Guest WhiteWolf22 Posted August 30, 2007 Posted August 30, 2007 KB938979 downloads fine, starts the install process, reboots the PC. However, Windows Update reports the update failed. None of the files which were suppose to be replace had been, so obviously the update had failed. This is Windows Vista Enterprise, 32-bit. These steps were followed without success: "Stop the Windows Update service. 1. Open Administrative Tools by clicking the Start button , clicking Control Panel, clicking System and Maintenance, and then clicking Administrative Tools. 2. Double-click Services. If you are prompted for an administrator password or confirmation, type the password or provide confirmation. 3. Right-click the Windows Update service, and then click Stop. Delete temporary update files. 1. Open Computer by clicking the Start button , and then clicking Computer. 2. Double-click the local hard disk where Windows is installed, typically drive C. 3. Double-click the Windows folder, and then double-click the SoftwareDistribution folder. 4. Double-click the DataStore folder to open it, and then delete all files in the folder. If you are prompted for an administrator password or confirmation, type the password or provide confirmation. 5. Click the Back button. In the SoftwareDistribution folder, double-click the Download folder to open it, and then delete all files in the folder. If you are prompted for an administrator password or confirmation, type the password or provide confirmation. Restart the Windows Update service. 1. Open Administrative Tools by clicking the Start button , clicking Control Panel, clicking System and Maintenance, and then clicking Administrative Tools. 2. Double-click Services. If you are prompted for an administrator password or confirmation, type the password or provide confirmation. 3. Right-click the Windows Update service, and then click Start." Any ideas
Guest Coyote Posted August 31, 2007 Posted August 31, 2007 having problem with this and also KB938194. Those are the Compatibility/Performance and Reliability patches KB938979 error code 80070003. I have already performed recommended troubleshooting KB938194 error code 800F0826, this would imply it's being blocked by the failure on KB938979 Actually, I shouldn't be getting these updates at all. I installed KB938979 and KB938194 when they were released on the MS download site. I also installed those two patches on my laptop, and WU on that machine has not offered them.
Guest Coyote Posted August 31, 2007 Posted August 31, 2007 Another odd thing: Once WU started offering KB938194 and KB938979, they disappeared from the "windows update -> updates history" and the "programs and features -> installed updates" control panels. Not cool. What I ended up doing was first installing just KB938194 from WU. That now shows as installed and is no longer offered. Attempting to install KB938979 by itself still comes up as failed after restart. Actually, a double restart: After installing it and restarting, it would boot back up to "Configuring Updates", then I got "Shutting down" and another restart before I could log in! A rollback, maybe? I hid KB938979 on WU and reinstalled the KB938979 standalone .msu just to be sure. KB938979 now shows up as installed in both control panels. I think some systems just won't take KB938979 from WU. My userprofiles are not in the usual place, and I've heard that can cause the 80070003 error with some updates.
Guest elziko Posted August 31, 2007 Posted August 31, 2007 > KB938979 downloads fine, starts the install process, reboots the PC. > > However, Windows Update reports the update failed. None of the files > which > were suppose to be replace had been, so obviously the update had failed. > > These steps were followed without success: I have the same problem with this update - however, I did install this update seperately from a download from MS. I was going to uninstall it and then retry WU it but it's not listed under installed updates. So it looks like it's not installed and I can't install it. When I did the manual install no errors were shown. If anyone has a fix.... TIA
Guest elziko Posted August 31, 2007 Posted August 31, 2007 elziko wrote: > I have the same problem with this update - however, I did install this > update seperately from a download from MS. I was going to uninstall > it and then retry WU it but it's not listed under installed updates. > So it looks like it's not installed and I can't install it. When I > did the manual install no errors were shown. I have also tried do a system restore to a time before I installed the update manually. Still no luck.
