Guest news.microsoft.com Posted September 9, 2007 Posted September 9, 2007 A few weeks ago I received a report that Windows Update had auto-updated overnight with some critical updates and re-started my computer in the normal way. Since that time I haven't been able to retrieve my Administrator settings or password (which is none). The computer has started giving the error message that this computer suddenly does not allow me to log on interactively, whatever that means. There is an incredibly long description of what this is SUPPOSED to mean in the knowledge base, none of which is in the slightest bit relevant to either my computer or my problem For a while I couldn't even access the computer but I did manage to get in with UBCD for Windows. I deleted the password and tried again, Still same error message put there by the Update process. I went back in with UBCD and tried setting a password for the Administrator account (the only account there). Same error message. So ultimately I was forced to create a new administrator account with its own password and can now use the computer again. But all the settings are wrong. As an example, none of my emails now line up and all of my favourites on FireFox are buried deep within the non-working administrator log in details. I should add that at some time this Windows 2000 computer seems to have been part of a network but no network log in has been used for 3-4 years and everything has worked successfully before?? Not allowing me to log on interactively might be some artifact of some long forgotten network log-on for which this new WindowsUpdate didn't make provision. But I had asked on these Microsoft forums how to return my computer to a non-network log on state some time ago and no one had the faintest idea! Has anyone encountered this before please?
Guest PA Bear Posted September 9, 2007 Posted September 9, 2007 Start a free Windows Update support incident request: https://support.microsoft.com/oas/default.aspx?gprid=6527 -- ~Robear Dyer (PA Bear) MS MVP-Windows (IE, OE, Security, Shell/User) AumHa VSOP & Admin DTS-L.org news.microsoft.com wrote: > A few weeks ago I received a report that Windows Update had auto-updated > overnight with some critical updates and re-started my computer in the > normal way. > > Since that time I haven't been able to retrieve my Administrator settings > or > password (which is none). The computer has started giving the error > message > that this computer suddenly does not allow me to log on interactively, > whatever that means. There is an incredibly long description of what this > is SUPPOSED to mean in the knowledge base, none of which is in the > slightest > bit relevant to either my computer or my problem > > For a while I couldn't even access the computer but I did manage to get in > with UBCD for Windows. I deleted the password and tried again, Still same > error message put there by the Update process. > > I went back in with UBCD and tried setting a password for the > Administrator > account (the only account there). Same error message. So ultimately I was > forced to create a new administrator account with its own password and can > now use the computer again. But all the settings are wrong. As an > example, > none of my emails now line up and all of my favourites on FireFox are > buried > deep within the non-working administrator log in details. > > I should add that at some time this Windows 2000 computer seems to have > been > part of a network but no network log in has been used for 3-4 years and > everything has worked successfully before?? Not allowing me to log on > interactively might be some artifact of some long forgotten network log-on > for which this new WindowsUpdate didn't make provision. But I had asked on > these Microsoft forums how to return my computer to a non-network log on > state some time ago and no one had the faintest idea! > > Has anyone encountered this before please?
Guest news.microsoft.com Posted September 10, 2007 Posted September 10, 2007 Re:When you file by email, the WindowsUpdate team just tries to get rid of you by pretending that yours isnt a WindowsUpdate problem "PA Bear" <PABearMVP@gmail.com> wrote in message news:uBSFdtv8HHA.1188@TK2MSFTNGP04.phx.gbl... > Start a free Windows Update support incident request: > https://support.microsoft.com/oas/default.aspx?gprid=6527 > -- > ~Robear Dyer (PA Bear) > MS MVP-Windows (IE, OE, Security, Shell/User) > AumHa VSOP & Admin DTS-L.org Thought users might be amused to see what Microsoft does when you try to file a problem report with their WindowsUpdate team: They overload you with fluff like this and send you on wild goose chases like : http://support.microsoft.com/oas/default.aspx?gprid=1131 to try to get you to pay to fix the prolbem they caused. From lines 5-6 it seems 'she' hasnt even bothered to read the e-mail I sent! I wonder if this is a computer-generated auto-response? Or it could of course be a gigantic co-incidence that this specific "system" problem started at exactly the same moment as the computer restarted after what it called a WindowsUpdate installation! Thank you for contacting Microsoft Windows Update Support. My name is Fiona, and I'm glad to work with you. For your reference, the case ID for this service request is SRX1043906291. You can contact me directly by sending email to v-30fiwa @mssupport.microsoft.com with the case ID in the subject line. From the case log, I understand after installing the updates, the system did not allow you to log in. You have tried to troubleshoot this issue. However, the computer still does not work properly and many problems are encountered on the computer. If there has been any misunderstanding, please let me know. I understand the inconvenience this has caused. We will work together to resolve this specific issue through the course of the case. This issue may occur if some system components are corrupted. I understand the importance of this issue. However, to provide efficient and accurate services to our customers, Microsoft has different support groups for different products. This issue is related to a system issue and cannot be resolved from a Windows Update standpoint. Our Windows Update Support Team deals mainly with issues with Windows Update. Thus, we are not the best resource to assist you with this system issue. Regarding the current statues, if you want to get the issue resolved, I suggest you submit a new case to our Operate System Support Group at the Online Support site in order to make sure that the case is handled by the most suitable engineer. Our Windows 2000 System Support Team will troubleshoot this issue more efficiently. For your convenience I have included the link: http://support.microsoft.com/oas/default.aspx?gprid=1131 Please select the proper product. In this way, the case will be handled by an engineer who specializes in this type of issue. This will ensure the problem is resolved as quickly as possible. Thank you for your understanding. I also would like to share more resources from which may address this issue. Please check the Microsoft Knowledge Base, which provides a wealth of information that you can use to troubleshoot an issue or answer a question: http://support.microsoft.com/default.aspx?scid=fhEN-USKBHOWTO Another good resource is Microsoft Newsgroups: http://support.microsoft.com/newsgroups/default.aspx Please understand we are unable to resolve this system related issue since we are Windows Update support and lack of experiences in System Operation. Thank you for your continued patience and cooperation during our troubleshooting process. I hope the information above can address your concern. After this system issue has been resolved, if you still have any further questions or suggestions about the Windows Update issue, please feel free to let me know. To contact me, you can send email directly to me at v-30fiwa @mssupport.microsoft.com with the case ID in the subject line. Once I obtain the information, I will get back to you as soon as possible. Please let me know your earliest convenience and help me to confirm if you have any additional questions about Windows Update. If anything is unclear in my email, please don't hesitate to let me know and I will be glad to help. I am looking forward for your response. Best Regards, Fiona Wang v-30fiwa@mssupport.microsoft.com Microsoft Windows Support Professional -------------------------------------- Satisfied customers are my top priority. Please let either myself or my manager know what you think of the level of service provided. You can send feedback directly to my manager, Roger Yuan at v-30rogy@mssupport.microsoft.com > > news.microsoft.com wrote: >> A few weeks ago I received a report that Windows Update had auto-updated >> overnight with some critical updates and re-started my computer in the >> normal way. >> >> Since that time I haven't been able to retrieve my Administrator settings >> or >> password (which is none). The computer has started giving