Guest V Posted June 3, 2010 Posted June 3, 2010 Hi all I have a good one here for you. I have reformatted a computer twice tonight and have had the exact same issue twice. I at least have it narrowed down to some windows updates. System: XP Home SP3 IE6 Direct upgrade to IE8. No antivirus installed as of yet because tried to replicate issue and eliminate it as an issue. Here is what happens. Do a fresh clean install from recovery cd's which gives me SP2. Then upgrade to SP3. Go and get all high priority updates for the computer. Flash Player Security Update fails. Go back to Windows updates and get notice that components are not registered. No big deal just reboot scan again and all is well. Now that all XP updates are installed I decide to put in IE8. I did this eariler the first time which is why I did not know it was the issue. Anyway after installing IE8 all is still well at this point. After installing IE8 I get 3 new high priority updates. Download and install the updates and the machine becomes toast. I do not yet have automatic updates turned on so each reboot I got the notice that I need to adjust the settings. This notice no longer comes up after the security updates for IE8 were installed. The machine also no longer reboots and freezes up. Can not even shut the machine down normally. I have to hold the power button to turn it off. I sure wish I could tell you the three updates that were involved so maybe you could narrow it down but I just am not sure because I can nolonger get to add remove programs or event viewer to tell you what is happening or what the last updates were. IE will not open so I can not look on the windows update site either. Looks like I may have to rebuild this machine and stick with IE7. I have never had an issue like this in my life where a clean install of windows acts like this. Not once but twice and antivirus of any kind has not been installed. Go figure. I have wasted hours and accomplished nothing.
Guest V Posted June 3, 2010 Posted June 3, 2010 Hi all I have some more details. I managed to get into safe mode. Here is what I found. The last system restore point was a Distributed Software Restore Point at 3:34am. When I look in C:Windows\IE8Updates directory I found three updates created at 3:35am, which means those have to be the last three downloaded and one most likely is the problem child. The updates are called: KB971961 KB976662 KB981332 Unfortunately none of these are listed in add remove programs. My only option here would be to do a system restore and try one at a time all over again if the issue is fixed with the system restore point. I would rather know the exact issue and fix it if possible. One last note, I did also get into Event viewer is safemode and found these two entries after the updates were installed: Event 7022 The Distributed Link Tracking Client service hung on starting. & Event 7022 The Automatic Updates service hung on starting. Maybe I have now provided enough for someone to know what is going on. Just one last point of interest. This should not have any impact on the issue because the machine works fine until the final updates are installed but, for some reason when you use the recovery cd's for this machine you end up getting formatted into the FAT32 format. Before did even the first thing I used microsoft built in convert tool from command prompt as per the instructions and converted to NTFS. Thanks for any help you can provide. If this is not solved I may just try to keep this machine going and not use IE8 just stick with IE7. "V" wrote in message news:%23NWoBOvALHA.1700@TK2MSFTNGP02.phx.gbl... > Hi all I have a good one here for you. > > I have reformatted a computer twice tonight and have had the exact same > issue twice. I at least have it narrowed down to some windows updates. > > System: > XP Home SP3 > IE6 Direct upgrade to IE8. > No antivirus installed as of yet because tried to replicate issue and > eliminate it as an issue. > > Here is what happens. > > Do a fresh clean install from recovery cd's which gives me SP2. Then > upgrade to SP3. > > Go and get all high priority updates for the computer. Flash Player > Security Update fails. > > Go back to Windows updates and get notice that components are not > registered. No big deal just reboot scan again and all is well. > > Now that all XP updates are installed I decide to put in IE8. I did this > eariler the first time which is why I did not know it was the issue. > > Anyway after installing IE8 all is still well at this point. > > After installing IE8 I get 3 new high priority updates. Download and > install the updates and the machine becomes toast. I do not yet have > automatic updates turned on so each reboot I got the notice that I need to > adjust the settings. This notice no longer comes up after the security > updates for IE8 were installed. The machine also no longer reboots and > freezes up. Can not even shut the machine down normally. I have to hold > the power button to turn it off. > > I sure wish I could tell you the three updates that were involved so maybe > you could narrow it down but I just am not sure because I can nolonger get > to add remove programs or event viewer to tell you what is happening or > what the last updates were. IE will not open so I can not look on the > windows update site either. > > Looks like I may have to rebuild this machine and stick with IE7. > > I have never had an issue like this in my life where a clean install of > windows acts like this. Not once but twice and antivirus of any kind has > not been installed. > > Go figure. I have wasted hours and accomplished nothing. > > >
Guest No Mo Posted June 3, 2010 Posted June 3, 2010 Yep, that's a good one. Thanks for sharing. "V" wrote in message news:%23NWoBOvALHA.1700@TK2MSFTNGP02.phx.gbl... : Hi all I have a good one here for you. : : I have reformatted a computer twice tonight and have had the exact same : issue twice. I at least have it narrowed down to some windows updates. : : System: : XP Home SP3 : IE6 Direct upgrade to IE8. : No antivirus installed as of yet because tried to replicate issue and : eliminate it as an issue. : : Here is what happens. : : Do a fresh clean install from recovery cd's which gives me SP2. Then upgrade : to SP3. : : Go and get all high priority updates for the computer. Flash Player Security : Update fails. : : Go back to Windows updates and get notice that components are not : registered. No big deal just reboot scan again and all is well. : : Now that all XP updates are installed I decide to put in IE8. I did this : eariler the first time which is why I did not know it was the issue. : : Anyway after installing IE8 all is still well at this point. : : After installing IE8 I get 3 new high priority updates. Download and install : the updates and the machine becomes toast. I do not yet have automatic : updates turned on so each reboot I got the notice that I need to adjust the : settings. This notice no longer comes up after the security updates for IE8 : were installed. The machine also no longer reboots and freezes up. Can not : even shut the machine down normally. I have to hold the power button to : turn it off. : : I sure wish I could tell you the three updates that were involved so maybe : you could narrow it down but I just am not sure because I can nolonger get : to add remove programs or event viewer to tell you what is happening or what : the last updates were. IE will not open so I can not look on the windows : update site either. : : Looks like I may have to rebuild this machine and stick with IE7. : : I have never had an issue like this in my life where a clean install of : windows acts like this. Not once but twice and antivirus of any kind has not : been installed. : : Go figure. I have wasted hours and accomplished nothing. : : :
Guest PA Bear [MS MVP] Posted June 3, 2010 Posted June 3, 2010 [X-post to IE General] > No antivirus installed as of yet... There's a big ol' cluestick, my friend! > Unfortunately none of these are listed in add remove programs. Assuming the "Show Updates" box at the top of A/RP is checked, that's an even bigger cluestick. See... Cleaning a Compromised System http://technet.microsoft.com/en-us/library/cc700813.aspx Back-up any personal data (none of which should be considered 100% trustworthy at this point) then format the HDD & do another clean install of Windows. Please note that a Repair Install (AKA in-place upgrade) will NOT fix this! HOW TO do a clean install of WinXP: See http://michaelstevenstech.com/cleanxpinstall.html#steps and/or Method 1 in http://support.microsoft.com/kb/978307 After the clean install, you will have the equivalent of a "new computer" so take care of everything on the following page before otherwise connecting the machine to the internet or a local network (i.e., other computers) and before using a flash drive or SDCard that isn't brand-new or hasn't been freshly formatted: 4 steps to help protect your new computer before you go online http://www.microsoft.com/security/pypc.aspx Other helpful references include: HOW TO get a computer running WinXP Gold (no Service Packs) fully patched (after a clean install) http://groups.google.com/group/microsoft.public.windowsupdate/msg/3f5afa8ed33e121c HOW TO get a computer running WinXP SP1(a) or SP2 fully patched (after a clean install) http://groups.google.com/group/microsoft.public.windowsxp.general/msg/a066ae41add7dd2b Tip: Run with IE6 installed for a few days to make certain everything's OK. When you're ready to try another install of IE8, reply to this thread & I'll give you some tips. Tip: After getting the computer fully-patched, download/install KB971029 manually: http://support.microsoft.com/kb/971029 NB: Any Norton or McAfee free-trial that came preinstalled on the computer when you bought it will be reinstalled (but invalid) when Windows is reinstalled. You