No Bluetooth Icon in Control Panel

C

cawhite

There is no Bluetooth Icon in the Control Panel for me to add my device.

I am running XP Pro Version 2002 Service Pack 2. I am trying to synchronize
with my Motorola KRZR K1 cell phone. I am on a wireless network at my home
business.

How do I get this to work and how do I get the icon?
--
cawhite
 
C

C J.

I bought and use a Kensington Bluetooth USB dongle for my cingular razor
phone. It comes with software to set it up. Doing some research on
accessories for your cell phone might produce a
better solution for you.

cawhite <cawhite@discussions.microsoft.com> wrote:
> There is no Bluetooth Icon in the Control Panel for me to add my device.
>
> I am running XP Pro Version 2002 Service Pack 2. I am trying to
> synchronize with my Motorola KRZR K1 cell phone. I am on a wireless
> network at my home business.
>
> How do I get this to work and how do I get the icon?
 
S

Smirnoff

"cawhite" <cawhite@discussions.microsoft.com> wrote in message
news:FD2855F6-423E-44A3-98C1-7BF153243825@microsoft.com...
> There is no Bluetooth Icon in the Control Panel for me to add my
> device.
>
> I am running XP Pro Version 2002 Service Pack 2. I am trying to
> synchronize
> with my Motorola KRZR K1 cell phone. I am on a wireless network at my
> home
> business.
>
> How do I get this to work and how do I get the icon?
> --

You could try Right-click My Computer>Manage>Services and
Applications>Double click Services>Bluetooth Support Services>Start the
Service.
Right-click Bluetooth Support Services again>Properties>In the general
tab, select automatic for Startup Type
 
C

cawhite

There is no "Bluetooth Support Services" listing in Services.
--
cawhite


"Smirnoff" wrote:

>
>
> "cawhite" <cawhite@discussions.microsoft.com> wrote in message
> news:FD2855F6-423E-44A3-98C1-7BF153243825@microsoft.com...
> > There is no Bluetooth Icon in the Control Panel for me to add my
> > device.
> >
> > I am running XP Pro Version 2002 Service Pack 2. I am trying to
> > synchronize
> > with my Motorola KRZR K1 cell phone. I am on a wireless network at my
> > home
> > business.
> >
> > How do I get this to work and how do I get the icon?
> > --
>
> You could try Right-click My Computer>Manage>Services and
> Applications>Double click Services>Bluetooth Support Services>Start the
> Service.
> Right-click Bluetooth Support Services again>Properties>In the general
> tab, select automatic for Startup Type
>
>
>
 
S

Smirnoff

Do you have a USB connection for Bluetooth. If so, does windows detect
new hardware?

"cawhite" <cawhite@discussions.microsoft.com> wrote in message
news:726F091C-3B30-4DA9-86F9-9A697485D284@microsoft.com...
> There is no "Bluetooth Support Services" listing in Services.
> --
> cawhite
>
>
> "Smirnoff" wrote:
>
>>
>>
>> "cawhite" <cawhite@discussions.microsoft.com> wrote in message
>> news:FD2855F6-423E-44A3-98C1-7BF153243825@microsoft.com...
>> > There is no Bluetooth Icon in the Control Panel for me to add my
>> > device.
>> >
>> > I am running XP Pro Version 2002 Service Pack 2. I am trying to
>> > synchronize
>> > with my Motorola KRZR K1 cell phone. I am on a wireless network at
>> > my
>> > home
>> > business.
>> >
>> > How do I get this to work and how do I get the icon?
>> > --
>>
>> You could try Right-click My Computer>Manage>Services and
>> Applications>Double click Services>Bluetooth Support Services>Start
>> the
>> Service.
>> Right-click Bluetooth Support Services again>Properties>In the
>> general
>> tab, select automatic for Startup Type
>>
>>
>>
 
G

Gary

I also don't have "Bluetooth support services" listing in Services, and no
"Bluetooth Devices" icon in control panels. So, I'm assuming something needs
to be re-installed? If you Start>Run type: bthprops.cpi it is supposed to
bring up the control panel folder. On mine it does not. I search for the file
and it is on the computer in two places but does not bring up anything. How
can it be restored??

"Smirnoff" wrote:

> Do you have a USB connection for Bluetooth. If so, does windows detect
> new hardware?
>
> "cawhite" <cawhite@discussions.microsoft.com> wrote in message
> news:726F091C-3B30-4DA9-86F9-9A697485D284@microsoft.com...
> > There is no "Bluetooth Support Services" listing in Services.
> > --
> > cawhite
> >
> >
> > "Smirnoff" wrote:
> >
> >>
> >>
> >> "cawhite" <cawhite@discussions.microsoft.com> wrote in message
> >> news:FD2855F6-423E-44A3-98C1-7BF153243825@microsoft.com...
> >> > There is no Bluetooth Icon in the Control Panel for me to add my
> >> > device.
> >> >
> >> > I am running XP Pro Version 2002 Service Pack 2. I am trying to
> >> > synchronize
> >> > with my Motorola KRZR K1 cell phone. I am on a wireless network at
> >> > my
> >> > home
> >> > business.
> >> >
> >> > How do I get this to work and how do I get the icon?
> >> > --
> >>
> >> You could try Right-click My Computer>Manage>Services and
> >> Applications>Double click Services>Bluetooth Support Services>Start
> >> the
> >> Service.
> >> Right-click Bluetooth Support Services again>Properties>In the
> >> general
> >> tab, select automatic for Startup Type
> >>
> >>
> >>
>
>
 
S

Smirnoff

I had this problem some time ago, so I'm trying to remember how it was
fixed.
When you plug in USB connection, does Windows detect new hardware?
Does device appear in Right-click My computer>Open?
Also, when I finally got my bluetooth icon back, it initially appeared
as the last icon in Control Panel, not alphabetically. So, when
checking, make sure that Control Panel window is maximised.

"Gary" <Gary@discussions.microsoft.com> wrote in message
news:BD154E6C-D0E1-4554-B8D9-1B73CF1D9370@microsoft.com...
>I also don't have "Bluetooth support services" listing in Services, and
>no
> "Bluetooth Devices" icon in control panels. So, I'm assuming something
> needs
> to be re-installed? If you Start>Run type: bthprops.cpi it is supposed
> to
> bring up the control panel folder. On mine it does not. I search for
> the file
> and it is on the computer in two places but does not bring up
> anything. How
> can it be restored??
>
> "Smirnoff" wrote:
>
>> Do you have a USB connection for Bluetooth. If so, does windows
>> detect
>> new hardware?
>>
>> "cawhite" <cawhite@discussions.microsoft.com> wrote in message
>> news:726F091C-3B30-4DA9-86F9-9A697485D284@microsoft.com...
>> > There is no "Bluetooth Support Services" listing in Services.
>> > --
>> > cawhite
>> >
>> >
>> > "Smirnoff" wrote:
>> >
>> >>
>> >>
>> >> "cawhite" <cawhite@discussions.microsoft.com> wrote in message
>> >> news:FD2855F6-423E-44A3-98C1-7BF153243825@microsoft.com...
>> >> > There is no Bluetooth Icon in the Control Panel for me to add my
>> >> > device.
>> >> >
>> >> > I am running XP Pro Version 2002 Service Pack 2. I am trying to
>> >> > synchronize
>> >> > with my Motorola KRZR K1 cell phone. I am on a wireless network
>> >> > at
>> >> > my
>> >> > home
>> >> > business.
>> >> >
>> >> > How do I get this to work and how do I get the icon?
>> >> > --
>> >>
>> >> You could try Right-click My Computer>Manage>Services and
>> >> Applications>Double click Services>Bluetooth Support
>> >> Services>Start
>> >> the
>> >> Service.
>> >> Right-click Bluetooth Support Services again>Properties>In the
>> >> general
>> >> tab, select automatic for Startup Type
>> >>
>> >>
>> >>
>>
>>
 
