An Internet Explorer 6 Frustrating Problem

[PA Bear]

turbguy wrote:
>> turbguy wrote:
>>> PA Bear,
>>
>>> Thanx for the suggestion. Yes, I have WIN98SE. I performed the tasks
>>> exactly as you wrote, all went OK, until reboot, when the SAME error
>>> message:
>>
>>> 'An error occured loading "C\WINDOWS\SYSTEM\mstime.dll". The filemay
>>> not have been installed or it has been corrupted'
>>
>>> AGAIN ocurred....
>>
>>> Still frustrated and looking for help.
>>
>>> Nom, other programs cannot locate .DLL's, even though I can easily
>>> find them where they should be. Is there some registry errors??
>>
>>> Any suggestions??
>>
>> To keep track of things, it helps immensely if you include all of the
>> previous message(s) in your replies to the newsgroup. Thank you.
>>
>> What's your current version of IE (see IE Help > About e.g.,
>> 5.00.3105.0106)? Is it working OK?
>>
>> Have you ever had occasion to reinstall Win98?
>
> Current version if IE is 6.0.2800.1106IS
>
> I just checked the MSTIME.DLL version again and it's still
>
> 6.00.2800.1538
> Modified Friday, March 03, 2006 5:15:12 PM
>
> I had attempted to re-install WIN 98SE from the disc. During the
> process (after 100% of the files are installed), upon the first
> automatic restart, the regestry checker comes in and installs a backup
> registry, and the installation never really "completes". Tried this
> several times in a row. Strange how a BACKUP registry still gets
> restored from a backup AGAIN upon another re-installation attempt, eh?

Somehow you're running an ISP-customized version of IE (as denoted by the IS
in "6.0.2800.1106IS"), but it wasn't necessarily IE v6 that was customized.
(IOW, it may have been, e.g., IE5.5 SP1 IE5.5 or IE5.01 SP1.) This may
have something to do with it.

That being said, other than the error involving MSTIME.DLL when you attempt
to Repair or Overinstall IE6 SP1, is IE6 working OK for you or is it still
"crashing" (as posted by you in your first post in this thread)?
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.org/

 

[PA Bear]

turbguy wrote:
> On Sep 24, 1:02 am, turbguy <wkarb...@gmail.com> wrote:
>> I have had many recent crashes on IE6, SP1 (particulary on content-
>> rich sites, such as nhl.com). When I try to repair it through the add/
>> remove programs part of Control Panel, repair stops and says it cannot
>> be repaired, please run setup again. The details show it cannot load
>> "mstime.dll". I downloaded a good copy of "mstime.dll" and put it in
>> the windows/system folder. Upon further IE6 repair attempts, I get
>> the identical error.
>>
>> Any suggestions??
>
> This set of posts is getting somewhat convoluted. Let me try my
> summary of EI issues in one post, and actions in another.
>
> About a week ago, I noticed that "high content" web sites, such as
> NFL.com (which has a LOT of animated adds) acted really strange.
> After the page was fully downloaded (no more network activity
> confirmed), almost the ENTIRE web page would flash, blink (repaint?)
> with any change of ANY animation on the page. If I tried to click on
> any link on the page, I got the "WHITE-BOX" error that IE caused a
> problem with an "Ignore" button and a "Close" button. Neither button
> did much of anything. "Typically" (I tried many times) the system
> just hung up and I had to reset to reboot. Several times the "Close"
> button brought up more white boxes, with different backround programs
> with the same situation. In all cases, I had to reset the machine to
> reboot.
>
> I eventually started Process Explorer to monitor what was going on
> while I revisited nfl.com. I found that, EVEN AFTER THE PAGE WAS
> FULLY LOADED, IE was using more than 50% of the CPU to keep the page
> up! If I clicked on any link, CPU usage rose 100%, then guess what,
> PROCESS EXPLORER got the "white box" display! Then IE got the White
> Box display, then the system was hung.
>
> Somehow, pages with a lot of animation were demanding what I beleive
> to be excessive amounts of CPU load. This apparently caused isues
> with any (many) other backround programs and brought the system down.
>
> Anybody else experiencing this??

Wish I'd read this reply before posting my last one.

Sounds like a hijackware problem to me.

Run a /thorough/ check for hijackware, including posting your hijackthis log
to an appropriate forum.