MUST uninstall the free-trial AND download/run the appropriate removal tool BEFORE installing any updates, Windows Service Packs or IE upgrades AND BEFORE installing your new anti-virus application (which will require WinXP SP3 to be installed). Norton Removal Tool ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe McAfee Consumer Products Removal Tool http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe -- ~Robear Dyer (PA Bear) MS MVP-IE, Mail, Security, Windows Client - since 2002 V wrote: > Hi all I have some more details. > > I managed to get into safe mode. Here is what I found. > > The last system restore point was a Distributed Software Restore Point at > 3:34am. > > When I look in C:Windows\IE8Updates directory I found three updates > created > at 3:35am, which means those have to be the last three downloaded and one > most likely is the problem child. > > The updates are called: > KB971961 > KB976662 > KB981332 > > Unfortunately none of these are listed in add remove programs. My only > option here would be to do a system restore and try one at a time all over > again if the issue is fixed with the system restore point. > > I would rather know the exact issue and fix it if possible. > > One last note, I did also get into Event viewer is safemode and found > these > two entries after the updates were installed: > > Event 7022 The Distributed Link Tracking Client service hung on starting. > & > Event 7022 The Automatic Updates service hung on starting. > > Maybe I have now provided enough for someone to know what is going on. > > Just one last point of interest. This should not have any impact on the > issue because the machine works fine until the final updates are installed > but, for some reason when you use the recovery cd's for this machine you > end > up getting formatted into the FAT32 format. Before did even the first > thing > I used microsoft built in convert tool from command prompt as per the > instructions and converted to NTFS. > > Thanks for any help you can provide. If this is not solved I may just try > to > keep this machine going and not use IE8 just stick with IE7. > >> I have reformatted a computer twice tonight and have had the exact same >> issue twice. I at least have it narrowed down to some windows updates. >> >> System: >> XP Home SP3 >> IE6 Direct upgrade to IE8. >> No antivirus installed as of yet because tried to replicate issue and >> eliminate it as an issue. >> >> Here is what happens. >> >> Do a fresh clean install from recovery cd's which gives me SP2. Then >> upgrade to SP3. >> >> Go and get all high priority updates for the computer. Flash Player >> Security Update fails. >> >> Go back to Windows updates and get notice that components are not >> registered. No big deal just reboot scan again and all is well. >> >> Now that all XP updates are installed I decide to put in IE8. I did this >> eariler the first time which is why I did not know it was the issue. >> >> Anyway after installing IE8 all is still well at this point. >> >> After installing IE8 I get 3 new high priority updates. Download and >> install the updates and the machine becomes toast. I do not yet have >> automatic updates turned on so each reboot I got the notice that I need >> to >> adjust the settings. This notice no longer comes up after the security >> updates for IE8 were installed. The machine also no longer reboots and >> freezes up. Can not even shut the machine down normally. I have to hold >> the power button to turn it off. >> >> I sure wish I could tell you the three updates that were involved so >> maybe >> you could narrow it down but I just am not sure because I can nolonger >> get >> to add remove programs or event viewer to tell you what is happening or >> what the last updates were. IE will not open so I can not look on the >> windows update site either. >> >> Looks like I may have to rebuild this machine and stick with IE7. >> >> I have never had an issue like this in my life where a clean install of >> windows acts like this. Not once but twice and antivirus of any kind has >> not been installed. >> >> Go figure. I have wasted hours and accomplished nothing.
Guest V Posted June 3, 2010 Posted June 3, 2010 PA Antivirus was left off on second format just for a test. The machine was only 3 hours rebuilt and never went anywhere except for Windows update. The reason for leaving off the antivirus was to do a test to see if it somehow was the issue. I ended up with the same exact issue on both clean formats on the same night. leaving the antivirus off helped me eliminate the possibility that some how the antivirus was corrupting the install of windows updates. Don't fault me for that it was just a way to eliminate one possible problem. As for the updates not showing in Add Remove programs it is not all updates because yes I do have the updates showing, it is just these that do not show up. I have been building and fixing computers for many years and this is the first machine that I have ever had that failed twice on a clean format in the same day with no apperant solution. I was willing to do anything to figure out the issue as my boss needs this to go on vacation this week and I don't want to have to get him a new machine unless it is just a must. "PA Bear [MS MVP]" wrote in message news:u$h41wyALHA.4652@TK2MSFTNGP06.phx.gbl... > [X-post to IE General] > >> No antivirus installed as of yet... > > There's a big ol' cluestick, my friend! > >> Unfortunately none of these are listed in add remove programs. > > Assuming the "Show Updates" box at the top of A/RP is checked, that's an > even bigger cluestick. See... > > Cleaning a Compromised System > http://technet.microsoft.com/en-us/library/cc700813.aspx > > Back-up any personal data (none of which should be considered 100% > trustworthy at this point) then format the HDD & do another clean install > of Windows. Please note that a Repair Install (AKA in-place upgrade) will > NOT fix this! > > HOW TO do a clean install of WinXP: See > http://michaelstevenstech.com/cleanxpinstall.html#steps and/or Method 1 in > http://support.microsoft.com/kb/978307 > > After the clean install, you will have the equivalent of a "new computer" > so take care of everything on the following page before otherwise > connecting the machine to the internet or a local network (i.e., other > computers) and before using a flash drive or SDCard that isn't brand-new > or hasn't been freshly formatted: > > 4 steps to help protect your new computer before you go online > http://www.microsoft.com/security/pypc.aspx > > Other helpful references include: > > HOW TO get a computer running WinXP Gold (no Service Packs) fully patched > (after a clean install) > http://groups.google.com/group/microsoft.public.windowsupdate/msg/3f5afa8ed33e121c > > HOW TO get a computer running WinXP SP1(a) or SP2 fully patched (after a > clean install) > http://groups.google.com/group/microsoft.public.windowsxp.general/msg/a066ae41add7dd2b > > Tip: Run with IE6 installed for a few days to make certain everything's > OK. When you're ready to try another install of IE8, reply to this thread > & I'll give you some tips. > > Tip: After getting the computer fully-patched, download/install KB971029 > manually: http://support.microsoft.com/kb/971029 > > NB: Any Norton or McAfee free-trial that came preinstalled on the computer > when you bought it will be reinstalled (but invalid) when Windows is > reinstalled. You MUST uninstall the free-trial AND download/run the > appropriate removal tool BEFORE installing any updates, Windows Service > Packs or IE upgrades AND BEFORE installing your new anti-virus application > (which will require WinXP SP3 to be installed). > > Norton Removal Tool > > ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe > > McAfee Consumer Products Removal Tool > > http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe > > -- > ~Robear Dyer (PA Bear) > MS MVP-IE, Mail, Security, Windows Client - since 2002 > > > V wrote: >> Hi all I have some more details. >> >> I managed to get into safe mode. Here is what I found. >> >> The last system restore point was a Distributed Software Restore Point at >> 3:34am. >> >> When I look in C:Windows\IE8Updates directory I found three updates >> created >> at 3:35am, which means those have to be the last three downloaded and one >> most likely is the problem child. >> >> The updates are called: >> KB971961 >> KB976662 >> KB981332 >> >> Unfortunately none of these are listed in add remove programs. My only >> option here would be to do a system restore and try one at a time all >> over >> again if the issue is fixed with the system restore point. >> >> I would rather know the exact issue and fix it if possible. >> >> One last note, I did also get into Event viewer is safemode and found >> these >> two entries after the updates were installed: >> >> Event 7022 The Distributed Link Tracking Client service hung on starting. >> & >> Event 7022 The Automatic Updates service hung on starting. >> >> Maybe I have now provided enough for someone to know what is going on. >> >> Just one last point of interest. This should not have any impact on the >> issue because the machine works fine until the final updates are >> installed >> but, for some reason when you use the recovery cd's for this machine you >> end >> up getting formatted into the FAT32 format. Before did even the first >> thing >> I used microsoft built in convert tool from command prompt as per the >> instructions and converted to NTFS. >> >> Thanks for any help you can provide. If this is not solved I may just try >> to >> keep this machine going and not use IE8 just stick with IE7. >> >>> I have reformatted a computer twice tonight and have had the exact same >>> issue twice. I at least have it narrowed down to some windows updates. >>> >>> System: >>> XP Home SP3 >>> IE6 Direct upgrade to