Guest WhiteWolf22 Posted August 31, 2007 Posted August 31, 2007 I tried the manual install as well. The update history says that it was successful. However, upon checking if the files were replaced, I found they had not been replaced, thus the update really failed and was not successful as indicated by update history. Windows update still says I need the patch, obviously because it really failed. "Coyote" wrote: > having problem with this and also KB938194. Those are the > Compatibility/Performance and Reliability patches > > KB938979 error code 80070003. I have already performed recommended > troubleshooting > KB938194 error code 800F0826, this would imply it's being blocked by > the failure on KB938979 > > Actually, I shouldn't be getting these updates at all. I installed > KB938979 and KB938194 when they were released on the MS download > site. > > I also installed those two patches on my laptop, and WU on that > machine has not offered them. > >
Guest WhiteWolf22 Posted August 31, 2007 Posted August 31, 2007 I noticed in a different post on a different patch, someone suggest to disable the anti-virus program. This did not work for me! "WhiteWolf22" wrote: > KB938979 downloads fine, starts the install process, reboots the PC. > > However, Windows Update reports the update failed. None of the files which > were suppose to be replace had been, so obviously the update had failed. > > This is Windows Vista Enterprise, 32-bit. > > These steps were followed without success: > > > "Stop the Windows Update service. > > 1. Open Administrative Tools by clicking the Start button , clicking > Control Panel, clicking System and Maintenance, and then clicking > Administrative Tools. > > 2. Double-click Services. If you are prompted for an administrator > password or confirmation, type the password or provide confirmation. > > 3. Right-click the Windows Update service, and then click Stop. > > > Delete temporary update files. > > 1. Open Computer by clicking the Start button , and then clicking Computer. > > 2. Double-click the local hard disk where Windows is installed, typically > drive C. > > 3. Double-click the Windows folder, and then double-click the > SoftwareDistribution folder. > > 4. Double-click the DataStore folder to open it, and then delete all files > in the folder. If you are prompted for an administrator password or > confirmation, type the password or provide confirmation. > > 5. Click the Back button. In the SoftwareDistribution folder, double-click > the Download folder to open it, and then delete all files in the folder. If > you are prompted for an administrator password or confirmation, type the > password or provide confirmation. > > > Restart the Windows Update service. > > 1. Open Administrative Tools by clicking the Start button , clicking > Control Panel, clicking System and Maintenance, and then clicking > Administrative Tools. > > 2. Double-click Services. If you are prompted for an administrator > password or confirmation, type the password or provide confirmation. > > 3. Right-click the Windows Update service, and then click Start." > > > Any ideas > >
Guest elziko Posted August 31, 2007 Posted August 31, 2007 WhiteWolf22 wrote: > I noticed in a different post on a different patch, someone suggest to > disable the anti-virus program. > > This did not work for me! Nor me, I used msconfig to restart my machine with ALL non-MS services & start-ups disabled which included my anti-virus amongst varios other things. I still have the same problem.
Guest gjblack71 Posted September 1, 2007 Posted September 1, 2007 Reading the kb artivle it refer to resetting of the user folder. Mine was on a different partition (d:), that I set through unattended install options. I created a "dummy" c:\user folder and copying the folder structer (inc hidden files) to the c:user location. (Not sure if any files were needed or just the folder structure). The update then installed. I then could delete the "dummy" c:\user folder -- gjblack71 ------------------------------------------------------------------------ gjblack71's Profile: http://forums.techarena.in/member.php?userid=30349 View this thread: http://forums.techarena.in/showthread.php?t=810750 http://forums.techarena.in
Guest gjblack71@gmail.com Posted September 1, 2007 Posted September 1, 2007 On Aug 31, 11:47 pm, "elziko" <elz...@yahoo.co.uk> wrote: > WhiteWolf22 wrote: > > I noticed in a different post on a different patch, someone suggest to > > disable the anti-virus program. > > > This did not work for me! > > Nor me, I used msconfig to restart my machine with ALL non-MS services & > start-ups disabled which included my anti-virus amongst varios other things. > I still have the same problem. I had trouble installing this update as well. The kb article refers to resetting of user forlder directories? I created a "dummy" c:\user folder structure (as mine is on another partition as created by unattended install). The update then installed for me. No changes seemed to have been made to the default user location and I was able to deleted the dummy c:\user folder.