Checking for/Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://aumha.net/viewtopic.php?t=5878
http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Introduction
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine2.blogspot.com/
http://www.elephantboycomputers.com/page2.html#Removing_Malware

When all else fails, HijackThis v2.0.2
(http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use.
It will help you to both identify and remove any hijackware/spyware with
assistance from an expert. **Post your log to
http://forums.spybot.info/forumdisplay.php?f=22,
http://castlecops.com/forum67.html,
http://forums.subratam.org/index.php?showforum=7,
http://aumha.net/viewforum.php?f=30, or other appropriate forums for expert
analysis, not here.**

If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.org/

 

[Bill in Co.]

PA Bear wrote:
> turbguy wrote:
>> On Sep 24, 1:02 am, turbguy <wkarb...@gmail.com> wrote:
>>> I have had many recent crashes on IE6, SP1 (particulary on content-
>>> rich sites, such as nhl.com). When I try to repair it through the add/
>>> remove programs part of Control Panel, repair stops and says it cannot
>>> be repaired, please run setup again. The details show it cannot load
>>> "mstime.dll". I downloaded a good copy of "mstime.dll" and put it in
>>> the windows/system folder. Upon further IE6 repair attempts, I get
>>> the identical error.
>>>
>>> Any suggestions??
>>
>> This set of posts is getting somewhat convoluted. Let me try my
>> summary of EI issues in one post, and actions in another.
>>
>> About a week ago, I noticed that "high content" web sites, such as
>> NFL.com (which has a LOT of animated adds) acted really strange.
>> After the page was fully downloaded (no more network activity
>> confirmed), almost the ENTIRE web page would flash, blink (repaint?)
>> with any change of ANY animation on the page. If I tried to click on
>> any link on the page, I got the "WHITE-BOX" error that IE caused a
>> problem with an "Ignore" button and a "Close" button. Neither button
>> did much of anything. "Typically" (I tried many times) the system
>> just hung up and I had to reset to reboot. Several times the "Close"
>> button brought up more white boxes, with different backround programs
>> with the same situation. In all cases, I had to reset the machine to
>> reboot.
>>
>> I eventually started Process Explorer to monitor what was going on
>> while I revisited nfl.com. I found that, EVEN AFTER THE PAGE WAS
>> FULLY LOADED, IE was using more than 50% of the CPU to keep the page
>> up! If I clicked on any link, CPU usage rose 100%, then guess what,
>> PROCESS EXPLORER got the "white box" display! Then IE got the White
>> Box display, then the system was hung.
>>
>> Somehow, pages with a lot of animation were demanding what I beleive
>> to be excessive amounts of CPU load. This apparently caused isues
>> with any (many) other backround programs and brought the system down.
>>
>> Anybody else experiencing this??
>
> Wish I'd read this reply before posting my last one.
>
> Sounds like a hijackware problem to me.

I think so too.

 

[PCR]

turbguy wrote:
| On Sep 24, 1:02 am, turbguy <wkarb...@gmail.com> wrote:
|> I have had many recent crashes on IE6, SP1 (particulary on content-
|> rich sites, such as nhl.com). When I try to repair it through the
|> add/ remove programs part of Control Panel, repair stops and says it
|> cannot be repaired, please run setup again. The details show it
|> cannot load "mstime.dll". I downloaded a good copy of "mstime.dll"
|> and put it in the windows/system folder. Upon further IE6 repair
|> attempts, I get the identical error.
|>
|> Any suggestions??
|
| This set of posts is getting somewhat convoluted. Let me try my
| summary of EI issues in one post, and actions in another.
|
| About a week ago, I noticed that "high content" web sites, such as
| NFL.com (which has a LOT of animated adds) acted really strange.
| After the page was fully downloaded (no more network activity
| confirmed), almost the ENTIRE web page would flash, blink (repaint?)
| with any change of ANY animation on the page. If I tried to click on
| any link on the page, I got the "WHITE-BOX" error that IE caused a
| problem with an "Ignore" button and a "Close" button. Neither button
| did much of anything. "Typically" (I tried many times) the system
| just hung up and I had to reset to reboot. Several times the "Close"
| button brought up more white boxes, with different backround programs
| with the same situation. In all cases, I had to reset the machine to
| reboot.
|
| I eventually started Process Explorer to monitor what was going on
| while I revisited nfl.com. I found that, EVEN AFTER THE PAGE WAS
| FULLY LOADED, IE was using more than 50% of the CPU to keep the page
| up! If I clicked on any link, CPU usage rose 100%, then guess what,
| PROCESS EXPLORER got the "white box" display! Then IE got the White
| Box display, then the system was hung.
|
| Somehow, pages with a lot of animation were demanding what I beleive
| to be excessive amounts of CPU load. This apparently caused isues
| with any (many) other backround programs and brought the system down.
|
| Anybody else experiencing this??