IE8. >>> No antivirus installed as of yet because tried to replicate issue and >>> eliminate it as an issue. >>> >>> Here is what happens. >>> >>> Do a fresh clean install from recovery cd's which gives me SP2. Then >>> upgrade to SP3. >>> >>> Go and get all high priority updates for the computer. Flash Player >>> Security Update fails. >>> >>> Go back to Windows updates and get notice that components are not >>> registered. No big deal just reboot scan again and all is well. >>> >>> Now that all XP updates are installed I decide to put in IE8. I did this >>> eariler the first time which is why I did not know it was the issue. >>> >>> Anyway after installing IE8 all is still well at this point. >>> >>> After installing IE8 I get 3 new high priority updates. Download and >>> install the updates and the machine becomes toast. I do not yet have >>> automatic updates turned on so each reboot I got the notice that I need >>> to >>> adjust the settings. This notice no longer comes up after the security >>> updates for IE8 were installed. The machine also no longer reboots and >>> freezes up. Can not even shut the machine down normally. I have to hold >>> the power button to turn it off. >>> >>> I sure wish I could tell you the three updates that were involved so >>> maybe >>> you could narrow it down but I just am not sure because I can nolonger >>> get >>> to add remove programs or event viewer to tell you what is happening or >>> what the last updates were. IE will not open so I can not look on the >>> windows update site either. >>> >>> Looks like I may have to rebuild this machine and stick with IE7. >>> >>> I have never had an issue like this in my life where a clean install of >>> windows acts like this. Not once but twice and antivirus of any kind has >>> not been installed. >>> >>> Go figure. I have wasted hours and accomplished nothing. >
Guest V Posted June 3, 2010 Posted June 3, 2010 Ok here are some more details. After getting a good night sleep I went into safe mode and did a system restore. After the restore the three eariler mentioned updates are now showing as not installed. Low and behold the computer is working just fine. All issues have gone away. I will now reinstall the updates one at a time in the order the updates were last published. Hopefully I can now narrow down the issue or maybe even better stop it from coming back. Never had an issue where the install order was the problem but who knows. Will report back in a few minutes. "V" wrote in message news:%23NWoBOvALHA.1700@TK2MSFTNGP02.phx.gbl... > Hi all I have a good one here for you. > > I have reformatted a computer twice tonight and have had the exact same > issue twice. I at least have it narrowed down to some windows updates. > > System: > XP Home SP3 > IE6 Direct upgrade to IE8. > No antivirus installed as of yet because tried to replicate issue and > eliminate it as an issue. > > Here is what happens. > > Do a fresh clean install from recovery cd's which gives me SP2. Then > upgrade to SP3. > > Go and get all high priority updates for the computer. Flash Player > Security Update fails. > > Go back to Windows updates and get notice that components are not > registered. No big deal just reboot scan again and all is well. > > Now that all XP updates are installed I decide to put in IE8. I did this > eariler the first time which is why I did not know it was the issue. > > Anyway after installing IE8 all is still well at this point. > > After installing IE8 I get 3 new high priority updates. Download and > install the updates and the machine becomes toast. I do not yet have > automatic updates turned on so each reboot I got the notice that I need to > adjust the settings. This notice no longer comes up after the security > updates for IE8 were installed. The machine also no longer reboots and > freezes up. Can not even shut the machine down normally. I have to hold > the power button to turn it off. > > I sure wish I could tell you the three updates that were involved so maybe > you could narrow it down but I just am not sure because I can nolonger get > to add remove programs or event viewer to tell you what is happening or > what the last updates were. IE will not open so I can not look on the > windows update site either. > > Looks like I may have to rebuild this machine and stick with IE7. > > I have never had an issue like this in my life where a clean install of > windows acts like this. Not once but twice and antivirus of any kind has > not been installed. > > Go figure. I have wasted hours and accomplished nothing. > > >
Guest PA Bear [MS MVP] Posted June 3, 2010 Posted June 3, 2010 I have nothing further to add here. Connecting the computer to the internet (or a local network) without a valid, fully-updated anti-virus application installed can result in an infection within seconds. That being said, no-charge support for Internet Explorer 8 installation, set-up and usage (only) has been extended until 02 July 2010. Customers must be running Windows XP or Windows Vista in a non-domain environment. => US & CA Residents: 1-866-234-6020 => Other locales: https://support.microsoft.com/oas/default.aspx?&prid=13043 V wrote: > Antivirus was left off on second format just for a test. The machine was > only 3 hours rebuilt and never went anywhere except for Windows update. > The > reason for leaving off the antivirus was to do a test to see if it somehow > was the issue. > > I ended up with the same exact issue on both clean formats on the same > night. leaving the antivirus off helped me eliminate the possibility that > some how the antivirus was corrupting the install of windows updates. > Don't > fault me for that it was just a way to eliminate one possible problem. > > As for the updates not showing in Add Remove programs it is not all > updates > because yes I do have the updates showing, it is just these that do not > show > up. > > I have been building and fixing computers for many years and this is the > first machine that I have ever had that failed twice on a clean format in > the same day with no apperant solution. I was willing to do anything to > figure out the issue as my boss needs this to go on vacation this week and > I > don't want to have to get him a new machine unless it is just a must. > "PA Bear [MS MVP]" wrote in message > news:u$h41wyALHA.4652@TK2MSFTNGP06.phx.gbl... >> [X-post to IE General] >> >>> No antivirus installed as of yet... >> >> There's a big ol' cluestick, my friend! >> >>> Unfortunately none of these are listed in add remove programs. >> >> Assuming the "Show Updates" box at the top of A/RP is checked, that's an >> even bigger cluestick. See... >> >> Cleaning a Compromised System >> http://technet.microsoft.com/en-us/library/cc700813.aspx >> >> Back-up any personal data (none of which should be considered 100% >> trustworthy at this point) then format the HDD & do another clean install >> of Windows. Please note that a Repair Install (AKA in-place upgrade) >> will >> NOT fix this! >> >> HOW TO do a clean install of WinXP: See >> http://michaelstevenstech.com/cleanxpinstall.html#steps and/or Method 1 >> in >> http://support.microsoft.com/kb/978307 >> >> After the clean install, you will have the equivalent of a "new computer" >> so take care of everything on the following page before otherwise >> connecting the machine to the internet or a local network (i.e., other >> computers) and before using a flash drive or SDCard that isn't brand-new >> or hasn't been freshly formatted: >> >> 4 steps to help protect your new computer before you go online >> http://www.microsoft.com/security/pypc.aspx >> >> Other helpful references include: >> >> HOW TO get a computer running WinXP Gold (no Service Packs) fully patched >> (after a clean install) >> http://groups.google.com/group/microsoft.public.windowsupdate/msg/3f5afa8ed33e121c >> >> HOW TO get a computer running WinXP SP1(a) or SP2 fully patched (after a >> clean install) >> http://groups.google.com/group/microsoft.public.windowsxp.general/msg/a066ae41add7dd2b >> >> Tip: Run with IE6 installed for a few days to make certain everything's >> OK. When you're ready to try another install of IE8, reply to this thread >> & I'll give you some tips. >> >> Tip: After getting the computer fully-patched, download/install KB971029 >> manually: http://support.microsoft.com/kb/971029 >> >> NB: Any Norton or McAfee free-trial that came preinstalled on the >> computer >> when you bought it will be reinstalled (but invalid) when Windows is >> reinstalled. You MUST uninstall the free-trial AND download/run the >> appropriate removal tool BEFORE installing any updates, Windows Service >> Packs or IE upgrades AND BEFORE installing your new anti-virus >> application >> (which will require WinXP SP3 to be installed). >> >> Norton Removal Tool >> >> ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe >> >> McAfee Consumer Products Removal Tool >> >> http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe >> >> -- >> ~Robear Dyer (PA Bear) >> MS MVP-IE, Mail, Security, Windows Client - since 2002 >> >> >> V wrote: >>> Hi all I have some more details. >>> >>> I managed to get into safe mode. Here is what I found. >>> >>> The last system restore point was a Distributed Software Restore Point >>> at >>> 3:34am. >>> >>> When I look in C:Windows\IE8Updates directory I found three updates >>> created >>> at 3:35am, which means those have to be the last three downloaded and >>> one >>> most likely is the problem child. >>> >>> The updates are called: >>> KB971961 >>> KB976662 >>> KB981332 >>> >>> Unfortunately none of these are listed in add remove programs. My only >>> option here would be to do a system restore and try one at a time all >>> over >>> again if the issue is fixed with the system restore point. >>> >>> I would rather know the exact issue and fix it if possible. >>> >>> One last note, I did also get