the error >> message >> that this computer suddenly does not allow me to log on interactively, >> whatever that means. There is an incredibly long description of what >> this >> is SUPPOSED to mean in the knowledge base, none of which is in the >> slightest >> bit relevant to either my computer or my problem >> >> For a while I couldn't even access the computer but I did manage to get >> in >> with UBCD for Windows. I deleted the password and tried again, Still >> same >> error message put there by the Update process. >> >> I went back in with UBCD and tried setting a password for the >> Administrator >> account (the only account there). Same error message. So ultimately I >> was >> forced to create a new administrator account with its own password and >> can >> now use the computer again. But all the settings are wrong. As an >> example, >> none of my emails now line up and all of my favourites on FireFox are >> buried >> deep within the non-working administrator log in details. >> >> I should add that at some time this Windows 2000 computer seems to have >> been >> part of a network but no network log in has been used for 3-4 years and >> everything has worked successfully before?? Not allowing me to log on >> interactively might be some artifact of some long forgotten network >> log-on >> for which this new WindowsUpdate didn't make provision. But I had asked >> on >> these Microsoft forums how to return my computer to a non-network log on >> state some time ago and no one had the faintest idea! >> >> Has anyone encountered this before please? >
Guest PA Bear Posted September 10, 2007 Posted September 10, 2007 Re: Re:When you file by email, the WindowsUpdate team just tries to get rid of you by pretending that yours isnt a WindowsUpdate problem If you can identify the updates that were installed, uninstall them, then see if the behavior persists. If it doesn't, reinstall each update separately via Windows Update website to see if you can identify the update that caused and continues to cause the problem. If you can do so, reply to Fiona, referencing case ID #SRX1043906291, and give her the KB number of the update. -- ~Robear Dyer (PA Bear) MS MVP-Windows (IE, OE, Security, Shell/User) AumHa VSOP & Admin http://aumha.net DTS-L.ORG http://dts-l.org/ news.microsoft.com wrote: > "PA Bear" <PABearMVP@gmail.com> wrote in message > news:uBSFdtv8HHA.1188@TK2MSFTNGP04.phx.gbl... >> Start a free Windows Update support incident request: >> https://support.microsoft.com/oas/default.aspx?gprid=6527 >> -- >> ~Robear Dyer (PA Bear) >> MS MVP-Windows (IE, OE, Security, Shell/User) >> AumHa VSOP & Admin DTS-L.org > Thought users might be amused to see what Microsoft does when you try to > file a problem report with their WindowsUpdate team: They overload you > with > fluff like this and send you on wild goose chases like : > http://support.microsoft.com/oas/default.aspx?gprid=1131 to try to get > you > to pay to fix the prolbem they caused. From lines 5-6 it seems 'she' > hasnt > even bothered to read the e-mail I sent! I wonder if this is a > computer-generated auto-response? Or it could of course be a gigantic > co-incidence that this specific "system" problem started at exactly the > same > moment as the computer restarted after what it called a WindowsUpdate > installation! > > Thank you for contacting Microsoft Windows Update Support. My name is > Fiona, > and I'm glad to work with you. For your reference, the case ID for this > service request is SRX1043906291. You can contact me directly by sending > email to v-30fiwa @mssupport.microsoft.com with the case ID in the subject > line. > > From the case log, I understand after installing the updates, the system > did > not allow you to log in. You have tried to troubleshoot this issue. > However, > the computer still does not work properly and many problems are > encountered > on the computer. If there has been any misunderstanding, please let me > know. > I understand the inconvenience this has caused. We will work together to > resolve this specific issue through the course of the case. > > This issue may occur if some system components are corrupted. I understand > the importance of this issue. However, to provide efficient and accurate > services to our customers, Microsoft has different support groups for > different products. This issue is related to a system issue and cannot be > resolved from a Windows Update standpoint. Our Windows Update Support Team > deals mainly with issues with Windows Update. Thus, we are not the best > resource to assist you with this system issue. > > > Regarding the current statues, if you want to get the issue resolved, I > suggest you submit a new case to our Operate System Support Group at the > Online Support site in order to make sure that the case is handled by the > most suitable engineer. Our Windows 2000 System Support Team will > troubleshoot this issue more efficiently. > > For your convenience I have included the link: > > http://support.microsoft.com/oas/default.aspx?gprid=1131 > > Please select the proper product. In this way, the case will be handled by > an engineer who specializes in this type of issue. This will ensure the > problem is resolved as quickly as possible. Thank you for your > understanding. > > I also would like to share more resources from which may address this > issue. > Please check the Microsoft Knowledge Base, which provides a wealth of > information that you can use to troubleshoot an issue or answer a > question: > > http://support.microsoft.com/default.aspx?scid=fhEN-USKBHOWTO > > Another good resource is Microsoft Newsgroups: > > http://support.microsoft.com/newsgroups/default.aspx > > Please understand we are unable to resolve this system related issue since > we are Windows Update support and lack of experiences in System Operation. > Thank you for your continued patience and cooperation during our > troubleshooting process. I hope the information above can address your > concern. > > After this system issue has been resolved, if you still have any further > questions or suggestions about the Windows Update issue, please feel free > to > let me know. To contact me, you can send email directly to me at v-30fiwa > @mssupport.microsoft.com with the case ID in the subject line. Once I > obtain > the information, I will get back to you as soon as possible. > > Please let me know your earliest convenience and help me to confirm if you > have any additional questions about Windows Update. If anything is unclear > in my email, please don't hesitate to let me know and I will be glad to > help. > > I am looking forward for your response. > > Best Regards, > > Fiona Wang > > v-30fiwa@mssupport.microsoft.com > > Microsoft Windows Support Professional > > -------------------------------------- > > Satisfied customers are my top priority. Please let either myself or my > manager know what you think of the level of service provided. You can send > feedback directly to my manager, Roger Yuan at > v-30rogy@mssupport.microsoft.com > > >> >> news.microsoft.com wrote: >>> A few weeks ago I received a report that Windows Update had auto-updated >>> overnight with some critical updates and re-started my computer in the >>> normal way. >>> >>> Since that time I haven't been able to retrieve my Administrator >>> settings >>> or >>> password (which is none). The computer has started giving the error >>> message >>> that this computer suddenly does not allow me to log on interactively, >>> whatever that means. There is an incredibly long description of what >>> this >>> is SUPPOSED to mean in the knowledge base, none of which is in the >>> slightest >>> bit relevant to either my computer or my problem >>> >>> For a while I couldn't even access the computer but I did manage to get >>> in >>> with UBCD for Windows. I deleted the password and tried again, Still >>> same >>> error message put there by the Update process. >>> >>> I went back in with UBCD and tried setting a password for the >>> Administrator >>> account (the only account there). Same error message. So ultimately I >>> was >>> forced to create a new administrator account with its own password and >>> can >>> now use the computer again. But all the settings are wrong. As an >>> example, >>> none of my emails now line up and all of my favourites on FireFox are >>> buried >>> deep within the non-working administrator log in details. >>> >>> I should add that at some time this Windows 2000 computer seems to have >>> been >>> part of a network but no network log in has been used for 3-4 years and >>> everything has worked successfully before?? Not allowing me to log on >>> interactively might be some artifact of some long forgotten network >>> log-on >>> for which this new WindowsUpdate didn't make provision. But I had asked >>> on >>> these Microsoft forums how to return my computer to a non-network log on >>> state some time ago and no one had the faintest idea! >>> >>> Has anyone encountered this before please?
