are still

> researching the problem." They think the root cause is a "unforseen

> software

> conflict".

>

> I was able to get back to "normal" by using the system restore steps. I

> did

> not have to reinstall. (Thank goodness)

>

> I did try to install the update manually with the KB947172 download and

> that

> too caused the same issue.

>

> So, after a second system restore I turned off the Windows Update for

> "Cumulative Update for Media Center for Windows Vista (KB947172)".

>

> If I get a real resolution from PSS I'll post it here.

>

>

>

> HTH,

>

> --

> Matthew McDermott, MVP

> Principal Consultant

> Catapult Systems, Inc.

>

>

> "Tom Walker" wrote:

>

>> My son (away at university) has just installed this week's Microsoft

>> updates

>> and now is unable to get his laptop re-started (it's an Acer Aspire 5633

>> about a year old).

>>

>> It says "Configuring Updates. Stage 3 of 3 0% Complete.

>> Then it says "Shutting Down" and restarts the whole cycle. This goes on

>> and

>> on....

>>

>> He has tried to get it into Safe Mode but it won't, just goes back into

>> the

>> cycle described above.

>>

>> I've searched on Google and come up with only one hit - that described

>> identical symptoms and was posted in a blog about three hours ago. There

>> are some references to the same message related to SP1 installation but

>> my

>> son is just using the standard Microsoft Update service - not gone near

>> SP1.

>>

>> Is anyone else getting this symptom and has anyone any ideas how to get

>> out

>> of it without wiping the whole machine?

>>

>> Many thanks for any help.

>>

>> Tom Walker

>>

>>

Guest rkhandek@gmail.com

Guest rkhandek@gmail.com

Posted
Posted

Re: Vista constantly rebooting after this week's updates -"Configuring updates stage 3 of 3"

 

I do not have a VISTA DISK and nor does my laptop reads the Linux live

CD (ubuntu)

 

Please help....anyone any solution workaround

 

MS 1-866-PCSAFTEY..no one picksup the phone.

some extension is wnot woreking an it hangs up

 

Help Needed urgent

Guest Tom Walker

Guest Tom Walker

Posted
Posted

I lied! Turns out that the Express Upgrade disk is a bootable Vista DVD.

 

So, now my son can boot on to the Vista DVD and get to the repair and

recovery options.

 

However, it does not find any restore points!

 

Don't know whether it can't find the restore points or whether it has not

been turned on. Tried to get System Properties to display by entering

"control.exe system" at the command prompt but nothing happens.

 

I guess, if no restore points are available, there are only two options

left:

1. Re-install Vista

2. Wait for Microsoft to come up with a silver bullet that does not require

restore.

 

Rock and hard place comes to mind.

 

Son now learning how to use command line syntax to copy files to his

external disk drive....

 

Tom Walker

 

"Tom Walker" wrote in message

news:iL2dnWxIgKEnZSvaRVnyhQA@pipex.net...

> Darrell

>

> Many thanks for your help. I'd love to but.....

>

> This is an Acer laptop which was delivered with XP Media Center and was

> subsequently upgraded to Vista Home Premium using the Express Upgrade to

> Windows Vista DVD and Acer Upgrade DVD.

>

> None of the CDs/DVDs supplied by Acer or created by the Backup disk

> process on the original XP configuration is accepted by the repair

> process.

>

> Acer, in their initial response to my problem, has suggested using Alt +

> F10 but I understand this wipes the machine and restores original factory

> settings - I'm about to ask them to clarify that, given the route the

> laptop got to Vista Home Premium.

>

> My son has tried to boot into "Safe Mode with Command Prompt" but it just

> goes back into the re-booting cycle and he can't access any folders.

>

> I'm writing this email on a new Dell Vista Home Premium PC and Dell

> supplied a Vista Re-installation DVD but I don't know if Repair my

> Computer will accept that as a "Windows Vista DVD" - grasping at straws

> here!

>

> tio00's post earlier today made a useful suggestion - still needs some

> sort of bootable CD/DVD to implement though, even if a quick-fix can be

> identified.

>

> Tom Walker

>

> ""Darrell Gorter[MSFT]"" wrote in message

> news:9HLZYfBcIHA.5204@TK2MSFTNGHUB02.phx.gbl...

>> Hello Tom,

>> Can you send me some of the log files from the system?

>> %windir%logscbs*.*

>> %windir%WindowsUpdate*.log

>> %windir%infsetupapi.dev.log

>> %windir%winsxspoqexec.log (if exists)

>> %windir%winsxspending.* (if exists)

>> %windir%PerformanceWinSATDatastore*.*

>> %windir%System32winevtLogsapplication.evtx

>> Try booting to the Windows Vista DVD, choose the repair option in the

>> lower

>> left-hand corner.

>> Choose to boot to a CMD prompt, copy the log files to a temp folder (or

>> onto removable media if available)

>>

>> while in the repair more after copying the files to a temp location, you

>> should be able to choose the system restore option.

>> This should get you back operational.

>> Then send me the log file.

>> Remove the online the email darrellg@online.microsoft.com.

>> Thanks,

>> Darrell Gorter[MSFT]

>>

>> This posting is provided "AS IS" with no warranties, and confers no

>> rights

>> --------------------

>> NNTP-Posting-Date: Thu, 14 Feb 2008 11:26:46 -0600

>> From: "Tom Walker"

>> Newsgroups: microsoft.public.windowsupdate,microsoft.public.windows.vista

>> Subject: Vista constantly rebooting after this week's updates -

>> "Configuring updates stage 3 of 3"

>> Date: Thu, 14 Feb 2008 17:26:29 -0000

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>> X-Tomcat-NG: microsoft.public.windowsupdate

>>

>> My son (away at university) has just installed this week's Microsoft

>> updates

>> and now is unable to get his laptop re-started (it's an Acer Aspire 5633

>> about a year old).

>>

>> It says "Configuring Updates. Stage 3 of 3 0% Complete.

>> Then it says "Shutting Down" and restarts the whole cycle. This goes on

>> and

>> on....

>>

>> He has tried to get it into Safe Mode but it won't, just goes back into

>> the

>> cycle described above.

>>

>> I've searched on Google and come up with only one hit - that described

>> identical symptoms and was posted in a blog about three hours ago. There

>> are some references to the same message related to SP1 installation but

>> my

>> son is just using the standard Microsoft Update service - not gone near

>> SP1.

>>

>> Is anyone else getting this symptom and has anyone any ideas how to get

>> out

>> of it without wiping the whole machine?

>>

>> Many thanks for any help.

>>

>> Tom Walker

>>

>>

>

Guest John

Guest John

Posted
Posted

RE: Vista constantly rebooting after this week's updates - "Config

 

I'm having same issue with my wife's Lenovo 3000 Y410. On hold with MS

support now. I have the Vista DVD and can boot up from the DVD drive BUT

Vista does not give an option to restore/repair...only install. Which I

woudl rather not do...

