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Unable to open .docx files after conducting March 2010 Microsoft Update

Guest Bruce

By Guest Bruce
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Guest breaker19

Guest breaker19

Posted
Posted

'PA Bear [MS MVP Wrote:

 

> 1661167']KB977724 wasn't one of the March 2010 updates anyway.

 

>

 

> Chris wrote:

 

> > The update has been pulled:

 

> >

 

> > 'WSUS Product Team Blog : Expired Update KB977724'

 

> (http://tinyurl.com/ye6lsne)

 

 

 

Here is the description for 977724 in Windows Update/WSUS:

 

 

 

Name: Update for the 2007 Microsoft Office System

 

Classification: Critical Updates

 

Description: Microsoft has released an update for the 2007 Microsoft

 

Office System. This update provides the latest fixes to the 2007

 

Microsoft Office System. Additionally, this update contains stability

 

and performance improvements.

 

 

 

So this is an "update" for March. It's not a security-related update,

 

but it is an "update" that was released and recommended by Microsoft.

 

 

 

 

 

--

 

breaker19

 

Posted via http://www.vistaheads.com

Guest atlcomputech

Guest atlcomputech

Posted
Posted

Unable to open .docx files after conducting March 2010 Microsoft U

 

Hey Folks,

 

 

 

It looks like the ver 12.0.6500.5000 (SP2) of the office compatability pack

 

might also be an issue...

 

 

 

****We fixed the problem with the FileFormatConverter.exe ver

 

12.0.6015.5000****

 

 

 

 

 

 

 

We are running:

 

 

 

1) Windows 2000 sp4

 

2) Office 2003 sp3

 

 

 

When we ran microsoft update we skipped SP2 and acknowledged the first 2

 

security updates...

 

 

 

Workaround until this is resolved...

Guest Kim Kristensen

Guest Kim Kristensen

Posted
Posted

Windows 2003

 

Hi,

 

 

 

I have the same issue on a Windows Server 2003 terminal server.

 

But here it doesn't help to replace the mso.dll file.

 

 

 

 

 

 

 

atlcomputech wrote:

 

 

 

Hey Folks,It looks like the ver 12.0.6500.

 

16-Mar-10

 

 

 

Hey Folks,

 

 

 

It looks like the ver 12.0.6500.5000 (SP2) of the office compatability pack

 

might also be an issue...

 

 

 

****We fixed the problem with the FileFormatConverter.exe ver

 

12.0.6015.5000****

 

 

 

 

 

 

 

We are running:

 

 

 

1) Windows 2000 sp4

 

2) Office 2003 sp3

 

 

 

When we ran microsoft update we skipped SP2 and acknowledged the first 2

 

security updates...

 

 

 

Workaround until this is resolved...

 

 

 

Previous Posts In This Thread:

 

 

 

 

 

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File-Based Cache for Web and non-Web Apps plus Extend ASP.NET 4.0 OutputCacheProvider

 

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Guest Gudufl

Guest Gudufl

Posted
Posted

Sam,

 

That is a great find. Your solution RESOLVED the file opening issue for .docx and .xlsm files using MSO2K7 Compatibility Pack on my systems with:

 

1) OS W2Kpro, W2KSVR

 

2) Running MS Office 2000SP3

 

3) Security update KB977724 installed (Which has been pulled)

 

Thanks

 

 

 

Susan,

 

are you still wanting a sample of an impacted file?

 

 

 

---

 

frmsrcurl: http://msgroups.net/microsoft.public.windowsupdate/Unable-to-open-docx-files-after-conducting-March-2010-Microsoft-

Guest Gudufl

Guest Gudufl

Posted
Posted

Adendum:

 

The full OS description should read:

 

1)OS W2Kpro SP4 amd W2KSVR SP4 with all MS-Updates.

 

 

 

As non of the W2K OS show the KB977724 update in ARP and also do not create an Uninstall DIR in the WinDIR use the WindowsUpdate.log in that DIR or Belarc to check if it was installed.