Guest news.microsoft.com Posted September 10, 2007 Posted September 10, 2007 Re: I thought Microsoft might know better than I do which of their updates might have done this? "PA Bear" <PABearMVP@gmail.com> wrote in message news:OCsdxD98HHA.5404@TK2MSFTNGP02.phx.gbl... > If you can identify the updates that were installed, uninstall them, then > see if the behavior persists. > > If it doesn't, reinstall each update separately via Windows Update website > to see if you can identify the update that caused and continues to cause > the problem. If you can do so, reply to Fiona, referencing case ID > #SRX1043906291, and give her the KB number of the update. I suppose I should have noted down all updates whch had just installed when it happened but I thought it was Microsoft's place to know which of their updates might have had this effect. Not just tell me to go away and pay to bother someone else! > ~Robear Dyer (PA Bear) > MS MVP-Windows (IE, OE, Security, Shell/User) > AumHa VSOP & Admin http://aumha.net > DTS-L.ORG http://dts-l.org/ > > > news.microsoft.com wrote: >> "PA Bear" <PABearMVP@gmail.com> wrote in message >> news:uBSFdtv8HHA.1188@TK2MSFTNGP04.phx.gbl... >>> Start a free Windows Update support incident request: >>> https://support.microsoft.com/oas/default.aspx?gprid=6527 >>> -- >>> ~Robear Dyer (PA Bear) >>> MS MVP-Windows (IE, OE, Security, Shell/User) >>> AumHa VSOP & Admin DTS-L.org >> Thought users might be amused to see what Microsoft does when you try to >> file a problem report with their WindowsUpdate team: They overload you >> with >> fluff like this and send you on wild goose chases like : >> http://support.microsoft.com/oas/default.aspx?gprid=1131 to try to get >> you >> to pay to fix the prolbem they caused. From lines 5-6 it seems 'she' >> hasnt >> even bothered to read the e-mail I sent! I wonder if this is a >> computer-generated auto-response? Or it could of course be a gigantic >> co-incidence that this specific "system" problem started at exactly the >> same >> moment as the computer restarted after what it called a WindowsUpdate >> installation! >> >> Thank you for contacting Microsoft Windows Update Support. My name is >> Fiona, >> and I'm glad to work with you. For your reference, the case ID for this >> service request is SRX1043906291. You can contact me directly by sending >> email to v-30fiwa @mssupport.microsoft.com with the case ID in the >> subject >> line. >> >> From the case log, I understand after installing the updates, the system >> did >> not allow you to log in. You have tried to troubleshoot this issue. >> However, >> the computer still does not work properly and many problems are >> encountered >> on the computer. If there has been any misunderstanding, please let me >> know. >> I understand the inconvenience this has caused. We will work together to >> resolve this specific issue through the course of the case. >> >> This issue may occur if some system components are corrupted. I >> understand >> the importance of this issue. However, to provide efficient and accurate >> services to our customers, Microsoft has different support groups for >> different products. This issue is related to a system issue and cannot be >> resolved from a Windows Update standpoint. Our Windows Update Support >> Team >> deals mainly with issues with Windows Update. Thus, we are not the best >> resource to assist you with this system issue. >> >> >> Regarding the current statues, if you want to get the issue resolved, I >> suggest you submit a new case to our Operate System Support Group at the >> Online Support site in order to make sure that the case is handled by the >> most suitable engineer. Our Windows 2000 System Support Team will >> troubleshoot this issue more efficiently. >> >> For your convenience I have included the link: >> >> http://support.microsoft.com/oas/default.aspx?gprid=1131 >> >> Please select the proper product. In this way, the case will be handled >> by >> an engineer who specializes in this type of issue. This will ensure the >> problem is resolved as quickly as possible. Thank you for your >> understanding. >> >> I also would like to share more resources from which may address this >> issue. >> Please check the Microsoft Knowledge Base, which provides a wealth of >> information that you can use to troubleshoot an issue or answer a >> question: >> >> http://support.microsoft.com/default.aspx?scid=fhEN-USKBHOWTO >> >> Another good resource is Microsoft Newsgroups: >> >> http://support.microsoft.com/newsgroups/default.aspx >> >> Please understand we are unable to resolve this system related issue >> since >> we are Windows Update support and lack of experiences in System >> Operation. >> Thank you for your continued patience and cooperation during our >> troubleshooting process. I hope the information above can address your >> concern. >> >> After this system issue has been resolved, if you still have any further >> questions or suggestions about the Windows Update issue, please feel free >> to >> let me know. To contact me, you can send email directly to me at v-30fiwa >> @mssupport.microsoft.com with the case ID in the subject line. Once I >> obtain >> the information, I will get back to you as soon as possible. >> >> Please let me know your earliest convenience and help me to confirm if >> you >> have any additional questions about Windows Update. If anything is >> unclear >> in my email, please don't hesitate to let me know and I will be glad to >> help. >> >> I am looking forward for your response. >> >> Best Regards, >> >> Fiona Wang >> >> v-30fiwa@mssupport.microsoft.com >> >> Microsoft Windows Support Professional >> >> -------------------------------------- >> >> Satisfied customers are my top priority. Please let either myself or my >> manager know what you think of the level of service provided. You can >> send >> feedback directly to my manager, Roger Yuan at >> v-30rogy@mssupport.microsoft.com >> >> >>> >>> news.microsoft.com wrote: >>>> A few weeks ago I received a report that Windows Update had >>>> auto-updated >>>> overnight with some critical updates and re-started my computer in the >>>> normal way. >>>> >>>> Since that time I haven't been able to retrieve my Administrator >>>> settings >>>> or >>>> password (which is none). The computer has started giving the error >>>> message >>>> that this computer suddenly does not allow me to log on interactively, >>>> whatever that means. There is an incredibly long description of what >>>> this >>>> is SUPPOSED to mean in the knowledge base, none of which is in the >>>> slightest >>>> bit relevant to either my computer or my problem >>>> >>>> For a while I couldn't even access the computer but I did manage to get >>>> in >>>> with UBCD for Windows. I deleted the password and tried again, Still >>>> same >>>> error message put there by the Update process. >>>> >>>> I went back in with UBCD and tried setting a password for the >>>> Administrator >>>> account (the only account there). Same error message. So ultimately I >>>> was >>>> forced to create a new administrator account with its own password and >>>> can >>>> now use the computer again. But all the settings are wrong. As an >>>> example, >>>> none of my emails now line up and all of my favourites on FireFox are >>>> buried >>>> deep within the non-working administrator log in details. >>>> >>>> I should add that at some time this Windows 2000 computer seems to have >>>> been >>>> part of a network but no network log in has been used for 3-4 years and >>>> everything has worked successfully before?? Not allowing me to log on >>>> interactively might be some artifact of some long forgotten network >>>> log-on >>>> for which this new WindowsUpdate didn't make provision. But I had asked >>>> on >>>> these Microsoft forums how to return my computer to a non-network log >>>> on >>>> state some time ago and no one had the faintest idea! >>>> >>>> Has anyone encountered this before please? >