If I find out any new info for the support people...I'll post it.

 

 

"Matthew McDermott" wrote:

> Tom,

>

> I just got off the phone with Vista tech support and they "...are still

> researching the problem." They think the root cause is a "unforseen software

> conflict".

>

> I was able to get back to "normal" by using the system restore steps. I did

> not have to reinstall. (Thank goodness)

>

> I did try to install the update manually with the KB947172 download and that

> too caused the same issue.

>

> So, after a second system restore I turned off the Windows Update for

> "Cumulative Update for Media Center for Windows Vista (KB947172)".

>

> If I get a real resolution from PSS I'll post it here.

>

>

>

> HTH,

>

> --

> Matthew McDermott, MVP

> Principal Consultant

> Catapult Systems, Inc.

>

>

> "Tom Walker" wrote:

>

> > My son (away at university) has just installed this week's Microsoft updates

> > and now is unable to get his laptop re-started (it's an Acer Aspire 5633

> > about a year old).

> >

> > It says "Configuring Updates. Stage 3 of 3 0% Complete.

> > Then it says "Shutting Down" and restarts the whole cycle. This goes on and

> > on....

> >

> > He has tried to get it into Safe Mode but it won't, just goes back into the

> > cycle described above.

> >

> > I've searched on Google and come up with only one hit - that described

> > identical symptoms and was posted in a blog about three hours ago. There

> > are some references to the same message related to SP1 installation but my

> > son is just using the standard Microsoft Update service - not gone near SP1.

> >

> > Is anyone else getting this symptom and has anyone any ideas how to get out

> > of it without wiping the whole machine?

> >

> > Many thanks for any help.

> >

> > Tom Walker

> >

> >

Guest tio00

Guest tio00

Posted
Posted

I have access to a BartPE (hxxp://www.nu2.nu/pebuilder/) created Live

Windows CD. I believe there are other live cd builders as well. Anyway

I'm booting from a Live Windows CD I can access the file system, and

copy to and from the main harddisk and external media (I currently have

a usb memory stck and a harddisk connected).

 

I talked to Acer support here in Norway, and their only solution was

also the alt-F10 total restore. They didn't even warn me that all the

data would be nuked and the system restored to factory defaults! Luckily

I asked them directly, and they confirmed it.

 

I've been playing around with various Registry entries. One that looked

promising was:

 

_LOCAL_MACHINE_SOFTWARE\Microsoft\Windows\Currentversion\WindowsUpdate\AutoUpdate\Results.

 

There are 3 keys there:

 

Detect

Download

Install

 

On this machine both the Detect and Install had Errors that were NOT

0x0, while Download had en Errors entry that was 0x0.

 

Not feeling too comfortable with messing around with the Registry I

nonetheless modified The Detect and Install Errors to 0x0. Unfortunately

to no avail.

 

The errors were:

 

Detect Error: 0x8000FFFF

Install Errer: 0x800F082F

 

 

I also copied the download Update

(hxxp://www.microsoft.com/downloads/results.aspx?pocId=&freetext=KB937287&DisplayLang=en)

to the windows\softwaredistribion\download directory, but that didn't

help either, probably since the manually download file is in *.msu

format and I was unsuccessful when trying to unpack it in any way...

 

 

Can someone more knowledgeable than I, comment on my steps?

 

Again, Thanks!

 

 

--

tio00

Posted via http://www.vistaheads.com

Guest Nokpa

Guest Nokpa

Posted
Posted

Hi,

I had the same problem, and I don't have the Vista install disk, but

pressing repeatedly F8 when the computer is booting up, "Repair your

computer"(the first one) option shows up. Then, I choose system restore

and restore to an earlier point. After that, I just followed the steps

showed in 'Configuring Updates Stage 3 of 3 0% | e1m6'

(http://www.anguas.com/?p=47) . Now my computer is working fine.

 

Hope this will also work for you

 

 

--

Nokpa

Posted via http://www.vistaheads.com

Guest sharlou

Guest sharlou

Posted
Posted

RE: Vista constantly rebooting after this week's updates - "Configurin

 

I am having the same problem. Microsoft has been of no help whatsover.

 

"Tom Walker" wrote:

> My son (away at university) has just installed this week's Microsoft updates

> and now is unable to get his laptop re-started (it's an Acer Aspire 5633

> about a year old).

>

> It says "Configuring Updates. Stage 3 of 3 0% Complete.

> Then it says "Shutting Down" and restarts the whole cycle. This goes on and

> on....

>

> He has tried to get it into Safe Mode but it won't, just goes back into the

> cycle described above.

>

> I've searched on Google and come up with only one hit - that described

> identical symptoms and was posted in a blog about three hours ago. There

> are some references to the same message related to SP1 installation but my

> son is just using the standard Microsoft Update service - not gone near SP1.

>

> Is anyone else getting this symptom and has anyone any ideas how to get out

> of it without wiping the whole machine?

>

> Many thanks for any help.

>

> Tom Walker

>

>

Guest Bhodie

Guest Bhodie

Posted
Posted

RE: Vista constantly rebooting after this week's updates - "Config

 

After this big update hosed up my computer, I restored it to a previous

point, then went back to install the updates a couple at a time to find out

which one was the culprit.. Oddly enough, installling them a few at a time

prevented the problem and all the updates installed correctly.. at least on

my HP DV8000 laptop.

 

Go figure

 

I did send all the logs to Darrell as requested, so hopefully he will find

something useful.

 

"Matthew McDermott" wrote:

> Tom,

>

> I just got off the phone with Vista tech support and they "...are still

> researching the problem." They think the root cause is a "unforseen software

> conflict".

>

> I was able to get back to "normal" by using the system restore steps. I did

> not have to reinstall. (Thank goodness)

>

> I did try to install the update manually with the KB947172 download and that

> too caused the same issue.

>

> So, after a second system restore I turned off the Windows Update for

> "Cumulative Update for Media Center for Windows Vista (KB947172)".

>

> If I get a real resolution from PSS I'll post it here.

>

>

>

> HTH,

>

> --

> Matthew McDermott, MVP

> Principal Consultant

> Catapult Systems, Inc.

>

>

> "Tom Walker" wrote:

>

> > My son (away at university) has just installed this week's Microsoft updates

> > and now is unable to get his laptop re-started (it's an Acer Aspire 5633

> > about a year old).

> >

> > It says "Configuring Updates. Stage 3 of 3 0% Complete.

> > Then it says "Shutting Down" and restarts the whole cycle. This goes on and

> > on....

> >

> > He has tried to get it into Safe Mode but it won't, just goes back into the

> > cycle described above.