into Event viewer is safemode and found >>> these >>> two entries after the updates were installed: >>> >>> Event 7022 The Distributed Link Tracking Client service hung on >>> starting. >>> & >>> Event 7022 The Automatic Updates service hung on starting. >>> >>> Maybe I have now provided enough for someone to know what is going on. >>> >>> Just one last point of interest. This should not have any impact on the >>> issue because the machine works fine until the final updates are >>> installed >>> but, for some reason when you use the recovery cd's for this machine you >>> end >>> up getting formatted into the FAT32 format. Before did even the first >>> thing >>> I used microsoft built in convert tool from command prompt as per the >>> instructions and converted to NTFS. >>> >>> Thanks for any help you can provide. If this is not solved I may just >>> try >>> to >>> keep this machine going and not use IE8 just stick with IE7. >>> >>>> I have reformatted a computer twice tonight and have had the exact same >>>> issue twice. I at least have it narrowed down to some windows updates. >>>> >>>> System: >>>> XP Home SP3 >>>> IE6 Direct upgrade to IE8. >>>> No antivirus installed as of yet because tried to replicate issue and >>>> eliminate it as an issue. >>>> >>>> Here is what happens. >>>> >>>> Do a fresh clean install from recovery cd's which gives me SP2. Then >>>> upgrade to SP3. >>>> >>>> Go and get all high priority updates for the computer. Flash Player >>>> Security Update fails. >>>> >>>> Go back to Windows updates and get notice that components are not >>>> registered. No big deal just reboot scan again and all is well. >>>> >>>> Now that all XP updates are installed I decide to put in IE8. I did >>>> this >>>> eariler the first time which is why I did not know it was the issue. >>>> >>>> Anyway after installing IE8 all is still well at this point. >>>> >>>> After installing IE8 I get 3 new high priority updates. Download and >>>> install the updates and the machine becomes toast. I do not yet have >>>> automatic updates turned on so each reboot I got the notice that I need >>>> to >>>> adjust the settings. This notice no longer comes up after the security >>>> updates for IE8 were installed. The machine also no longer reboots and >>>> freezes up. Can not even shut the machine down normally. I have to hold >>>> the power button to turn it off. >>>> >>>> I sure wish I could tell you the three updates that were involved so >>>> maybe >>>> you could narrow it down but I just am not sure because I can nolonger >>>> get >>>> to add remove programs or event viewer to tell you what is happening or >>>> what the last updates were. IE will not open so I can not look on the >>>> windows update site either. >>>> >>>> Looks like I may have to rebuild this machine and stick with IE7. >>>> >>>> I have never had an issue like this in my life where a clean install of >>>> windows acts like this. Not once but twice and antivirus of any kind >>>> has >>>> not been installed. >>>> >>>> Go figure. I have wasted hours and accomplished nothing.
Guest MowGreen Posted June 3, 2010 Posted June 3, 2010 V wrote: > Ok here are some more details. > > After getting a good night sleep I went into safe mode and did a system > restore. After the restore the three eariler mentioned updates are now > showing as not installed. Low and behold the computer is working just fine. > All issues have gone away. > > I will now reinstall the updates one at a time in the order the updates were > last published. Hopefully I can now narrow down the issue or maybe even > better stop it from coming back. Never had an issue where the install order > was the problem but who knows. > > Will report back in a few minutes. Somebody is watching and waiting for your report, V. IIRC, updates for IE8 are listed under IE8 in Add/Remove Programs, not under XP Software Updates. Are all 3 showing in that location ? Was IE8 installed via Automatic Updates or was the full standalone package manually downloaded ? How may restarts were done after the installation of IE8 ? FWIW, the updates that you posted previously are all script updates ... were they installed in the exact order that you posted them ? JScript for KB971961 and KB976662 VBScript for KB981332 MowGreen ================ *-343-* FDNY Never Forgotten ================ banthecheck.com "Security updates should *never* have *non-security content* prechecked
Guest V Posted June 3, 2010 Posted June 3, 2010 Believe me No Antivirus is not something I normally do, I just did this to diagnose the issue. I have successfully removed the updates by doing a system restore and the machine is once again working perfectly. This now tells me the Antivirus program was not causing an issue but rather Windows Updates are at fault. I will be reinstalling the updates one at a time until I figure out which one is the problem. After that I will do a complete rebuild again the proper way with Antivirus installed before doing the updates. Sometimes you just have to do what you have to do to eliminate a possible problem with a computer even if it is not the convential way to do things. "PA Bear [MS MVP]" wrote in message news:u4yTTS1ALHA.4400@TK2MSFTNGP05.phx.gbl... >I have nothing further to add here. Connecting the computer to the >internet (or a local network) without a valid, fully-updated anti-virus >application installed can result in an infection within seconds. > > That being said, no-charge support for Internet Explorer 8 installation, > set-up and usage (only) has been extended until 02 July 2010. Customers > must be running Windows XP or Windows Vista in a non-domain environment. > > => US & CA Residents: 1-866-234-6020 > => Other locales: > https://support.microsoft.com/oas/default.aspx?&prid=13043 > > > V wrote: >> Antivirus was left off on second format just for a test. The machine was >> only 3 hours rebuilt and never went anywhere except for Windows update. >> The >> reason for leaving off the antivirus was to do a test to see if it >> somehow >> was the issue. >> >> I ended up with the same exact issue on both clean formats on the same >> night. leaving the antivirus off helped me eliminate the possibility that >> some how the antivirus was corrupting the install of windows updates. >> Don't >> fault me for that it was just a way to eliminate one possible problem. >> >> As for the updates not showing in Add Remove programs it is not all >> updates >> because yes I do have the updates showing, it is just these that do not >> show >> up. >> >> I have been building and fixing computers for many years and this is the >> first machine that I have ever had that failed twice on a clean format in >> the same day with no apperant solution. I was willing to do anything to >> figure out the issue as my boss needs this to go on vacation this week >> and I >> don't want to have to get him a new machine unless it is just a must. >> "PA Bear [MS MVP]" wrote in message >> news:u$h41wyALHA.4652@TK2MSFTNGP06.phx.gbl... >>> [X-post to IE General] >>> >>>> No antivirus installed as of yet... >>> >>> There's a big ol' cluestick, my friend! >>> >>>> Unfortunately none of these are listed in add remove programs. >>> >>> Assuming the "Show Updates" box at the top of A/RP is checked, that's an >>> even bigger cluestick. See... >>> >>> Cleaning a Compromised System >>> http://technet.microsoft.com/en-us/library/cc700813.aspx >>> >>> Back-up any personal data (none of which should be considered 100% >>> trustworthy at this point) then format the HDD & do another clean >>> install >>> of Windows. Please note that a Repair Install (AKA in-place upgrade) >>> will >>> NOT fix this! >>> >>> HOW TO do a clean install of WinXP: See >>> http://michaelstevenstech.com/cleanxpinstall.html#steps and/or Method 1 >>> in >>> http://support.microsoft.com/kb/978307 >>> >>> After the clean install, you will have the equivalent of a "new >>> computer" >>> so take care of everything on the following page before otherwise >>> connecting the machine to the internet or a local network (i.e., other >>> computers) and before using a flash drive or SDCard that isn't brand-new >>> or hasn't been freshly formatted: >>> >>> 4 steps to help protect your new computer before you go online >>> http://www.microsoft.com/security/pypc.aspx >>> >>> Other helpful references include: >>> >>> HOW TO get a computer running WinXP Gold (no Service Packs) fully >>> patched >>> (after a clean install) >>> http://groups.google.com/group/microsoft.public.windowsupdate/msg/3f5afa8ed33e121c >>> >>> HOW TO get a computer running WinXP SP1(a) or SP2 fully patched (after a >>> clean install) >>> http://groups.google.com/group/microsoft.public.windowsxp.general/msg/a066ae41add7dd2b >>> >>> Tip: Run with IE6 installed for a few days to make certain everything's >>> OK. When you're ready to try another install of IE8, reply to this >>> thread >>> & I'll give you some tips. >>> >>> Tip: After getting the computer fully-patched, download/install KB971029 >>> manually: http://support.microsoft.com/kb/971029 >>> >>> NB: Any Norton or McAfee free-trial that came preinstalled on the >>> computer >>> when you bought it will be reinstalled (but invalid) when Windows is >>> reinstalled. You MUST uninstall the free-trial AND download/run the >>> appropriate removal tool BEFORE installing any updates, Windows Service >>> Packs or IE upgrades AND BEFORE installing your new anti-virus >>> application >>> (which will require WinXP SP3 to be installed). >>> >>> Norton Removal Tool >>> >>> ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe >>> >>> McAfee Consumer Products Removal Tool >>> >>> http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe >>> >>> -- >>> ~Robear Dyer (PA Bear) >>> MS MVP-IE, Mail, Security, Windows Client - since 2002 >>> >>> >>> V wrote: >>>> Hi all I have some more details. >>>> >>>> I managed to get into