S

Smirnoff

The Start>Run command should be bthprops.CPL not CPI

"Gary" <Gary@discussions.microsoft.com> wrote in message
news:BD154E6C-D0E1-4554-B8D9-1B73CF1D9370@microsoft.com...
>I also don't have "Bluetooth support services" listing in Services, and
>no
> "Bluetooth Devices" icon in control panels. So, I'm assuming something
> needs
> to be re-installed? If you Start>Run type: bthprops.cpi it is supposed
> to
> bring up the control panel folder. On mine it does not. I search for
> the file
> and it is on the computer in two places but does not bring up
> anything. How
> can it be restored??
>
> "Smirnoff" wrote:
>
>> Do you have a USB connection for Bluetooth. If so, does windows
>> detect
>> new hardware?
>>
>> "cawhite" <cawhite@discussions.microsoft.com> wrote in message
>> news:726F091C-3B30-4DA9-86F9-9A697485D284@microsoft.com...
>> > There is no "Bluetooth Support Services" listing in Services.
>> > --
>> > cawhite
>> >
>> >
>> > "Smirnoff" wrote:
>> >
>> >>
>> >>
>> >> "cawhite" <cawhite@discussions.microsoft.com> wrote in message
>> >> news:FD2855F6-423E-44A3-98C1-7BF153243825@microsoft.com...
>> >> > There is no Bluetooth Icon in the Control Panel for me to add my
>> >> > device.
>> >> >
>> >> > I am running XP Pro Version 2002 Service Pack 2. I am trying to
>> >> > synchronize
>> >> > with my Motorola KRZR K1 cell phone. I am on a wireless network
>> >> > at
>> >> > my
>> >> > home
>> >> > business.
>> >> >
>> >> > How do I get this to work and how do I get the icon?
>> >> > --
>> >>
>> >> You could try Right-click My Computer>Manage>Services and
>> >> Applications>Double click Services>Bluetooth Support
>> >> Services>Start
>> >> the
>> >> Service.
>> >> Right-click Bluetooth Support Services again>Properties>In the
>> >> general
>> >> tab, select automatic for Startup Type
>> >>
>> >>
>> >>
>>
>>
 
S

Smirnoff

Also, try http://support.microsoft.com/kb/883258

"Gary" <Gary@discussions.microsoft.com> wrote in message
news:BD154E6C-D0E1-4554-B8D9-1B73CF1D9370@microsoft.com...
>I also don't have "Bluetooth support services" listing in Services, and
>no
> "Bluetooth Devices" icon in control panels. So, I'm assuming something
> needs
> to be re-installed? If you Start>Run type: bthprops.cpi it is supposed
> to
> bring up the control panel folder. On mine it does not. I search for
> the file
> and it is on the computer in two places but does not bring up
> anything. How
> can it be restored??
>
> "Smirnoff" wrote:
>
>> Do you have a USB connection for Bluetooth. If so, does windows
>> detect
>> new hardware?
>>
>> "cawhite" <cawhite@discussions.microsoft.com> wrote in message
>> news:726F091C-3B30-4DA9-86F9-9A697485D284@microsoft.com...
>> > There is no "Bluetooth Support Services" listing in Services.
>> > --
>> > cawhite
>> >
>> >
>> > "Smirnoff" wrote:
>> >
>> >>
>> >>
>> >> "cawhite" <cawhite@discussions.microsoft.com> wrote in message
>> >> news:FD2855F6-423E-44A3-98C1-7BF153243825@microsoft.com...
>> >> > There is no Bluetooth Icon in the Control Panel for me to add my
>> >> > device.
>> >> >
>> >> > I am running XP Pro Version 2002 Service Pack 2. I am trying to
>> >> > synchronize
>> >> > with my Motorola KRZR K1 cell phone. I am on a wireless network
>> >> > at
>> >> > my
>> >> > home
>> >> > business.
>> >> >
>> >> > How do I get this to work and how do I get the icon?
>> >> > --
>> >>
>> >> You could try Right-click My Computer>Manage>Services and
>> >> Applications>Double click Services>Bluetooth Support
>> >> Services>Start
>> >> the
>> >> Service.
>> >> Right-click Bluetooth Support Services again>Properties>In the
>> >> general
>> >> tab, select automatic for Startup Type
>> >>
>> >>
>> >>
>>
>>
 
A

Adrian

I have exactly the same problem--did you (Gary) find a fix?

"Gary" wrote:

> I also don't have "Bluetooth support services" listing in Services, and no
> "Bluetooth Devices" icon in control panels. So, I'm assuming something needs
> to be re-installed? If you Start>Run type: bthprops.cpi it is supposed to
> bring up the control panel folder. On mine it does not. I search for the file
> and it is on the computer in two places but does not bring up anything. How
> can it be restored??
>
> "Smirnoff" wrote:
>
> > Do you have a USB connection for Bluetooth. If so, does windows detect
> > new hardware?
> >
> > "cawhite" <cawhite@discussions.microsoft.com> wrote in message
> > news:726F091C-3B30-4DA9-86F9-9A697485D284@microsoft.com...
> > > There is no "Bluetooth Support Services" listing in Services.
> > > --
> > > cawhite
> > >
> > >
> > > "Smirnoff" wrote:
> > >
> > >>
> > >>
> > >> "cawhite" <cawhite@discussions.microsoft.com> wrote in message
> > >> news:FD2855F6-423E-44A3-98C1-7BF153243825@microsoft.com...
> > >> > There is no Bluetooth Icon in the Control Panel for me to add my
> > >> > device.
> > >> >
> > >> > I am running XP Pro Version 2002 Service Pack 2. I am trying to
> > >> > synchronize
> > >> > with my Motorola KRZR K1 cell phone. I am on a wireless network at
> > >> > my
> > >> > home
> > >> > business.
> > >> >
> > >> > How do I get this to work and how do I get the icon?
> > >> > --
> > >>
> > >> You could try Right-click My Computer>Manage>Services and
> > >> Applications>Double click Services>Bluetooth Support Services>Start
> > >> the
> > >> Service.
> > >> Right-click Bluetooth Support Services again>Properties>In the
> > >> general
> > >> tab, select automatic for Startup Type
> > >>
> > >>
> > >>
> >
> >
 
S

Smirnoff

Have you got a Bluetooth USB connection device (dongle).
Although XP has drivers to support Bluetooth, I believe you need one of
these, unless you have some kind of internal PCI card that supports
Bluetooth.
Otherwise, I don't think you can just "enable it". Similarly, you can
enable wireless connection but you need a wireless card or dongle to use
it.

"Adrian" <Adrian@discussions.microsoft.com> wrote in message
news:8735C8D7-1EB0-4742-A892-87C65E19740D@microsoft.com...
>I have exactly the same problem--did you (Gary) find a fix?
>
> "Gary" wrote:
>
>> I also don't have "Bluetooth support services" listing in Services,
>> and no
>> "Bluetooth Devices" icon in control panels. So, I'm assuming
>> something needs
>> to be re-installed? If you Start>Run type: bthprops.cpi it is
>> supposed to
>> bring up the control panel folder. On mine it does not. I search for
>> the file
>> and it is on the computer in two places but does not bring up
>> anything. How
>> can it be restored??
>>
>> "Smirnoff" wrote:
>>
>> > Do you have a USB connection for Bluetooth. If so, does windows
>> > detect
>> > new hardware?
>> >
>> > "cawhite" <cawhite@discussions.microsoft.com> wrote in message
>> > news:726F091C-3B30-4DA9-86F9-9A697485D284@microsoft.com...
>> > > There is no "Bluetooth Support Services" listing in Services.
>> > > --
>> > > cawhite
>> > >
>> > >
>> > > "Smirnoff" wrote:
>> > >
>> > >>
>> > >>
>> > >> "cawhite" <cawhite@discussions.microsoft.com> wrote in message
>> > >> news:FD2855F6-423E-44A3-98C1-7BF153243825@microsoft.com...
>> > >> > There is no Bluetooth Icon in the Control Panel for me to add
>> > >> > my
>> > >> > device.
>> > >> >
>> > >> > I am running XP Pro Version 2002 Service Pack 2. I am trying
>> > >> > to
>> > >> > synchronize
>> > >> > with my Motorola KRZR K1 cell phone. I am on a wireless
>> > >> > network at
>> > >> > my
>> > >> > home
>> > >> > business.
>> > >> >
>> > >> > How do I get this to work and how do I get the icon?
>> > >> > --
>> > >>
>> > >> You could try Right-click My Computer>Manage>Services and
>> > >> Applications>Double click Services>Bluetooth Support
>> > >> Services>Start
>> > >> the
>> > >> Service.
>> > >> Right-click Bluetooth Support Services again>Properties>In the
>> > >> general
>> > >> tab, select automatic for Startup Type
>> > >>
>> > >>
>> > >>
>> >
>> >
 
A

Adrian

Yes, I have a Bluetooth USB dongle. The hardware (device) side of things
seem to be fine, according to device manager, but I have no Bluetooth
Support services or Bluetooth Icon, I can see bthprops.cpl but can't "run"
it, and I can't complete a connection between a Bluetooth enabled phone and
my PC running the Windows XP SP2 with all current updates. I have tried this
with drivers supplied by Blue Soleil, came with the dongle, and I have tried
it with native Microsoft driver capability--no luck. It is a mystery

"Smirnoff" wrote:

> Have you got a Bluetooth USB connection device (dongle).
> Although XP has drivers to support Bluetooth, I believe you need one of
> these, unless you have some kind of internal PCI card that supports
> Bluetooth.
> Otherwise, I don't think you can just "enable it". Similarly, you can
> enable wireless connection but you need a wireless card or dongle to use
> it.
>
> "Adrian" <Adrian@discussions.microsoft.com> wrote in message
> news:8735C8D7-1EB0-4742-A892-87C65E19740D@microsoft.com...
> >I have exactly the same problem--did you (Gary) find a fix?
> >
> > "Gary" wrote:
> >
> >> I also don't have "Bluetooth support services" listing in Services,
> >> and no
> >> "Bluetooth Devices" icon in control panels. So, I'm assuming
> >> something needs
> >> to be re-installed? If you Start>Run type: bthprops.cpi it is
> >> supposed to
> >> bring up the control panel folder. On mine it does not. I search for
> >> the file
> >> and it is on the computer in two places but does not bring up
> >> anything. How
> >> can it be restored??
> >>
> >> "Smirnoff" wrote:
> >>
> >> > Do you have a USB connection for Bluetooth. If so, does windows
> >> > detect
> >> > new hardware?
> >> >
> >> > "cawhite" <cawhite@discussions.microsoft.com> wrote in message
> >> > news:726F091C-3B30-4DA9-86F9-9A697485D284@microsoft.com...
> >> > > There is no "Bluetooth Support Services" listing in Services.
> >> > > --
> >> > > cawhite
> >> > >
> >> > >
> >> > > "Smirnoff" wrote:
> >> > >
> >> > >>
> >> > >>
> >> > >> "cawhite" <cawhite@discussions.microsoft.com> wrote in message
> >> > >> news:FD2855F6-423E-44A3-98C1-7BF153243825@microsoft.com...
> >> > >> > There is no Bluetooth Icon in the Control Panel for me to add
> >> > >> > my
> >> > >> > device.
> >> > >> >
> >> > >> > I am running XP Pro Version 2002 Service Pack 2. I am trying
> >> > >> > to
> >> > >> > synchronize
> >> > >> > with my Motorola KRZR K1 cell phone. I am on a wireless
> >> > >> > network at
> >> > >> > my
> >> > >> > home
> >> > >> > business.
> >> > >> >
> >> > >> > How do I get this to work and how do I get the icon?
> >> > >> > --
> >> > >>
> >> > >> You could try Right-click My Computer>Manage>Services and
> >> > >> Applications>Double click Services>Bluetooth Support
> >> > >> Services>Start
> >> > >> the
> >> > >> Service.
> >> > >> Right-click Bluetooth Support Services again>Properties>In the
> >> > >> general
> >> > >> tab, select automatic for Startup Type
> >> > >>
> >> > >>
> >> > >>
> >> >
> >> >
>
 
S

Smirnoff

OK, let's try this.
Generally speaking, most people would advise you to use the driver
supplied with your Bluetooth dongle - normally comes on CD. As with
wireless utilities, this is not always the case.
It may be that there is a conflict with Blue Sun/Soleil and Windows
drivers.
Try going into Control Panel>Add/Remove and removing Blue Soleil (you
can always use CD to re-install).
Reboot.
Then plug in your Blue Soleil USB dongle,
Does Windows inform you that "New hardware device detected"?.
Followed by: "Windows will now install drivers for this device"?
If so, allow Windows to do this.
When I first tried this , I thought it had failed, I couldn't see
Bluetooth icon in control panel but when I maximised the window, it was
the last icon in the list. Only when Control Panel window was closed and
re-opened did it appear in alphabetical order
See if this works and we'll take it from there.

"Adrian" <Adrian@discussions.microsoft.com> wrote in message
news:4642450F-7273-4F43-AD9C-17B19906A460@microsoft.com...
> Yes, I have a Bluetooth USB dongle. The hardware (device) side of
> things
> seem to be fine, according to device manager, but I have no Bluetooth
> Support services or Bluetooth Icon, I can see bthprops.cpl but can't
> "run"
> it, and I can't complete a connection between a Bluetooth enabled
> phone and
> my PC running the Windows XP SP2 with all current updates. I have
> tried this
> with drivers supplied by Blue Soleil, came with the dongle, and I have
> tried
> it with native Microsoft driver capability--no luck. It is a mystery
>
> "Smirnoff" wrote:
>
>> Have you got a Bluetooth USB connection device (dongle).
>> Although XP has drivers to support Bluetooth, I believe you need one
>> of
>> these, unless you have some kind of internal PCI card that supports
>> Bluetooth.
>> Otherwise, I don't think you can just "enable it". Similarly, you can
>> enable wireless connection but you need a wireless card or dongle to
>> use
>> it.
>>
>> "Adrian" <Adrian@discussions.microsoft.com> wrote in message
>> news:8735C8D7-1EB0-4742-A892-87C65E19740D@microsoft.com...
>> >I have exactly the same problem--did you (Gary) find a fix?
>> >
>> > "Gary" wrote:
>> >
>> >> I also don't have "Bluetooth support services" listing in
>> >> Services,
>> >> and no
>> >> "Bluetooth Devices" icon in control panels. So, I'm assuming
>> >> something needs
>> >> to be re-installed? If you Start>Run type: bthprops.cpi it is
>> >> supposed to
>> >> bring up the control panel folder. On mine it does not. I search
>> >> for
>> >> the file
>> >> and it is on the computer in two places but does not bring up
>> >> anything. How
>> >> can it be restored??
>> >>
>> >> "Smirnoff" wrote:
>> >>
>> >> > Do you have a USB connection for Bluetooth. If so, does windows
>> >> > detect
>> >> > new hardware?
>> >> >
>> >> > "cawhite" <cawhite@discussions.microsoft.com> wrote in message
>> >> > news:726F091C-3B30-4DA9-86F9-9A697485D284@microsoft.com...
>> >> > > There is no "Bluetooth Support Services" listing in Services.
>> >> > > --
>> >> > > cawhite
>> >> > >
>> >> > >
>> >> > > "Smirnoff" wrote:
>> >> > >
>> >> > >>
>> >> > >>
>> >> > >> "cawhite" <cawhite@discussions.microsoft.com> wrote in
>> >> > >> message
>> >> > >> news:FD2855F6-423E-44A3-98C1-7BF153243825@microsoft.com...
>> >> > >> > There is no Bluetooth Icon in the Control Panel for me to
>> >> > >> > add
>> >> > >> > my
>> >> > >> > device.
>> >> > >> >
>> >> > >> > I am running XP Pro Version 2002 Service Pack 2. I am
>> >> > >> > trying
>> >> > >> > to
>> >> > >> > synchronize
>> >> > >> > with my Motorola KRZR K1 cell phone. I am on a wireless
>> >> > >> > network at
>> >> > >> > my
>> >> > >> > home
>> >> > >> > business.
>> >> > >> >
>> >> > >> > How do I get this to work and how do I get the icon?
>> >> > >> > --
>> >> > >>
>> >> > >> You could try Right-click My Computer>Manage>Services and
>> >> > >> Applications>Double click Services>Bluetooth Support
>> >> > >> Services>Start
>> >> > >> the
>> >> > >> Service.
>> >> > >> Right-click Bluetooth Support Services again>Properties>In
>> >> > >> the
>> >> > >> general
>> >> > >> tab, select automatic for Startup Type
>> >> > >>
>> >> > >>
>> >> > >>
>> >> >
>> >> >
>>
 
A

Adrian

Tried your suggestion. Here is what happened. After I restarted my PC and
conected the Bluetooth usb dongle I got the Microsoft Found New Hardware
Wizard. It gives you two options--install automatically or install from a
list or specific location. (Also, along either path you choose it always
gives you an option to use a CD, if you have one from a vendor). I went down
both paths in every conceivable way with appropriate restarts, and software
uninstalls, and device uninstalls, etc. and always got the same result--the
Blue Soleil drivers were installed although I had removed the software
through the Add/Remove capability--apparently some files were locked and
non-removable. I was never presented with the chance to use any other
drivers as if Microsoft's bluetooth capability didn't exist. I can see all
sorts of Microsoft Bluetooth files under \windows\System32 but they never
seem to come into play. For example, I can see bthprops.cpl but can't "run"
it, I can see the bthserv file which I believe has the Bluetooth Support
services but it won't execute.

On the hardware side my PC recognizes the usb Bluetooth device and says it
is installed and working. I believe the problem is I don't have any
Bluetooth Support service available in the services list and thus can't
connect external Bluetooth enable devices, i.e., my phone, with my PC.