Guest George Posted September 1, 2007 Posted September 1, 2007 I also have problems installing KB938979 and I too tried deleting the temporary update files to no avail. I have Vista Home Premium and I also have moved the "user folders" to my D: partition. My computer is running fine without KB938979 so for now, I hid the update so that it doesn't keep trying to install Gjblack71, how exactly did you work around this problem? Did you just recreate the "user folders" in C:\Users\"User Name" or did you have to you have to also reset the "user folder" properties to point back to C: \Users\"User Name"? I have multiple users set up on my system all of which I moved the "user folders" off the C: partition. It will take some work to use your fix. If this is truly the problem, I'm disappointed in MS. They should have had the patch read the registry to find the true location of the "user files" before it screwed around with them. George On Aug 31, 9:02 pm, gjblack71 <gjblack71.2w7...@DoNotSpam.com> wrote: > Reading the kb artivle it refer to resetting of the user folder. Mine > was on a different partition (d:), that I set through unattended > install options. I created a "dummy" c:\user folder and copying the > folder structer (inc hidden files) to the c:user location. (Not sure if > any files were needed or just the folder structure). The update then > installed. I then could delete the "dummy" c:\user folder > > -- > gjblack71 > ------------------------------------------------------------------------ > gjblack71's Profile:http://forums.techarena.in/member.php?userid=30349 > View this thread:http://forums.techarena.in/showthread.php?t=810750 > > http://forums.techarena.in
Guest ahd6974-spamboostorgtrap@yahoo.com Posted September 1, 2007 Posted September 1, 2007 On Sep 1, 4:25 pm, George <agloz...@hotmail.com> wrote: > I also have problems installing KB938979 and I too tried deleting the > temporary update files to no avail. I have Vista Home Premium and I > also have moved the "user folders" to my D: partition. The same goes for me, except that I have Ultimate. > Gjblack71, how exactly did you work around this problem? Did you just > recreate the "user folders" in C:\Users\"User Name" or did you have to > you have to also reset the "user folder" properties to point back to C: > \Users\"User Name"? I have multiple users set up on my system all of > which I moved the "user folders" off the C: partition. It will take > some work to use your fix. After installing Windows, I've moved all folders in C:\Users\Public and selected folders of the user accounts to their corresponding folders on D:\. I've just successfully installed KB938979 with WU after experiencing the problems described by the OP and others. The only thing I did was to create the following folders, along with their desktop.ini (hidden file) C:\Users\Public\Documents C:\Users\Public\Downloads C:\Users\Public\Music C:\Users\Public\Pictures C:\Users\Public\Recorded TV C:\Users\Public\Videos C:\Users\Andreas\Contacts C:\Users\Andreas\Desktop C:\Users\Andreas\Documents C:\Users\Andreas\Downloads C:\Users\Andreas\Favorites C:\Users\Andreas\Links C:\Users\Andreas\Music C:\Users\Andreas\Pictures C:\Users\Andreas\SavedGames C:\Users\Andreas\Searches C:\Users\Andreas\Videos Andreas is the account I used to initiate the installation of KB938979. There's another user account on the computer for which I did not do anything. Also, I have not reset the user folder properties to point back to c:\Users\"Username" > If this is truly the problem, I'm disappointed in MS. They should > have had the patch read the registry to find the true location of the > "user files" before it screwed around with them. Nodbody's perfect. Programmers do have brainfarts sometimes and the testers cannot possibly think of all the brainfarts all the programmers might have. I'm using Windows Update for more than 6 years now and this is the first hickup I've experienced. Considering that there must be millions of possible combinations of installed hotfixes and OS components plus millions of ways how people configure their OS, I think this is a pretty good track record. Regards, -- Andreas Huber When replying by private email, please remove the words spam and trap from the address shown in the header.
