- Thread starter
- #21
A
Adrian
SUCCESS!! I now have a Bluetooth Icon in my Control Panel, Bluetooth Support
Service in my services list, and I'm using the Microsoft Bluetooth stack in
support of my USB dongle. I tried everything you guys suggested, except the
"hack" which I'm saving for a "rainy" day, and the results were perfect.
Thanks to you both, Smirnoff and Nightowl, for your patience and advice. I
truly appreciate it.
I did one other thing that I'll pass along for your edification although I
still believe I was successful due to your suggestions. I consulted the
Microsoft Knowledge Base and found and article, 911894, concerning an error
message that appears when you install a USB transceiver for a Microsoft
keyboard or optical mouse to configure Bluetooth. It didn't seem directly
related to my problem until I read the symptoms of the problem which included
no Bluetooth icon and no Bluetooth Support Service. The cause of this issue
was a missing registry entry for Bluetooth Support Service. The resolution
involved adding the missing registry entry. I followed the instructions to do
this modification as my entry was missing. If this had any impact of the
successful outcome it was only because of your previous help, particularly
with the "ghosting" problem.
Thanks again for all your help. I learned quite a bit that will no doubt be
helpful in the future.
Regards-----Adrian
"Adrian" wrote:
> Just got your messages (Smirnoff and Nightowl). I will try your various
> suggestions and let you know what happens. ----Adrian
>
> "Smirnoff" wrote:
>
> >
> >
> > "Nightowl" <owl@[127.0.0.1]> wrote in message
> > news:KqYn2gPLxdwGFwRM@black.hole...
> > > Hi Adrian
> > >
> > > You will only see the Bluetooth icon in the Control Panel if you are
> > > using the Microsoft Bluetooth stack. If you're using the Blue Soleil
> > > stack, it won't appear.
> > >
> > > It's also not (usually) as simple as choosing one or the other it
> > > depends on the chipset in your dongle and whether it can work with the
> > > MS stack or not. There is a hack you can try (make a backup of the
> > > file
> > > first!) that work for some, but if it doesn't, you will have to use
> > > the
> > > Blue Soleil software that came with your dongle.
> > > http://joncellini.com/blog/archives/2004/10/07/further-adventures-with-bluetooth/
> > >
> > > I'd recommend following the procedure below before trying it, though.
> > >
> > > You definitely should have the Bluetooth Support Service running in
> > > the
> > > Services list if everything's properly installed, so I suspect it
> > > isn't.
> > > This might be because although you uninstalled Blue Soleil, there is a
> > > "ghost" of the old driver hanging around, which is why XP keeps re-
> > > installing it for you. To check this:
> > >
> > > Open a command window (Start | Run, type "cmd" without the quotes,
> > > click
> > > OK).
> > > At the prompt type:
> > > set devmgr_ show_nonpresent_devices=1 <enter>
> > > then type:
> > > devmgmt.msc <enter> (Device Manager opens up)
> > >
> > > [*Important!* Don't close the Command window yet -- otherwise the
> > > option
> > > you just set will be lost.]
> > >
> > > In Device Manager go to the View Menu and click on Show Hidden
> > > Devices.
> > > Now have a look and see what you have under Bluetooth. Also check
> > > under
> > > Network Adapters for any Bluetooth PAN entries. If you see, as well
> > > as your current normal entries, any grayed-out "ghost" duplicate
> > > entries
> > > in either place, delete the ghost and OK your way out. Close the
> > > command
> > > window.
> > >
> > > Now you can uninstall again and try re-installing the Blue Soleil
> > > software (or if trying the hack above, uninstall, then plug in the
> > > dongle and see if XP will install it using built-in Bluetooth).
> > >
> > > Please do let us know how it goes. Good luck!