I am mystified--no Microsoft Bluetooth capability that seems to be working
or available, no Bluetooth icon in the Control Panel, No Bluetooth Support
service in the services list, running absolutely the most up to date version
of Windows XP SP2, and can't get anywhere. I appear to be cursed!!



"Smirnoff" wrote:

> OK, let's try this.
> Generally speaking, most people would advise you to use the driver
> supplied with your Bluetooth dongle - normally comes on CD. As with
> wireless utilities, this is not always the case.
> It may be that there is a conflict with Blue Sun/Soleil and Windows
> drivers.
> Try going into Control Panel>Add/Remove and removing Blue Soleil (you
> can always use CD to re-install).
> Reboot.
> Then plug in your Blue Soleil USB dongle,
> Does Windows inform you that "New hardware device detected"?.
> Followed by: "Windows will now install drivers for this device"?
> If so, allow Windows to do this.
> When I first tried this , I thought it had failed, I couldn't see
> Bluetooth icon in control panel but when I maximised the window, it was
> the last icon in the list. Only when Control Panel window was closed and
> re-opened did it appear in alphabetical order
> See if this works and we'll take it from there.
>
> "Adrian" <Adrian@discussions.microsoft.com> wrote in message
> news:4642450F-7273-4F43-AD9C-17B19906A460@microsoft.com...
> > Yes, I have a Bluetooth USB dongle. The hardware (device) side of
> > things
> > seem to be fine, according to device manager, but I have no Bluetooth
> > Support services or Bluetooth Icon, I can see bthprops.cpl but can't
> > "run"
> > it, and I can't complete a connection between a Bluetooth enabled
> > phone and
> > my PC running the Windows XP SP2 with all current updates. I have
> > tried this
> > with drivers supplied by Blue Soleil, came with the dongle, and I have
> > tried
> > it with native Microsoft driver capability--no luck. It is a mystery
> >
> > "Smirnoff" wrote:
> >
> >> Have you got a Bluetooth USB connection device (dongle).
> >> Although XP has drivers to support Bluetooth, I believe you need one
> >> of
> >> these, unless you have some kind of internal PCI card that supports
> >> Bluetooth.
> >> Otherwise, I don't think you can just "enable it". Similarly, you can
> >> enable wireless connection but you need a wireless card or dongle to
> >> use
> >> it.
> >>
> >> "Adrian" <Adrian@discussions.microsoft.com> wrote in message
> >> news:8735C8D7-1EB0-4742-A892-87C65E19740D@microsoft.com...
> >> >I have exactly the same problem--did you (Gary) find a fix?
> >> >
> >> > "Gary" wrote:
> >> >
> >> >> I also don't have "Bluetooth support services" listing in
> >> >> Services,
> >> >> and no
> >> >> "Bluetooth Devices" icon in control panels. So, I'm assuming
> >> >> something needs
> >> >> to be re-installed? If you Start>Run type: bthprops.cpi it is
> >> >> supposed to
> >> >> bring up the control panel folder. On mine it does not. I search
> >> >> for
> >> >> the file
> >> >> and it is on the computer in two places but does not bring up
> >> >> anything. How
> >> >> can it be restored??
> >> >>
> >> >> "Smirnoff" wrote:
> >> >>
> >> >> > Do you have a USB connection for Bluetooth. If so, does windows
> >> >> > detect
> >> >> > new hardware?
> >> >> >
> >> >> > "cawhite" <cawhite@discussions.microsoft.com> wrote in message
> >> >> > news:726F091C-3B30-4DA9-86F9-9A697485D284@microsoft.com...
> >> >> > > There is no "Bluetooth Support Services" listing in Services.
> >> >> > > --
> >> >> > > cawhite
> >> >> > >
> >> >> > >
> >> >> > > "Smirnoff" wrote:
> >> >> > >
> >> >> > >>
> >> >> > >>
> >> >> > >> "cawhite" <cawhite@discussions.microsoft.com> wrote in
> >> >> > >> message
> >> >> > >> news:FD2855F6-423E-44A3-98C1-7BF153243825@microsoft.com...
> >> >> > >> > There is no Bluetooth Icon in the Control Panel for me to
> >> >> > >> > add
> >> >> > >> > my
> >> >> > >> > device.
> >> >> > >> >
> >> >> > >> > I am running XP Pro Version 2002 Service Pack 2. I am
> >> >> > >> > trying
> >> >> > >> > to
> >> >> > >> > synchronize
> >> >> > >> > with my Motorola KRZR K1 cell phone. I am on a wireless
> >> >> > >> > network at
> >> >> > >> > my
> >> >> > >> > home
> >> >> > >> > business.
> >> >> > >> >
> >> >> > >> > How do I get this to work and how do I get the icon?
> >> >> > >> > --
> >> >> > >>
> >> >> > >> You could try Right-click My Computer>Manage>Services and
> >> >> > >> Applications>Double click Services>Bluetooth Support
> >> >> > >> Services>Start
> >> >> > >> the
> >> >> > >> Service.
> >> >> > >> Right-click Bluetooth Support Services again>Properties>In
> >> >> > >> the
> >> >> > >> general
> >> >> > >> tab, select automatic for Startup Type
> >> >> > >>
> >> >> > >>
> >> >> > >>
> >> >> >
> >> >> >
> >>
>
 
S

Smirnoff

Download Windows Install Cleanup Utility:
http://support.microsoft.com/kb/290301
Download link can be found under More Information.
Can you see a reference to Blue Soleil? If so, highlight it and click
remove.
If Blue Soleil is not listed, WICU is worth keeping.

Download TweakUI (power Toys for Windows XP):
http://www.microsoft.com/windowsxp/downloads/powertoys/xppowertoys.mspx
When you click Control Panel can you see bthprops.cpl? If so is it
ticked?
If you can see it, tick it and Apply.

Check to see if bluetooth support is now in Services.

