Time Sync Issue (w32tm debug help)

[mmetts]

Robinson,

Well, actually, I think it's EXACTLY THE SAME issue but I'm willing to
start a new support thread when I get a minute.

Thanks,
Mike


--
mmetts
Posted via http://www.vistaheads.com

 

[Mark Pfeifer]

"Mark Pfeifer" wrote in message
news:47704868-C85B-4E99-9D75-0F04861A6F77@microsoft.com...
> Robinson -
>
> Thanks - I tried the steps below and the service started just fine.
> However, no luck on the UI. Tried several servers and all gave the same
> error message w/o anything in the event log.
>
> Next up?
>
> Thanks for continuing with this,
> Mark
>
> ""Robinson Zhang [MSFT]"" wrote in message
> news:XZPLYw06JHA.6308@TK2MSFTNGHUB02.phx.gbl...
>> Hello Mark,
>>
>> We suspect the issue is caused by following factors:
>>
>> 1.A specific software block it.
>> 2.System file corrupt.
>>
>> Given the situation, it is recommended to test the issue in Safe Mode.
>> Thank you for your cooperation.
>>
>> Windows Time service will not work under Safe Mode by default. To make
>> Windows Time work under Safe Mode, you need to create a registry entry
>> for
>> Safe Mode you are logged in to.
>>
>> 1.Start the computer in Safe Mode with network.
>> 2.Click Start, type CMD and press Enter.
>> 3.Please run the following commands one by one.
>>
>> REG ADD "HKLMSYSTEMCurrentControlSetControlSafeBootNetworkW32time"
>> /VE /T REG_SZ /F /D "Service"
>>
>> net start w32time
>>
>> 4.Then, Windows Time service will be started.
>>
>> Please test the issue by UI. Does it work?
>>
>> If the issue still persist, we will focus on the system file next time.
>>
>> Thanks.
>>
>> Best regards,
>>
>> Robinson Zhang
>> Microsoft Online Support
>>
>

 

[Mark Pfeifer]

Robinson -

Hmmm - My last response did not get posted. But no luck with safe mode. The
error is the standard message.

Here is the url:
http://cid-4b81f747617c9dfe.skydrive.live....px/.Public?uc=1

Thanks
Mark


""Robinson Zhang [MSFT]"" wrote in message
news:kBlGF7i7JHA.2060@TK2MSFTNGHUB02.phx.gbl...
> Hi Mark,
>
> I am writing as a courtesy to follow-up on this issue. Do you have any
> updates? If so, please let me know at your earliest convenience. I am
> standing by for your reply and am happy to be of further assistance.
> Thanks!
>
> For your reference, I have re-posted my previous post.
> ------------------------------
> Hi Mark,
>
> Could you please help me collect a screenshot of error message when using
> UI sync time?
>
> Please upload the file to Windows Live SkyDrive
> (http://www.skydrive.live.com/) and share the URL with us.
>
> Thank you for your cooperation.
>
> Best regards,
>
> Robinson Zhang
> Microsoft Online Support
>
>

 

[Robinson Zhang [MSFT]]

Hi Mark,

I would like to check how things are going. Did you have the chance to
collect the requested information? If you have any other questions, please
do not hesitate to let me know. I look forward to future updates.

Best regards,

Robinson Zhang
Microsoft Online Support

 

[Mark Pfeifer]

Robinson -

Any other suggestions?

Mark

"Mark Pfeifer" wrote in message
news:%23BrK6Jr7JHA.4100@TK2MSFTNGP06.phx.gbl...
> Robinson -
>
> Hmmm - My last response did not get posted. But no luck with safe mode.
> The error is the standard message.
>
> Here is the url:
> http://cid-4b81f747617c9dfe.skydrive.live....px/.Public?uc=1
>
> Thanks
> Mark
>
>
> ""Robinson Zhang [MSFT]"" wrote in message
> news:kBlGF7i7JHA.2060@TK2MSFTNGHUB02.phx.gbl...
>> Hi Mark,
>>
>> I am writing as a courtesy to follow-up on this issue. Do you have any
>> updates? If so, please let me know at your earliest convenience. I am
>> standing by for your reply and am happy to be of further assistance.
>> Thanks!
>>
>> For your reference, I have re-posted my previous post.
>> ------------------------------
>> Hi Mark,
>>
>> Could you please help me collect a screenshot of error message when using
>> UI sync time?
>>
>> Please upload the file to Windows Live SkyDrive
>> (http://www.skydrive.live.com/) and share the URL with us.
>>
>> Thank you for your cooperation.
>>
>> Best regards,
>>
>> Robinson Zhang
>> Microsoft Online Support
>>
>>
>

 

[Robinson Zhang [MSFT]]

Hi Mark,

Sorry for my delay. I have discussed with my colleagues and we suspect
incorrect registry key may cause the issue. Could you please take following
steps to check it?