Guest nkpatel@gmail.com Posted September 2, 2007 Posted September 2, 2007 On Aug 30, 7:34 am, WhiteWolf22 <WhiteWol...@discussions.microsoft.com> wrote: > KB938979 downloads fine, starts the install process, reboots the PC. > > However, Windows Update reports the update failed. None of the files which > were suppose to be replace had been, so obviously the update had failed. > > This is Windows Vista Enterprise, 32-bit. > > These steps were followed without success: > > "Stop the Windows Update service. > > 1. Open Administrative Tools by clicking the Start button , clicking > Control Panel, clicking System and Maintenance, and then clicking > Administrative Tools. > > 2. Double-click Services. If you are prompted for an administrator > password or confirmation, type the password or provide confirmation. > > 3. Right-click the Windows Update service, and then click Stop. > > Delete temporary update files. > > 1. Open Computer by clicking the Start button , and then clicking Computer. > > 2. Double-click the local hard disk where Windows is installed, typically > drive C. > > 3. Double-click the Windows folder, and then double-click the > SoftwareDistribution folder. > > 4. Double-click the DataStore folder to open it, and then delete all files > in the folder. If you are prompted for an administrator password or > confirmation, type the password or provide confirmation. > > 5. Click the Back button. In the SoftwareDistribution folder, double-click > the Download folder to open it, and then delete all files in the folder. If > you are prompted for an administrator password or confirmation, type the > password or provide confirmation. > > Restart the Windows Update service. > > 1. Open Administrative Tools by clicking the Start button , clicking > Control Panel, clicking System and Maintenance, and then clicking > Administrative Tools. > > 2. Double-click Services. If you are prompted for an administrator > password or confirmation, type the password or provide confirmation. > > 3. Right-click the Windows Update service, and then click Start." > > Any ideas I'm having the same problem. Windows tries to install it and fails every time. Have you changed the locations of the user home directories (c:\users\<username>) to a different drive? I have (to d: \users\<username> so I could keep all my media on one disk) and suspect that may be part of the issue.
Guest nkpatel@gmail.com Posted September 2, 2007 Posted September 2, 2007 On Sep 1, 10:51 pm, nkpa...@gmail.com wrote: > On Aug 30, 7:34 am, WhiteWolf22 > > > > <WhiteWol...@discussions.microsoft.com> wrote: > > KB938979 downloads fine, starts the install process, reboots the PC. > > > However, Windows Update reports the update failed. None of the files which > > were suppose to be replace had been, so obviously the update had failed. > > > This is Windows Vista Enterprise, 32-bit. > > > These steps were followed without success: > > > "Stop the Windows Update service. > > > 1. Open Administrative Tools by clicking the Start button , clicking > > Control Panel, clicking System and Maintenance, and then clicking > > Administrative Tools. > > > 2. Double-click Services. If you are prompted for an administrator > > password or confirmation, type the password or provide confirmation. > > > 3. Right-click the Windows Update service, and then click Stop. > > > Delete temporary update files. > > > 1. Open Computer by clicking the Start button , and then clicking Computer. > > > 2. Double-click the local hard disk where Windows is installed, typically > > drive C. > > > 3. Double-click the Windows folder, and then double-click the > > SoftwareDistribution folder. > > > 4. Double-click the DataStore folder to open it, and then delete all files > > in the folder. If you are prompted for an administrator password or > > confirmation, type the password or provide confirmation. > > > 5. Click the Back button. In the SoftwareDistribution folder, double-click > > the Download folder to open it, and then delete all files in the folder. If > > you are prompted for an administrator password or confirmation, type the > > password or provide confirmation. > > > Restart the Windows Update service. > > > 1. Open Administrative Tools by clicking the Start button , clicking > > Control Panel, clicking System and Maintenance, and then clicking > > Administrative Tools. > > > 2. Double-click Services. If you are prompted for an administrator > > password or confirmation, type the password or provide confirmation. > > > 3. Right-click the Windows Update service, and then click Start." > > > Any ideas > > I'm having the same problem. Windows tries to install it and fails > every time. Have you changed the locations of the user home > directories (c:\users\<username>) to a different drive? I have (to d: > \users\<username> so I could keep all my media on one disk) and > suspect that may be part of the issue. Update: Recreating C:\users\public\ and c:\users\<usernname>: 09/01/2007 10:54 PM <DIR> . 