"Adrian" <Adrian@discussions.microsoft.com> wrote in message
news:76784FC3-E93A-4C07-A718-7FF52667F26A@microsoft.com...
> Tried your suggestion. Here is what happened. After I restarted my
> PC and
> conected the Bluetooth usb dongle I got the Microsoft Found New
> Hardware
> Wizard. It gives you two options--install automatically or install
> from a
> list or specific location. (Also, along either path you choose it
> always
> gives you an option to use a CD, if you have one from a vendor). I
> went down
> both paths in every conceivable way with appropriate restarts, and
> software
> uninstalls, and device uninstalls, etc. and always got the same
> result--the
> Blue Soleil drivers were installed although I had removed the software
> through the Add/Remove capability--apparently some files were locked
> and
> non-removable. I was never presented with the chance to use any other
> drivers as if Microsoft's bluetooth capability didn't exist. I can
> see all
> sorts of Microsoft Bluetooth files under \windows\System32 but they
> never
> seem to come into play. For example, I can see bthprops.cpl but can't
> "run"
> it, I can see the bthserv file which I believe has the Bluetooth
> Support
> services but it won't execute.
>
> On the hardware side my PC recognizes the usb Bluetooth device and
> says it
> is installed and working. I believe the problem is I don't have any
> Bluetooth Support service available in the services list and thus
> can't
> connect external Bluetooth enable devices, i.e., my phone, with my PC.
>
> I am mystified--no Microsoft Bluetooth capability that seems to be
> working
> or available, no Bluetooth icon in the Control Panel, No Bluetooth
> Support
> service in the services list, running absolutely the most up to date
> version
> of Windows XP SP2, and can't get anywhere. I appear to be cursed!!
>
>
>
> "Smirnoff" wrote:
>
>> OK, let's try this.
>> Generally speaking, most people would advise you to use the driver
>> supplied with your Bluetooth dongle - normally comes on CD. As with
>> wireless utilities, this is not always the case.
>> It may be that there is a conflict with Blue Sun/Soleil and Windows
>> drivers.
>> Try going into Control Panel>Add/Remove and removing Blue Soleil (you
>> can always use CD to re-install).
>> Reboot.
>> Then plug in your Blue Soleil USB dongle,
>> Does Windows inform you that "New hardware device detected"?.
>> Followed by: "Windows will now install drivers for this device"?
>> If so, allow Windows to do this.
>> When I first tried this , I thought it had failed, I couldn't see
>> Bluetooth icon in control panel but when I maximised the window, it
>> was
>> the last icon in the list. Only when Control Panel window was closed
>> and
>> re-opened did it appear in alphabetical order
>> See if this works and we'll take it from there.
>>
>> "Adrian" <Adrian@discussions.microsoft.com> wrote in message
>> news:4642450F-7273-4F43-AD9C-17B19906A460@microsoft.com...
>> > Yes, I have a Bluetooth USB dongle. The hardware (device) side of
>> > things
>> > seem to be fine, according to device manager, but I have no
>> > Bluetooth
>> > Support services or Bluetooth Icon, I can see bthprops.cpl but
>> > can't
>> > "run"
>> > it, and I can't complete a connection between a Bluetooth enabled
>> > phone and
>> > my PC running the Windows XP SP2 with all current updates. I have
>> > tried this
>> > with drivers supplied by Blue Soleil, came with the dongle, and I
>> > have
>> > tried
>> > it with native Microsoft driver capability--no luck. It is a
>> > mystery
>> >
>> > "Smirnoff" wrote:
>> >
>> >> Have you got a Bluetooth USB connection device (dongle).
>> >> Although XP has drivers to support Bluetooth, I believe you need
>> >> one
>> >> of
>> >> these, unless you have some kind of internal PCI card that
>> >> supports
>> >> Bluetooth.
>> >> Otherwise, I don't think you can just "enable it". Similarly, you
>> >> can
>> >> enable wireless connection but you need a wireless card or dongle
>> >> to
>> >> use
>> >> it.
>> >>
>> >> "Adrian" <Adrian@discussions.microsoft.com> wrote in message
>> >> news:8735C8D7-1EB0-4742-A892-87C65E19740D@microsoft.com...
>> >> >I have exactly the same problem--did you (Gary) find a fix?
>> >> >
>> >> > "Gary" wrote:
>> >> >
>> >> >> I also don't have "Bluetooth support services" listing in
>> >> >> Services,
>> >> >> and no
>> >> >> "Bluetooth Devices" icon in control panels. So, I'm assuming
>> >> >> something needs
>> >> >> to be re-installed? If you Start>Run type: bthprops.cpi it is
>> >> >> supposed to
>> >> >> bring up the control panel folder. On mine it does not. I
>> >> >> search
>> >> >> for
>> >> >> the file
>> >> >> and it is on the computer in two places but does not bring up
>> >> >> anything. How
>> >> >> can it be restored??
>> >> >>
>> >> >> "Smirnoff" wrote:
>> >> >>
>> >> >> > Do you have a USB connection for Bluetooth. If so, does
>> >> >> > windows
>> >> >> > detect
>> >> >> > new hardware?
>> >> >> >
>> >> >> > "cawhite" <cawhite@discussions.microsoft.com> wrote in
>> >> >> > message
>> >> >> > news:726F091C-3B30-4DA9-86F9-9A697485D284@microsoft.com...
>> >> >> > > There is no "Bluetooth Support Services" listing in
>> >> >> > > Services.
>> >> >> > > --
>> >> >> > > cawhite
>> >> >> > >
>> >> >> > >
>> >> >> > > "Smirnoff" wrote:
>> >> >> > >
>> >> >> > >>
>> >> >> > >>
>> >> >> > >> "cawhite" <cawhite@discussions.microsoft.com> wrote in
>> >> >> > >> message
>> >> >> > >> news:FD2855F6-423E-44A3-98C1-7BF153243825@microsoft.com...
>> >> >> > >> > There is no Bluetooth Icon in the Control Panel for me
>> >> >> > >> > to
>> >> >> > >> > add
>> >> >> > >> > my
>> >> >> > >> > device.
>> >> >> > >> >
>> >> >> > >> > I am running XP Pro Version 2002 Service Pack 2. I am
>> >> >> > >> > trying
>> >> >> > >> > to
>> >> >> > >> > synchronize
>> >> >> > >> > with my Motorola KRZR K1 cell phone. I am on a wireless
>> >> >> > >> > network at
>> >> >> > >> > my
>> >> >> > >> > home
>> >> >> > >> > business.
>> >> >> > >> >
>> >> >> > >> > How do I get this to work and how do I get the icon?
>> >> >> > >> > --
>> >> >> > >>
>> >> >> > >> You could try Right-click My Computer>Manage>Services and
>> >> >> > >> Applications>Double click Services>Bluetooth Support
>> >> >> > >> Services>Start
>> >> >> > >> the
>> >> >> > >> Service.
>> >> >> > >> Right-click Bluetooth Support Services again>Properties>In
>> >> >> > >> the
>> >> >> > >> general
>> >> >> > >> tab, select automatic for Startup Type
>> >> >> > >>
>> >> >> > >>
>> >> >> > >>
>> >> >> >
>> >> >> >
>> >>
>>
 
S

Smirnoff

Have just checked my files in Windows Explorer>Windows>System32>Show
Hidden Files. Scroll down
I have four files relating to bluetooth. Three Application extensions:
bthci.dll, bthserv.dll and btpanui.dll.
Plus 1 Control Panel extension: bthprops.
If you DO see these, try right clicking the bthprops file and selecting
Open With Control Panel.
If you do not see any of these files, it may be worth visiting:
http://search.microsoft.com/results.aspx?siteID=1&q=bthprops&mkt=&mkt=en-US