Guest PA Bear Posted September 10, 2007 Posted September 10, 2007 Re: I thought Microsoft might know better than I do which of their updates might have done this? If you /clearly/ state that a specific update has caused problems and don't ask any other questions, you /should/ receive No Charge support for the issue. Good luck. -- ~PA Bear news.microsoft.com wrote: > "PA Bear" <PABearMVP@gmail.com> wrote in message > news:OCsdxD98HHA.5404@TK2MSFTNGP02.phx.gbl... >> If you can identify the updates that were installed, uninstall them, then >> see if the behavior persists. >> >> If it doesn't, reinstall each update separately via Windows Update >> website >> to see if you can identify the update that caused and continues to cause >> the problem. If you can do so, reply to Fiona, referencing case ID >> #SRX1043906291, and give her the KB number of the update. > I suppose I should have noted down all updates whch had just installed > when > it happened but I thought it was Microsoft's place to know which of their > updates might have had this effect. Not just tell me to go away and pay > to > bother someone else! >> ~Robear Dyer (PA Bear) >> MS MVP-Windows (IE, OE, Security, Shell/User) >> AumHa VSOP & Admin http://aumha.net >> DTS-L.ORG http://dts-l.org/ >> >> >> news.microsoft.com wrote: >>> "PA Bear" <PABearMVP@gmail.com> wrote in message >>> news:uBSFdtv8HHA.1188@TK2MSFTNGP04.phx.gbl... >>>> Start a free Windows Update support incident request: >>>> https://support.microsoft.com/oas/default.aspx?gprid=6527 >>>> -- >>>> ~Robear Dyer (PA Bear) >>>> MS MVP-Windows (IE, OE, Security, Shell/User) >>>> AumHa VSOP & Admin DTS-L.org >>> Thought users might be amused to see what Microsoft does when you try to >>> file a problem report with their WindowsUpdate team: They overload you >>> with >>> fluff like this and send you on wild goose chases like : >>> http://support.microsoft.com/oas/default.aspx?gprid=1131 to try to get >>> you >>> to pay to fix the prolbem they caused. From lines 5-6 it seems 'she' >>> hasnt >>> even bothered to read the e-mail I sent! I wonder if this is a >>> computer-generated auto-response? Or it could of course be a gigantic >>> co-incidence that this specific "system" problem started at exactly the >>> same >>> moment as the computer restarted after what it called a WindowsUpdate >>> installation! >>> >>> Thank you for contacting Microsoft Windows Update Support. My name is >>> Fiona, >>> and I'm glad to work with you. For your reference, the case ID for this >>> service request is SRX1043906291. You can contact me directly by sending >>> email to v-30fiwa @mssupport.microsoft.com with the case ID in the >>> subject >>> line. >>> >>> From the case log, I understand after installing the updates, the system >>> did >>> not allow you to log in. You have tried to troubleshoot this issue. >>> However, >>> the computer still does not work properly and many problems are >>> encountered >>> on the computer. If there has been any misunderstanding, please let me >>> know. >>> I understand the inconvenience this has caused. We will work together to >>> resolve this specific issue through the course of the case. >>> >>> This issue may occur if some system components are corrupted. I >>> understand >>> the importance of this issue. However, to provide efficient and accurate >>> services to our customers, Microsoft has different support groups for >>> different products. This issue is related to a system issue and cannot >>> be >>> resolved from a Windows Update standpoint. Our Windows Update Support >>> Team >>> deals mainly with issues with Windows Update. Thus, we are not the best >>> resource to assist you with this system issue. >>> >>> >>> Regarding the current statues, if you want to get the issue resolved, I >>> suggest you submit a new case to our Operate System Support Group at the >>> Online Support site in order to make sure that the case is handled by >>> the >>> most suitable engineer. Our Windows 2000 System Support Team will >>> troubleshoot this issue more efficiently. >>> >>> For your convenience I have included the link: >>> >>> http://support.microsoft.com/oas/default.aspx?gprid=1131 >>> >>> Please select the proper product. In this way, the case will be handled >>> by >>> an engineer who specializes in this type of issue. This will ensure the >>> problem is resolved as quickly as possible. Thank you for your >>> understanding. >>> >>> I also would like to share more resources from which may address this >>> issue. >>> Please check the Microsoft Knowledge Base, which provides a wealth of >>> information that you can use to troubleshoot an issue or answer a >>> question: >>> >>> http://support.microsoft.com/default.aspx?scid=fhEN-USKBHOWTO >>> >>> Another good resource is Microsoft Newsgroups: >>> >>> http://support.microsoft.com/newsgroups/default.aspx >>> >>> Please understand we are unable to resolve this system related issue >>> since >>> we are Windows Update support and lack of experiences in System >>> Operation. >>> Thank you for your continued patience and cooperation during our >>> troubleshooting process. I hope the information above can address your >>> concern. >>> >>> After this system issue has been resolved, if you still have any further >>> questions or suggestions about the Windows Update issue, please feel >>> free >>> to >>> let me know. To contact me, you can send email directly to me at >>> v-30fiwa >>> @mssupport.microsoft.com with the case ID in the subject line. Once I >>> obtain >>> the information, I will get back to you as soon as possible. >>> >>> Please let me know your earliest convenience and help me to confirm if >>> you >>> have any additional questions about Windows Update. If anything is >>> unclear >>> in my email, please don't hesitate to let me know and I will be glad to >>> help. >>> >>> I am looking forward for your response. >>> >>> Best Regards, >>> >>> Fiona Wang >>> >>> v-30fiwa@mssupport.microsoft.com >>> >>> Microsoft Windows Support Professional >>> >>> -------------------------------------- >>> >>> Satisfied customers are my top priority. Please let either myself or my >>> manager know what you think of the level of service provided. You can >>> send >>> feedback directly to my manager, Roger Yuan at >>> v-30rogy@mssupport.microsoft.com >>> >>> >>>> >>>> news.microsoft.com wrote: >>>>> A few weeks ago I received a report that Windows Update had >>>>> auto-updated >>>>> overnight with some critical updates and re-started my computer in the >>>>> normal way. >>>>> >>>>> Since that time I haven't been able to retrieve my Administrator >>>>> settings >>>>> or >>>>> password (which is none). The computer has started giving the error >>>>> message >>>>> that this computer suddenly does not allow me to log on interactively, >>>>> whatever that means. There is an incredibly long description of what >>>>> this >>>>> is SUPPOSED to mean in the knowledge base, none of which is in the >>>>> slightest >>>>> bit relevant to either my computer or my problem >>>>> >>>>> For a while I couldn't even access the computer but I did manage to >>>>> get >>>>> in >>>>> with UBCD for Windows. I deleted the password and tried again, Still >>>>> same >>>>> error message put there by the Update process. >>>>> >>>>> I went back in with UBCD and tried setting a password for the >>>>> Administrator >>>>> account (the only account there). Same error message. So ultimately I >>>>> was >>>>> forced to create a new administrator account with its own password and >>>>> can >>>>> now use the computer again. But all the settings are wrong. As an >>>>> example, >>>>> none of my emails now line up and all of my favourites on FireFox are >>>>> buried >>>>> deep within the non-working administrator log in details. >>>>> >>>>> I should add that at some time this Windows 2000 computer seems to >>>>> have >>>>> been >>>>> part of a network but no network log in has been used for 3-4 years >>>>> and >>>>> everything has worked successfully before?? Not allowing me to log on >>>>> interactively might be some artifact of some long forgotten network >>>>> log-on >>>>> for which this new WindowsUpdate didn't make provision. But I had >>>>> asked >>>>> on >>>>> these Microsoft forums how to return my computer to a non-network log >>>>> on >>>>> state some time ago and no one had the faintest idea! >>>>> >>>>> Has anyone encountered this before please?