> > >
> > >
> > > Adrian <Adrian@discussions.microsoft.com> wrote on Sat, 11 Aug 2007:
> > >
> > >>Tried your suggestion. Here is what happened. After I restarted my
> > >>PC and
> > >>conected the Bluetooth usb dongle I got the Microsoft Found New
> > >>Hardware
> > >>Wizard. It gives you two options--install automatically or install
> > >>from a
> > >>list or specific location. (Also, along either path you choose it
> > >>always
> > >>gives you an option to use a CD, if you have one from a vendor). I
> > >>went down
> > >>both paths in every conceivable way with appropriate restarts, and
> > >>software
> > >>uninstalls, and device uninstalls, etc. and always got the same
> > >>result--the
> > >>Blue Soleil drivers were installed although I had removed the software
> > >>through the Add/Remove capability--apparently some files were locked
> > >>and
> > >>non-removable. I was never presented with the chance to use any other
> > >>drivers as if Microsoft's bluetooth capability didn't exist. I can
> > >>see all
> > >>sorts of Microsoft Bluetooth files under \windows\System32 but they
> > >>never
> > >>seem to come into play. For example, I can see bthprops.cpl but can't
> > >>"run"
> > >>it, I can see the bthserv file which I believe has the Bluetooth
> > >>Support
> > >>services but it won't execute.
> >
> >
> > You don't RUN bthprops.cpl from Win Explorer (\windows\System32 ), but
> > from the command prompt
> > Start>Run
> >
> >
> > >>
> > >>On the hardware side my PC recognizes the usb Bluetooth device and
> > >>says it
> > >>is installed and working. I believe the problem is I don't have any
> > >>Bluetooth Support service available in the services list and thus
> > >>can't
> > >>connect external Bluetooth enable devices, i.e., my phone, with my PC.
> > >>
> > >>I am mystified--no Microsoft Bluetooth capability that seems to be
> > >>working
> > >>or available, no Bluetooth icon in the Control Panel, No Bluetooth
> > >>Support
> > >>service in the services list, running absolutely the most up to date
> > >>version
> > >>of Windows XP SP2, and can't get anywhere. I appear to be cursed!!
> > >>
> > > --
> > > Nightowl
> >
> >
Service in my services list, and I'm using the Microsoft Bluetooth stack in
support of my USB dongle. I tried everything you guys suggested, except the
"hack" which I'm saving for a "rainy" day, and the results were perfect.
Thanks to you both, Smirnoff and Nightowl, for your patience and advice. I
truly appreciate it.
I did one other thing that I'll pass along for your edification although I
still believe I was successful due to your suggestions. I consulted the
Microsoft Knowledge Base and found and article, 911894, concerning an error
message that appears when you install a USB transceiver for a Microsoft
keyboard or optical mouse to configure Bluetooth. It didn't seem directly
related to my problem until I read the symptoms of the problem which included
no Bluetooth icon and no Bluetooth Support Service. The cause of this issue
was a missing registry entry for Bluetooth Support Service. The resolution
involved adding the missing registry entry. I followed the instructions to do
this modification as my entry was missing. If this had any impact of the
successful outcome it was only because of your previous help, particularly
with the "ghosting" problem.
Thanks again for all your help. I learned quite a bit that will no doubt be
helpful in the future.
Regards-----Adrian
"Adrian" wrote:
> Just got your messages (Smirnoff and Nightowl). I will try your various
> suggestions and let you know what happens. ----Adrian
>
> "Smirnoff" wrote:
>
> >
> >
> > "Nightowl" <owl@[127.0.0.1]> wrote in message
> > news:KqYn2gPLxdwGFwRM@black.hole...
> > > Hi Adrian
> > >
> > > You will only see the Bluetooth icon in the Control Panel if you are
> > > using the Microsoft Bluetooth stack. If you're using the Blue Soleil
> > > stack, it won't appear.
> > >
> > > It's also not (usually) as simple as choosing one or the other it
> > > depends on the chipset in your dongle and whether it can work with the
> > > MS stack or not. There is a hack you can try (make a backup of the
> > > file
> > > first!) that work for some, but if it doesn't, you will have to use
> > > the
> > > Blue Soleil software that came with your dongle.
