Guest Sam P Posted September 1, 2007 Posted September 1, 2007 I am running XP Home (Service Pack 2). My automatic update is telling me there is one update ready to install. I accept this and am then told that the installation has been successful, but then a few minutes later the update icon reappears. I have accessed Windows Update website and run a manual update scan, and am told that there is one critical upate (the same as the one in the icon) - I download it, receive the message that it has installed successfully, but the icon still remains. I have been running ZoneAlarm Internet Security (v7) and the free AVG virus software with no problems up to now. However, I have just dowloaded the free version of PC Tools Spyware Doctor and this is when the problem seems to have started (could be a complete coincidence). Any advice (in layman's terms!) would be much appreciated. -- Sam
Guest TaurArian [MS-MVP] Posted September 1, 2007 Posted September 1, 2007 Possibility - http://www.pctools.com/forum/showthread.php?t=44951 Known issues. Disable/uninstall PC Tools Spyware Doctor and see if that fixes the issue and allows the updates to install properly. -- ==================================== TaurArian [MS-MVP] 2005-2008 - Australia ==================================== How to make a good post: http://www.dts-l.org/goodpost.htm Defending your machine: http://defendingyourmachine2.blogspot.com/ http://taurarian.mvps.org/index.htm Emails will not be acknowledged - please post to the newsgroup so all may benefit. "Sam P" <SamP@discussions.microsoft.com> wrote in message news:610375DB-51C6-4965-B829-2675CA5FF86B@microsoft.com... |I am running XP Home (Service Pack 2). My automatic update is telling me | there is one update ready to install. I accept this and am then told that | the installation has been successful, but then a few minutes later the update | icon reappears. I have accessed Windows Update website and run a manual | update scan, and am told that there is one critical upate (the same as the | one in the icon) - I download it, receive the message that it has installed | successfully, but the icon still remains. | | I have been running ZoneAlarm Internet Security (v7) and the free AVG virus | software with no problems up to now. However, I have just dowloaded the free | version of PC Tools Spyware Doctor and this is when the problem seems to have | started (could be a complete coincidence). | | Any advice (in layman's terms!) would be much appreciated. | -- | Sam
Guest Thanks Posted September 1, 2007 Posted September 1, 2007 I have the same problem with the update icon alway appearing, but says my updates are successful. My simple question is since the icon is still there is the update really successful? I would rather not uninstall the PC Tools that i paid for, unless having the icon appear all the time is damaging??? Thank you in advance. -- thanks. "TaurArian [MS-MVP]" wrote: > Possibility - > http://www.pctools.com/forum/showthread.php?t=44951 > Known issues. > > Disable/uninstall PC Tools Spyware Doctor and see if that fixes the issue and allows the > updates to install properly. > > -- > ==================================== > TaurArian [MS-MVP] 2005-2008 - Australia > ==================================== > How to make a good post: http://www.dts-l.org/goodpost.htm > Defending your machine: http://defendingyourmachine2.blogspot.com/ > http://taurarian.mvps.org/index.htm > > Emails will not be acknowledged - please post to the newsgroup so all may benefit. > > > "Sam P" <SamP@discussions.microsoft.com> wrote in message > news:610375DB-51C6-4965-B829-2675CA5FF86B@microsoft.com... > |I am running XP Home (Service Pack 2). My automatic update is telling me > | there is one update ready to install. I accept this and am then told that > | the installation has been successful, but then a few minutes later the update > | icon reappears. I have accessed Windows Update website and run a manual > | update scan, and am told that there is one critical upate (the same as the > | one in the icon) - I download it, receive the message that it has installed > | successfully, but the icon still remains. > | > | I have been running ZoneAlarm Internet Security (v7) and the free AVG virus > | software with no problems up to now. However, I have just dowloaded the free > | version of PC Tools Spyware Doctor and this is when the problem seems to have > | started (could be a complete coincidence). > | > | Any advice (in layman's terms!) would be much appreciated. > | -- > | Sam > > >
Guest TaurArian [MS-MVP] Posted September 1, 2007 Posted September 1, 2007 How to troubleshoot Windows Update or Microsoft Update when you are repeatedly offered an update http://support.microsoft.com/?kbid=910339 Checking to see if you're missing updates - Microsoft Baseline Security Analyzer. http://www.microsoft.com/technet/security/tools/mbsa2/default.mspx -- ==================================== TaurArian [MS-MVP] 2005-2008 - Australia ==================================== How to make a good post: http://www.dts-l.org/goodpost.htm Defending your machine: http://defendingyourmachine2.blogspot.com/ http://taurarian.mvps.org/index.htm Emails will not be acknowledged - please post to the newsgroup so all may benefit. "Thanks" <Thanks@discussions.microsoft.com> wrote in message news:A07C8741-42E5-44D3-ADDE-227C89E4DB8C@microsoft.com... |I have the same problem with the update icon alway appearing, but says my | updates are successful. My simple question is since the icon is still there | is the update really successful? I would rather not uninstall the PC Tools | that i paid for, unless having the icon appear all the time is damaging??? | Thank you in advance. | -- | thanks. | | | "TaurArian [MS-MVP]" wrote: | | > Possibility - | > http://www.pctools.com/forum/showthread.php?t=44951 | > Known issues. | > | > Disable/uninstall PC Tools Spyware Doctor and see if that fixes the issue and allows the | > updates to install properly. | > | > -- | > ==================================== | > TaurArian [MS-MVP] 2005-2008 - Australia | > ==================================== | > How to make a good post: http://www.dts-l.org/goodpost.htm | > Defending your machine: http://defendingyourmachine2.blogspot.com/ | > http://taurarian.mvps.org/index.htm | > | > Emails will not be acknowledged - please post to the newsgroup so all may benefit. | > | > | > "Sam P" <SamP@discussions.microsoft.com> wrote in message | > news:610375DB-51C6-4965-B829-2675CA5FF86B@microsoft.com... | > |I am running XP Home (Service Pack 2). My automatic update is telling me | > | there is one update ready to install. I accept this and am then told that | > | the installation has been successful, but then a few minutes later the update | > | icon reappears. I have accessed Windows Update website and run a manual | > | update scan, and am told that there is one critical upate (the same as the | > | one in the icon) - I download it, receive the message that it has installed | > | successfully, but the icon still remains. | > | | > | I have been running ZoneAlarm Internet Security (v7) and the free AVG virus | > | software with no problems up to now. However, I have just dowloaded the free | > | version of PC Tools Spyware Doctor and this is when the problem seems to have | > | started (could be a complete coincidence). | > | | > | Any advice (in layman's terms!) would be much appreciated. | > | -- | > | Sam | > | > | >
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