Guest Mark M Morse Posted September 11, 2007 Posted September 11, 2007 Re: I thought Microsoft might know better than I do which of their updates might have done this? I have over three dozen e-mail addresses from support persons and managers working on behalf of Microsoft, along with their requests for me to use these addresses to contact them. I also have over three dozen notifications of delivery failures one for each of the above e-mail addresses. A few of the reasons provided for the bounced messages are: user unknown, you do not have sufficient security for assess, mailbox outdated, this e-mail rejected as SPAM, and (my personal favorite) the domain microsoft.com does not exist. If anybody has successfully used one of these addresses that start with v-30, then please let me know. ~ Mark
Guest news.microsoft.com Posted September 11, 2007 Posted September 11, 2007 Re: I thought Microsoft might know better than I do which of their updates might have done this? "Mark M Morse" <mmm4444bot@hotmail.com> wrote in message news:OnhZjwA9HHA.5424@TK2MSFTNGP02.phx.gbl... >I have over three dozen e-mail addresses from support persons and managers >working on behalf of Microsoft, along with their requests for me to use >these addresses to contact them. > > I also have over three dozen notifications of delivery failures one for > each of the above e-mail addresses. > > A few of the reasons provided for the bounced messages are: user unknown, > you do not have sufficient security for assess, mailbox outdated, this > e-mail rejected as SPAM, and (my personal favorite) the domain > microsoft.com does not exist. > > If anybody has successfully used one of these addresses that start with > v-30, then please let me know. Yes, the email system is clearly just a way of getting rid of customers who have problems which the computer-responders cant identify. Although my short response to her (asking if she can now help: The ebay computer responders work on the principle that you have to send three e-mails before someone actualy reads your query and not-so-mysteriously the names on all of the computer generated responders are always different!) hasnt actually bounced back yet, I dont for a moment believe that these "Fiona" persons actually exist. What I try to do is to use a very old thesaurus to get rid of easily identifiable words which will obviously provoke a computer to respond with the wrong answer. This sometimes works (65% of the time) I also have to say that I am underwhelmed by the suggestion that I have to identify which security update has caused the problem so that they can send me the obvious computer-generated response that you should uninstall it! I wonder why people (such as myself!) fall for this when there is a perfectly good telephone way of resolving these problems without resorting to e-mail > ~ Mark
Guest PA Bear Posted September 11, 2007 Posted September 11, 2007 Re: I thought Microsoft might know better than I do which of their updates might have done this? Got a telephone? Customers in the U.S. and Canada can receive technical support from Microsoft Product Support Services at 1-866-PCSAFETY. There is no-charge for support calls that are associated with security updates. When you call, clearly state that your problem is related to a Security Update and cite the update's KB number (e.g., KB931678). In other countries, see http://support.microsoft.com/default.aspx?pr=securityhome > "No-Charge Support...for virus and other security-related" issues in right-hand menu for localized contact information. -- ~PA Bear "Mark M Morse" <mmm4444bot@hotmail.com> wrote in message news:OnhZjwA9HHA.5424@TK2MSFTNGP02.phx.gbl... >I have over three dozen e-mail addresses from support persons and managers >working on behalf of Microsoft, along with their requests for me to use >these addresses to contact them. > > I also have over three dozen notifications of delivery failures one for > each of the above e-mail addresses. > > A few of the reasons provided for the bounced messages are: user unknown, > you do not have sufficient security for assess, mailbox outdated, this > e-mail rejected as SPAM, and (my personal favorite) the domain > microsoft.com does not exist. > > If anybody has successfully used one of these addresses that start with > v-30, then please let me know. > > ~ Mark
Guest LadyDungeness@Fish.Net Posted September 12, 2007 Posted September 12, 2007 Re: When you file by email, the WindowsUpdate team just tries to get rid of you by pretending that yours isnt a WindowsUpdate problem Wow -- you finally see our point of view! Lady Dungeness Crabby, but Great Legs! ~~~~~~~~~~~~~~~~~~~~~~~ On Mon, 10 Sep 2007 10:21:12 -0500, "news.microsoft.com" <fountainpen@amexol.net> wrote: | |"PA Bear" <PABearMVP@gmail.com> wrote in message |news:uBSFdtv8HHA.1188@TK2MSFTNGP04.phx.gbl... |> Start a free Windows Update support incident request: |> https://support.microsoft.com/oas/default.aspx?gprid=6527 |> -- |> ~Robear Dyer (PA Bear) |> MS MVP-Windows (IE, OE, Security, Shell/User) |> AumHa VSOP & Admin DTS-L.org |Thought users might be amused to see what Microsoft does when you try to |file a problem report with their WindowsUpdate team: They overload you with |fluff like this and send you on wild goose chases like : |http://support.microsoft.com/oas/default.aspx?gprid=1131 to try to get you |to pay to fix the prolbem they caused. From lines 5-6 it seems 'she' hasnt |even bothered to read the e-mail I sent! I wonder if this is a |computer-generated auto-response? Or it could of course be a gigantic |co-incidence that this specific "system" problem started at exactly the same |moment as the computer restarted after what it called a WindowsUpdate |installation! | |Thank you for contacting Microsoft Windows Update Support. My name is Fiona, |and I'm glad to work with you. For your reference, the case ID for this |service request is SRX1043906291. You can contact me directly by sending |email to v-30fiwa @mssupport.microsoft.com with the case ID in the subject |line. | |From the case log, I understand after installing the updates, the system did |not allow you to log in. You have tried to troubleshoot this issue. However, |the computer still does not work properly and many problems are encountered |on the computer. If there has been any misunderstanding, please let me know. |I understand the inconvenience this has caused. We will work together to |resolve this specific issue through the course of the case. | |This issue may occur if some system components are corrupted. I understand |the importance of this issue. However, to provide efficient and accurate |services to our customers, Microsoft has different support groups for |different products. This issue is related to a system issue and cannot be |resolved from a Windows Update standpoint. Our Windows Update Support Team |deals mainly with issues with Windows Update. Thus, we are not the best |resource to assist you with this system issue. | | |Regarding the current statues, if you want to get the issue resolved, I |suggest you submit a new case to our Operate System Support Group at the |Online Support site in order to make sure that the case is handled by the |most suitable engineer. Our Windows 2000 System Support Team will |troubleshoot this issue more efficiently. | |For your convenience I have included the link: | |http://support.microsoft.com/oas/default.aspx?gprid=1131 | |Please select the proper product. In this way, the case will be handled by |an engineer who specializes in this type of issue. This will ensure the |problem is resolved as quickly as possible. Thank you for your |understanding. | |I also would like to share more resources from which may address this issue. |Please check the Microsoft Knowledge Base, which provides a wealth of |information that you can use to troubleshoot an