 

 

 

---

 

frmsrcurl: http://msgroups.net/microsoft.public.windowsupdate/Unable-to-open-docx-files-after-conducting-March-2010-Microsoft-

Guest Susan Bradley

Guest Susan Bradley

Posted
Posted

Unable to open .docx files after conducting March 2010 MicrosoftUpdate

 

Gudufl wrote:

 

> Sam,

 

> That is a great find. Your solution RESOLVED the file opening issue for .docx and .xlsm files using MSO2K7 Compatibility Pack on my systems with:

 

> 1) OS W2Kpro, W2KSVR

 

> 2) Running MS Office 2000SP3

 

> 3) Security update KB977724 installed (Which has been pulled)

 

> Thanks

 

>

 

> Susan,

 

> are you still wanting a sample of an impacted file?

 

>

 

> ---

 

> frmsrcurl: http://msgroups.net/microsoft.public.windowsupdate/Unable-to-open-docx-files-after-conducting-March-2010-Microsoft-

 

Yes please!

Guest jake1453

Guest jake1453

Posted
Posted

Unable to open .docx files after conducting March 2010 Microso

 

On Mar 12, 3:54 pm, Sam Theivagt wrote:

 

> We have the same issue. There is also an issue of being unable to open

 

> (convert) .xlsm files. This only occurs on our Windows 2000 PCs with Office

 

> 2003 & the Office 2007 Compatibility Pack.

 

>

 

> 977724 updates MSO.DLL in

 

>

 

>    C:\Program Files\Common Files\Microsoft Shared\OFFICE12

 

>

 

> 977724 does not show up in Add/Remove programs, but I was able to find an

 

> older version of MSO.DLL in the Windows Installer patch cache:

 

>

 

> C:\WINNT\Installer\$PatchCache$\Managed\00002109020090400000000000F01FEC\12­.0.6425\

 

>

 

> To verify that the problem is caused by the MSO.DLL from 977724, I renamed

 

> the MSO.DLL in

 

>

 

>    C:\Program Files\Common Files\Microsoft Shared\OFFICE12

 

>

 

> & copied the MSO.DLL I found in the patch cache to the above location. I was

 

> then able to open (convert) .docx files in Word 2003 & .xlsm files in Excel

 

> 2003.

 

>

 

> The version of MSO.DLL installed by 977724 is 12.0.6521.5000 & is dated

 

> 10/29/2009. The version from the patch cache is 12.0.6425.1000 & is dated

 

> 04/03/2009.

 

>

 

> I tired installing the hotfix from

 

>

 

> http://blogs.technet.com/office_sustained_engineering/archive/2010/03...

 

>

 

> It does NOT fix this issue.

 

>

 

>

 

>

 

> "Susan Bradley" wrote:

 

> > Bruce wrote:

 

> > > I did open a case:  Support Request Number - 1127134209

 

>

 

> > > As for your question on having 977724 installed, I don't know how to verify, other than going onto Microsoft Update, reviewing my update history, and it showing that I successfully installed 977724.  

 

>

 

> > > ---

 

> > > frmsrcurl:http://msgroups.net/microsoft.public.windowsupdate/Unable-to-open-doc...

 

> > Office Sustained Engineering : Issues with Office after installing KB977724:

 

> >http://blogs.technet.com/office_sustained_engineering/archive/2010/03...

 

>

 

> > Check that out

 

> > .- Hide quoted text -

 

>

 

> - Show quoted text -

 

 

 

I think this is also my problem. Of all the many thousands of users

 

out there who might be suffering from this issue, apparently caused by

 

a MS update, only a few will be sophisticated enough to mess around in

 

the innards of the programs to extract the relevant file. Many won't

 

know where to go to for help. I don't fancy doing it as if I mess it

 

up I have no idea what the consequences might be. Why aren't

 

Microsoft acknowledging this and removing the update? How can pressure

 

be applied? It's a disgrace.

 

 

 

Would an easier solution be to uninstall the updates which are

 

supposed to have caused the problem? Any downside to this?

 

 

 

thanks again

Guest Gudufl

Guest Gudufl

Posted
Posted

Jake,

 

Please read this thread carefully and you will see that MS has pulled (removed) the update on 2010-03-10.

 

http://blogs.technet.com/wsus/archive/2010/03/11/expired-update-kb977724.aspx

 

Un-installation of the updates is also discussed in this thread and the procedure, one can use to do so, depends on the OS (Operating System).