"Smirnoff" <someone@nospam.invalid> wrote in message
news:E540E489-84B4-4BF4-B865-CBE4B77BACA8@microsoft.com...
> Download Windows Install Cleanup Utility:
> http://support.microsoft.com/kb/290301
> Download link can be found under More Information.
> Can you see a reference to Blue Soleil? If so, highlight it and click
> remove.
> If Blue Soleil is not listed, WICU is worth keeping.
>
> Download TweakUI (power Toys for Windows XP):
> http://www.microsoft.com/windowsxp/downloads/powertoys/xppowertoys.mspx
> When you click Control Panel can you see bthprops.cpl? If so is it
> ticked?
> If you can see it, tick it and Apply.
>
> Check to see if bluetooth support is now in Services.
>
> "Adrian" <Adrian@discussions.microsoft.com> wrote in message
> news:76784FC3-E93A-4C07-A718-7FF52667F26A@microsoft.com...
>> Tried your suggestion. Here is what happened. After I restarted my
>> PC and
>> conected the Bluetooth usb dongle I got the Microsoft Found New
>> Hardware
>> Wizard. It gives you two options--install automatically or install
>> from a
>> list or specific location. (Also, along either path you choose it
>> always
>> gives you an option to use a CD, if you have one from a vendor). I
>> went down
>> both paths in every conceivable way with appropriate restarts, and
>> software
>> uninstalls, and device uninstalls, etc. and always got the same
>> result--the
>> Blue Soleil drivers were installed although I had removed the
>> software
>> through the Add/Remove capability--apparently some files were locked
>> and
>> non-removable. I was never presented with the chance to use any
>> other
>> drivers as if Microsoft's bluetooth capability didn't exist. I can
>> see all
>> sorts of Microsoft Bluetooth files under \windows\System32 but they
>> never
>> seem to come into play. For example, I can see bthprops.cpl but
>> can't "run"
>> it, I can see the bthserv file which I believe has the Bluetooth
>> Support
>> services but it won't execute.
>>
>> On the hardware side my PC recognizes the usb Bluetooth device and
>> says it
>> is installed and working. I believe the problem is I don't have any
>> Bluetooth Support service available in the services list and thus
>> can't
>> connect external Bluetooth enable devices, i.e., my phone, with my
>> PC.
>>
>> I am mystified--no Microsoft Bluetooth capability that seems to be
>> working
>> or available, no Bluetooth icon in the Control Panel, No Bluetooth
>> Support
>> service in the services list, running absolutely the most up to date
>> version
>> of Windows XP SP2, and can't get anywhere. I appear to be cursed!!
>>
>>
>>
>> "Smirnoff" wrote:
>>
>>> OK, let's try this.
>>> Generally speaking, most people would advise you to use the driver
>>> supplied with your Bluetooth dongle - normally comes on CD. As with
>>> wireless utilities, this is not always the case.
>>> It may be that there is a conflict with Blue Sun/Soleil and Windows
>>> drivers.
>>> Try going into Control Panel>Add/Remove and removing Blue Soleil
>>> (you
>>> can always use CD to re-install).
>>> Reboot.
>>> Then plug in your Blue Soleil USB dongle,
>>> Does Windows inform you that "New hardware device detected"?.
>>> Followed by: "Windows will now install drivers for this device"?
>>> If so, allow Windows to do this.
>>> When I first tried this , I thought it had failed, I couldn't see
>>> Bluetooth icon in control panel but when I maximised the window, it
>>> was
>>> the last icon in the list. Only when Control Panel window was closed
>>> and
>>> re-opened did it appear in alphabetical order
>>> See if this works and we'll take it from there.
>>>
>>> "Adrian" <Adrian@discussions.microsoft.com> wrote in message
>>> news:4642450F-7273-4F43-AD9C-17B19906A460@microsoft.com...
>>> > Yes, I have a Bluetooth USB dongle. The hardware (device) side of
>>> > things
>>> > seem to be fine, according to device manager, but I have no
>>> > Bluetooth
>>> > Support services or Bluetooth Icon, I can see bthprops.cpl but
>>> > can't
>>> > "run"
>>> > it, and I can't complete a connection between a Bluetooth enabled
>>> > phone and
>>> > my PC running the Windows XP SP2 with all current updates. I have
>>> > tried this
>>> > with drivers supplied by Blue Soleil, came with the dongle, and I
>>> > have
>>> > tried
>>> > it with native Microsoft driver capability--no luck. It is a
>>> > mystery
>>> >
>>> > "Smirnoff" wrote:
>>> >
>>> >> Have you got a Bluetooth USB connection device (dongle).
>>> >> Although XP has drivers to support Bluetooth, I believe you need
>>> >> one
>>> >> of
>>> >> these, unless you have some kind of internal PCI card that
>>> >> supports
>>> >> Bluetooth.
>>> >> Otherwise, I don't think you can just "enable it". Similarly, you
>>> >> can
>>> >> enable wireless connection but you need a wireless card or dongle
>>> >> to
>>> >> use
>>> >> it.
>>> >>
>>> >> "Adrian" <Adrian@discussions.microsoft.com> wrote in message
>>> >> news:8735C8D7-1EB0-4742-A892-87C65E19740D@microsoft.com...
>>> >> >I have exactly the same problem--did you (Gary) find a fix?
>>> >> >
>>> >> > "Gary" wrote:
>>> >> >
>>> >> >> I also don't have "Bluetooth support services" listing in
>>> >> >> Services,
>>> >> >> and no
>>> >> >> "Bluetooth Devices" icon in control panels. So, I'm assuming
>>> >> >> something needs
>>> >> >> to be re-installed? If you Start>Run type: bthprops.cpi it is
>>> >> >> supposed to
>>> >> >> bring up the control panel folder. On mine it does not. I
>>> >> >> search
>>> >> >> for
>>> >> >> the file
>>> >> >> and it is on the computer in two places but does not bring up
>>> >> >> anything. How
>>> >> >> can it be restored??
>>> >> >>
>>> >> >> "Smirnoff" wrote:
>>> >> >>
>>> >> >> > Do you have a USB connection for Bluetooth. If so, does
>>> >> >> > windows
>>> >> >> > detect
>>> >> >> > new hardware?
>>> >> >> >
>>> >> >> > "cawhite" <cawhite@discussions.microsoft.com> wrote in
>>> >> >> > message
>>> >> >> > news:726F091C-3B30-4DA9-86F9-9A697485D284@microsoft.com...
>>> >> >> > > There is no "Bluetooth Support Services" listing in
>>> >> >> > > Services.
>>> >> >> > > --
>>> >> >> > > cawhite
>>> >> >> > >
>>> >> >> > >
>>> >> >> > > "Smirnoff" wrote:
>>> >> >> > >
>>> >> >> > >>
>>> >> >> > >>
>>> >> >> > >> "cawhite" <cawhite@discussions.microsoft.com> wrote in
>>> >> >> > >> message
>>> >> >> > >> news:FD2855F6-423E-44A3-98C1-7BF153243825@microsoft.com...
>>> >> >> > >> > There is no Bluetooth Icon in the Control Panel for me
>>> >> >> > >> > to
>>> >> >> > >> > add
>>> >> >> > >> > my
>>> >> >> > >> > device.
>>> >> >> > >> >
>>> >> >> > >> > I am running XP Pro Version 2002 Service Pack 2. I am
>>> >> >> > >> > trying
>>> >> >> > >> > to
>>> >> >> > >> > synchronize
>>> >> >> > >> > with my Motorola KRZR K1 cell phone. I am on a wireless
>>> >> >> > >> > network at
>>> >> >> > >> > my
>>> >> >> > >> > home
>>> >> >> > >> > business.
>>> >> >> > >> >
>>> >> >> > >> > How do I get this to work and how do I get the icon?
>>> >> >> > >> > --
>>> >> >> > >>
>>> >> >> > >> You could try Right-click My Computer>Manage>Services and
>>> >> >> > >> Applications>Double click Services>Bluetooth Support
>>> >> >> > >> Services>Start
>>> >> >> > >> the
>>> >> >> > >> Service.
>>> >> >> > >> Right-click Bluetooth Support Services
>>> >> >> > >> again>Properties>In
>>> >> >> > >> the
>>> >> >> > >> general
>>> >> >> > >> tab, select automatic for Startup Type
>>> >> >> > >>
>>> >> >> > >>
>>> >> >> > >>
>>> >> >> >
>>> >> >> >
>>> >>
>>>
>
 
S

Smirnoff

Hey, just noticed earlier in this thread that you tried to Run
bthprops.cpi. No wonder it didn't work. You have to Start>Run
bthprops.cpl, that's (cpL) not (i).