issue or answer a question: | |http://support.microsoft.com/default.aspx?scid=fhEN-USKBHOWTO | |Another good resource is Microsoft Newsgroups: | |http://support.microsoft.com/newsgroups/default.aspx | |Please understand we are unable to resolve this system related issue since |we are Windows Update support and lack of experiences in System Operation. |Thank you for your continued patience and cooperation during our |troubleshooting process. I hope the information above can address your |concern. | |After this system issue has been resolved, if you still have any further |questions or suggestions about the Windows Update issue, please feel free to |let me know. To contact me, you can send email directly to me at v-30fiwa |@mssupport.microsoft.com with the case ID in the subject line. Once I obtain |the information, I will get back to you as soon as possible. | |Please let me know your earliest convenience and help me to confirm if you |have any additional questions about Windows Update. If anything is unclear |in my email, please don't hesitate to let me know and I will be glad to |help. | |I am looking forward for your response. | |Best Regards, | |Fiona Wang | |v-30fiwa@mssupport.microsoft.com | |Microsoft Windows Support Professional | |-------------------------------------- | |Satisfied customers are my top priority. Please let either myself or my |manager know what you think of the level of service provided. You can send |feedback directly to my manager, Roger Yuan at |v-30rogy@mssupport.microsoft.com | | |> |> news.microsoft.com wrote: |>> A few weeks ago I received a report that Windows Update had auto-updated |>> overnight with some critical updates and re-started my computer in the |>> normal way. |>> |>> Since that time I haven't been able to retrieve my Administrator settings |>> or |>> password (which is none). The computer has started giving the error |>> message |>> that this computer suddenly does not allow me to log on interactively, |>> whatever that means. There is an incredibly long description of what |>> this |>> is SUPPOSED to mean in the knowledge base, none of which is in the |>> slightest |>> bit relevant to either my computer or my problem |>> |>> For a while I couldn't even access the computer but I did manage to get |>> in |>> with UBCD for Windows. I deleted the password and tried again, Still |>> same |>> error message put there by the Update process. |>> |>> I went back in with UBCD and tried setting a password for the |>> Administrator |>> account (the only account there). Same error message. So ultimately I |>> was |>> forced to create a new administrator account with its own password and |>> can |>> now use the computer again. But all the settings are wrong. As an |>> example, |>> none of my emails now line up and all of my favourites on FireFox are |>> buried |>> deep within the non-working administrator log in details. |>> |>> I should add that at some time this Windows 2000 computer seems to have |>> been |>> part of a network but no network log in has been used for 3-4 years and |>> everything has worked successfully before?? Not allowing me to log on |>> interactively might be some artifact of some long forgotten network |>> log-on |>> for which this new WindowsUpdate didn't make provision. But I had asked |>> on |>> these Microsoft forums how to return my computer to a non-network log on |>> state some time ago and no one had the faintest idea! |>> |>> Has anyone encountered this before please? |> |
Guest Mark M Morse Posted September 12, 2007 Posted September 12, 2007 Re: I thought Microsoft might know better than I do which of their updates might have done this? Hello PA Bear: Consider the point of your rhetorical question acknowledged. I'm pleased to see that your sarcastic touch is working again. For my enjoyment, I'll share a few simplified excerpts from Microsoft telephone-support experiences during the six-month period ending near April 15, 2007. ---------------- Me: How can I insert an image into a new e-mail message using Windows Live Mail Desktop so that it appears with the text instead of as an attachment? Microsoft: Open the image with Microsoft Paint and press Ctrl+C for copy. Then go to your message and press Ctrl+P for paste. Me: I tried using Ctrl+V to insert the image, but it doesn't do anything. Microsoft: You need to press Ctrl+P for paste. Me: Oh, I thought you misspoke when you said Ctrl+P. That's the keyboard shortcut for opening the Print dialog box. For pasting information contained on the clipboard, it's actually Ctrl+V. But, anyway, pasting the image does not work. Nothing happens. Microsoft: Don't confuse yourself. What I would like you to know is that you need to paste the image by holding down the Ctrl key and the 'P' key at the same time, or it won't work. Me: How about if I use the edit menu to click on paste instead of using the keyboard? Microsoft: Yes, of course that will also work because really we are talking about the same thing. Me: I just used the edit menu to click Paste, and nothing happens. Microsoft: Have you tried to paste this image using another program? Me: Not this particular image, but I viewed it in Windows XP. I'm pretty sure that the image is not corrupted. Microsoft: Well, I would say that the image is okay if, as you said, you can view the image, but if you cannot paste the image, then I would suggest sending your message as an attachment. ---------------- Microsoft: I will need to escalate this support request to an engineer. What is a good time for him to call you back? Me: How about tomorrow morning, Friday, anytime from 10 AM to noon, Pacific time. Microsoft: Yes. We are also in your time zone. I've scheduled a call-back appointment for you, and I will send you a confirmation e-mail. Will you please confirm your number? Me: I will be at ###-###-####. Microsoft: Will you be at this number on Friday between 10 o'clock and 12 o'clock? Me: Yes I will. Microsoft: Be sure that your computer is turned on when he calls I will send you a confirmation e-mail. The telephone did not ring Friday morning. At 7 PM on Friday, somebody called my voice-mail service and left a message that says, "This is <unintelligible> from Microsoft calling about case number ########. I'm sorry I missed you. I will try again later." Note: The outgoing announcement at my voice-mail service number begins with, "Hi. This is Mark. You've reached my voice-mail service. It's not possible to speak to me in person at this number, so leave a message ...". The same individual left two more voice-mail messages over the next 18 hours letting me know that he would keep trying to catch me at home. His final voice-mail ended with, "I'm so sorry that I could not reach you. If you are still experiencing a problem, will you please call me, and I will be happy to assist you." Click. I called the original Microsoft support number again, but they had no record of the case number. ---------------- I dialed a toll-free number posted on a Microsoft web page for Internet Explorer support. The menu prompted me to press # for free 24-hour support for Internet Explorer. I pressed #. I then heard a recorded message that says, "We're sorry, but our offices are currently closed. Please call back during our regular office hours." Click. ---------------- Me: I just installed the software for my new Microsoft Wireless Mouse 6000. I'm trying to use the option where pressing the middle mousepad button on my laptop causes customized text to be pasted at the insertion point. Microsoft: I'm sorry sir, but this number is for support for Microsoft products. If you have a problem with your laptop, you'll need to contact the manufacturer for help. Me: My laptop is working okay. The documentation that came with my Microsoft mouse says that I can program the middle mouse button to paste text that I've pre-chosen. I