09/01/2007 10:54 PM <DIR> .. 09/01/2007 10:54 PM <DIR> Contacts 09/01/2007 10:54 PM <DIR> Desktop 09/01/2007 10:54 PM <DIR> Documents 09/01/2007 10:54 PM <DIR> Downloads 09/01/2007 10:54 PM <DIR> Favorites 09/01/2007 10:54 PM <DIR> Games 09/01/2007 10:54 PM <DIR> Links 09/01/2007 10:54 PM <DIR> Music 09/01/2007 10:54 PM <DIR> Pictures 09/01/2007 10:54 PM <DIR> Saved 09/01/2007 10:54 PM <DIR> Searches 09/01/2007 10:54 PM <DIR> Videos 0 File(s) 0 bytes and then installing the updates, worked.
Guest George Posted September 3, 2007 Posted September 3, 2007 Success at last! This revised list did the trick. Thanks nkpa! George On Sep 2, 1:42 am, nkpa...@gmail.com wrote: > On Sep 1, 10:51 pm, nkpa...@gmail.com wrote: > > > > > > > On Aug 30, 7:34 am, WhiteWolf22 > > > <WhiteWol...@discussions.microsoft.com> wrote: > > > KB938979 downloads fine, starts the install process, reboots the PC. > > > > However, Windows Update reports the update failed. None of the files which > > > were suppose to be replace had been, so obviously the update had failed. > > > > This is Windows Vista Enterprise, 32-bit. > > > > These steps were followed without success: > > > > "Stop the Windows Update service. > > > > 1. Open Administrative Tools by clicking the Start button , clicking > > > Control Panel, clicking System and Maintenance, and then clicking > > > Administrative Tools. > > > > 2. Double-click Services. If you are prompted for an administrator > > > password or confirmation, type the password or provide confirmation. > > > > 3. Right-click the Windows Update service, and then click Stop. > > > > Delete temporary update files. > > > > 1. Open Computer by clicking the Start button , and then clicking Computer. > > > > 2. Double-click the local hard disk where Windows is installed, typically > > > drive C. > > > > 3. Double-click the Windows folder, and then double-click the > > > SoftwareDistribution folder. > > > > 4. Double-click the DataStore folder to open it, and then delete all files > > > in the folder. If you are prompted for an administrator password or > > > confirmation, type the password or provide confirmation. > > > > 5. Click the Back button. In the SoftwareDistribution folder, double-click > > > the Download folder to open it, and then delete all files in the folder. If > > > you are prompted for an administrator password or confirmation, type the > > > password or provide confirmation. > > > > Restart the Windows Update service. > > > > 1. Open Administrative Tools by clicking the Start button , clicking > > > Control Panel, clicking System and Maintenance, and then clicking > > > Administrative Tools. > > > > 2. Double-click Services. If you are prompted for an administrator > > > password or confirmation, type the password or provide confirmation. > > > > 3. Right-click the Windows Update service, and then click Start." > > > > Any ideas > > > I'm having the same problem. Windows tries to install it and fails > > every time. Have you changed the locations of the user home > > directories (c:\users\<username>) to a different drive? I have (to d: > > \users\<username> so I could keep all my media on one disk) and > > suspect that may be part of the issue. > > Update: Recreating C:\users\public\ and c:\users\<usernname>: > > 09/01/2007 10:54 PM <DIR> . > 09/01/2007 10:54 PM <DIR> .. > 09/01/2007 10:54 PM <DIR> Contacts > 09/01/2007 10:54 PM <DIR> Desktop > 09/01/2007 10:54 PM <DIR> Documents > 09/01/2007 10:54 PM <DIR> Downloads > 09/01/2007 10:54 PM <DIR> Favorites > 09/01/2007 10:54 PM <DIR> Games > 09/01/2007 10:54 PM <DIR> Links > 09/01/2007 10:54 PM <DIR> Music > 09/01/2007 10:54 PM <DIR> Pictures > 09/01/2007 10:54 PM <DIR> Saved > 09/01/2007 10:54 PM <DIR> Searches > 09/01/2007 10:54 PM <DIR> Videos > 0 File(s) 0 bytes > > and then installing the updates, worked.- Hide quoted text - > > - Show quoted text -
Guest elziko Posted September 3, 2007 Posted September 3, 2007 "George" <aglozier@hotmail.com> wrote in message news:1188835324.034086.217650@r29g2000hsg.googlegroups.com... > Success at last! This revised list did the trick. Thanks nkpa! Have you checked the version of 'Aithui.dll' in your system32 folder? Is it v6.0.6000.16513? Because mine is too even though the update seems to have installed fine - I don't think this is the correct version though.