"Smirnoff" <someone@nospam.invalid> wrote in message
news:1DD1A227-AAAE-471B-A215-DCE70D3C764C@microsoft.com...
> Have just checked my files in Windows Explorer>Windows>System32>Show
> Hidden Files. Scroll down
> I have four files relating to bluetooth. Three Application extensions:
> bthci.dll, bthserv.dll and btpanui.dll.
> Plus 1 Control Panel extension: bthprops.
> If you DO see these, try right clicking the bthprops file and
> selecting Open With Control Panel.
> If you do not see any of these files, it may be worth visiting:
> http://search.microsoft.com/results.aspx?siteID=1&q=bthprops&mkt=&mkt=en-US
>
>
> "Smirnoff" <someone@nospam.invalid> wrote in message
> news:E540E489-84B4-4BF4-B865-CBE4B77BACA8@microsoft.com...
>> Download Windows Install Cleanup Utility:
>> http://support.microsoft.com/kb/290301
>> Download link can be found under More Information.
>> Can you see a reference to Blue Soleil? If so, highlight it and click
>> remove.
>> If Blue Soleil is not listed, WICU is worth keeping.
>>
>> Download TweakUI (power Toys for Windows XP):
>> http://www.microsoft.com/windowsxp/downloads/powertoys/xppowertoys.mspx
>> When you click Control Panel can you see bthprops.cpl? If so is it
>> ticked?
>> If you can see it, tick it and Apply.
>>
>> Check to see if bluetooth support is now in Services.
>>
>> "Adrian" <Adrian@discussions.microsoft.com> wrote in message
>> news:76784FC3-E93A-4C07-A718-7FF52667F26A@microsoft.com...
>>> Tried your suggestion. Here is what happened. After I restarted my
>>> PC and
>>> conected the Bluetooth usb dongle I got the Microsoft Found New
>>> Hardware
>>> Wizard. It gives you two options--install automatically or install
>>> from a
>>> list or specific location. (Also, along either path you choose it
>>> always
>>> gives you an option to use a CD, if you have one from a vendor). I
>>> went down
>>> both paths in every conceivable way with appropriate restarts, and
>>> software
>>> uninstalls, and device uninstalls, etc. and always got the same
>>> result--the
>>> Blue Soleil drivers were installed although I had removed the
>>> software
>>> through the Add/Remove capability--apparently some files were locked
>>> and
>>> non-removable. I was never presented with the chance to use any
>>> other
>>> drivers as if Microsoft's bluetooth capability didn't exist. I can
>>> see all
>>> sorts of Microsoft Bluetooth files under \windows\System32 but they
>>> never
>>> seem to come into play. For example, I can see bthprops.cpl but
>>> can't "run"
>>> it, I can see the bthserv file which I believe has the Bluetooth
>>> Support
>>> services but it won't execute.
>>>
>>> On the hardware side my PC recognizes the usb Bluetooth device and
>>> says it
>>> is installed and working. I believe the problem is I don't have any
>>> Bluetooth Support service available in the services list and thus
>>> can't
>>> connect external Bluetooth enable devices, i.e., my phone, with my
>>> PC.
>>>
>>> I am mystified--no Microsoft Bluetooth capability that seems to be
>>> working
>>> or available, no Bluetooth icon in the Control Panel, No Bluetooth
>>> Support
>>> service in the services list, running absolutely the most up to date
>>> version
>>> of Windows XP SP2, and can't get anywhere. I appear to be cursed!!
>>>
>>>
>>>
>>> "Smirnoff" wrote:
>>>
>>>> OK, let's try this.
>>>> Generally speaking, most people would advise you to use the driver
>>>> supplied with your Bluetooth dongle - normally comes on CD. As with
>>>> wireless utilities, this is not always the case.
>>>> It may be that there is a conflict with Blue Sun/Soleil and Windows
>>>> drivers.
>>>> Try going into Control Panel>Add/Remove and removing Blue Soleil
>>>> (you
>>>> can always use CD to re-install).
>>>> Reboot.
>>>> Then plug in your Blue Soleil USB dongle,
>>>> Does Windows inform you that "New hardware device detected"?.
>>>> Followed by: "Windows will now install drivers for this device"?
>>>> If so, allow Windows to do this.
>>>> When I first tried this , I thought it had failed, I couldn't see
>>>> Bluetooth icon in control panel but when I maximised the window, it
>>>> was
>>>> the last icon in the list. Only when Control Panel window was
>>>> closed and
>>>> re-opened did it appear in alphabetical order
>>>> See if this works and we'll take it from there.
>>>>
>>>> "Adrian" <Adrian@discussions.microsoft.com> wrote in message
>>>> news:4642450F-7273-4F43-AD9C-17B19906A460@microsoft.com...
>>>> > Yes, I have a Bluetooth USB dongle. The hardware (device) side
>>>> > of
>>>> > things
>>>> > seem to be fine, according to device manager, but I have no
>>>> > Bluetooth
>>>> > Support services or Bluetooth Icon, I can see bthprops.cpl but
>>>> > can't
>>>> > "run"
>>>> > it, and I can't complete a connection between a Bluetooth enabled
>>>> > phone and
>>>> > my PC running the Windows XP SP2 with all current updates. I
>>>> > have
>>>> > tried this
>>>> > with drivers supplied by Blue Soleil, came with the dongle, and I
>>>> > have
>>>> > tried
>>>> > it with native Microsoft driver capability--no luck. It is a
>>>> > mystery
>>>> >
>>>> > "Smirnoff" wrote:
>>>> >
>>>> >> Have you got a Bluetooth USB connection device (dongle).
>>>> >> Although XP has drivers to support Bluetooth, I believe you need
>>>> >> one
>>>> >> of
>>>> >> these, unless you have some kind of internal PCI card that
>>>> >> supports
>>>> >> Bluetooth.
>>>> >> Otherwise, I don't think you can just "enable it". Similarly,
>>>> >> you can
>>>> >> enable wireless connection but you need a wireless card or
>>>> >> dongle to
>>>> >> use
>>>> >> it.
>>>> >>
>>>> >> "Adrian" <Adrian@discussions.microsoft.com> wrote in message
>>>> >> news:8735C8D7-1EB0-4742-A892-87C65E19740D@microsoft.com...
>>>> >> >I have exactly the same problem--did you (Gary) find a fix?
>>>> >> >
>>>> >> > "Gary" wrote:
>>>> >> >
>>>> >> >> I also don't have "Bluetooth support services" listing in
>>>> >> >> Services,
>>>> >> >> and no
>>>> >> >> "Bluetooth Devices" icon in control panels. So, I'm assuming
>>>> >> >> something needs
>>>> >> >> to be re-installed? If you Start>Run type: bthprops.cpi it is
>>>> >> >> supposed to
>>>> >> >> bring up the control panel folder. On mine it does not. I
>>>> >> >> search
>>>> >> >> for
>>>> >> >> the file
>>>> >> >> and it is on the computer in two places but does not bring up
>>>> >> >> anything. How
>>>> >> >> can it be restored??
>>>> >> >>
>>>> >> >> "Smirnoff" wrote:
>>>> >> >>
>>>> >> >> > Do you have a USB connection for Bluetooth. If so, does
>>>> >> >> > windows
>>>> >> >> > detect
>>>> >> >> > new hardware?
>>>> >> >> >
>>>> >> >> > "cawhite" <cawhite@discussions.microsoft.com> wrote in
>>>> >> >> > message
>>>> >> >> > news:726F091C-3B30-4DA9-86F9-9A697485D284@microsoft.com...
>>>> >> >> > > There is no "Bluetooth Support Services" listing in
>>>> >> >> > > Services.
>>>> >> >> > > --
>>>> >> >> > > cawhite
>>>> >> >> > >
>>>> >> >> > >
>>>> >> >> > > "Smirnoff" wrote:
>>>> >> >> > >
>>>> >> >> > >>
>>>> >> >> > >>
>>>> >> >> > >> "cawhite" <cawhite@discussions.microsoft.com> wrote in
>>>> >> >> > >> message
>>>> >> >> > >> news:FD2855F6-423E-44A3-98C1-7BF153243825@microsoft.com...
>>>> >> >> > >> > There is no Bluetooth Icon in the Control Panel for me
>>>> >> >> > >> > to
>>>> >> >> > >> > add
>>>> >> >> > >> > my
>>>> >> >> > >> > device.
>>>> >> >> > >> >
>>>> >> >> > >> > I am running XP Pro Version 2002 Service Pack 2. I am
>>>> >> >> > >> > trying
>>>> >> >> > >> > to
>>>> >> >> > >> > synchronize
>>>> >> >> > >> > with my Motorola KRZR K1 cell phone. I am on a
>>>> >> >> > >> > wireless
>>>> >> >> > >> > network at
>>>> >> >> > >> > my
>>>> >> >> > >> > home
>>>> >> >> > >> > business.
>>>> >> >> > >> >
>>>> >> >> > >> > How do I get this to work and how do I get the icon?
>>>> >> >> > >> > --
>>>> >> >> > >>
>>>> >> >> > >> You could try Right-click My Computer>Manage>Services
>>>> >> >> > >> and
>>>> >> >> > >> Applications>Double click Services>Bluetooth Support
>>>> >> >> > >> Services>Start
>>>> >> >> > >> the
>>>> >> >> > >> Service.
>>>> >> >> > >> Right-click Bluetooth Support Services
>>>> >> >> > >> again>Properties>In
>>>> >> >> > >> the
>>>> >> >> > >> general
>>>> >> >> > >> tab, select automatic for Startup Type
>>>> >> >> > >>
>>>> >> >> > >>
>>>> >> >> > >>
>>>> >> >> >
>>>> >> >> >
>>>> >>
>>>>
>>
>
 
N

Nightowl

Hi Adrian

You will only see the Bluetooth icon in the Control Panel if you are
using the Microsoft Bluetooth stack. If you're using the Blue Soleil
stack, it won't appear.

It's also not (usually) as simple as choosing one or the other it
depends on the chipset in your dongle and whether it can work with the
MS stack or not. There is a hack you can try (make a backup of the file
first!) that work for some, but if it doesn't, you will have to use the
Blue Soleil software that came with your dongle.
http://joncellini.com/blog/archives/2004/10/07/further-adventures-with-bluetooth/

I'd recommend following the procedure below before trying it, though.

You definitely should have the Bluetooth Support Service running in the
Services list if everything's properly installed, so I suspect it isn't.
This might be because although you uninstalled Blue Soleil, there is a
"ghost" of the old driver hanging around, which is why XP keeps re-
installing it for you. To check this:

Open a command window (Start | Run, type "cmd" without the quotes, click
OK).
At the prompt type:
set devmgr_ show_nonpresent_devices=1 <enter>
then type:
devmgmt.msc <enter> (Device Manager opens up)

[*Important!* Don't close the Command window yet -- otherwise the option
you just set will be lost.]

In Device Manager go to the View Menu and click on Show Hidden Devices.
Now have a look and see what you have under Bluetooth. Also check under
Network Adapters for any Bluetooth PAN entries. If you see, as well
as your current normal entries, any grayed-out "ghost" duplicate entries
in either place, delete the ghost and OK your way out. Close the command
window.

Now you can uninstall again and try re-installing the Blue Soleil
software (or if trying the hack above, uninstall, then plug in the
dongle and see if XP will install it using built-in Bluetooth).

Please do let us know how it goes. Good luck!