In the face of Dan's & Bear's scary comments, STILL I did click...
http://www.nfl.com/

It did load truly a ton of TIFs that avast! Antivirus did scan-- I have
it set to display them in pop-up boxes. There was no report of a virus
coming in. A few times the screen did blink blue during its download.
However, I had no crash. The screen remains active after downloading, as
some images are animated & do change. Process Explorer reports CPU usage
for that IE instance to be as low as in the 20%'s & as high as in the
50%'s. After clicking a link on the page, CPU usage rose into the 70%'s.
Also, typing is SLOW!

Uh-oh, my Kerio Firewall has asked twice for permission that I
denied...!...

'Internet Explorer' from your computer wants to connect to
72.246.30.180, port 1935

'Internet Explorer' from your computer wants to connect to
72.246.30.179, port 443

I also denied all its Cookie offerings. I don't like that site at all!
Lucky I'm a baseball guy! After closing Process Explorer, typing is
normal, though. (It uses a lot of CPU, itself.) Let me click another
link... typing is near-normal after the download, even though animation
continues. Everything is perfectly normal after closing the site, that I
can see.

SO... its a BUSY site, but didn't crash me. Do run those badie-detectors
Bear suggested-- & let me know the result. But I thankfully don't
immediately see anything especially suspicious in my own HiJackThis
report.


--
Thanks or Good Luck,
There may be humor in this post, and,
Naturally, you will not sue,
Should things get worse after this,
PCR
pcrrcp@netzero.net

 

[turbguy]

On Sep 26, 3:57 pm, "Bill in Co." <not_really_h...@earthlink.net>
wrote:
> PA Bear wrote:
> > turbguy wrote:
> >> On Sep 24, 1:02 am, turbguy <wkarb...@gmail.com> wrote:
> >>> I have had many recent crashes on IE6, SP1 (particulary on content-
> >>> rich sites, such as nhl.com). When I try to repair it through the add/
> >>> remove programs part of Control Panel, repair stops and says it cannot
> >>> be repaired, please run setup again. The details show it cannot load
> >>> "mstime.dll". I downloaded a good copy of "mstime.dll" and put it in
> >>> the windows/system folder. Upon further IE6 repair attempts, I get
> >>> the identical error.
>
> >>> Any suggestions??
>
> >> This set of posts is getting somewhat convoluted. Let me try my
> >> summary of EI issues in one post, and actions in another.
>
> >> About a week ago, I noticed that "high content" web sites, such as
> >> NFL.com (which has a LOT of animated adds) acted really strange.
> >> After the page was fully downloaded (no more network activity
> >> confirmed), almost the ENTIRE web page would flash, blink (repaint?)
> >> with any change of ANY animation on the page. If I tried to click on
> >> any link on the page, I got the "WHITE-BOX" error that IE caused a
> >> problem with an "Ignore" button and a "Close" button. Neither button
> >> did much of anything. "Typically" (I tried many times) the system
> >> just hung up and I had to reset to reboot. Several times the "Close"
> >> button brought up more white boxes, with different backround programs
> >> with the same situation. In all cases, I had to reset the machine to
> >> reboot.
>
> >> I eventually started Process Explorer to monitor what was going on
> >> while I revisited nfl.com. I found that, EVEN AFTER THE PAGE WAS
> >> FULLY LOADED, IE was using more than 50% of the CPU to keep the page
> >> up! If I clicked on any link, CPU usage rose 100%, then guess what,
> >> PROCESS EXPLORER got the "white box" display! Then IE got the White
> >> Box display, then the system was hung.
>
> >> Somehow, pages with a lot of animation were demanding what I beleive
> >> to be excessive amounts of CPU load. This apparently caused isues
> >> with any (many) other backround programs and brought the system down.
>
> >> Anybody else experiencing this??
>
> > Wish I'd read this reply before posting my last one.
>
> > Sounds like a hijackware problem to me.
>
> I think so too.- Hide quoted text -
>
> - Show quoted text -

Well, I did a scan with Spybot S&D, no change, then a scan with
XoftSpySE, it found a LOT more bad stuff! I permitted it to fix
everything, and re-booted.

I then went back to nfl.com and NO FLASHING, NO BLINKING! However,
upon clicking on the page, another page partially loaded, then the
"White Box" returned... IEXPLORE caused a problem....CLOSE or
IGNORE. Details of following screens were as follows...

IEXPLORE caused an invalid page fault in
module GDI.EXE at 0001:0000722c.
Registers:
EAX=00100001 CS=058f EIP=0000722c EFLGS=00000202
EBX=0000c04f SS=6137 ESP=0000ad08 EBP=0000ad0c


and eventually I have to reboot...The START button will "push down",
but stays "down" and does nothing...