safe mode. Here is what I found. >>>> >>>> The last system restore point was a Distributed Software Restore Point >>>> at >>>> 3:34am. >>>> >>>> When I look in C:Windows\IE8Updates directory I found three updates >>>> created >>>> at 3:35am, which means those have to be the last three downloaded and >>>> one >>>> most likely is the problem child. >>>> >>>> The updates are called: >>>> KB971961 >>>> KB976662 >>>> KB981332 >>>> >>>> Unfortunately none of these are listed in add remove programs. My only >>>> option here would be to do a system restore and try one at a time all >>>> over >>>> again if the issue is fixed with the system restore point. >>>> >>>> I would rather know the exact issue and fix it if possible. >>>> >>>> One last note, I did also get into Event viewer is safemode and found >>>> these >>>> two entries after the updates were installed: >>>> >>>> Event 7022 The Distributed Link Tracking Client service hung on >>>> starting. >>>> & >>>> Event 7022 The Automatic Updates service hung on starting. >>>> >>>> Maybe I have now provided enough for someone to know what is going on. >>>> >>>> Just one last point of interest. This should not have any impact on the >>>> issue because the machine works fine until the final updates are >>>> installed >>>> but, for some reason when you use the recovery cd's for this machine >>>> you >>>> end >>>> up getting formatted into the FAT32 format. Before did even the first >>>> thing >>>> I used microsoft built in convert tool from command prompt as per the >>>> instructions and converted to NTFS. >>>> >>>> Thanks for any help you can provide. If this is not solved I may just >>>> try >>>> to >>>> keep this machine going and not use IE8 just stick with IE7. >>>> >>>>> I have reformatted a computer twice tonight and have had the exact >>>>> same >>>>> issue twice. I at least have it narrowed down to some windows updates. >>>>> >>>>> System: >>>>> XP Home SP3 >>>>> IE6 Direct upgrade to IE8. >>>>> No antivirus installed as of yet because tried to replicate issue and >>>>> eliminate it as an issue. >>>>> >>>>> Here is what happens. >>>>> >>>>> Do a fresh clean install from recovery cd's which gives me SP2. Then >>>>> upgrade to SP3. >>>>> >>>>> Go and get all high priority updates for the computer. Flash Player >>>>> Security Update fails. >>>>> >>>>> Go back to Windows updates and get notice that components are not >>>>> registered. No big deal just reboot scan again and all is well. >>>>> >>>>> Now that all XP updates are installed I decide to put in IE8. I did >>>>> this >>>>> eariler the first time which is why I did not know it was the issue. >>>>> >>>>> Anyway after installing IE8 all is still well at this point. >>>>> >>>>> After installing IE8 I get 3 new high priority updates. Download and >>>>> install the updates and the machine becomes toast. I do not yet have >>>>> automatic updates turned on so each reboot I got the notice that I >>>>> need >>>>> to >>>>> adjust the settings. This notice no longer comes up after the security >>>>> updates for IE8 were installed. The machine also no longer reboots and >>>>> freezes up. Can not even shut the machine down normally. I have to >>>>> hold >>>>> the power button to turn it off. >>>>> >>>>> I sure wish I could tell you the three updates that were involved so >>>>> maybe >>>>> you could narrow it down but I just am not sure because I can nolonger >>>>> get >>>>> to add remove programs or event viewer to tell you what is happening >>>>> or >>>>> what the last updates were. IE will not open so I can not look on the >>>>> windows update site either. >>>>> >>>>> Looks like I may have to rebuild this machine and stick with IE7. >>>>> >>>>> I have never had an issue like this in my life where a clean install >>>>> of >>>>> windows acts like this. Not once but twice and antivirus of any kind >>>>> has >>>>> not been installed. >>>>> >>>>> Go figure. I have wasted hours and accomplished nothing. >
Guest V Posted June 3, 2010 Posted June 3, 2010 See answers to your questions below. I am now in the process of removing IE8 because removing the updates seemed to help but only on the first reboot. Then the issues started again on reboot #2. Aside from my answers below I am going to use my computer to download all updated drivers from the Acer Support site and see if that helps. I know PA did not approve of not having Antivirus installed and neither do I but on the second go around I was hoping to eliminate the possibility of the antivirus program somehow getting in the way. I was going for anything that could shed some light on the issue. One last thing is that when this machine is rebuilt it offers me a Flash Update via windows updates. It always fails. After installing IE8 that update goes away. My boss can get by without IE8 so I am considering rebuilding the machine again and going to IE7 skipping IE8 but probably not because I want to see if putting all the new drivers dated Dec 2008 from Acer helps first. Willing to try that before I give up on this thing. One other thing I want to do is get my hands on an XP Home CD. I run Pro on everything else. If I can get this CD I will install it clean on a preformatted NTFS drive instead of having to convert the drive to NTFS from FAT32 which is what the Recovery CD Does to me. This is the first time ever I have run into a computer I could not make work. "MowGreen" wrote in message news:ObPU$r1ALHA.1892@TK2MSFTNGP05.phx.gbl... >V wrote: >> Ok here are some more details. >> >> After getting a good night sleep I went into safe mode and did a system >> restore. After the restore the three eariler mentioned updates are now >> showing as not installed. Low and behold the computer is working just >> fine. >> All issues have gone away. >> >> I will now reinstall the updates one at a time in the order the updates >> were >> last published. Hopefully I can now narrow down the issue or maybe even >> better stop it from coming back. Never had an issue where the install >> order >> was the problem but who knows. >> >> Will report back in a few minutes. > > > Somebody is watching and waiting for your report, V. > > IIRC, updates for IE8 are listed under IE8 in Add/Remove Programs, not > under XP Software Updates. Are all 3 showing in that location ? I found this out just a few minutes ago. Being tired it just did not dawn on me to look there for somereson. > > Was IE8 installed via Automatic Updates or was the full standalone package > manually downloaded ? > How may restarts were done after the installation of IE8 ? Both, the first run it was from a standalone version I had downloaded, the second go around it was from Windows update. Same issue both times. Several restarts both times, at least 4 or 5. > > > FWIW, the updates that you posted previously are all script updates ... > were they installed in the exact order that you posted them ? > > JScript for KB971961 and KB976662 > VBScript for KB981332 All were installed at the sametime through Windows updates and were all installed after all XP updates were installed. If I go for IE8 again I will install them in the order they were released from Microsoft. > > > MowGreen > ================ > *-343-* FDNY > Never Forgotten > ================ > > banthecheck.com > "Security updates should *never* have *non-security content* prechecked
Guest MowGreen Posted June 3, 2010 Posted June 3, 2010 Thanks for the information. After checking the 'Known issue sections'' of KB981332 and KB971961 it appears that you did install "things" in the order MS suggests. The key word being "appears". As far as not having an AV installed ... the system will be safe as long as the native XP firewall is being used in conjunction with a router that does NAT and/or contains a hardware firewall. FWIW, I've run Windows Media Center ( which is just a subset of XP Pro) for over 3 years now with no AV installed and there's no sign of any malware whatsoever. The only protection is Spyware Blaster. IE 8 is installed now and the browser I use, Firefox with the NoScript add on installed, blocks all scripts from running until I can inspect them. All media played on the system is thoroughly scanned on an older XP Pro box with various local and online scanners before it's allowed anywhere near the MCE boxen. So far, so'kay. MowGreen ================ *-343-* FDNY Never Forgotten ================ banthecheck.com "Security updates should *never* have *non-security content* prechecked - V wrote: > See answers to your questions below. > I am now in the process of removing IE8 because removing the updates seemed > to help but only on the first reboot. Then the issues started again on > reboot #2. > > Aside from my answers below I am going to use my computer to download all > updated drivers from the Acer Support site and see if that helps. > > I know PA did not approve of not having Antivirus installed and neither do I > but on the second go around I was hoping to eliminate the possibility of the > antivirus program somehow getting in the way. I was going for anything that > could shed some light on the issue. > > One last thing is that when this machine is rebuilt it offers me a Flash > Update via windows updates. It always fails. After installing IE8 that > update goes away. > > My boss can get by without IE8 so I am considering rebuilding the machine > again and going to IE7 skipping IE8 but probably not because I want to see > if putting all the new drivers dated Dec 2008 from Acer helps first. Willing > to try that before I give up on this thing. > > One other thing I want to do is get my hands on an XP Home CD. I run Pro on > everything else. If I can get this CD I will install it clean on a > preformatted NTFS drive instead of having to convert the drive to NTFS from > FAT32 which is what the Recovery CD Does to me. > > This is the first time ever I have run into a computer I could not make > work.
