Jump to content
Microsoft Windows Bulletin Board

Microsoft Update Fails at Download Stage (Win 2000)


Recommended Posts

Guest Mark M Morse
Posted

Hi:

 

After scanning a few posts in this newsgroup, I discovered the

existence of the WindowsUpdate.log file, but I need assistance

interpreting its contents.

 

For many months, I have successfully updated an older notebook

running Windows 2000. The July updates installed without incident,

and the system was not used until I went to check for August

updates.

 

There are six critical updates at the Microsoft Update web site, and

the steps proceed okay until the downloads begin. Each download

status ends with "Download Failed" instead of "Done!".

 

What follows below my signature is what I think to be the applicable

section of the WindowsUpdate.log file. Does this information tell

any readers what I should try next? (Note: I cut out some lines

that are simply three additional attempts to resume each download

ending with a notice that no more attempts will be made, and

replaced them with < snip >.)

 

Thanks a lot,

 

~ Mark

 

2007-08-20 21:03:22:998 1356 4ac DnldMgr * Updates to download = 6

2007-08-20 21:03:23:028 1356 4ac Agent * Title = Windows

Malicious Software Removal Tool - August 2007 (KB890830)

2007-08-20 21:03:23:028 1356 4ac Agent * UpdateId =

{82DCC47D-3F6C-4237-9C1E-11C77C9CE904}.100

2007-08-20 21:03:23:028 1356 4ac Agent * Bundles 1 updates:

2007-08-20 21:03:23:028 1356 4ac Agent *

{8F5176CD-112D-44C9-8412-5F41DAC0F402}.100

2007-08-20 21:03:23:028 1356 4ac Agent * Title = Security Update

for Windows 2000 (KB921503)

2007-08-20 21:03:23:028 1356 4ac Agent * UpdateId =

{517F02CA-7584-48B0-897A-08AAF0DE0F4E}.104

2007-08-20 21:03:23:028 1356 4ac Agent * Bundles 1 updates:

2007-08-20 21:03:23:028 1356 4ac Agent *

{AE1EFBF8-0689-4528-BD5E-56F39F54298D}.104

2007-08-20 21:03:23:028 1356 4ac Agent * Title = Security Update

for Windows 2000 (KB938829)

2007-08-20 21:03:23:028 1356 4ac Agent * UpdateId =

{C55AFC95-ADD2-40C8-8047-2D0047E61D67}.102

2007-08-20 21:03:23:028 1356 4ac Agent * Bundles 1 updates:

2007-08-20 21:03:23:028 1356 4ac Agent *

{6A3DA7D8-6E84-4FCE-833F-11565B082891}.102

2007-08-20 21:03:23:028 1356 4ac Agent * Title = Cumulative

Security Update for Internet Explorer 6 Service Pack 1 (KB937143)

2007-08-20 21:03:23:028 1356 4ac Agent * UpdateId =

{80392EFB-F236-4B6F-A529-BE3383C91766}.102

2007-08-20 21:03:23:028 1356 4ac Agent * Bundles 1 updates:

2007-08-20 21:03:23:028 1356 4ac Agent *

{4453F314-A0C1-4D2A-AF24-CBBA0128D0E6}.102

2007-08-20 21:03:23:028 1356 4ac Agent * Title = Security Update

for Windows 2000 (KB936021)

2007-08-20 21:03:23:028 1356 4ac Agent * UpdateId =

{1293EA74-E0BB-4D7F-B54A-54016EA283EE}.103

2007-08-20 21:03:23:028 1356 4ac Agent * Bundles 1 updates:

2007-08-20 21:03:23:028 1356 4ac Agent *

{259A4B47-79EE-4F35-8C16-1703F151C2DC}.103

2007-08-20 21:03:23:028 1356 4ac Agent * Title = Security Update

for Internet Explorer 6 Service Pack 1 (KB938127)

2007-08-20 21:03:23:028 1356 4ac Agent * UpdateId =

{8D65EBF3-94A3-47AA-8367-1CECE5EE2392}.103

2007-08-20 21:03:23:028 1356 4ac Agent * Bundles 1 updates:

2007-08-20 21:03:23:028 1356 4ac Agent *

{BF3245A8-C398-4B6D-888C-37EBF3D2C6AA}.103

2007-08-20 21:03:23:519 1356 4ac Agent *********

2007-08-20 21:03:23:519 1356 4ac Agent ** END ** Agent:

Downloading updates [CallerId = MicrosoftUpdate]

2007-08-20 21:03:23:519 1356 4ac Agent *************

2007-08-20 21:03:24:280 1356 580 DnldMgr BITS job

{8A9B2A36-8B2A-4BC6-A073-3485ABC5FB88} hit a transient error,

updateId = {8F5176CD-112D-44C9-8412-5F41DAC0F402}.100, error =

0x80072EFE

 

< snip >

 

2007-08-20 21:03:25:051 1356 580 DnldMgr Error 0x80072efe occurred

while downloading update notifying dependent calls.