I see a Microsoft acrticle about this, but it deals with an error
message upon printing a page, due to a corrupted font "BD DENVER",
which does not exist in my font folder..


Seems there's always more than one problem...

Anybody got a suggestion given this "new" information?

 

[Bill in Co.]

turbguy wrote:
> On Sep 26, 3:57 pm, "Bill in Co." <not_really_h...@earthlink.net>
> wrote:
>> PA Bear wrote:
>>> turbguy wrote:
>>>> On Sep 24, 1:02 am, turbguy <wkarb...@gmail.com> wrote:
>>>>> I have had many recent crashes on IE6, SP1 (particulary on content-
>>>>> rich sites, such as nhl.com). When I try to repair it through the add/
>>>>> remove programs part of Control Panel, repair stops and says it cannot
>>>>> be repaired, please run setup again. The details show it cannot load
>>>>> "mstime.dll". I downloaded a good copy of "mstime.dll" and put it in
>>>>> the windows/system folder. Upon further IE6 repair attempts, I get
>>>>> the identical error.
>>
>>>>> Any suggestions??
>>
>>>> This set of posts is getting somewhat convoluted. Let me try my
>>>> summary of EI issues in one post, and actions in another.
>>
>>>> About a week ago, I noticed that "high content" web sites, such as
>>>> NFL.com (which has a LOT of animated adds) acted really strange.
>>>> After the page was fully downloaded (no more network activity
>>>> confirmed), almost the ENTIRE web page would flash, blink (repaint?)
>>>> with any change of ANY animation on the page. If I tried to click on
>>>> any link on the page, I got the "WHITE-BOX" error that IE caused a
>>>> problem with an "Ignore" button and a "Close" button. Neither button
>>>> did much of anything. "Typically" (I tried many times) the system
>>>> just hung up and I had to reset to reboot. Several times the "Close"
>>>> button brought up more white boxes, with different backround programs
>>>> with the same situation. In all cases, I had to reset the machine to
>>>> reboot.
>>
>>>> I eventually started Process Explorer to monitor what was going on
>>>> while I revisited nfl.com. I found that, EVEN AFTER THE PAGE WAS
>>>> FULLY LOADED, IE was using more than 50% of the CPU to keep the
>>>> page up! If I clicked on any link, CPU usage rose 100%, then guess
what,
>>>> PROCESS EXPLORER got the "white box" display! Then IE got the White
>>>> Box display, then the system was hung.
>>
>>>> Somehow, pages with a lot of animation were demanding what I beleive
>>>> to be excessive amounts of CPU load. This apparently caused isues
>>>> with any (many) other backround programs and brought the system down.
>>
>>>> Anybody else experiencing this??
>>
>>> Wish I'd read this reply before posting my last one.
>>
>>> Sounds like a hijackware problem to me.
>>
>> I think so too.- Hide quoted text -
>>
>> - Show quoted text -
>
> Well, I did a scan with Spybot S&D, no change, then a scan with
> XoftSpySE, it found a LOT more bad stuff! I permitted it to fix
> everything, and re-booted.
>
> I then went back to nfl.com and NO FLASHING, NO BLINKING! However,
> upon clicking on the page, another page partially loaded, then the
> "White Box" returned... IEXPLORE caused a problem....CLOSE or
> IGNORE. Details of following screens were as follows...
>
> IEXPLORE caused an invalid page fault in
> module GDI.EXE at 0001:0000722c.
> Registers:
> EAX=00100001 CS=058f EIP=0000722c EFLGS=00000202
> EBX=0000c04f SS=6137 ESP=0000ad08 EBP=0000ad0c
>
> and eventually I have to reboot...The START button will "push down",
> but stays "down" and does nothing...
>
> I see a Microsoft acrticle about this, but it deals with an error
> message upon printing a page, due to a corrupted font "BD DENVER",
> which does not exist in my font folder..
>
> Seems there's always more than one problem...
>
> Anybody got a suggestion given this "new" information?

If you have indeed cleaned out all the malware, and are able to shut down
completely, and then reboot up the system without any more detected malware
problems, then perhaps you can reinstall IE at this point. At least
that's one suggestion. And if that doesn't work, and you still keep
getting these page fault errors and are unable to go further with it in
debugging here, you might consider a fresh new install of windows, painful
as that is.

 

[Dan]

1. Your best solution is to backup data that you need and fully scan it
with antivirus and antispyware for problems.

2. Prepare for a complete format of your PC (Get needed cd's, floppies,
manuals, techinical friend's help if you need it, etc.)