> >

> > I've searched on Google and come up with only one hit - that described

> > identical symptoms and was posted in a blog about three hours ago. There

> > are some references to the same message related to SP1 installation but my

> > son is just using the standard Microsoft Update service - not gone near SP1.

> >

> > Is anyone else getting this symptom and has anyone any ideas how to get out

> > of it without wiping the whole machine?

> >

> > Many thanks for any help.

> >

> > Tom Walker

> >

> >

Guest Bhodie

Guest Bhodie

Posted
Posted

RE: Vista constantly rebooting after this week's updates - "Config

 

John,

 

Once you click on the "install" on the first screen, it will take you to the

next screen which gives you the repair options..

 

"John" wrote:

> I'm having same issue with my wife's Lenovo 3000 Y410. On hold with MS

> support now. I have the Vista DVD and can boot up from the DVD drive BUT

> Vista does not give an option to restore/repair...only install. Which I

> woudl rather not do...

> If I find out any new info for the support people...I'll post it.

>

>

> "Matthew McDermott" wrote:

>

> > Tom,

> >

> > I just got off the phone with Vista tech support and they "...are still

> > researching the problem." They think the root cause is a "unforseen software

> > conflict".

> >

> > I was able to get back to "normal" by using the system restore steps. I did

> > not have to reinstall. (Thank goodness)

> >

> > I did try to install the update manually with the KB947172 download and that

> > too caused the same issue.

> >

> > So, after a second system restore I turned off the Windows Update for

> > "Cumulative Update for Media Center for Windows Vista (KB947172)".

> >

> > If I get a real resolution from PSS I'll post it here.

> >

> >

> >

> > HTH,

> >

> > --

> > Matthew McDermott, MVP

> > Principal Consultant

> > Catapult Systems, Inc.

> >

> >

> > "Tom Walker" wrote:

> >

> > > My son (away at university) has just installed this week's Microsoft updates

> > > and now is unable to get his laptop re-started (it's an Acer Aspire 5633

> > > about a year old).

> > >

> > > It says "Configuring Updates. Stage 3 of 3 0% Complete.

> > > Then it says "Shutting Down" and restarts the whole cycle. This goes on and

> > > on....

> > >

> > > He has tried to get it into Safe Mode but it won't, just goes back into the

> > > cycle described above.

> > >

> > > I've searched on Google and come up with only one hit - that described

> > > identical symptoms and was posted in a blog about three hours ago. There

> > > are some references to the same message related to SP1 installation but my

> > > son is just using the standard Microsoft Update service - not gone near SP1.

> > >

> > > Is anyone else getting this symptom and has anyone any ideas how to get out

> > > of it without wiping the whole machine?

> > >

> > > Many thanks for any help.

> > >

> > > Tom Walker

> > >

> > >

Guest trpldmommy@hotmail.com

Guest trpldmommy@hotmail.com

Posted
Posted

Re: Vista constantly rebooting after this week's updates - "Config

 

On Feb 16, 8:53 am, John wrote:

> I'm having same issue with my wife's Lenovo 3000 Y410.  On hold with MS

> support now.  I have theVistaDVD and can boot up from the DVD drive BUTVistadoes not give an option to restore/repair...only install.  Which I

> woudl rather not do...

> If I find out any new info for the support people...I'll post it.

>

>

>

> "Matthew McDermott" wrote:

> > Tom,

>

> > I just got off the phone withVistatech support and they "...are still

> > researching the problem." They think the root cause is a "unforseen software

> > conflict".

>

> > I was able to get back to "normal" by using the system restore steps. I did

> > not have to reinstall. (Thank goodness)

>

> > I did try to install the update manually with the KB947172 download and that

> > too caused the same issue.

>

> > So, after a second system restore I turned off the Windows Update for

> > "Cumulative Update for Media Center for WindowsVista(KB947172)".

>

> > If I get a real resolution from PSS I'll post it here.

>

> > HTH,

>

> > --

> > Matthew McDermott, MVP

> > Principal Consultant

> > Catapult Systems, Inc.

>

> > "Tom Walker" wrote:

>

> > > My son (away at university) has just installed this week's Microsoft updates

> > > and now is unable to get his laptop re-started (it's an Acer Aspire 5633

> > > about a year old).

>

> > > It says "Configuring Updates. Stage 3 of 3 0% Complete.

> > > Then it says "Shutting Down" and restarts the whole cycle.  This goes on and

> > > on....

>

> > > He has tried to get it into Safe Mode but it won't, just goes back into the

> > > cycle described above.

>

> > > I've searched on Google and come up with only one hit - that described

> > > identical symptoms and was posted in a blog about three hours ago.  There

> > > are some references to the same message related to SP1 installation but my

> > > son is just using the standard Microsoft Update service - not gone near SP1.

>

> > > Is anyone else getting this symptom and has anyone any ideas how to get out

> > > of it without wiping the whole machine?

>

> > > Many thanks for any help.

>

> > > Tom Walker- Hide quoted text -

>

> - Show quoted text -

 

Have you tried uninstalling the recent updates?

Guest JYW

Guest JYW

Posted
Posted

RE: Vista constantly rebooting after this week's updates - "Config

 

My wife has a 2 1/2-year old Dell, which has Vista Ultimate (upgraded from

Win XP). I have the DVD, but could not get to the "repair" option as

described in Darell's reply). I may need to re-install the Vista. It really

sucks. My question is whether all my wife's data on the PC will be lost if I

re-install the Vista...Please advise!! I'll need to see whether I need to

take the PC to a shop to do data recovery before the re-installation...I'm

sure if I lost all my wife's data on the PC, I'm doomed...Anyone can help and

give me an answer, I really appreciate...It's really a bad situation getting

into a worse one...

--

JYW

 

 

"Matthew McDermott" wrote:

> Tom,

>

> I just got off the phone with Vista tech support and they "...are still

> researching the problem." They think the root cause is a "unforseen software

> conflict".

>

> I was able to get back to "normal" by using the system restore steps. I did

> not have to reinstall. (Thank goodness)

>

> I did try to install the update manually with the KB947172 download and that

> too caused the same issue.

>

> So, after a second system restore I turned off the Windows Update for

> "Cumulative Update for Media Center for Windows Vista (KB947172)".

>

> If I get a real resolution from PSS I'll post it here.

>

>

>

> HTH,

>

> --

> Matthew McDermott, MVP

> Principal Consultant

> Catapult Systems, Inc.

>

>

> "Tom Walker" wrote:

>

> > My son (away at university) has just installed this week's Microsoft updates

> > and now is unable to get his laptop re-started (it's an Acer Aspire 5633

> > about a year old).

> >

> > It says "Configuring Updates. Stage 3 of 3 0% Complete.

> > Then it says "Shutting Down" and restarts the whole cycle. This goes on and

> > on....

> >

> > He has tried to get it into Safe Mode but it won't, just goes back into the

> > cycle described above.