> > > http://joncellini.com/blog/archives/2004/10/07/further-adventures-with-bluetooth/
> > >
> > > I'd recommend following the procedure below before trying it, though.
> > >
> > > You definitely should have the Bluetooth Support Service running in
> > > the
> > > Services list if everything's properly installed, so I suspect it
> > > isn't.
> > > This might be because although you uninstalled Blue Soleil, there is a
> > > "ghost" of the old driver hanging around, which is why XP keeps re-
> > > installing it for you. To check this:
> > >
> > > Open a command window (Start | Run, type "cmd" without the quotes,
> > > click
> > > OK).
> > > At the prompt type:
> > > set devmgr_ show_nonpresent_devices=1 <enter>
> > > then type:
> > > devmgmt.msc <enter> (Device Manager opens up)
> > >
> > > [*Important!* Don't close the Command window yet -- otherwise the
> > > option
> > > you just set will be lost.]
> > >
> > > In Device Manager go to the View Menu and click on Show Hidden
> > > Devices.
> > > Now have a look and see what you have under Bluetooth. Also check
> > > under
> > > Network Adapters for any Bluetooth PAN entries. If you see, as well
> > > as your current normal entries, any grayed-out "ghost" duplicate
> > > entries
> > > in either place, delete the ghost and OK your way out. Close the
> > > command
> > > window.
> > >
> > > Now you can uninstall again and try re-installing the Blue Soleil
> > > software (or if trying the hack above, uninstall, then plug in the
> > > dongle and see if XP will install it using built-in Bluetooth).
> > >
> > > Please do let us know how it goes. Good luck!
> > >
> > >
> > > Adrian <Adrian@discussions.microsoft.com> wrote on Sat, 11 Aug 2007:
> > >
> > >>Tried your suggestion. Here is what happened. After I restarted my
> > >>PC and
> > >>conected the Bluetooth usb dongle I got the Microsoft Found New
> > >>Hardware
> > >>Wizard. It gives you two options--install automatically or install
> > >>from a
> > >>list or specific location. (Also, along either path you choose it
> > >>always
> > >>gives you an option to use a CD, if you have one from a vendor). I
> > >>went down
> > >>both paths in every conceivable way with appropriate restarts, and
> > >>software
> > >>uninstalls, and device uninstalls, etc. and always got the same
> > >>result--the
> > >>Blue Soleil drivers were installed although I had removed the software
> > >>through the Add/Remove capability--apparently some files were locked
> > >>and
> > >>non-removable. I was never presented with the chance to use any other
> > >>drivers as if Microsoft's bluetooth capability didn't exist. I can
> > >>see all
> > >>sorts of Microsoft Bluetooth files under \windows\System32 but they
> > >>never
> > >>seem to come into play. For example, I can see bthprops.cpl but can't
> > >>"run"
> > >>it, I can see the bthserv file which I believe has the Bluetooth
> > >>Support
> > >>services but it won't execute.
> >
> >
> > You don't RUN bthprops.cpl from Win Explorer (\windows\System32 ), but
> > from the command prompt
> > Start>Run
> >
> >
> > >>
> > >>On the hardware side my PC recognizes the usb Bluetooth device and
> > >>says it
> > >>is installed and working. I believe the problem is I don't have any
> > >>Bluetooth Support service available in the services list and thus
> > >>can't
> > >>connect external Bluetooth enable devices, i.e., my phone, with my PC.
> > >>
> > >>I am mystified--no Microsoft Bluetooth capability that seems to be
> > >>working
> > >>or available, no Bluetooth icon in the Control Panel, No Bluetooth
> > >>Support
> > >>service in the services list, running absolutely the most up to date
> > >>version
> > >>of Windows XP SP2, and can't get anywhere. I appear to be cursed!!
> > >>
> > > --
> > > Nightowl
> >
> >