3. Format after you are all set

4. Reinstall Windows and programs

5. In the future make sure you make backups frequently of your data and
have proper safety precautions in place before connecting to the Internet

 

[PA Bear]

turbguy wrote:
> On Sep 26, 3:57 pm, "Bill in Co." <not_really_h...@earthlink.net>
> wrote:
>> PA Bear wrote:
>>> turbguy wrote:
>>>> On Sep 24, 1:02 am, turbguy <wkarb...@gmail.com> wrote:
>>>>> I have had many recent crashes on IE6, SP1 (particulary on content-
>>>>> rich sites, such as nhl.com). When I try to repair it through the add/
>>>>> remove programs part of Control Panel, repair stops and says it cannot
>>>>> be repaired, please run setup again. The details show it cannot load
>>>>> "mstime.dll". I downloaded a good copy of "mstime.dll" and put it in
>>>>> the windows/system folder. Upon further IE6 repair attempts, I get
>>>>> the identical error.
>>
>>>>> Any suggestions??
>>
>>>> This set of posts is getting somewhat convoluted. Let me try my
>>>> summary of EI issues in one post, and actions in another.
>>
>>>> About a week ago, I noticed that "high content" web sites, such as
>>>> NFL.com (which has a LOT of animated adds) acted really strange.
>>>> After the page was fully downloaded (no more network activity
>>>> confirmed), almost the ENTIRE web page would flash, blink (repaint?)
>>>> with any change of ANY animation on the page. If I tried to click on
>>>> any link on the page, I got the "WHITE-BOX" error that IE caused a
>>>> problem with an "Ignore" button and a "Close" button. Neither button
>>>> did much of anything. "Typically" (I tried many times) the system
>>>> just hung up and I had to reset to reboot. Several times the "Close"
>>>> button brought up more white boxes, with different backround programs
>>>> with the same situation. In all cases, I had to reset the machine to
>>>> reboot.
>>
>>>> I eventually started Process Explorer to monitor what was going on
>>>> while I revisited nfl.com. I found that, EVEN AFTER THE PAGE WAS
>>>> FULLY LOADED, IE was using more than 50% of the CPU to keep the page
>>>> up! If I clicked on any link, CPU usage rose 100%, then guess what,
>>>> PROCESS EXPLORER got the "white box" display! Then IE got the White
>>>> Box display, then the system was hung.
>>
>>>> Somehow, pages with a lot of animation were demanding what I beleive
>>>> to be excessive amounts of CPU load. This apparently caused isues
>>>> with any (many) other backround programs and brought the system down.
>>
>>>> Anybody else experiencing this??
>>
>>> Wish I'd read this reply before posting my last one.
>>
>>> Sounds like a hijackware problem to me.
>>
>> I think so too.- Hide quoted text -
>>
>> - Show quoted text -
>
> Well, I did a scan with Spybot S&D, no change, then a scan with
> XoftSpySE, it found a LOT more bad stuff! I permitted it to fix
> everything, and re-booted.
>
> I then went back to nfl.com and NO FLASHING, NO BLINKING! However,
> upon clicking on the page, another page partially loaded, then the
> "White Box" returned... IEXPLORE caused a problem....CLOSE or
> IGNORE. Details of following screens were as follows...
>
> IEXPLORE caused an invalid page fault in
> module GDI.EXE at 0001:0000722c.
> Registers:
> EAX=00100001 CS=058f EIP=0000722c EFLGS=00000202
> EBX=0000c04f SS=6137 ESP=0000ad08 EBP=0000ad0c
>
>
> and eventually I have to reboot...The START button will "push down",
> but stays "down" and does nothing...
>
> I see a Microsoft acrticle about this, but it deals with an error
> message upon printing a page, due to a corrupted font "BD DENVER",
> which does not exist in my font folder..
>
> Seems there's always more than one problem...
>
> Anybody got a suggestion given this "new" information?

Yes, post your HijackThis log in an appropriate forum for review by an
expert. See my previous reply. (I wouldn't recommend installing or using
XoftSpy.)
--
~PA Bear

 

[Dan]

I have posted to a Hijack This site in the past and it was to the bleeping
site and they were very helpful. However, later on I still had to do a
backup, format and reinstall of Windows 98 Second Edition because my system
was too far gone in the past. Hopefully, Robear's solution will work for
you and I would make it my first choice then follow my advice if you are not
satisfied after also doing full anti-spyware scans with utilities such as
Spybot Search and Destroy and doing a full anti-virus scan with a utility
such as AVG antivirus.