> >

> > I've searched on Google and come up with only one hit - that described

> > identical symptoms and was posted in a blog about three hours ago. There

> > are some references to the same message related to SP1 installation but my

> > son is just using the standard Microsoft Update service - not gone near SP1.

> >

> > Is anyone else getting this symptom and has anyone any ideas how to get out

> > of it without wiping the whole machine?

> >

> > Many thanks for any help.

> >

> > Tom Walker

> >

> >

Guest jkomoto

Guest jkomoto

Posted
Posted

Re: Vista constantly rebooting after this week's updates -"Configuring updates stage 3 of 3"

 

On Feb 16, 8:15 am, Nokpa

wrote:

> Hi,

> I had the same problem, and I don't have the Vista install disk, but

> pressing repeatedly F8 when the computer is booting up, "Repair your

> computer"(the first one) option shows up. Then, I choose system restore

> and restore to an earlier point. After that, I just followed the steps

> showed in 'Configuring Updates Stage 3 of 3 0% | e1m6'

> (http://www.anguas.com/?p=47) . Now my computer is working fine.

>

> Hope this will also work for you

>

> --

> Nokpa

> Posted viahttp://www.vistaheads.com

 

YAAA! This is the only solution that actually worked- complete with

enough detail.

 

THANKS!!

Guest Artsr3

Guest Artsr3

Posted
Posted

RE: Vista constantly rebooting after this week's updates - "Config

 

The problem does not occur with "Ultimate". I have an HP dv9000 CPO with

Vista Business and I left it on last night running defrg etc, and what a

suprise this morning.....MSFT left the ability to go beyond the last good

restore point out of the the safe boot, why? You now have to use the boot

disk and most computer no longer come with a disk.

 

art

 

"Matthew McDermott" wrote:

> Tom,

>

> I just got off the phone with Vista tech support and they "...are still

> researching the problem." They think the root cause is a "unforseen software

> conflict".

>

> I was able to get back to "normal" by using the system restore steps. I did

> not have to reinstall. (Thank goodness)

>

> I did try to install the update manually with the KB947172 download and that

> too caused the same issue.

>

> So, after a second system restore I turned off the Windows Update for

> "Cumulative Update for Media Center for Windows Vista (KB947172)".

>

> If I get a real resolution from PSS I'll post it here.

>

>

>

> HTH,

>

> --

> Matthew McDermott, MVP

> Principal Consultant

> Catapult Systems, Inc.

>

>

> "Tom Walker" wrote:

>

> > My son (away at university) has just installed this week's Microsoft updates

> > and now is unable to get his laptop re-started (it's an Acer Aspire 5633

> > about a year old).

> >

> > It says "Configuring Updates. Stage 3 of 3 0% Complete.

> > Then it says "Shutting Down" and restarts the whole cycle. This goes on and

> > on....

> >

> > He has tried to get it into Safe Mode but it won't, just goes back into the

> > cycle described above.

> >

> > I've searched on Google and come up with only one hit - that described

> > identical symptoms and was posted in a blog about three hours ago. There

> > are some references to the same message related to SP1 installation but my

> > son is just using the standard Microsoft Update service - not gone near SP1.

> >

> > Is anyone else getting this symptom and has anyone any ideas how to get out

> > of it without wiping the whole machine?

> >

> > Many thanks for any help.

> >

> > Tom Walker

> >

> >

Guest John

Guest John

Posted
Posted

RE: Vista constantly rebooting after this week's updates - "Config

 

Thanks for the reply Bhodie. But believe it or not, for whatever reason, I

don't know...the Vista version given with the Lenovo laptop does not give the

repair option...I and the MS support person could firgure it out either. I

know exactly were it should be it's not there...I just don't understand...

 

ANYWAY, I spent over 3 hours on the phone with MS support (several different

people). No luck on resovling the issue.

The only answer they had was to reinstall Windows (and loss personal

setting, programs, and all that)...

 

Do too the configuration of the Lenovo, it has a 2nd partition. So I have

reinstalled Vista on the 2nd partition in hopes of getting into the 1st

partition and deleting the KB947172 security files. Thus being able to

reboot and do a system restore in the original Vista partition as others have

done.

This part of the "operation" worked. Four files with KB947172 have been

deleted. Unforuately, when restarting using the original Vista partition the

rebooting issue continues...

If anyone has another suggestion, please let me know. I've spent about 7

hours on this today. So I'm done for today. Good luck to all with this

issue.

John

 

 

 

"Bhodie" wrote:

> John,

>

> Once you click on the "install" on the first screen, it will take you to the

> next screen which gives you the repair options..

>

> "John" wrote:

>

> > I'm having same issue with my wife's Lenovo 3000 Y410. On hold with MS

> > support now. I have the Vista DVD and can boot up from the DVD drive BUT

> > Vista does not give an option to restore/repair...only install. Which I

> > woudl rather not do...

> > If I find out any new info for the support people...I'll post it.

> >

> >

> > "Matthew McDermott" wrote:

> >

> > > Tom,

> > >

> > > I just got off the phone with Vista tech support and they "...are still

> > > researching the problem." They think the root cause is a "unforseen software

> > > conflict".

> > >

> > > I was able to get back to "normal" by using the system restore steps. I did

> > > not have to reinstall. (Thank goodness)

> > >

> > > I did try to install the update manually with the KB947172 download and that

> > > too caused the same issue.

> > >

> > > So, after a second system restore I turned off the Windows Update for

> > > "Cumulative Update for Media Center for Windows Vista (KB947172)".

> > >

> > > If I get a real resolution from PSS I'll post it here.

> > >

> > >

> > >

> > > HTH,

> > >

> > > --

> > > Matthew McDermott, MVP

> > > Principal Consultant

> > > Catapult Systems, Inc.

> > >

> > >

> > > "Tom Walker" wrote:

> > >

> > > > My son (away at university) has just installed this week's Microsoft updates

> > > > and now is unable to get his laptop re-started (it's an Acer Aspire 5633

> > > > about a year old).

> > > >

> > > > It says "Configuring Updates. Stage 3 of 3 0% Complete.

> > > > Then it says "Shutting Down" and restarts the whole cycle. This goes on and

> > > > on....

> > > >

> > > > He has tried to get it into Safe Mode but it won't, just goes back into the

> > > > cycle described above.

> > > >

> > > > I've searched on Google and come up with only one hit - that described

> > > > identical symptoms and was posted in a blog about three hours ago. There

> > > > are some references to the same message related to SP1 installation but my

> > > > son is just using the standard Microsoft Update service - not gone near SP1.

> > > >

> > > > Is anyone else getting this symptom and has anyone any ideas how to get out

> > > > of it without wiping the whole machine?

> > > >

> > > > Many thanks for any help.