2007-08-20 21:03:25:872 1356 580 DnldMgr BITS job

{914A568C-991F-477A-82FC-707C8301C166} hit a transient error,

updateId = {AE1EFBF8-0689-4528-BD5E-56F39F54298D}.104, error =

0x80072EFE

 

< snip >

 

2007-08-20 21:03:26:603 1356 580 DnldMgr Error 0x80072efe occurred

while downloading update notifying dependent calls.

2007-08-20 21:03:27:364 1356 580 DnldMgr BITS job

{08E88DF0-9212-4FD2-93EB-0E6440A6F4C4} hit a transient error,

updateId = {6A3DA7D8-6E84-4FCE-833F-11565B082891}.102, error =

0x80072EFE

 

< snip >

 

2007-08-20 21:03:28:025 1356 580 DnldMgr Error 0x80072efe occurred

while downloading update notifying dependent calls.

2007-08-20 21:03:28:856 1356 3b8 DnldMgr BITS job

{640373F5-425E-4877-84B3-CAA2C8899FC6} hit a transient error,

updateId = {4453F314-A0C1-4D2A-AF24-CBBA0128D0E6}.102, error =

0x80072EFE

 

< snip >

 

2007-08-20 21:03:30:188 1356 4b4 DnldMgr Error 0x80072efe occurred

while downloading update notifying dependent calls.

2007-08-20 21:03:30:268 1356 4ac Report REPORT EVENT:

{FCBE62E4-5D82-4C10-A241-77777600A172} 2007-08-20 21:03:25:201-04001 161 101 {82DCC47D-3F6C-4237-9C1E-11C77C9CE904} 100 80072efe MicrosoftUpdate Failure ContentDownload Error: Download failed.

2007-08-20 21:03:30:268 1356 4ac Report REPORT EVENT:

{BCE89608-C0B6-4892-8DCF-015ECD9FB089} 2007-08-20 21:03:26:613-04001 161 101 {517F02CA-7584-48B0-897A-08AAF0DE0F4E} 104 80072efe MicrosoftUpdate Failure ContentDownload Error: Download failed.

2007-08-20 21:03:30:268 1356 4ac Report REPORT EVENT:

{D6F3DA44-8602-4DE9-8E6E-FEAFBBB93296} 2007-08-20 21:03:28:085-04001 161 101 {C55AFC95-ADD2-40C8-8047-2D0047E61D67} 102 80072efe MicrosoftUpdate Failure ContentDownload Error: Download failed.

2007-08-20 21:03:30:969 1356 4b4 DnldMgr BITS job

{5D711DF3-C911-48E4-A9DB-E37688B7F53E} hit a transient error,

updateId = {259A4B47-79EE-4F35-8C16-1703F151C2DC}.103, error =

0x80072EFE

 

< snip >

 

2007-08-20 21:03:32:251 1356 5b0 DnldMgr Error 0x80072efe occurred

while downloading update notifying dependent calls.

2007-08-20 21:03:32:361 1356 580 DnldMgr Error 0x80072efe occurred

while downloading update notifying dependent calls.

2007-08-20 21:03:33:132 1356 4b4 DnldMgr BITS job

{C5356EA3-8867-423E-AA31-8FC47AD1D0EF} hit a transient error,

updateId = {BF3245A8-C398-4B6D-888C-37EBF3D2C6AA}.103, error =

0x80072EFE

 

< snip >

 

2007-08-20 21:03:34:544 1356 580 DnldMgr Error 0x80072efe occurred

while downloading update notifying dependent calls.

2007-08-20 21:03:34:635 1356 5b0 DnldMgr Error 0x80072efe occurred

while downloading update notifying dependent calls.

2007-08-20 21:03:34:645 1356 4ac Report REPORT EVENT:

{5B344E49-BF50-4EAE-9C52-8A4876AC79A4} 2007-08-20 21:03:30:198-04001 161 101 {80392EFB-F236-4B6F-A529-BE3383C91766} 102 80072efe MicrosoftUpdate Failure ContentDownload Error: Download failed.