NOTE: This section, method, or task contains steps that tell you how to
modify the registry. However, serious problems might occur if you modify
the registry incorrectly. Therefore, make sure that you follow these steps
carefully. For added protection, back up the registry before you modify it.
Then, you can restore the registry if a problem occurs. For more
information about how to back up and restore the registry, Refer to the
following article number to view the article in the Microsoft Knowledge
Base:322756 (http://support.microsoft.com/kb/322756/) How to back up and
restore the registry in Windows XP and Windows Vista.

1. Click Start , click Run, type regedit, and then click OK

If you are prompted for an administrator password or confirmation, type the
password, or click Continue.

2. Locate the following registry subkey:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\W32Time\Config

3. Right-click LargePhaseOffset, and then click Modify.
4. In the Value data box, type 02faf080, and then click OK.
5. Right-click SpikeWatchPeriod, and then click Modify.
6. In the Value data box, type 00000384, and then click OK.
7. Locate the following registry subkey:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\W32Time\TimeProviders\N
tpClient

8. Right-click EventLogFlags, and then click Modify.
9. In the Value data box, type 1, and then click OK.
10. Locate the following registry subkey:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\W32Time\TimeProviders\N
tpServer

11. Right-click Enabled, and then click Modify.
12. In the Value data box, type 0, and then click OK.
13. Exit Registry Editor, and then restart the computer to test the issue.

For more information, you can refer to the following link:

Windows Time Service Tools and Settings
http://technet.microsoft.com/en-us/library...263(WS.10).aspx

If the issue sill persists, could you please help us collect your registry
value?

1. Click Start , click Run, type regedit, and then click OK
2. Locate the following registry subkey:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\W32Time

3. Click File->Export, save it as W32t.reg
4. Please upload the file to skydrive.

I will check related settings when I get the file. Thank you for your
cooperation.

Best regards,

Robinson Zhang
Microsoft Online Support

 

[Mark Pfeifer]

Robinson - My settings looked exactly like you described already.

http://cid-4b81f747617c9dfe.skydrive.live....px/.Public?uc=1

Thanks
Mark


""Robinson Zhang [MSFT]"" wrote in message
news:4btHDjr%23JHA.2548@TK2MSFTNGHUB02.phx.gbl...
> Hi Mark,
>
> Sorry for my delay. I have discussed with my colleagues and we suspect
> incorrect registry key may cause the issue. Could you please take
> following
> steps to check it?
>
> NOTE: This section, method, or task contains steps that tell you how to
> modify the registry. However, serious problems might occur if you modify
> the registry incorrectly. Therefore, make sure that you follow these steps
> carefully. For added protection, back up the registry before you modify
> it.
> Then, you can restore the registry if a problem occurs. For more
> information about how to back up and restore the registry, Refer to the
> following article number to view the article in the Microsoft Knowledge
> Base:322756 (http://support.microsoft.com/kb/322756/) How to back up and
> restore the registry in Windows XP and Windows Vista.
>
> 1. Click Start , click Run, type regedit, and then click OK
>
> If you are prompted for an administrator password or confirmation, type
> the
> password, or click Continue.
>
> 2. Locate the following registry subkey:
>
> HKEY_LOCAL_MACHINESYSTEMCurrentControlSetServicesW32TimeConfig
>
> 3. Right-click LargePhaseOffset, and then click Modify.
> 4. In the Value data box, type 02faf080, and then click OK.
> 5. Right-click SpikeWatchPeriod, and then click Modify.
> 6. In the Value data box, type 00000384, and then click OK.
> 7. Locate the following registry subkey:
>
> HKEY_LOCAL_MACHINESYSTEMCurrentControlSetServicesW32TimeTimeProvidersN
> tpClient
>
> 8. Right-click EventLogFlags, and then click Modify.
> 9. In the Value data box, type 1, and then click OK.
> 10. Locate the following registry subkey:
>
> HKEY_LOCAL_MACHINESYSTEMCurrentControlSetServicesW32TimeTimeProvidersN
> tpServer
>
> 11. Right-click Enabled, and then click Modify.
> 12. In the Value data box, type 0, and then click OK.
> 13. Exit Registry Editor, and then restart the computer to test the issue.
>
> For more information, you can refer to the following link:
>
> Windows Time Service Tools and Settings
> http://technet.microsoft.com/en-us/library...263(WS.10).aspx
>
> If the issue sill persists, could you please help us collect your registry
> value?
>
> 1. Click Start , click Run, type regedit, and then click OK
> 2. Locate the following registry subkey:
>
> HKEY_LOCAL_MACHINESYSTEMCurrentControlSetServicesW32Time
>
> 3. Click File->Export, save it as W32t.reg
> 4. Please upload the file to skydrive.
>
> I will check related settings when I get the file. Thank you for your
> cooperation.
>
> Best regards,
>
> Robinson Zhang
> Microsoft Online Support
>
>