 

 

 

There are varied levels of sophistication required to understanding and dealing with this issue, which proves a point that learning the basics of how a PC works (Hardware - OS - Applications Software) can never be wasted time and the sophistication one is prepared to pursue in learning about PCs is up to the individual. For the rest there are friendly and helpful threads like this one. It is foolish to expect MS to hold your hand like babies.

 

 

 

---

 

frmsrcurl: http://msgroups.net/microsoft.public.windowsupdate/Unable-to-open-docx-files-after-conducting-March-2010-Microsoft-

Guest PA Bear [MS-MVP]

Guest PA Bear [MS-MVP]

Posted
Posted

Unable to open .docx files after conducting March 2010 MicrosoftUpdate

 

See the Known Issues section ("This problem can occur if the file is

 

saved to a network location and then configured as a shared workbook")

 

of http://support.microsoft.com/kb/978474

 

--

 

~PA Bear, posted via Google Groups

 

 

 

 

 

On Mar 11, 8:26 am, Bruce wrote:

 

> Hello -- I'm running Windows 2000, MS Office 2003 Professional, and Office Compatibility Pack. My system has been running quite stable.  In conducting the March Microsoft Updates, it updated with the following files:

 

>

 

> Security Update for the 2007 Microsoft Office System (KB978380)

 

> Update for the 2007 Microsoft Office System (KB977724)

 

> Update for Microsoft Office Outlook 2003 Junk Email Filter (KB979771)

 

> Security Update for Microsoft Office Excel 2003 (KB978474)

 

> Windows Malicious Software Removal Tool - March 2010 (KB890830)

 

>

 

> After conducting this update, I find that when I attempt to open a .docx file, I get "There was an error opening the file." error message.  I wentinto Add/Remove Programs in Control Panel, but was unable to find KB977724listed.  I tried removing the Office 2007 Compatibility Pack and downloading it/installing it fresh, but to no avail.

Guest PA Bear [MS MVP]

Guest PA Bear [MS MVP]

Posted
Posted

Unable to open .docx files after conducting March 2010 Microso

 

See the Known Issues section ("This problem can occur if the file is saved

 

to a network location and then configured as a shared workbook) of

 

http://support.microsoft.com/kb/978474.

 

 

 

For home users, no-charge support is available by calling 1-866-PCSAFETY

 

(and/or 1-866-234-6020 and/or 1-800-936-5700) in the United States and in

 

Canada or by contacting your local Microsoft subsidiary. There is no-charge

 

for support calls that are associated with security updates. When you call,

 

clearly state that your problem is related to a Security Update and cite the

 

update's KB number (e.g., KB978474).

 

 

 

Or you can...

 

 

 

Start a free Windows Update support incident request:

 

https://support.microsoft.com/oas/default.aspx?gprid=6527

 

 

 

Customers who experience issues installing Microsoft security updates also

 

can visit the following pages for assistance:

 

https://consumersecuritysupport.microsoft.com/

 

http://support.microsoft.com/ph/6527#tab3

 

 

 

For more information about how to contact your local Microsoft subsidiary

 

for security update support issues, visit the International Support Web

 

site: http://support.microsoft.com/common/international.aspx

 

 

 

For enterprise customers, support for security updates is available through

 

your usual support contacts.

 

--

 

~Robear Dyer (PA Bear)

 

MS MVP-IE, Mail, Security, Windows Client - since 2002

 

 

 

jake1453 wrote:

 

 

> I think this is also my problem. Of all the many thousands of users

 

> out there who might be suffering from this issue, apparently caused by

 

> a MS update, only a few will be sophisticated enough to mess around in

 

> the innards of the programs to extract the relevant file. Many won't

 

> know where to go to for help. I don't fancy doing it as if I mess it

 

> up I have no idea what the consequences might be. Why aren't

 

> Microsoft acknowledging this and removing the update? How can pressure

 

> be applied? It's a disgrace.

 

>

 

> Would an easier solution be to uninstall the updates which are

 

> supposed to have caused the problem? Any downside to this?

 

>

 

> thanks again

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