> > > >

> > > > Tom Walker

> > > >

> > > >

Guest flconch@bellsouth.net

Guest flconch@bellsouth.net

Posted
Posted

Re: Vista constantly rebooting after this week's updates - "Config

 

On Feb 16, 1:34 am, Ed Stoddard

wrote:

> Well, I have 2 computers running Vista, one Vista Home Premium on a 5 year

> old Dell that will NOT complete theupdate, (says 3 of 3 at 0% then reboots)

> which was a securityupdateconcerning the Window Media Center part of Vista.

> On my Vista Ultimate system theupdatetook just fine, so I am able to use

> that computer.

>

> It's somewhat comforting to know that many are havingproblemswith this,

> but now we are all locked out our computers because MS put out a badupdate.

> This is not good.

>

>

>

> "MowGreen [MVP]" wrote:

> > Tom, Kenneth, and Christian ...

> > Are all 3 affected systems Acer laptops ?

>

> > STRONGLY suggest that you all phone this in toMicrosoft'sPSS. Tell

> > them ***specifically*** that this was caused by a Securityupdate.

> > Perhaps it was

>

> >MicrosoftSecurity Bulletin MS08-004 - Important

> > Vulnerability in Windows TCP/IP Could Allow Denial of Service (946456)

>

> > that caused this issue. Or it could have been

>

> >MicrosoftSecurity Bulletin MS08-007 - Critical

> > Vulnerability in WebDAV Mini-Redirector Could Allow Remote Code

> > Execution (946026)

>

> > There is no-charge support for issues with Security updates:

>

> > > Support

> > > * Customers in the U.S. and Canada can receive technical support fromMicrosoftProduct Support

> > > Services at 1-866-PCSAFETY. There is no charge for support calls that are associated with

> > > security updates.

> > > * International customers can receive support from their localMicrosoftsubsidiaries. There is no

> > > charge for support that is associated with security updates. For more information about how to

> > >contactMicrosoftfor support issues, visit the International Support Web site.

> > >http://go.microsoft.com/fwlink/?LinkId=21155

>

> > Make them troubleshoot just whichupdateis causing the rebooting. After

> > all, it was theirupdate

> > that caused this issue

>

> > MowGreen [MVP 2003-2008]

> > ===============

> > *-343-* FDNY

> > Never Forgotten

> > ===============- Hide quoted text -

>

> - Show quoted text -

 

Hi,

I'm locked out of my Dell Inspiron 1505 that runs Vista Home Premium.

Everything was fine and I was reading a news item online when without

ANY warning, my computer just shut down. Then it came on again, with

the dire message - "Installing Update 3 of 3 0% Complete. Do not shut

off your computer." 3 hours of my computer shutting down and

rebooting. I am crazed by this mess. Thanks to all of you who have

offered advice and detailed what you did to try to fix the infernal

problem.

Guest PA Bear [MS MVP]

Guest PA Bear [MS MVP]

Posted
Posted

Re: Vista constantly rebooting after this week's updates - "Configurin

 

Have you contacted Microsoft about the problem?

 

See http://www.anguas.com/?p=47

--

~Robear Dyer (PA Bear)

MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002

AumHa VSOP & Admin http://aumha.net

DTS-L http://dts-l.net/

 

sharlou wrote:

> I am having the same problem. Microsoft has been of no help whatsover.

>

> "Tom Walker" wrote:

>

>> My son (away at university) has just installed this week's Microsoft

>> updates and now is unable to get his laptop re-started (it's an Acer

>> Aspire 5633 about a year old).

>>

>> It says "Configuring Updates. Stage 3 of 3 0% Complete.

>> Then it says "Shutting Down" and restarts the whole cycle. This goes on

>> and on....

>>

>> He has tried to get it into Safe Mode but it won't, just goes back into

>> the

>> cycle described above.

>>

>> I've searched on Google and come up with only one hit - that described

>> identical symptoms and was posted in a blog about three hours ago. There

>> are some references to the same message related to SP1 installation but

>> my

>> son is just using the standard Microsoft Update service - not gone near

>> SP1.

>>

>> Is anyone else getting this symptom and has anyone any ideas how to get

>> out

>> of it without wiping the whole machine?

>>

>> Many thanks for any help.

>>

>> Tom Walker

Guest Jiang

Guest Jiang

Posted
Posted

RE: Vista constantly rebooting after this week's updates - "Configurin

 

microsoft.public.windowsupdate

Guest Jiang

Guest Jiang

Posted
Posted

problem fixed for me

 

I had exactly the same problem. style_emoticons//sad.gif After I read this thread, I realized that

I am not the only one around the world.style_emoticons//smile.gif

I spent sometime today, and finally fixed the problem in a non-technical way.

I think the problem caused by laest update for windows vista media center,

when you install this updates .net optimazor got stopped, and then series

error message appears, then the update fails. If you restart from this point,

you will have this problem.

 

Soltuion I used:

Boot from DVD, then choose repair windows. after a few screen, you got to a

menu, choose start commnd prompt.

under command prompt, go to your anti-virues software folder(in ny case,

avast), renname all the exe file to something else, I run ren *.exe *.fuk.

 

restart the PC, boot fromt he DVD. repair windows. This time the DVD will

ask you if you want to restore to the original point, answer YES!

 

After a few minutes, the process will be done. restart the system. And you

will back to busniess.

 

My system is DELL D531 + VIsta x64 Ult.(Chinese Simp.)

 

I am not sure this wil work for you, but it did work for me. Good luck to you!

 

Jiang

Guest Darrell Gorter[MSFT]

Guest Darrell Gorter[MSFT]

Posted
Posted

Re: Vista constantly rebooting after this week's updates - "Configurin

 

Hello,

Just an update on this thread.

I have gotten five sets of logs that are currently being investigated.

Thanks for the logs I have recieved to date.

If the machine came with Windows Vista Pre-installed try using F8 safe mode

options.

They may have installed the repair scenarios\system restore option onto the

hard disk as a Safe Mode option.

You may be able to do system restore from those scenarios. Your options in

Safe Mode may be different depending on the vendor you got your machine

from.

System Restore is best solution right now.

We are still looking for other workaround other than using System Restore

if your machine doesn't have any restore points available.

Thanks,

Darrell Gorter[MSFT]

 

This posting is provided "AS IS" with no warranties, and confers no rights

--------------------

Reply-To: "PA Bear [MS MVP]"

From: "PA Bear [MS MVP]"

References:

 

Subject: Re: Vista constantly rebooting after this week's updates -

"Configurin

Date: Sun, 17 Feb 2008 03:05:15 -0500

Lines: 41

MIME-Version: 1.0

Content-Type: text/plain

format=flowed

charset="Windows-1252"

reply-type=original

Content-Transfer-Encoding: 7bit

X-Priority: 3

X-MSMail-Priority: Normal

X-Newsreader: Microsoft Outlook Express 6.00.2900.3138

X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.3198

Message-ID:

Newsgroups: microsoft.public.windowsupdate

NNTP-Posting-Host: 24.115.34.232.res-cmts.tvh.ptd.net 24.115.34.232

Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP06.phx.gbl

Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windowsupdate:42029

X-Tomcat-NG: microsoft.public.windowsupdate

 

Have you contacted Microsoft about the problem?