 

[Robinson Zhang [MSFT]]

Hi Mark,

Thank you upload registry file to skydrive.

I have downloaded and check edit carefully and found the following abnormal
key value.

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\w32time\Config\"MaxNegP
haseCorrection"=dword:0000d2f0
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\W32Time\Config\PhaseCor
rectRate=dword:00000001

According to Technet->Network Configuration Technologies->Windows Time
Service Tools and Settings
(http://technet.microsoft.com/en-us/library...263(WS.10).aspx), the
value of MaxNegPhaseCorrection should be 54,000 and PhaseCorrectRate should
be 7. Could you please modify it to test the issue?

Does it work? Thank you for your cooperation.

Best regards,

Robinson Zhang
Microsoft Online Support

 

[Robinson Zhang [MSFT]]

Hi Mark,

I have not heard from you on this issue for several days and just checking
how are things are going on? Do you have time currently to work on this
issue?

Please keep us posted on your progress and let us know if you have any
additional questions or concerns.

Have a nice day.

Best regards,

Robinson Zhang
Microsoft Online Support

 

[Mark Pfeifer]

Robinson - Not sure what happens to my replies... Here is what I sent.

Mark

"Mark Pfeifer" wrote in message
news:513534CA-3DD0-40D6-9E45-BDBABC13CCFD@microsoft.com...
> Robinson - My settings looked exactly like you described already.
>
> http://cid-4b81f747617c9dfe.skydrive.live....px/.Public?uc=1
>
> Thanks
> Mark
>
>
> ""Robinson Zhang [MSFT]"" wrote in message
> news:4btHDjr%23JHA.2548@TK2MSFTNGHUB02.phx.gbl...
>> Hi Mark,
>>
>> Sorry for my delay. I have discussed with my colleagues and we suspect
>> incorrect registry key may cause the issue. Could you please take
>> following
>> steps to check it?
>>
>> NOTE: This section, method, or task contains steps that tell you how to
>> modify the registry. However, serious problems might occur if you modify
>> the registry incorrectly. Therefore, make sure that you follow these
>> steps
>> carefully. For added protection, back up the registry before you modify
>> it.
>> Then, you can restore the registry if a problem occurs. For more
>> information about how to back up and restore the registry, Refer to the
>> following article number to view the article in the Microsoft Knowledge
>> Base:322756 (http://support.microsoft.com/kb/322756/) How to back up and
>> restore the registry in Windows XP and Windows Vista.
>>
>> 1. Click Start , click Run, type regedit, and then click OK
>>
>> If you are prompted for an administrator password or confirmation, type
>> the
>> password, or click Continue.
>>
>> 2. Locate the following registry subkey:
>>
>> HKEY_LOCAL_MACHINESYSTEMCurrentControlSetServicesW32TimeConfig
>>
>> 3. Right-click LargePhaseOffset, and then click Modify.
>> 4. In the Value data box, type 02faf080, and then click OK.
>> 5. Right-click SpikeWatchPeriod, and then click Modify.
>> 6. In the Value data box, type 00000384, and then click OK.
>> 7. Locate the following registry subkey:
>>
>> HKEY_LOCAL_MACHINESYSTEMCurrentControlSetServicesW32TimeTimeProvidersN
>> tpClient
>>
>> 8. Right-click EventLogFlags, and then click Modify.
>> 9. In the Value data box, type 1, and then click OK.
>> 10. Locate the following registry subkey:
>>
>> HKEY_LOCAL_MACHINESYSTEMCurrentControlSetServicesW32TimeTimeProvidersN
>> tpServer
>>
>> 11. Right-click Enabled, and then click Modify.
>> 12. In the Value data box, type 0, and then click OK.
>> 13. Exit Registry Editor, and then restart the computer to test the
>> issue.
>>
>> For more information, you can refer to the following link:
>>
>> Windows Time Service Tools and Settings
>> http://technet.microsoft.com/en-us/library...263(WS.10).aspx
>>
>> If the issue sill persists, could you please help us collect your
>> registry
>> value?
>>
>> 1. Click Start , click Run, type regedit, and then click OK
>> 2. Locate the following registry subkey:
>>
>> HKEY_LOCAL_MACHINESYSTEMCurrentControlSetServicesW32Time
>>
>> 3. Click File->Export, save it as W32t.reg
>> 4. Please upload the file to skydrive.
>>
>> I will check related settings when I get the file. Thank you for your
>> cooperation.
>>
>> Best regards,
>>
>> Robinson Zhang
>> Microsoft Online Support
>>
>>
>