2007-08-20 21:03:34:645 1356 4ac Report REPORT EVENT:

{C046F3EC-2BE1-450A-B796-B6DED7F9F186} 2007-08-20 21:03:32:291-04001 161 101 {1293EA74-E0BB-4D7F-B54A-54016EA283EE} 103 80072efe MicrosoftUpdate Failure ContentDownload Error: Download failed.

2007-08-20 21:03:34:655 1296 3d8 COMAPI >>-- RESUMED -- COMAPI:

Download [ClientId = MicrosoftUpdate]

2007-08-20 21:03:34:655 1296 3d8 COMAPI - Download call complete

(succeeded = 0, succeeded with errors = 0, failed = 6, unaccounted =

0)

2007-08-20 21:03:34:655 1296 3d8 COMAPI - WARNING: Exit code =

0x00000000 Call error code = 0x80240022

2007-08-20 21:03:34:655 1296 3d8 COMAPI ---------

2007-08-20 21:03:34:655 1296 3d8 COMAPI -- END -- COMAPI:

Download [ClientId = MicrosoftUpdate]

2007-08-20 21:03:34:655 1296 3d8 COMAPI -------------

2007-08-20 21:03:39:562 1356 4ac Report REPORT EVENT:

{CD16A939-0070-4E9F-8D20-A01EDF4F6D09} 2007-08-20 21:03:34:554-04001 161 101 {8D65EBF3-94A3-47AA-8367-1CECE5EE2392} 103 80072efe MicrosoftUpdate Failure ContentDownload Error: Download failed.

Guest Ottmar Freudenberger
Posted

"Mark M Morse" <mmm4444bot@hotmail.com> schrieb:

> 2007-08-20 21:03:25:051 1356 580 DnldMgr Error 0x80072efe occurred

> while downloading update notifying dependent calls.

 

That's a time out error, the server cannot be reached.

> 2007-08-20 21:03:34:655 1296 3d8 COMAPI - WARNING: Exit code =

> 0x00000000 Call error code = 0x80240022

 

http://support.microsoft.com/kb/924123

Installing the Root Certificates update may resolve the issue.

 

Bye,

Freudi

Guest Mark M Morse
Posted

Hi Freudi:

 

Thanks for your post.

 

I retried four times over the past three days, and the issue

remains.

 

On the last attempt today, I took another Windows 2000 laptop that

has not been used for a few months, and I tried to update both

systems side-by-side while they accessed the Internet using the same

network. The old laptop updated without incident, but the

problematic one still failed at the download stage with the same

error in the log file.

 

Since both machines used the same network and were at Microsoft

Update at the same time, I'm thinking something is wrong with the

computer's data.

 

I looked at the KB link that you suggested, but it instructs to use

Microsoft Update, and that download fails, too. Is there another

way to update the Root Certificates, or do you have any other

suggestions?

 

Thanks,

 

~ Mark

 

 

Ottmar Freudenberger wrote, in part:

>

> That's a time out error, the server cannot be reached.

>

> http://support.microsoft.com/kb/924123

> Installing the Root Certificates update may resolve the issue.

 

> Mark M Morse wrote, in part:

>>

>> 2007-08-20 21:03:25:051 1356 580 DnldMgr Error 0x80072efe

>> occurred

>> while downloading update notifying dependent calls.

>>

>> 2007-08-20 21:03:34:655 1296 3d8 COMAPI - WARNING: Exit code =

>> 0x00000000 Call error code = 0x80240022

Guest Ottmar Freudenberger
Posted

"Mark M Morse" <mmm4444bot@hotmail.com> schrieb:

>> http://support.microsoft.com/kb/924123

>> Installing the Root Certificates update may resolve the issue.

> I looked at the KB link that you suggested, but it instructs to use

> Microsoft Update, and that download fails, too.

 

The download of what? The Windows Update Client or the Root Certificates?

> Is there another way to update the Root Certificates,

 

Direct download URL for Windows 2000:

http://download.windowsupdate.com/msdownload/update/v3-19990518/cabpool/rootsupd_d54d141df0fb4e29d557f8765c13165.exe

 

Bye,

Freudi

Guest Mark M Morse
Posted

Hi Freudi:

 

The resolution in KB924123 instructs to update the root certificates

using the Microsoft Update web site. That did not succeed.

 

Tomorrow, I will try the second URL that you provided.

 

Thanks!

 

~ Mark

 

PS: I'm not sure what "Windows Update Client" means. Is this

another name for the Microsoft Update web site?