would like to use this feature to store my e-mail address because I have to type my e-mail address a lot. I've had the mouse-properties dialog box open, and I entered my e-mail address into the field for storing the customized text, but after rebooting the computer, pressing the middle mouse button does not paste any text at all. Microsoft: Sir, you need to press the middle button on the mouse. Me: This mouse does not have a middle button it has a scroll wheel. Microsoft: Did you press the scroll wheel? Me: Not to paste customized text. I set-up an option where pressing the scroll wheel minimizes all windows. That feature is working. Microsoft: Sir, then the problem is with your computer. You need to call them. ---------------- Me: Hi. I'm using Windows XP Home Edition with service pack two and all available updates. I can't seem to get my system-tray customizations to remain as I set them. When I boot the computer, several of the icons that I set to Always Hide are reset to Always Show, and vice versa. Microsoft: Have you tried reinstalling Windows? Me: No. I would only try that as a last resort. Microsoft: I would suggest reinstalling Windows to see if that works. Me: This computer came with Windows XP preinstalled. The only way for me to reinstall the operating system is to use what the manufacturer calls a Complete System Restore CD. That's a bootable CD which formats the hard drive and reinstalls all of the software so that my computer is returned to the same state as when I bought it. If I do that, then I'll need to reinstall my programs, all of my files, and I'll also have to go to the Microsoft Update web site and install about 80 upgrades. Is there anyway to find out if this issue is a known bug, because, if there's no way to resolve this issue, then I'll just live with it. Microsoft: We're sorry, but since your computer came with Windows already installed, you'll need to contact the manufacturer for any technical support. If you give me the manufacturer's name, I'll look up the support number for you. ---------------- Me: Hi. I'm having a problem setting the Microsoft: What software product are you using? Me: I'm having a problem setting the page format in Works ver Microsoft: What version of Works are you using? Me: I'm using the word processor in Works version 7.0. Microsoft: I'll be happy to assist you today, and we'll solve your problem together. What is the issue that are you experiencing? Me: I've set the bottom margin to one-quarter inch, but the closest to the bottom of the page that I can get is more than three-quarters of an inch. Microsoft: Are you using a spreadsheet because you need to format the cells as well as the page? Me: No, I'm using the word processor. I'm trying to fit as much text onto each sheet of paper as possible. Microsoft: How much text do you need to fit on the page? Me: I would like the last line of text to be one-quarter inch from the bottom of the sheet of paper. Microsoft: I think the issue is maybe with your printer. Some printers don't allow you to type all the way to the bottom because it needs to feed the paper through the printer. Did you check the specifications for your printer? Me: No. I already know that this printer can print to within about one-eighth of an inch from the bottom of the paper because I've used Microsoft Paint to print graphics that pretty much fill an entire 8-1/2 by 11 inch sheet of paper. What I actually did was to Microsoft: Let's try to set the margins of the page in Works. Can you press the start button? Me: As I was saying, I actaully set the bottom margin in Works to zero inches and hit enter. Then Works tells me that the margin needs to be changed because it's outside of the printable area, but Works also offers to adjust the margin for me automatically, so I click Yes to allow it to make the change for me. It changes the bottom margin to one-quarter inch. Microsoft: And you want to make it bigger? ---------------- The main reasons that I use microsoft.public newsgroups is to get applicable responses and to discover helpful information posted by people who know what they're doing. Contact Microsoft support? I'd rather save myself the pain and drink hot lead, instead. ~ Mark PA Bear wrote, in part: > > Got a telephone?
Guest PA Bear Posted September 12, 2007 Posted September 12, 2007 Re: I thought Microsoft might know better than I do which of their updates might have done this? You *may* find Windows Update Support Techs a little more reasonable. -- ~PA Bear "Mark M Morse" <mmm4444bot@hotmail.com> wrote in message news:OZOtyuS9HHA.1416@TK2MSFTNGP03.phx.gbl... > Hello PA Bear: > > Consider the point of your rhetorical question acknowledged. I'm pleased > to see that your sarcastic touch is working again. > > For my enjoyment, I'll share a few simplified excerpts from Microsoft > telephone-support experiences during the six-month period ending near > April 15, 2007. > > > ---------------- > Me: How can I insert an image into a new e-mail message using Windows > Live Mail Desktop so that it appears with the text instead of as an > attachment? > > Microsoft: Open the image with Microsoft Paint and press Ctrl+C for > copy. Then go to your message and press Ctrl+P for paste. > > Me: I tried using Ctrl+V to insert the image, but it doesn't do > anything. > > Microsoft: You need to press Ctrl+P for paste. > > Me: Oh, I thought you misspoke when you said Ctrl+P. That's the > keyboard shortcut for opening the Print dialog box. For pasting > information contained on the clipboard, it's actually Ctrl+V. But, > anyway, pasting the image does not work. Nothing happens. > > Microsoft: Don't confuse yourself. What I would like you to know is > that you need to paste the image by holding down the Ctrl key and the 'P' > key at the same time, or it won't work. > > Me: How about if I use the edit menu to click on paste instead of using > the keyboard? > > Microsoft: Yes, of course that will also work because really we are > talking about the same thing. > > Me: I just used the edit menu to click Paste, and nothing happens. > > Microsoft: Have you tried to paste this image using another program? > > Me: Not this particular image, but I viewed it in Windows XP. I'm pretty > sure that the image is not corrupted. > > Microsoft: Well, I would say that the image is okay if, as you said, you > can view the image, but if you cannot paste the image, then I would > suggest sending your message as an attachment. > ---------------- > Microsoft: I will need to escalate this support request to an engineer. > What is a good time for him to call you back? > > Me: How about tomorrow morning, Friday, anytime from 10 AM to noon, > Pacific time. > > Microsoft: Yes. We are also in your time zone. I've scheduled a > call-back appointment for you, and I will send you a confirmation e-mail. > Will you please confirm your number? > > Me: I will be at ###-###-####. > > Microsoft: Will you be at this number on Friday between 10 o'clock and > 12 o'clock? > > Me: Yes I will. > > Microsoft: Be sure that your computer is turned on when he calls I will > send you a confirmation e-mail. > > The telephone did not ring Friday morning. At 7 PM on Friday, somebody > called my voice-mail service and left a message that says, "This is > <unintelligible> from Microsoft calling about case number ########. I'm > sorry I missed you. I will try again later." > > Note: The outgoing announcement at my voice-mail service number begins > with, "Hi. This is Mark. You've reached my voice-mail service. It's not > possible to speak to me in person at this number, so leave a message ...". > > The same individual left two more voice-mail messages over the next 18 > hours letting me know that he would keep trying to catch me at home. His > final voice-mail ended with, "I'm so sorry that I could not reach you. If > you are