 

[Robinson Zhang [MSFT]]

Hi Mark,

Thank you for your reminder. I have received your email and I have replied
to you. It seems a communication problem was occurred again between us.
Hope it's a temporary issue.

I re-posted my reply on 07/03/2009 as follows.

Thanks.

--------------------------------------------------

Hi Mark,

Thank you upload registry file to skydrive.

I have downloaded and check edit carefully and found the following abnormal
key value.

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\w32time\Config\"MaxNegP
haseCorrection"=dword:0000d2f0
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\W32Time\Config\PhaseCor
rectRate=dword:00000001

According to Technet->Network Configuration Technologies->Windows Time
Service Tools and Settings
(http://technet.microsoft.com/en-us/library...263(WS.10).aspx), the
value of MaxNegPhaseCorrection should be 54,000 and PhaseCorrectRate should
be 7. Could you please modify it to test the issue?

Does it work? Thank you for your cooperation.

Best regards,

Robinson Zhang
Microsoft Online Support

 

[Mark Pfeifer]

Robinson -

Thanks. It seems that 0000d2f0 is the 54000. I did make the other change
and rebooted. I still receive an error on trying to update the time.

Thanks again
Mark


""Robinson Zhang [MSFT]"" wrote in message
news:UqvDajq$JHA.4964@TK2MSFTNGHUB02.phx.gbl...
> Hi Mark,
>
> Thank you for your reminder. I have received your email and I have replied
> to you. It seems a communication problem was occurred again between us.
> Hope it's a temporary issue.
>
> I re-posted my reply on 07/03/2009 as follows.
>
> Thanks.
>
> --------------------------------------------------
>
> Hi Mark,
>
> Thank you upload registry file to skydrive.
>
> I have downloaded and check edit carefully and found the following
> abnormal
> key value.
>
> HKEY_LOCAL_MACHINESYSTEMCurrentControlSetServicesw32timeConfig"MaxNegP
> haseCorrection"=dword:0000d2f0
> HKEY_LOCAL_MACHINESYSTEMCurrentControlSetServicesW32TimeConfigPhaseCor
> rectRate=dword:00000001
>
> According to Technet->Network Configuration Technologies->Windows Time
> Service Tools and Settings
> (http://technet.microsoft.com/en-us/library...263(WS.10).aspx), the
> value of MaxNegPhaseCorrection should be 54,000 and PhaseCorrectRate
> should
> be 7. Could you please modify it to test the issue?
>
> Does it work? Thank you for your cooperation.
>
> Best regards,
>
> Robinson Zhang
> Microsoft Online Support
>

 

[Mark Pfeifer]

> Robinson -
>
> Thanks. It seems that 0000d2f0 is the 54000. I did make the other change
> and rebooted. I still receive an error on trying to update the time.
>
> Thanks again
> Mark
>
>
> ""Robinson Zhang [MSFT]"" wrote in message
> news:UqvDajq$JHA.4964@TK2MSFTNGHUB02.phx.gbl...
>> Hi Mark,
>>
>> Thank you for your reminder. I have received your email and I have
>> replied
>> to you. It seems a communication problem was occurred again between us.
>> Hope it's a temporary issue.
>>
>> I re-posted my reply on 07/03/2009 as follows.
>>
>> Thanks.
>>
>> --------------------------------------------------
>>
>> Hi Mark,
>>
>> Thank you upload registry file to skydrive.
>>
>> I have downloaded and check edit carefully and found the following
>> abnormal
>> key value.
>>
>> HKEY_LOCAL_MACHINESYSTEMCurrentControlSetServicesw32timeConfig"MaxNegP
>> haseCorrection"=dword:0000d2f0
>> HKEY_LOCAL_MACHINESYSTEMCurrentControlSetServicesW32TimeConfigPhaseCor
>> rectRate=dword:00000001
>>
>> According to Technet->Network Configuration Technologies->Windows Time
>> Service Tools and Settings
>> (http://technet.microsoft.com/en-us/library...263(WS.10).aspx), the
>> value of MaxNegPhaseCorrection should be 54,000 and PhaseCorrectRate
>> should
>> be 7. Could you please modify it to test the issue?
>>
>> Does it work? Thank you for your cooperation.
>>
>> Best regards,
>>
>> Robinson Zhang
>> Microsoft Online Support
>>
>