 

See http://www.anguas.com/?p=47

--

~Robear Dyer (PA Bear)

MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002

AumHa VSOP & Admin http://aumha.net

DTS-L http://dts-l.net/

 

sharlou wrote:

> I am having the same problem. Microsoft has been of no help whatsover.

>

> "Tom Walker" wrote:

>

>> My son (away at university) has just installed this week's Microsoft

>> updates and now is unable to get his laptop re-started (it's an Acer

>> Aspire 5633 about a year old).

>>

>> It says "Configuring Updates. Stage 3 of 3 0% Complete.

>> Then it says "Shutting Down" and restarts the whole cycle. This goes on

>> and on....

>>

>> He has tried to get it into Safe Mode but it won't, just goes back into

>> the

>> cycle described above.

>>

>> I've searched on Google and come up with only one hit - that described

>> identical symptoms and was posted in a blog about three hours ago. There

>> are some references to the same message related to SP1 installation but

>> my

>> son is just using the standard Microsoft Update service - not gone near

>> SP1.

>>

>> Is anyone else getting this symptom and has anyone any ideas how to get

>> out

>> of it without wiping the whole machine?

>>

>> Many thanks for any help.

>>

>> Tom Walker

Guest Bhodie

Guest Bhodie

Posted
Posted

RE: Vista constantly rebooting after this week's updates - "Config

 

John,

 

Do you have any friends with the Vista DVD? You only need to boot with it..

so no serial number involved, etc.. just a thought..

 

"John" wrote:

> Thanks for the reply Bhodie. But believe it or not, for whatever reason, I

> don't know...the Vista version given with the Lenovo laptop does not give the

> repair option...I and the MS support person could firgure it out either. I

> know exactly were it should be it's not there...I just don't understand...

>

> ANYWAY, I spent over 3 hours on the phone with MS support (several different

> people). No luck on resovling the issue.

> The only answer they had was to reinstall Windows (and loss personal

> setting, programs, and all that)...

>

> Do too the configuration of the Lenovo, it has a 2nd partition. So I have

> reinstalled Vista on the 2nd partition in hopes of getting into the 1st

> partition and deleting the KB947172 security files. Thus being able to

> reboot and do a system restore in the original Vista partition as others have

> done.

> This part of the "operation" worked. Four files with KB947172 have been

> deleted. Unforuately, when restarting using the original Vista partition the

> rebooting issue continues...

> If anyone has another suggestion, please let me know. I've spent about 7

> hours on this today. So I'm done for today. Good luck to all with this

> issue.

> John

>

>

>

> "Bhodie" wrote:

>

> > John,

> >

> > Once you click on the "install" on the first screen, it will take you to the

> > next screen which gives you the repair options..

> >

> > "John" wrote:

> >

> > > I'm having same issue with my wife's Lenovo 3000 Y410. On hold with MS

> > > support now. I have the Vista DVD and can boot up from the DVD drive BUT

> > > Vista does not give an option to restore/repair...only install. Which I

> > > woudl rather not do...

> > > If I find out any new info for the support people...I'll post it.

> > >

> > >

> > > "Matthew McDermott" wrote:

> > >

> > > > Tom,

> > > >

> > > > I just got off the phone with Vista tech support and they "...are still

> > > > researching the problem." They think the root cause is a "unforseen software

> > > > conflict".

> > > >

> > > > I was able to get back to "normal" by using the system restore steps. I did

> > > > not have to reinstall. (Thank goodness)

> > > >

> > > > I did try to install the update manually with the KB947172 download and that

> > > > too caused the same issue.

> > > >

> > > > So, after a second system restore I turned off the Windows Update for

> > > > "Cumulative Update for Media Center for Windows Vista (KB947172)".

> > > >

> > > > If I get a real resolution from PSS I'll post it here.

> > > >

> > > >

> > > >

> > > > HTH,

> > > >

> > > > --

> > > > Matthew McDermott, MVP

> > > > Principal Consultant

> > > > Catapult Systems, Inc.

> > > >

> > > >

> > > > "Tom Walker" wrote:

> > > >

> > > > > My son (away at university) has just installed this week's Microsoft updates

> > > > > and now is unable to get his laptop re-started (it's an Acer Aspire 5633

> > > > > about a year old).

> > > > >

> > > > > It says "Configuring Updates. Stage 3 of 3 0% Complete.

> > > > > Then it says "Shutting Down" and restarts the whole cycle. This goes on and

> > > > > on....

> > > > >

> > > > > He has tried to get it into Safe Mode but it won't, just goes back into the

> > > > > cycle described above.

> > > > >

> > > > > I've searched on Google and come up with only one hit - that described

> > > > > identical symptoms and was posted in a blog about three hours ago. There

> > > > > are some references to the same message related to SP1 installation but my

> > > > > son is just using the standard Microsoft Update service - not gone near SP1.

> > > > >

> > > > > Is anyone else getting this symptom and has anyone any ideas how to get out

> > > > > of it without wiping the whole machine?

> > > > >

> > > > > Many thanks for any help.

> > > > >

> > > > > Tom Walker

> > > > >

> > > > >

Guest tio00

Guest tio00

Posted
Posted

Just an update on my status and things I've tried:

 

1. Using f8 doesn't help safe mode, safe mode with network and safe

mode with command prompt never get past the "configuring updates stage 3

of 3 0%"...

 

2. As I mentioned in an earlier post I downloaded the update manually

and eventually found c:\windows\system32\wusa.exe which is a commandline

update utility. Unfortunately since I can only get a command prompt when

using a boot cd/vista dvd it doesn't work as the active system is

actually the boot media and not the broken system.

 

3. I tried modifying the boot instructions, using

c:\windows\system32\bcdedit, thinking that the update instructions were

embedded there somewhere, but that didn't help either.

 

4. I read somewhere that the updates might be cached somewhere else on

the disk, since changing the names of windows\softwasredistribution and

windows\system32\catroot2 doesn't work. Anyone know more about this?

 

Not much progress, but like thomas edison said: at least i now know a

"thousand" ways of NOT fixing the continous boot problem...

 

Hope someone can find a solution...

 

Thanks

 

 

--

tio00

Posted via http://www.vistaheads.com

Guest Diana

Guest Diana

Posted
Posted

Re: Vista constantly rebooting after this week's updates - "Config

 

Hello,

 

I checked with our setup team and so far they have only seen one case with

this issue.

 

Resolved by:

1. Located a full edition of the media to test recovery options using the

system restore to go back to a restore point prior to the problem.