still experiencing a problem, will you please call me, and I will > be happy to assist you." Click. > > I called the original Microsoft support number again, but they had no > record of the case number. > ---------------- > I dialed a toll-free number posted on a Microsoft web page for Internet > Explorer support. The menu prompted me to press # for free 24-hour > support for Internet Explorer. I pressed #. > > I then heard a recorded message that says, "We're sorry, but our offices > are currently closed. Please call back during our regular office hours." > Click. > ---------------- > Me: I just installed the software for my new Microsoft Wireless Mouse > 6000. I'm trying to use the option where pressing the middle mousepad > button on my laptop causes customized text to be pasted at the insertion > point. > > Microsoft: I'm sorry sir, but this number is for support for Microsoft > products. If you have a problem with your laptop, you'll need to contact > the manufacturer for help. > > Me: My laptop is working okay. The documentation that came with my > Microsoft mouse says that I can program the middle mouse button to paste > text that I've pre-chosen. I would like to use this feature to store my > e-mail address because I have to type my e-mail address a lot. I've had > the mouse-properties dialog box open, and I entered my e-mail address into > the field for storing the customized text, but after rebooting the > computer, pressing the middle mouse button does not paste any text at all. > > Microsoft: Sir, you need to press the middle button on the mouse. > > Me: This mouse does not have a middle button it has a scroll wheel. > > Microsoft: Did you press the scroll wheel? > > Me: Not to paste customized text. I set-up an option where pressing the > scroll wheel minimizes all windows. That feature is working. > > Microsoft: Sir, then the problem is with your computer. You need to > call them. > ---------------- > Me: Hi. I'm using Windows XP Home Edition with service pack two and all > available updates. I can't seem to get my system-tray customizations to > remain as I set them. When I boot the computer, several of the icons that > I set to Always Hide are reset to Always Show, and vice versa. > > Microsoft: Have you tried reinstalling Windows? > > Me: No. I would only try that as a last resort. > > Microsoft: I would suggest reinstalling Windows to see if that works. > > Me: This computer came with Windows XP preinstalled. The only way for > me to reinstall the operating system is to use what the manufacturer calls > a Complete System Restore CD. That's a bootable CD which formats the hard > drive and reinstalls all of the software so that my computer is returned > to the same state as when I bought it. If I do that, then I'll need to > reinstall my programs, all of my files, and I'll also have to go to the > Microsoft Update web site and install about 80 upgrades. Is there anyway > to find out if this issue is a known bug, because, if there's no way to > resolve this issue, then I'll just live with it. > > Microsoft: We're sorry, but since your computer came with Windows > already installed, you'll need to contact the manufacturer for any > technical support. If you give me the manufacturer's name, I'll look up > the support number for you. > ---------------- > Me: Hi. I'm having a problem setting the > > Microsoft: What software product are you using? > > Me: I'm having a problem setting the page format in Works ver > > Microsoft: What version of Works are you using? > > Me: I'm using the word processor in Works version 7.0. > > Microsoft: I'll be happy to assist you today, and we'll solve your > problem together. What is the issue that are you experiencing? > > Me: I've set the bottom margin to one-quarter inch, but the closest to > the bottom of the page that I can get is more than three-quarters of an > inch. > > Microsoft: Are you using a spreadsheet because you need to format the > cells as well as the page? > > Me: No, I'm using the word processor. I'm trying to fit as much text > onto each sheet of paper as possible. > > Microsoft: How much text do you need to fit on the page? > > Me: I would like the last line of text to be one-quarter inch from the > bottom of the sheet of paper. > > Microsoft: I think the issue is maybe with your printer. Some printers > don't allow you to type all the way to the bottom because it needs to feed > the paper through the printer. Did you check the specifications for your > printer? > > Me: No. I already know that this printer can print to within about > one-eighth of an inch from the bottom of the paper because I've used > Microsoft Paint to print graphics that pretty much fill an entire 8-1/2 by > 11 inch sheet of paper. What I actually did was to > > Microsoft: Let's try to set the margins of the page in Works. Can you > press the start button? > > Me: As I was saying, I actaully set the bottom margin in Works to zero > inches and hit enter. Then Works tells me that the margin needs to be > changed because it's outside of the printable area, but Works also offers > to adjust the margin for me automatically, so I click Yes to allow it to > make the change for me. It changes the bottom margin to one-quarter inch. > > Microsoft: And you want to make it bigger? > ---------------- > > > The main reasons that I use microsoft.public newsgroups is to get > applicable responses and to discover helpful information posted by people > who know what they're doing. > > Contact Microsoft support? I'd rather save myself the pain and drink hot > lead, instead. > > ~ Mark > > > PA Bear wrote, in part: >> >> Got a telephone? >
Guest news.microsoft.com Posted September 15, 2007 Posted September 15, 2007 Re: When you file by email, (Just for laughs) Here is Microsoft's latest obviously canned response [when I sent them a message "You do not appear to have read the trouble report before answering me and trying to send me to another group which you know I cannot access: Please send me a copy of the report which you did read before responding with this message when you tried to send me on a wild goose chase to http://suppor t.microsoft.com/oas/default.aspx?gprid=1131 (If I am wrong on this and you did read the report and didn't try to send me on a wild goose chase, you could send my WindowsUpdate problem to the Windows 2000 team and see if they have the vaguest idea what is going on)" ] Thank you for your message and letting me know the current status. I do appreciate all your time and effort on this issue. I understand that you feel dissatisfied as we suggested you contact another Support Team to troubleshoot this issue. However, please understand that the issue you mentioned is facing Windows System Support and we are unable to help you fixing it. Thank you for your understanding and cooperation. Meanwhile, you mention that the link I provided to you is not accessible. I have checked it again and I find it is available and you should select the region to access the correct Support Center. If you are in United States, you can directly visit the following link: http://support.microsoft.com/oas/default.aspx?LN=en-us&gprid=1131&x=9&y=11 I hope the information above is helpful to you. Please let me know your earliest convenience and help me to confirm if you have any additional questions about Windows Update. If anything is unclear in my email, please don't hesitate to let me know and I will be glad to help. I am looking forward for your response. Best Regards, TO WHICH I RESPONDED: Well possibly if you can identify which precise WindowsUpdate caused the problem, I can tell them if they will agree to assist in resolving a Windows Update problem? I cant really call them on a WindowsUpdate problem and tell them to assist me without this information, can I?
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