 

[Robinson Zhang [MSFT]]

Hi Mark,

After discussing with my colleagues, they suggest you take a in place
upgrade to troubleshoot the issue. Could you please try to take it?

In-place Upgrade Installation
===============================
Technically, you won't lose any data to take an In-place Upgrade
Installation. In order to avoid any unexpected problem. I suggest you
backup your data before taking In-place Upgrade Installation.

1. Start the computer by using the current Operating System.
2. Insert the Windows Vista DVD in the computer's DVD drive.
3. Use one of the following procedures, as appropriate:

If Windows automatically detects the DVD, the Install now screen appears.

Click Install now.

If Windows does not automatically detect the DVD, follow these steps:
a. Click Start, click Run, type Drive:\setup.exe, and then click OK.

Note Drive is the drive letter of the computer's DVD drive.

b. Click Install now.

4. When you reach the "Which type of installation do you want?" screen,
click Upgrade to upgrade the current operating system to Windows Vista.

Hope it helps.

Best regards,

Robinson Zhang
Microsoft Online Support

 

[Robinson Zhang [MSFT]]

Hi Mark,

We wanted to see if the information provided was helpful or if you would
like any further assistance. Please feel free to respond to the newsgroups
if you need additional help.

Have a great day!

Robinson Zhang
Microsoft Online Support

 

[Mark Pfeifer]

Robinson -

Thanks. I think I may leave it this way. Once we get to reinstalling the
OS, that scares me in terms of what may happen to my configuration. I did a
reinstall for Outlook when it was hanging with exchange, but for the time.
I appreciate all of the assistance as I had hoped it would be easier to
debug and resolve. I wish it gave more info on what is going on. I just
don't see the traffic even going out from the UI.

Thanks
Mark

""Robinson Zhang [MSFT]"" wrote in message
news:rgd5h77$JHA.2552@TK2MSFTNGHUB02.phx.gbl...
> Hi Mark,
>
> After discussing with my colleagues, they suggest you take a in place
> upgrade to troubleshoot the issue. Could you please try to take it?
>
> In-place Upgrade Installation
> ===============================
> Technically, you won't lose any data to take an In-place Upgrade
> Installation. In order to avoid any unexpected problem. I suggest you
> backup your data before taking In-place Upgrade Installation.
>
> 1. Start the computer by using the current Operating System.
> 2. Insert the Windows Vista DVD in the computer's DVD drive.
> 3. Use one of the following procedures, as appropriate:
>
> If Windows automatically detects the DVD, the Install now screen appears.
>
> Click Install now.
>
> If Windows does not automatically detect the DVD, follow these steps:
> a. Click Start, click Run, type Drive:setup.exe, and then click OK.
>
> Note Drive is the drive letter of the computer's DVD drive.
>
> b. Click Install now.
>
> 4. When you reach the "Which type of installation do you want?" screen,
> click Upgrade to upgrade the current operating system to Windows Vista.
>
> Hope it helps.
>
> Best regards,
>
> Robinson Zhang
> Microsoft Online Support
>
>
>

 

[Robinson Zhang [MSFT]]

Hi Mark,

I understand that sometimes troubleshooting can be a bit time-consuming and
the fact that the issue is still not resolved can be frustrating. However,
by performing the previous steps, we have already eliminated some possible
causes of the problem and we are getting closer to a solution. Your
patience and cooperation are highly appreciated.

At same time, I would like to share the following Microsoft KB for you. If
you encounter similar issue, you can refer to them:

How to install Windows Vista
http://support.microsoft.com/kb/918884

How to manage .pst files in Outlook 2007, in Outlook 2003, and in Outlook
2002
http://support.microsoft.com/kb/287070

If you have any other questions or concerns, please do not hesitate to
contact us. It is always our pleasure to be of assistance.

Thanks.

Best regards,

Robinson Zhang
Microsoft Online Support