940765 How to use System Restore to log on to Windows Vista when you lose

access to an account

http://support.microsoft.com/default.aspx?...kbEN-US940765

 

2. Once on the machine, check "update history" to see which update(s)

failed to install. Go to microsoft's download center

http://www.microsoft.com/downloads

and manually download and install this update (s).

927532 When you use Windows Update to install an update in Windows Vista,

the update may not appear in the Programs and Features item in Control Panel

http://support.microsoft.com/default.aspx?...kbEN-US927532

 

 

3. Once updates have installed and the machine has been rebooted, test

Windows Update again.

 

NOTE: This particular case had problems with KB937287. Update 937287 is a

prerequisite package (pre req for vista sp1) that contains updates to the

Windows Vista installation software. The installation software is the

component that handles the installation and the removal of software updates,

language packs, optional Windows features, and service packs.

 

Diana

 

Diana Smith [MSFT]

PSS Security Team

 

This posting is provided "AS IS" with no warranties, and confers no rights.

 

"Kenneth" wrote:

> My computer is not an Acer, its a home made PC I built myself.

> My computer has been up2date since I installed Vista (ultimate), and the

> problem must have come from one of the latest updates, I only remember one of

> the updates in the list before it rebooted, it was the one with the

> "addresses a vulnerability in Windows Vista" text.

>

> "MowGreen [MVP]" wrote:

>

> > Tom, Kenneth, and Christian ...

> > Are all 3 affected systems Acer laptops ?

> >

> > STRONGLY suggest that you all phone this in to Microsoft's PSS. Tell

> > them ***specifically*** that this was caused by a Security update.

> > Perhaps it was

> >

> > Microsoft Security Bulletin MS08-004 – Important

> > Vulnerability in Windows TCP/IP Could Allow Denial of Service (946456)

> >

> > that caused this issue. Or it could have been

> >

> > Microsoft Security Bulletin MS08-007 – Critical

> > Vulnerability in WebDAV Mini-Redirector Could Allow Remote Code

> > Execution (946026)

> >

> > There is no-charge support for issues with Security updates:

> >

> > > Support

> > > • Customers in the U.S. and Canada can receive technical support from Microsoft Product Support

> > > Services at 1-866-PCSAFETY. There is no charge for support calls that are associated with

> > > security updates.

> > > • International customers can receive support from their local Microsoft subsidiaries. There is no

> > > charge for support that is associated with security updates. For more information about how to

> > > contact Microsoft for support issues, visit the International Support Web site.

> > > http://go.microsoft.com/fwlink/?LinkId=21155

> >

> > Make them troubleshoot just which update is causing the rebooting. After

> > all, it was their update

> > that caused this issue

> >

> > MowGreen [MVP 2003-2008]

> > ===============

> > *-343-* FDNY

> > Never Forgotten

> > ===============

> >

> >

> >

> >

> > Kenneth wrote:

> >

> > > Same here, tried all the options from the "safe boot" options. Cant get out

> > > of the cycle. And its also at the stage 3 of 3 im hanging at. Computer was

> > > just fine untill the update ran and did an automated reboot to install the

> > > changes style_emoticons//sad.gif

> > >

> > > "Christian Brockman" wrote:

> > >

> > >

> > >>I am having the exact same problem. I can't even get into Vista to try to

> > >>change directories as has been suggested elsewhere in this forum. I have

> > >>tried booting in safe mode and jumping back to system save point. Neither

> > >>work (as I still get the step 3 of 3 and then another reboot). I really

> > >>don't want to have to reinstall vista. Help please!

> > >>

> > >>Christian Brockman

> > >>

> > >>"Tom Walker" wrote:

> > >>

> > >>

> > >>>My son (away at university) has just installed this week's Microsoft updates

> > >>>and now is unable to get his laptop re-started (it's an Acer Aspire 5633

> > >>>about a year old).

> > >>>

> > >>>It says "Configuring Updates. Stage 3 of 3 0% Complete.

> > >>>Then it says "Shutting Down" and restarts the whole cycle. This goes on and

> > >>>on....

> > >>>

> > >>>He has tried to get it into Safe Mode but it won't, just goes back into the

> > >>>cycle described above.

> > >>>

> > >>>I've searched on Google and come up with only one hit - that described

> > >>>identical symptoms and was posted in a blog about three hours ago. There

> > >>>are some references to the same message related to SP1 installation but my

> > >>>son is just using the standard Microsoft Update service - not gone near SP1.

> > >>>

> > >>>Is anyone else getting this symptom and has anyone any ideas how to get out

> > >>>of it without wiping the whole machine?

> > >>>

> > >>>Many thanks for any help.

> > >>>

> > >>>Tom Walker

> > >>>

> > >>>

> >

Guest tio00

Guest tio00

Posted
Posted

Thank you Diana for summarizing these valid steps to resolve the

problem. Based on several post here and elsewhere, this has worked

successfully for many people. Where this procedure fails for many others

is already at step 1, when there are no restore points. I and others

have tried this, but when selecting "System Restore", the system replies

that there are no restore points defined...

 

What we need is a way to bypass the initial installation attempt in

some way, either by renaming some files and/or folders, changing some

registry entries, etc to get the install to fail and the system to

continue to boot. I've seen suggestions for several things to try, but

none have worked, telling me that these install files/commands are

hidden away in come cache or hidden directory or something. I'd love to

know where...

 

On the computer I'm trying to fix, I've been able to shrink the main

partition, and have installed XP on a new partition using the free area.

I'm in the process of moving everything over, but I still can't

reconcile myself with the fact that there is nothing to do to get back

into a "perfectly good system" that was working before the KB937287

update attempt.

 

Again, thank you very much for your fine post Diana, I'm just hoping we

can find a way to fix this, also when there are no restore points...

 

 

Diana686775 Wrote:

> Hello,

>

> I checked with our setup team and so far they have only seen one case

> with

> this issue.

>

> Resolved by:

> 1. Located a full edition of the media to test recovery options using

> the

> system restore to go back to a restore point prior to the problem.

> 940765 How to use System Restore to log on to Windows Vista when you

> lose

> access to an account

> 'How to use System Restore to log on to Windows Vista when you lose

> access to an account'

> (http://support.microsoft.com/default.aspx?...kbEN-US940765)

>

> 2. Once on the machine, check "update history" to see which update(s)

> failed to install. Go to microsoft's download center

> 'Microsoft Download Center' (http://www.microsoft.com/downloads)

> and manually download and install this update (s).

> 927532 When you use Windows Update to install an update in Windows

> Vista,

> the update may not appear in the Programs and Features item in Control

> Panel

> 'When you use Windows Update to install an update in Windows Vista, the

> update may not appear in the Programs and Features item in Control

> Panel' (http://support.microsoft.com/default.aspx?...kbEN-US927532)

>

>

> 3. Once updates have installed and the machine has been rebooted, test

> Windows Update again.