Guest V Posted June 3, 2010 Posted June 3, 2010 I will let you know what the outcome of this is. I told my boss I will work on this one more day and then call it done. Sometimes it is more effort to make something work than what it is worth and how much time is available. After doing a reinstall with new drivers I will try to go as far as IE7. If that works it will meet his needs for now. If it fails I will tell him it is time for a new machine. "MowGreen" wrote in message news:%239PFHv2ALHA.584@TK2MSFTNGP02.phx.gbl... > Thanks for the information. After checking the 'Known issue sections'' of > KB981332 and KB971961 it appears that you did install "things" in the > order MS suggests. The key word being "appears". > > As far as not having an AV installed ... the system will be safe as long > as the native XP firewall is being used in conjunction with a router that > does NAT and/or contains a hardware firewall. > > FWIW, I've run Windows Media Center ( which is just a subset of XP Pro) > for over 3 years now with no AV installed and there's no sign of any > malware whatsoever. The only protection is Spyware Blaster. IE 8 is > installed now and the browser I use, Firefox with the NoScript add on > installed, blocks all scripts from running until I can inspect them. > All media played on the system is thoroughly scanned on an older XP Pro > box with various local and online scanners before it's allowed anywhere > near the MCE boxen. So far, so'kay. > > > MowGreen > ================ > *-343-* FDNY > Never Forgotten > ================ > > banthecheck.com > "Security updates should *never* have *non-security content* prechecked > > > - > V wrote: >> See answers to your questions below. >> I am now in the process of removing IE8 because removing the updates >> seemed >> to help but only on the first reboot. Then the issues started again on >> reboot #2. >> >> Aside from my answers below I am going to use my computer to download all >> updated drivers from the Acer Support site and see if that helps. >> >> I know PA did not approve of not having Antivirus installed and neither >> do I >> but on the second go around I was hoping to eliminate the possibility of >> the >> antivirus program somehow getting in the way. I was going for anything >> that >> could shed some light on the issue. >> >> One last thing is that when this machine is rebuilt it offers me a Flash >> Update via windows updates. It always fails. After installing IE8 that >> update goes away. >> >> My boss can get by without IE8 so I am considering rebuilding the machine >> again and going to IE7 skipping IE8 but probably not because I want to >> see >> if putting all the new drivers dated Dec 2008 from Acer helps first. >> Willing >> to try that before I give up on this thing. >> >> One other thing I want to do is get my hands on an XP Home CD. I run Pro >> on >> everything else. If I can get this CD I will install it clean on a >> preformatted NTFS drive instead of having to convert the drive to NTFS >> from >> FAT32 which is what the Recovery CD Does to me. >> >> This is the first time ever I have run into a computer I could not make >> work.
Guest V Posted June 4, 2010 Posted June 4, 2010 Latest update, the drivers offered on the Acer website are not newer than what came with the machine even though they are dated newer. Go Figure In process of third rebuild right now. Am actually at the SP3 install section. "V" wrote in message news:edQQaz2ALHA.5848@TK2MSFTNGP06.phx.gbl... >I will let you know what the outcome of this is. I told my boss I will work >on this one more day and then call it done. Sometimes it is more effort to >make something work than what it is worth and how much time is available. > > After doing a reinstall with new drivers I will try to go as far as IE7. > If that works it will meet his needs for now. If it fails I will tell him > it is time for a new machine. > "MowGreen" wrote in message > news:%239PFHv2ALHA.584@TK2MSFTNGP02.phx.gbl... >> Thanks for the information. After checking the 'Known issue sections'' of >> KB981332 and KB971961 it appears that you did install "things" in the >> order MS suggests. The key word being "appears". >> >> As far as not having an AV installed ... the system will be safe as long >> as the native XP firewall is being used in conjunction with a router that >> does NAT and/or contains a hardware firewall. >> >> FWIW, I've run Windows Media Center ( which is just a subset of XP Pro) >> for over 3 years now with no AV installed and there's no sign of any >> malware whatsoever. The only protection is Spyware Blaster. IE 8 is >> installed now and the browser I use, Firefox with the NoScript add on >> installed, blocks all scripts from running until I can inspect them. >> All media played on the system is thoroughly scanned on an older XP Pro >> box with various local and online scanners before it's allowed anywhere >> near the MCE boxen. So far, so'kay. >> >> >> MowGreen >> ================ >> *-343-* FDNY >> Never Forgotten >> ================ >> >> banthecheck.com >> "Security updates should *never* have *non-security content* prechecked >> >> >> - >> V wrote: >>> See answers to your questions below. >>> I am now in the process of removing IE8 because removing the updates >>> seemed >>> to help but only on the first reboot. Then the issues started again on >>> reboot #2. >>> >>> Aside from my answers below I am going to use my computer to download >>> all >>> updated drivers from the Acer Support site and see if that helps. >>> >>> I know PA did not approve of not having Antivirus installed and neither >>> do I >>> but on the second go around I was hoping to eliminate the possibility of >>> the >>> antivirus program somehow getting in the way. I was going for anything >>> that >>> could shed some light on the issue. >>> >>> One last thing is that when this machine is rebuilt it offers me a Flash >>> Update via windows updates. It always fails. After installing IE8 that >>> update goes away. >>> >>> My boss can get by without IE8 so I am considering rebuilding the >>> machine >>> again and going to IE7 skipping IE8 but probably not because I want to >>> see >>> if putting all the new drivers dated Dec 2008 from Acer helps first. >>> Willing >>> to try that before I give up on this thing. >>> >>> One other thing I want to do is get my hands on an XP Home CD. I run Pro >>> on >>> everything else. If I can get this CD I will install it clean on a >>> preformatted NTFS drive instead of having to convert the drive to NTFS >>> from >>> FAT32 which is what the Recovery CD Does to me. >>> >>> This is the first time ever I have run into a computer I could not make >>> work. > >
Guest Harry Johnston [MVP] Posted June 4, 2010 Posted June 4, 2010 V, Assuming it is a single machine that you are having trouble with, keep in mind the possibility that this is a hardware issue. Harry. On 2010-06-03 8:05 p.m., V wrote: > Hi all I have a good one here for you. > > I have reformatted a computer twice tonight and have had the exact same > issue twice. I at least have it narrowed down to some windows updates. > > System: > XP Home SP3 > IE6 Direct upgrade to IE8. > No antivirus installed as of yet because tried to replicate issue and > eliminate it as an issue. > > Here is what happens. > > Do a fresh clean install from recovery cd's which gives me SP2. Then upgrade > to SP3. > > Go and get all high priority updates for the computer. Flash Player Security > Update fails. > > Go back to Windows updates and get notice that components are not > registered. No big deal just reboot scan again and all is well. > > Now that all XP updates are installed I decide to put in IE8. I did this > eariler the first time which is why I did not know it was the issue. > > Anyway after installing IE8 all is still well at this point. > > After installing IE8 I get 3 new high priority updates. Download and install > the updates and the machine becomes toast. I do not yet have automatic > updates turned on so each reboot I got the notice that I need to adjust the > settings. This notice no longer comes up after the security updates for IE8 > were installed. The machine also no longer reboots and freezes up. Can not > even shut the machine down normally. I have to hold the power button to > turn it off. > > I sure wish I could tell you the three updates that were involved so maybe > you could narrow it down but I just am not sure because I can nolonger get > to add remove programs or event viewer to tell you what is happening or what > the last updates were. IE will not open so I can not look on the windows > update site either. > > Looks like I may have to rebuild this machine and stick with IE7. > > I have never had an issue like this in my life where a clean install of > windows acts like this. Not once but twice and antivirus of any kind has not > been installed. > > Go figure. I have wasted hours and accomplished nothing. > > > -- Harry Johnston http://harryjohnston.wordpress.com
Guest V Posted June 4, 2010 Posted June 4, 2010 Well, Bad news. This machine has seen it's last days. I have tried to run diagnostic tool of all kinds on the machine. Turns out the machine works just well enough to make one think they have a software issue but the reality is the mainboard must be bad. On my third attemp to make it run it did not even get past Windows updates the first time. Somehow it did manage every time to get past XPSP3 but once updates started it crashes. This time it took three boots just to get it going again. Then the next step took it all all the way. Some diagnostic tests run some don't. If this machine can not even run a linux based boot disc with diagnostic tools part of the time it is time to be dumped. Since I have not determined the exact cause of the issues I will trash the entire machine and not keep any spare parts. "V" wrote in message news:%23NWoBOvALHA.1700@TK2MSFTNGP02.phx.gbl... > Hi all I have a good one here for you. > > I have reformatted a computer twice tonight and have had the exact same > issue twice. I at least have it narrowed down to some windows updates. > > System: > XP Home SP3 > IE6 Direct upgrade to IE8. > No antivirus installed as of yet because tried to replicate issue and > eliminate it as an issue. > > Here is what happens. > > Do a fresh clean install from recovery cd's which gives me SP2. Then > upgrade to SP3. > > Go and get all high priority updates for the computer. Flash Player > Security Update fails. > > Go back to Windows updates and get notice that components are not > registered. No big deal just reboot scan again and all is well. > > Now that all XP updates are installed I decide to put in IE8. I did this > eariler the first time which is why I did not know it was the issue. > > Anyway after installing IE8 all is still well at this point. > > After installing IE8 I get 3 new high priority updates. Download and > install the updates and the machine becomes toast. I do not yet have > automatic updates turned on so each reboot I got the notice that I need to > adjust the settings. This notice no longer comes up after the security > updates for IE8 were installed. The machine also no longer reboots and > freezes up. Can not even shut the machine down normally. I have to hold > the power button to turn it off. > > I sure wish I could tell you the three updates that were involved so maybe > you could narrow it down but I just am not sure because I can nolonger get > to add remove programs or event viewer to tell you what is happening or > what the last updates were. IE will not open so I can not look on the > windows update site either. > > Looks like I may have to rebuild this machine and stick with IE7. > > I have never had an issue like this in my life where a clean install of > windows acts like this. Not once but twice and antivirus of any kind has > not been installed. > > Go figure. I have wasted hours and accomplished nothing. > > >