Adrian <Adrian@discussions.microsoft.com> wrote on Sat, 11 Aug 2007:

>Tried your suggestion. Here is what happened. After I restarted my PC and
>conected the Bluetooth usb dongle I got the Microsoft Found New Hardware
>Wizard. It gives you two options--install automatically or install from a
>list or specific location. (Also, along either path you choose it always
>gives you an option to use a CD, if you have one from a vendor). I went down
>both paths in every conceivable way with appropriate restarts, and software
>uninstalls, and device uninstalls, etc. and always got the same result--the
>Blue Soleil drivers were installed although I had removed the software
>through the Add/Remove capability--apparently some files were locked and
>non-removable. I was never presented with the chance to use any other
>drivers as if Microsoft's bluetooth capability didn't exist. I can see all
>sorts of Microsoft Bluetooth files under \windows\System32 but they never
>seem to come into play. For example, I can see bthprops.cpl but can't "run"
>it, I can see the bthserv file which I believe has the Bluetooth Support
>services but it won't execute.
>
>On the hardware side my PC recognizes the usb Bluetooth device and says it
>is installed and working. I believe the problem is I don't have any
>Bluetooth Support service available in the services list and thus can't
>connect external Bluetooth enable devices, i.e., my phone, with my PC.
>
>I am mystified--no Microsoft Bluetooth capability that seems to be working
>or available, no Bluetooth icon in the Control Panel, No Bluetooth Support
>service in the services list, running absolutely the most up to date version
>of Windows XP SP2, and can't get anywhere. I appear to be cursed!!
>
--
Nightowl
 
S

Smirnoff

"Nightowl" <owl@[127.0.0.1]> wrote in message
news:KqYn2gPLxdwGFwRM@black.hole...
> Hi Adrian
>
> You will only see the Bluetooth icon in the Control Panel if you are
> using the Microsoft Bluetooth stack. If you're using the Blue Soleil
> stack, it won't appear.
>
> It's also not (usually) as simple as choosing one or the other it
> depends on the chipset in your dongle and whether it can work with the
> MS stack or not. There is a hack you can try (make a backup of the
> file
> first!) that work for some, but if it doesn't, you will have to use
> the
> Blue Soleil software that came with your dongle.
> http://joncellini.com/blog/archives/2004/10/07/further-adventures-with-bluetooth/
>
> I'd recommend following the procedure below before trying it, though.
>
> You definitely should have the Bluetooth Support Service running in
> the
> Services list if everything's properly installed, so I suspect it
> isn't.
> This might be because although you uninstalled Blue Soleil, there is a
> "ghost" of the old driver hanging around, which is why XP keeps re-
> installing it for you. To check this:
>
> Open a command window (Start | Run, type "cmd" without the quotes,
> click
> OK).
> At the prompt type:
> set devmgr_ show_nonpresent_devices=1 <enter>
> then type:
> devmgmt.msc <enter> (Device Manager opens up)
>
> [*Important!* Don't close the Command window yet -- otherwise the
> option
> you just set will be lost.]
>
> In Device Manager go to the View Menu and click on Show Hidden
> Devices.
> Now have a look and see what you have under Bluetooth. Also check
> under
> Network Adapters for any Bluetooth PAN entries. If you see, as well
> as your current normal entries, any grayed-out "ghost" duplicate
> entries
> in either place, delete the ghost and OK your way out. Close the
> command
> window.
>
> Now you can uninstall again and try re-installing the Blue Soleil
> software (or if trying the hack above, uninstall, then plug in the
> dongle and see if XP will install it using built-in Bluetooth).
>
> Please do let us know how it goes. Good luck!
>
>
> Adrian <Adrian@discussions.microsoft.com> wrote on Sat, 11 Aug 2007:
>
>>Tried your suggestion. Here is what happened. After I restarted my
>>PC and
>>conected the Bluetooth usb dongle I got the Microsoft Found New
>>Hardware
>>Wizard. It gives you two options--install automatically or install
>>from a
>>list or specific location. (Also, along either path you choose it
>>always
>>gives you an option to use a CD, if you have one from a vendor). I
>>went down
>>both paths in every conceivable way with appropriate restarts, and
>>software
>>uninstalls, and device uninstalls, etc. and always got the same
>>result--the
>>Blue Soleil drivers were installed although I had removed the software
>>through the Add/Remove capability--apparently some files were locked
>>and
>>non-removable. I was never presented with the chance to use any other
>>drivers as if Microsoft's bluetooth capability didn't exist. I can
>>see all
>>sorts of Microsoft Bluetooth files under \windows\System32 but they
>>never
>>seem to come into play. For example, I can see bthprops.cpl but can't
>>"run"
>>it, I can see the bthserv file which I believe has the Bluetooth
>>Support
>>services but it won't execute.


You don't RUN bthprops.cpl from Win Explorer (\windows\System32 ), but
from the command prompt
Start>Run


>>
>>On the hardware side my PC recognizes the usb Bluetooth device and
>>says it
>>is installed and working. I believe the problem is I don't have any
>>Bluetooth Support service available in the services list and thus
>>can't
>>connect external Bluetooth enable devices, i.e., my phone, with my PC.
>>
>>I am mystified--no Microsoft Bluetooth capability that seems to be
>>working
>>or available, no Bluetooth icon in the Control Panel, No Bluetooth
>>Support
>>service in the services list, running absolutely the most up to date
>>version
>>of Windows XP SP2, and can't get anywhere. I appear to be cursed!!
>>
> --
> Nightowl
 
A

Adrian

Just got your messages (Smirnoff and Nightowl). I will try your various
suggestions and let you know what happens. ----Adrian

"Smirnoff" wrote:

>
>
> "Nightowl" <owl@[127.0.0.1]> wrote in message
> news:KqYn2gPLxdwGFwRM@black.hole...
> > Hi Adrian
> >
> > You will only see the Bluetooth icon in the Control Panel if you are
> > using the Microsoft Bluetooth stack. If you're using the Blue Soleil
> > stack, it won't appear.
> >
> > It's also not (usually) as simple as choosing one or the other it
> > depends on the chipset in your dongle and whether it can work with the
> > MS stack or not. There is a hack you can try (make a backup of the
> > file
> > first!) that work for some, but if it doesn't, you will have to use
> > the
> > Blue Soleil software that came with your dongle.
> > http://joncellini.com/blog/archives/2004/10/07/further-adventures-with-bluetooth/
> >
> > I'd recommend following the procedure below before trying it, though.
> >
> > You definitely should have the Bluetooth Support Service running in
> > the
> > Services list if everything's properly installed, so I suspect it
> > isn't.
> > This might be because although you uninstalled Blue Soleil, there is a
> > "ghost" of the old driver hanging around, which is why XP keeps re-
> > installing it for you. To check this:
> >
> > Open a command window (Start | Run, type "cmd" without the quotes,
> > click
> > OK).
> > At the prompt type:
> > set devmgr_ show_nonpresent_devices=1 <enter>
> > then type:
> > devmgmt.msc <enter> (Device Manager opens up)
> >
> > [*Important!* Don't close the Command window yet -- otherwise the
> > option
> > you just set will be lost.]
> >
> > In Device Manager go to the View Menu and click on Show Hidden
> > Devices.
> > Now have a look and see what you have under Bluetooth. Also check
> > under
> > Network Adapters for any Bluetooth PAN entries. If you see, as well
> > as your current normal entries, any grayed-out "ghost" duplicate
> > entries
> > in either place, delete the ghost and OK your way out. Close the
> > command
> > window.
> >
> > Now you can uninstall again and try re-installing the Blue Soleil
> > software (or if trying the hack above, uninstall, then plug in the
> > dongle and see if XP will install it using built-in Bluetooth).
> >
> > Please do let us know how it goes. Good luck!
> >
> >
> > Adrian <Adrian@discussions.microsoft.com> wrote on Sat, 11 Aug 2007:
> >
> >>Tried your suggestion. Here is what happened. After I restarted my
> >>PC and
> >>conected the Bluetooth usb dongle I got the Microsoft Found New
> >>Hardware
> >>Wizard. It gives you two options--install automatically or install
> >>from a
> >>list or specific location. (Also, along either path you choose it
> >>always
> >>gives you an option to use a CD, if you have one from a vendor). I
> >>went down
> >>both paths in every conceivable way with appropriate restarts, and
> >>software
> >>uninstalls, and device uninstalls, etc. and always got the same
> >>result--the
> >>Blue Soleil drivers were installed although I had removed the software
> >>through the Add/Remove capability--apparently some files were locked
> >>and
> >>non-removable. I was never presented with the chance to use any other
> >>drivers as if Microsoft's bluetooth capability didn't exist. I can
> >>see all
> >>sorts of Microsoft Bluetooth files under \windows\System32 but they
> >>never
> >>seem to come into play. For example, I can see bthprops.cpl but can't
> >>"run"
> >>it, I can see the bthserv file which I believe has the Bluetooth
> >>Support
> >>services but it won't execute.
>
>
> You don't RUN bthprops.cpl from Win Explorer (\windows\System32 ), but
> from the command prompt
> Start>Run
>
>
> >>
> >>On the hardware side my PC recognizes the usb Bluetooth device and
> >>says it
> >>is installed and working. I believe the problem is I don't have any
> >>Bluetooth Support service available in the services list and thus
> >>can't
> >>connect external Bluetooth enable devices, i.e., my phone, with my PC.
> >>
> >>I am mystified--no Microsoft Bluetooth capability that seems to be
> >>working
> >>or available, no Bluetooth icon in the Control Panel, No Bluetooth
> >>Support
> >>service in the services list, running absolutely the most up to date
> >>version
> >>of Windows XP SP2, and can't get anywhere. I appear to be cursed!!
> >>
> > --
> > Nightowl
>
>
 
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