>

> NOTE: This particular case had problems with KB937287. Update 937287

> is a

> prerequisite package (pre req for vista sp1) that contains updates to

> the

> Windows Vista installation software. The installation software is the

> component that handles the installation and the removal of software

> updates,

> language packs, optional Windows features, and service packs.

>

> Diana

>

> Diana Smith [MSFT]

> PSS Security Team

>

> This posting is provided "AS IS" with no warranties, and confers no

> rights.

>

>

 

 

--

tio00

Posted via http://www.vistaheads.com

Guest Tom Walker

Guest Tom Walker

Posted
Posted

Re: Vista constantly rebooting after this week's updates - "Config

 

Diana

 

Thank you for these points. As my son's PC denied it had any restore points

when booted from the Vista DVD and we had limited ability to do very much

from the command prompt, we decided it was time to completely re-install.

 

That's now been done and all the updates installed without problem this

time.

 

I very much appreciate the exceelent responses supplied by many contributers

in this group - it has been very helpful in getting through this problem.

 

Tom Walker

 

"Diana" wrote in message

news:0B59241C-22E2-4BF7-BD95-4E4938845E88@microsoft.com...

> Hello,

>

> I checked with our setup team and so far they have only seen one case with

> this issue.

>

> Resolved by:

> 1. Located a full edition of the media to test recovery options using

> the

> system restore to go back to a restore point prior to the problem.

> 940765 How to use System Restore to log on to Windows Vista when you lose

> access to an account

> http://support.microsoft.com/default.aspx?...kbEN-US940765

>

> 2. Once on the machine, check "update history" to see which update(s)

> failed to install. Go to microsoft's download center

> http://www.microsoft.com/downloads

> and manually download and install this update (s).

> 927532 When you use Windows Update to install an update in Windows Vista,

> the update may not appear in the Programs and Features item in Control

> Panel

> http://support.microsoft.com/default.aspx?...kbEN-US927532

>

>

> 3. Once updates have installed and the machine has been rebooted, test

> Windows Update again.

>

> NOTE: This particular case had problems with KB937287. Update 937287 is

> a

> prerequisite package (pre req for vista sp1) that contains updates to the

> Windows Vista installation software. The installation software is the

> component that handles the installation and the removal of software

> updates,

> language packs, optional Windows features, and service packs.

>

> Diana

>

> Diana Smith [MSFT]

> PSS Security Team

>

> This posting is provided "AS IS" with no warranties, and confers no

> rights.

>

> "Kenneth" wrote:

>

>> My computer is not an Acer, its a home made PC I built myself.

>> My computer has been up2date since I installed Vista (ultimate), and the

>> problem must have come from one of the latest updates, I only remember

>> one of

>> the updates in the list before it rebooted, it was the one with the

>> "addresses a vulnerability in Windows Vista" text.

>>

>> "MowGreen [MVP]" wrote:

>>

>> > Tom, Kenneth, and Christian ...

>> > Are all 3 affected systems Acer laptops ?

>> >

>> > STRONGLY suggest that you all phone this in to Microsoft's PSS. Tell

>> > them ***specifically*** that this was caused by a Security update.

>> > Perhaps it was

>> >

>> > Microsoft Security Bulletin MS08-004 – Important

>> > Vulnerability in Windows TCP/IP Could Allow Denial of Service (946456)

>> >

>> > that caused this issue. Or it could have been

>> >

>> > Microsoft Security Bulletin MS08-007 – Critical

>> > Vulnerability in WebDAV Mini-Redirector Could Allow Remote Code

>> > Execution (946026)

>> >

>> > There is no-charge support for issues with Security updates:

>> >

>> > > Support

>> > > • Customers in the U.S. and Canada can receive technical support from

>> > > Microsoft Product Support

>> > > Services at 1-866-PCSAFETY. There is no charge for support calls that

>> > > are associated with

>> > > security updates.

>> > > • International customers can receive support from their local

>> > > Microsoft subsidiaries. There is no

>> > > charge for support that is associated with security updates. For more

>> > > information about how to

>> > > contact Microsoft for support issues, visit the International Support

>> > > Web site.

>> > > http://go.microsoft.com/fwlink/?LinkId=21155

>> >

>> > Make them troubleshoot just which update is causing the rebooting.

>> > After

>> > all, it was their update

>> > that caused this issue

>> >

>> > MowGreen [MVP 2003-2008]

>> > ===============

>> > *-343-* FDNY

>> > Never Forgotten

>> > ===============

>> >

>> >

>> >

>> >

>> > Kenneth wrote:

>> >

>> > > Same here, tried all the options from the "safe boot" options. Cant

>> > > get out

>> > > of the cycle. And its also at the stage 3 of 3 im hanging at.

>> > > Computer was

>> > > just fine untill the update ran and did an automated reboot to

>> > > install the

>> > > changes style_emoticons//sad.gif

>> > >

>> > > "Christian Brockman" wrote:

>> > >

>> > >

>> > >>I am having the exact same problem. I can't even get into Vista to

>> > >>try to

>> > >>change directories as has been suggested elsewhere in this forum. I

>> > >>have

>> > >>tried booting in safe mode and jumping back to system save point.

>> > >>Neither

>> > >>work (as I still get the step 3 of 3 and then another reboot). I

>> > >>really

>> > >>don't want to have to reinstall vista. Help please!

>> > >>

>> > >>Christian Brockman

>> > >>

>> > >>"Tom Walker" wrote:

>> > >>

>> > >>

>> > >>>My son (away at university) has just installed this week's Microsoft

>> > >>>updates

>> > >>>and now is unable to get his laptop re-started (it's an Acer Aspire

>> > >>>5633

>> > >>>about a year old).

>> > >>>

>> > >>>It says "Configuring Updates. Stage 3 of 3 0% Complete.

>> > >>>Then it says "Shutting Down" and restarts the whole cycle. This

>> > >>>goes on and

>> > >>>on....

>> > >>>

>> > >>>He has tried to get it into Safe Mode but it won't, just goes back

>> > >>>into the

>> > >>>cycle described above.

>> > >>>

>> > >>>I've searched on Google and come up with only one hit - that

>> > >>>described

>> > >>>identical symptoms and was posted in a blog about three hours ago.

>> > >>>There

>> > >>>are some references to the same message related to SP1 installation

>> > >>>but my

>> > >>>son is just using the standard Microsoft Update service - not gone

>> > >>>near SP1.

>> > >>>

>> > >>>Is anyone else getting this symptom and has anyone any ideas how to

>> > >>>get out

>> > >>>of it without wiping the whole machine?

>> > >>>

>> > >>>Many thanks for any help.

>> > >>>

>> > >>>Tom Walker

>> > >>>

>> > >>>

>> >

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