Guest Lucky Posted June 4, 2010 Posted June 4, 2010 "V" wrote in message news:uUYHms1ALHA.420@TK2MSFTNGP02.phx.gbl... > I have successfully removed the updates by doing a system restore and the > machine is once again working perfectly. This now tells me the Antivirus > program was not causing an issue but rather Windows Updates are at fault. > > I will be reinstalling the updates one at a time until I figure out which > one is the problem. Not a surprise to me. I had my computer totally crashed after one of Microsoft's "debugged and released to the public" updates. A days work getting the problem fixed and the OS re-installed and working properly and another day getting the software back up and running. Microsoft's tech could have cared less. He was getting paid. But, I wasn't. Not surprisingly, I no longer use any Microsoft software when I have a good alternative.
Guest Leonard Grey Posted June 4, 2010 Posted June 4, 2010 "A days work getting the problem fixed..." Too bad you haven't heard about backing up. You could have been back at work in minutes. --- Leonard Grey Errare humanum est Lucky wrote: > "V" wrote in message > news:uUYHms1ALHA.420@TK2MSFTNGP02.phx.gbl... > > >> I have successfully removed the updates by doing a system restore and >> the machine is once again working perfectly. This now tells me the >> Antivirus program was not causing an issue but rather Windows Updates >> are at fault. >> >> I will be reinstalling the updates one at a time until I figure out >> which one is the problem. > > Not a surprise to me. I had my computer totally crashed after one of > Microsoft's "debugged and released to the public" updates. > > > A days work getting the problem fixed and the OS re-installed and > working properly and another day getting the software back up and running. > > Microsoft's tech could have cared less. He was getting paid. But, I wasn't. > > Not surprisingly, I no longer use any Microsoft software when I have a > good alternative. > > > >
Guest MowGreen Posted June 4, 2010 Posted June 4, 2010 V wrote: > Well, Bad news. > > This machine has seen it's last days. > > I have tried to run diagnostic tool of all kinds on the machine. Turns out > the machine works just well enough to make one think they have a software > issue but the reality is the mainboard must be bad. > > On my third attemp to make it run it did not even get past Windows updates > the first time. Somehow it did manage every time to get past XPSP3 but once > updates started it crashes. This time it took three boots just to get it > going again. > > Then the next step took it all all the way. > > Some diagnostic tests run some don't. If this machine can not even run a > linux based boot disc with diagnostic tools part of the time it is time to > be dumped. > > Since I have not determined the exact cause of the issues I will trash the > entire machine and not keep any spare parts. Hardware issues can be 'intriguing' and absolutely the most frustrating computer issues to diagnose. Thanks for seeing this through to the "bitter" end and posting back, V. MowGreen ================ *-343-* FDNY Never Forgotten ================ banthecheck.com "Security updates should *never* have *non-security content* prechecked
Guest V Posted June 4, 2010 Posted June 4, 2010 I agree totally espically when it is an intermittent. The machine just sometimes would boot all the way and sometimes not. It looked booted but you could tell it was not totally finished because the Autoupdate and Security warnings about antivirus not being installed would come up on soom boots but not the others. Anyway glad the fight is over and I now have a new machine in my possession to get ready for the boss to use. Thanks for chiming in. "MowGreen" wrote in message news:%23YuETmABLHA.5476@TK2MSFTNGP06.phx.gbl... >V wrote: >> Well, Bad news. >> >> This machine has seen it's last days. >> >> I have tried to run diagnostic tool of all kinds on the machine. Turns >> out >> the machine works just well enough to make one think they have a software >> issue but the reality is the mainboard must be bad. >> >> On my third attemp to make it run it did not even get past Windows >> updates >> the first time. Somehow it did manage every time to get past XPSP3 but >> once >> updates started it crashes. This time it took three boots just to get it >> going again. >> >> Then the next step took it all all the way. >> >> Some diagnostic tests run some don't. If this machine can not even run a >> linux based boot disc with diagnostic tools part of the time it is time >> to >> be dumped. >> >> Since I have not determined the exact cause of the issues I will trash >> the >> entire machine and not keep any spare parts. > > > Hardware issues can be 'intriguing' and absolutely the most frustrating > computer issues to diagnose. Thanks for seeing this through to the > "bitter" end and posting back, V. > > > MowGreen > ================ > *-343-* FDNY > Never Forgotten > ================ > > banthecheck.com > "Security updates should *never* have *non-security content* prechecked
Guest V Posted June 4, 2010 Posted June 4, 2010 Not to sound negative here but for some reason on this case everyone here is giving me grief about things they think I should have done and not done like backing up without asking if I did so and Not having Antivirus for one of the tests. I explained Antivirus eariler. Backing up is not the issue here. I probably backup more than anyone. I have multipal backups in several locations. One on site and two remote locations. I have never lost anything due to not having a backup. Had this machine worked like it should the thing would have been up and running in no time. I also have many other computers at my becon call so one machine down for a few hours or even days will not kill me. The days work involved trying to get the darn machine just back in running condition before I even tried to recover the backups. We wanted badly to keep the XP machine running just due to some old software we wanted to run on it. This machine is one of those things that turned out to be very hard to find. Like a car that don't work for you but works just fine when you take it to the shop. Turns out there is an intermittent short in the mainboard that made you think it was the OS when it really was hardware related. Anyway the computer is now in the dumpster and a new one was purchased. "Leonard Grey" wrote in message news:ujS8J4$ALHA.3608@TK2MSFTNGP05.phx.gbl... > "A days work getting the problem fixed..." > > Too bad you haven't heard about backing up. You could have been back at > work in minutes. > --- > Leonard Grey > Errare humanum est > > Lucky wrote: >> "V" wrote in message >> news:uUYHms1ALHA.420@TK2MSFTNGP02.phx.gbl... >> >> >>> I have successfully removed the updates by doing a system restore and >>> the machine is once again working perfectly. This now tells me the >>> Antivirus program was not causing an issue but rather Windows Updates >>> are at fault. >>> >>> I will be reinstalling the updates one at a time until I figure out >>> which one is the problem. >> >> Not a surprise to me. I had my computer totally crashed after one of >> Microsoft's "debugged and released to the public" updates. >> >> >> A days work getting the problem fixed and the OS re-installed and working >> properly and another day getting the software back up and running. >> >> Microsoft's tech could have cared less. He was getting paid. But, I >> wasn't. >> >> Not surprisingly, I no longer use any Microsoft software when I have a >> good alternative. >> >> >>
Guest Lucky Posted June 5, 2010 Posted June 5, 2010 My computer crashed. I had to do a complete reformat and clean install(as recommended by the MS Tech). The files were the easy part. They WERE backed up. Do you know of a backup that covers the total operating system, all of Windows related programs and all the programs that I had installed on the computer. Please let me know if you do, because I would sure be interested.\ Lucky "Leonard Grey" wrote in message news:ujS8J4$ALHA.3608@TK2MSFTNGP05.phx.gbl... > "A days work getting the problem fixed..." > > Too bad you haven't heard about backing up. You could have been back at > work in minutes. > --- > Leonard Grey > Errare humanum est > > Lucky wrote: >> "V" wrote in message >> news:uUYHms1ALHA.420@TK2MSFTNGP02.phx.gbl... >> >> >>> I have successfully removed the updates by doing a system restore and >>> the machine is once again working perfectly. This now tells me the >>> Antivirus program was not causing an issue but rather Windows Updates >>> are at fault. >>> >>> I will be reinstalling the updates one at a time until I figure out >>> which one is the problem. >> >> Not a surprise to me. I had my computer totally crashed after one of >> Microsoft's "debugged and released to the public" updates. >> >> >> A days work getting the problem fixed and the OS re-installed and working >> properly and another day getting the software back up and running. >> >> Microsoft's tech could have cared less. He was getting paid. But, I >> wasn't. >> >> Not surprisingly, I no longer use any Microsoft software when I have a >> good alternative. >> >> >>
Guest Rob Posted June 5, 2010 Posted June 5, 2010 Lucky wrote: > My computer crashed. I had to do a complete reformat and clean install(as > recommended by the MS Tech). > The files were the easy part. They WERE backed up. Do you know of a backup > that covers the total operating system, all of Windows related programs and > all the programs that I had installed on the computer. Please let me know if > you do, because I would sure be interested.\ Of course that exists, but it would be useless to use because it would restore the defects that were present when the backup was made as well. So you never can go back to a clean state when using such a backup.
