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KB936507 and KB936557 Failed To Install


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Posted

Does anybody have an idea as to what is causing the problem and a solution?

All other updates have installed routinely.

Guest Carey Frisch  [MVP]
Posted

Start a free Windows Update support incident request:

https://support.microsoft.com/oas/default.aspx?gprid=6527

 

 

--

Carey Frisch

Microsoft MVP

Windows - Shell/User

 

---------------------------------------------------------------------------­-----

 

"mlw" wrote:

 

Does anybody have an idea as to what is causing the problem and a solution?

All other updates have installed routinely.

Guest JimBal
Posted

I agree with Carey- Start an update support request, if you have several

weeks to resolve this. Otherwise, are you looking at and exploring any error

codes you are getting in both update history and in event viewer? I am

having a problem with KB936507, but will probably have it resolved with a

little reserch.

 

"Carey Frisch [MVP]" wrote:

> Start a free Windows Update support incident request:

> https://support.microsoft.com/oas/default.aspx?gprid=6527

>

>

> --

> Carey Frisch

> Microsoft MVP

> Windows - Shell/User

>

> ---------------------------------------------------------------------------­-----

>

> "mlw" wrote:

>

> Does anybody have an idea as to what is causing the problem and a solution?

> All other updates have installed routinely.

>

Guest Chris Sidener
Posted

"JimBal" <JimBal@discussions.microsoft.com> wrote in message

news:1B451584-65F4-4DBD-A4F6-5B9B3FF815C7@microsoft.com...

>I agree with Carey- Start an update support request, if you have several

> weeks to resolve this. Otherwise, are you looking at and exploring any

> error

> codes you are getting in both update history and in event viewer? I am

> having a problem with KB936507, but will probably have it resolved with a

> little reserch.

>

> "Carey Frisch [MVP]" wrote:

>

>> Start a free Windows Update support incident request:

>> https://support.microsoft.com/oas/default.aspx?gprid=6527

>>

>>

>> --

>> Carey Frisch

>> Microsoft MVP

>> Windows - Shell/User

>>

>> ---------------------------------------------------------------------------­-----

>>

>> "mlw" wrote:

>>

>> Does anybody have an idea as to what is causing the problem and a

>> solution?

>> All other updates have installed routinely.

>>

 

Those are excel and an outlook patch. Insure that your Office passes the WGA

test.

 

Chris

Guest JimBal
Posted

The good news- I got this update to install. The bad news, I had to

uninstall and reinstall Office 2003. When I went back to the update site, it

downloaded this and a couple other updates, and they installed without

incident. I installed Verizon FIOS Internet a few weeks ago. While the

Internet is fine, I've had many, many problems, mostly related to file

access. I don't know why that was changed, but evry time I tried to do

something, some program didn't have access to a file in Program Files or

Windows. It will be interesting to see of the next batch of updates run okay.

 

 

"Chris Sidener" wrote:

>

> "JimBal" <JimBal@discussions.microsoft.com> wrote in message

> news:1B451584-65F4-4DBD-A4F6-5B9B3FF815C7@microsoft.com...

> >I agree with Carey- Start an update support request, if you have several

> > weeks to resolve this. Otherwise, are you looking at and exploring any

> > error

> > codes you are getting in both update history and in event viewer? I am

> > having a problem with KB936507, but will probably have it resolved with a

> > little reserch.

> >

> > "Carey Frisch [MVP]" wrote:

> >

> >> Start a free Windows Update support incident request:

> >> https://support.microsoft.com/oas/default.aspx?gprid=6527

> >>

> >>

> >> --

> >> Carey Frisch

> >> Microsoft MVP

> >> Windows - Shell/User

> >>

> >> ---------------------------------------------------------------------------­-----

> >>

> >> "mlw" wrote:

> >>

> >> Does anybody have an idea as to what is causing the problem and a

> >> solution?

> >> All other updates have installed routinely.

> >>

>

> Those are excel and an outlook patch. Insure that your Office passes the WGA

> test.

>

> Chris

>

>

Guest William L. Oppenheim, MD
Posted

I have exactly the same problem and have been unable to resolve it.

Everything else including other updates work, so the issue must be these

updates. I suggest that we collect all similar complaints under this thread

so we can get an idea of the magnitude of the problem.

 

--

 

William L. Oppenheim, MD

***************************************

 

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"mlw" <mlw@discussions.microsoft.com> wrote in message

news:19A43107-73BA-4AE9-A460-F011EE337891@microsoft.com...

> Does anybody have an idea as to what is causing the problem and a

> solution?

> All other updates have installed routinely.

Guest ben@myreach360.com
Posted

I was able to fix this. We have Webroot SME. The info is for a

different patch but worked for kb936507 as well:

 

http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.windowsupdate&tid=fd7dfa36-0794-4014-ab92-f99443bf0962&p=1

 

I can post the answer here too:

 

Check your anti-spyware program if it blocks BHO (Browser Helper

Objects),

that may be the cause of the update failure. As I wrote on another MS

message board:

 

For several days in a row, Automatic Updates would tell me I had an

update

ready to be downloaded & installed: KB918419. Each time, it *seemed*

to

download & install, but the next day, I was alerted to a new update--

the same

update.

 

I tried to update directly from the MSUpdate site, and it failed each

time.

I downloaded the update, then ran the .exe, and it failed.

 

I tried "Detect and Repair," and it eventually told me: "Error 1406.

Setup

cannot write the value Button Text to the registry key

\SOFTWARE\Microsoft\Internet

Explorer\Extensions\{92780B25-18CC-41C8-B9BE-3C9C571A8263}."

 

That message made me check my Webroot Spy Sweeper logs... and that was

it.

Repeated blockage of BHO 92780B25-....

 

I logged onto the admin console for Webroot Spy Sweeper Enterprise,

and

added {92780B25-18CC-41C8-B9BE-3C9C571A8263} to the BHO whitelist.

After

polling my PC, I went to MS Updates, and KB918419 installed

successfully.

 

On Jul 10, 8:10 pm, mlw <m...@discussions.microsoft.com> wrote:

> Does anybody have an idea as to what is causing the problem and a solution?

> All other updates have installed routinely.

Guest Glenn Coianiz
Posted

I had the same problem and I turned my virus/firewall (eTrust) off and it

worked fine.

 

Glenn

 

"mlw" wrote:

> Does anybody have an idea as to what is causing the problem and a solution?

> All other updates have installed routinely.

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