 

 

Ottmar Freudenberger wrote, in part:

>

> The download of what?

> The Windows Update Client or the Root Certificates?

>

> Direct download URL for Windows 2000:

> http://download.windowsupdate.com/msdownload/update/v3-19990518/cabpool/rootsupd_d54d141df0fb4e29d557f8765c13165.exe

 

> Mark M Morse wrote, in part:

>>

>> I looked at the KB link that you suggested, but it instructs to

>> use

>> Microsoft Update, and that download fails, too.

>> Is there another way to update the Root Certificates

 

>> Ottmar Freudenberger wrote, in part:

>>>

>>> http://support.microsoft.com/kb/924123

>>> Installing the Root Certificates update may resolve the issue.

Guest Ottmar Freudenberger
Posted

"Mark M Morse" <mmm4444bot@hotmail.com> schrieb:

> The resolution in KB924123 instructs to update the root certificates

> using the Microsoft Update web site. That did not succeed.

>

> Tomorrow, I will try the second URL that you provided.

 

Did it work?

> PS: I'm not sure what "Windows Update Client" means.

 

Windows Update Client = Windows Update Agent.

 

Bye,

Freudi

Guest Mark M Morse
Posted

In the end, it did not work.

 

I used the URL.

 

I downloaded the file rootsupd_d54d141df0fb4e29d557f8765c13165.exe.

 

When I try to execute this file, nothing happens.

 

I deleted the file and retried I got the same result.

 

~ Mark

 

 

Ottmar Freudenberger wrote:

>

> Did it work?

Guest Ottmar Freudenberger
Posted

"Mark M Morse" <mmm4444bot@hotmail.com> schrieb:

> I downloaded the file rootsupd_d54d141df0fb4e29d557f8765c13165.exe.

>

> When I try to execute this file, nothing happens.

 

That's normal, there's nothing *obvious* happening installing the

Root Certificates.

> I deleted the file and retried I got the same result.

 

Did you reboot Windows?

 

Bye,

Freudi

Guest Mark M Morse
Posted

Hey! Where's the reply that I posted on 09-05-2007 at 0013 hours

PT?

 

(I think that I need to post it again)

 

~ Mark

Guest Ottmar Freudenberger
Posted

"Mark M Morse" <mmm4444bot@hotmail.com> schrieb:

> I cannot agree that it's normal for a Microsoft update to complete

> in the absence of any output whatsoever.

 

You'll have to live with that, since it's true for the Root Certifcates

udpate.

 

Bye,

Freudi

Guest Mark M Morse
Posted

Hi Freudi:

 

[i'm glad that you can see my post(s) the last post in this thread

that is visible to me has timestamp 09-06-2007 0245.]

 

I live with all of Microsoft's shortcomings. What else can I do?

(rhetorical) My point is that it is not normal to develop software

intended mostly for non-technical end-users that provides no output

whatsoever.

 

Anyway, back at the farm, the root certificate update (assuming that

this file actually executed and accomplished what is intended) did

not resolve the issue.

 

Do you have any other suggestions?

 

Cheers,

 

~ Mark

 

 

Ottmar Freudenberger wrote:

>

> You'll have to live with that, since it's true for the Root

> Certifcates

> udpate.

 

> "Mark M Morse" <mmm4444bot@hotmail.com> schrieb:

>>

>> I cannot agree that it's normal for a Microsoft update to

>> complete

>> in the absence of any output whatsoever.

Guest Ottmar Freudenberger
Posted

"Mark M Morse" <mmm4444bot@hotmail.com> schrieb:

> [i'm glad that you can see my post(s) the last post in this thread

> that is visible to me has timestamp 09-06-2007 0245.]

 

Well, the one posted by you on September 5th isn't showing while

the others are.

> Anyway, back at the farm, the root certificate update (assuming that

> this file actually executed and accomplished what is intended) did

> not resolve the issue.

>

> Do you have any other suggestions?

 

Nope, sorry. You may wish to open a call with MS's PSS.

 

Bye,

Freudi

Guest Mark M Morse
Posted

Hi Freudi:

 

I'd rather drink hot lead it's so much easier to wipe the hard

drive, reinstall Windows 2000, do the updates (which I am confident

will work because the corruption created by the Microsoft Update web

site will be gone), and restore my programs and data.

 

I appreciate your efforts.

 

Vielen Dank,

 

~ Mark

 

 

Ottmar Freudenberger wrote, in part:

>

> You may wish to open a call with MS's PSS.

×
×
  • Create New...