Guest Leonard Grey Posted June 5, 2010 Posted June 5, 2010 The type of backup you are asking about is called an image, or a disk image. An image is an exact, sector-by-sector copy of a disk or disk partition, including the disk meta-data needed to boot. With a disk imaging application, you can backup your software (including Windows) so that you never have to re-install from scratch again. Disk imaging is a powerful tool, and a little difficult to grasp at first. But it's so worth the effort to learn how it works and how to use it. Once you learn how to use the software, you'll want to backup every day, at least. Then, the next time a bad driver update (for example) hoses your system, you merely chuckle as you pour yourself a soothing /Haut Medoc/ while your imaging application restores your software to exactly the way it was before. Disk imaging is complex, so there are only a handful of applications that do it really well. Some of the better known are (no order intended): Acronis True Image, Norton Ghost and Paragon Backup and Recovery. I personally use StorageCraft ShadowProtect, but most people don't want to spend that much ($90) for backup software. --- Leonard Grey Errare humanum est Lucky wrote: > My computer crashed. I had to do a complete reformat and clean > install(as recommended by the MS Tech). > The files were the easy part. They WERE backed up. Do you know of a > backup that covers the total operating system, all of Windows related > programs and all the programs that I had installed on the computer. > Please let me know if you do, because I would sure be interested.\ > > Lucky > > "Leonard Grey" wrote in message > news:ujS8J4$ALHA.3608@TK2MSFTNGP05.phx.gbl... >> "A days work getting the problem fixed..." >> >> Too bad you haven't heard about backing up. You could have been back >> at work in minutes. >> --- >> Leonard Grey >> Errare humanum est >> >> Lucky wrote: >>> "V" wrote in message >>> news:uUYHms1ALHA.420@TK2MSFTNGP02.phx.gbl... >>> >>> >>>> I have successfully removed the updates by doing a system restore >>>> and the machine is once again working perfectly. This now tells me >>>> the Antivirus program was not causing an issue but rather Windows >>>> Updates are at fault. >>>> >>>> I will be reinstalling the updates one at a time until I figure out >>>> which one is the problem. >>> >>> Not a surprise to me. I had my computer totally crashed after one of >>> Microsoft's "debugged and released to the public" updates. >>> >>> >>> A days work getting the problem fixed and the OS re-installed and >>> working properly and another day getting the software back up and >>> running. >>> >>> Microsoft's tech could have cared less. He was getting paid. But, I >>> wasn't. >>> >>> Not surprisingly, I no longer use any Microsoft software when I have >>> a good alternative. >>> >>> >>>
Guest SC Tom Posted June 5, 2010 Posted June 5, 2010 No offense, but many of the backup and/or imaging programs have the means to boot outside of the operating system, so a "days work involved trying to get the darn machine just back in running condition before I even tried to recover the backups" wouldn't have been necessary. When my HDD crashed, I was back up and running in less than 4 hours, and that included the trip to store to buy a new drive. -- SC Tom "V" wrote in message news:%23Xt$YaCBLHA.1892@TK2MSFTNGP05.phx.gbl... > Not to sound negative here but for some reason on this case everyone here > is giving me grief about things > they think I should have done and not done like backing up without asking > if I did so and Not having > Antivirus for one of the tests. I explained Antivirus eariler. > > Backing up is not the issue here. I probably backup more than anyone. I > have > multipal backups in several locations. One on site and two remote > locations. I have never lost anything due to not having a backup. > > Had this machine worked like it should the thing would have been up and > running in no time. I also have many other computers at my becon call so > one > machine down for a few hours or even days will not kill me. > > The days work involved trying to get the darn machine just back in running > condition before I even tried to recover the backups. We wanted badly to > keep the XP machine running just due to some old software we wanted to run > on it. > > This machine is one of those things that turned out to be very hard to > find. > Like a car that don't work for you but works just fine when you take it to > the shop. Turns out there is an intermittent short in the mainboard that > made you think it was the OS when it really was hardware related. > > Anyway the computer is now in the dumpster and a new one was purchased. > "Leonard Grey" wrote in message > news:ujS8J4$ALHA.3608@TK2MSFTNGP05.phx.gbl... >> "A days work getting the problem fixed..." >> >> Too bad you haven't heard about backing up. You could have been back at >> work in minutes. >> --- >> Leonard Grey >> Errare humanum est >> >> Lucky wrote: >>> "V" wrote in message >>> news:uUYHms1ALHA.420@TK2MSFTNGP02.phx.gbl... >>> >>> >>>> I have successfully removed the updates by doing a system restore and >>>> the machine is once again working perfectly. This now tells me the >>>> Antivirus program was not causing an issue but rather Windows Updates >>>> are at fault. >>>> >>>> I will be reinstalling the updates one at a time until I figure out >>>> which one is the problem. >>> >>> Not a surprise to me. I had my computer totally crashed after one of >>> Microsoft's "debugged and released to the public" updates. >>> >>> >>> A days work getting the problem fixed and the OS re-installed and >>> working >>> properly and another day getting the software back up and running. >>> >>> Microsoft's tech could have cared less. He was getting paid. But, I >>> wasn't. >>> >>> Not surprisingly, I no longer use any Microsoft software when I have a >>> good alternative. >>> >>> >>> > >
Guest SC Tom Posted June 5, 2010 Posted June 5, 2010 "Rob" wrote in message news:slrni0jvte.332.nomail@xs8.xs4all.nl... > Lucky wrote: >> My computer crashed. I had to do a complete reformat and clean install(as >> recommended by the MS Tech). >> The files were the easy part. They WERE backed up. Do you know of a >> backup >> that covers the total operating system, all of Windows related programs >> and >> all the programs that I had installed on the computer. Please let me know >> if >> you do, because I would sure be interested.\ > > Of course that exists, but it would be useless to use because it would > restore the defects that were present when the backup was made as well. > So you never can go back to a clean state when using such a backup. If you do your backups on a regular schedule when your machine is running correctly, then you won't be restoring the "defects." -- SC Tom
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