Guest WhiteWolf22 Posted September 5, 2007 Posted September 5, 2007 I did move the users directory to a different drive. For the patch, I moved it back. The patch seamed to install fine and WU says that it was successful. However, the files that were suppose to change had the same revision and dated the date of when I installed the patch. Very strange. The manual patch would not install and said that it was not applicable for my OS. I uninstalled the patch, the machine rebooted, the files were back with the original date. I installed the manual patch successfully. Files were changed with the correct revision and date! I changed the registry settings and deleted the files on the C drive. Talk about a royal mess just to install a patch successfully! I hope MS does a little better job on these type of patches. "elziko" wrote: > "George" <aglozier@hotmail.com> wrote in message > news:1188835324.034086.217650@r29g2000hsg.googlegroups.com... > > Success at last! This revised list did the trick. Thanks nkpa! > > > Have you checked the version of 'Aithui.dll' in your system32 folder? Is it > v6.0.6000.16513? Because mine is too even though the update seems to have > installed fine - I don't think this is the correct version though. >
Guest George Posted September 13, 2007 Posted September 13, 2007 On Sep 3, 2:57 pm, "elziko" <elz...@yahoo.co.uk> wrote: > "George" <agloz...@hotmail.com> wrote in message > > news:1188835324.034086.217650@r29g2000hsg.googlegroups.com... > > > Success at last! This revised list did the trick. Thanks nkpa! > > Have you checked the version of 'Aithui.dll' in your system32 folder? Is it > v6.0.6000.16513? Because mine is too even though the update seems to have > installed fine - I don't think this is the correct version though. Rats! It didn't update it or another dll I checked. Does this update realy do much anyway? I'm inclined to just give up on it and wait for SP1 to update everything correctly. George
Guest WhiteWolf22 Posted September 21, 2007 Posted September 21, 2007 You know, I seen many posts on the internet of this patch making the system unstable. Old motto, "if it ain't broke, don't fix it". Besides, this patch is suppose to make your Vista more stable. If it is stable already, why risk changing that? Personnally, my recommendation to others in my group is to not install it if it fails. "George" wrote: > On Sep 3, 2:57 pm, "elziko" <elz...@yahoo.co.uk> wrote: > > "George" <agloz...@hotmail.com> wrote in message > > > > news:1188835324.034086.217650@r29g2000hsg.googlegroups.com... > > > > > Success at last! This revised list did the trick. Thanks nkpa! > > > > Have you checked the version of 'Aithui.dll' in your system32 folder? Is it > > v6.0.6000.16513? Because mine is too even though the update seems to have > > installed fine - I don't think this is the correct version though. > > Rats! It didn't update it or another dll I checked. Does this update > realy do much anyway? I'm inclined to just give up on it and wait for > SP1 to update everything correctly. > > George > >
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