windows 7 upgrade advisior

[Rohangustav]

hey,


whenever i try to run Windows 7 upgrade advisor i always get this error :

Windows 7 Upgrade Advisor was unable to reach the Microsoft server for compatibility information. Check you internet connection

i have tried various method given by this community like:


1. turning on/off my proxy setting


2. boot clean up.


3. turning off all my security features


yet to no avail , it always gives the same error , can anyone help me??


i'm using windows XP SP3 , win 7 upgrade advisior v 2.0.5002.0


and here is my report from %temp%\wuadiagnostics.log ( and i tried the links there , none of them are opening)

[13/01/2019 05:20:28] MaxConnectionAttempts = 3​

[13/01/2019 05:20:28] ConnectionTimeout = 60000​

[13/01/2019 05:20:28] Using web service: http://aeos.microsoft.com/compatibilityexchange/compatibilityexchange.svc​

[13/01/2019 05:20:28] Exception: The remote name could not be resolved: 'aeos.microsoft.com'​

at System.Net.HttpWebRequest.GetRequestStream()​

at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)​

at Microsoft.WUA.Data.CompatibilityExchangeService.GetServiceInformation(ClientInfo clientInfo)​

at Microsoft.WUA.Data.ApplicationExperienceWebService.GetServiceInformation(ClientInfo clientInfo)​

at Microsoft.WUA.Data.ServiceFacade.GetWebServiceConfiguration()​

at Microsoft.WUA.Data.ServiceFacade.Initialize(IWebServiceCompatibilityDataProvider webServiceIn, ISystemDataProvider systemDataProvider)​

[13/01/2019 05:20:28] WebExceptionStatus: NameResolutionFailure​

[13/01/2019 05:20:28] Checking to see if Internet connection exists.​

[13/01/2019 05:20:28] Retry: 0​

[13/01/2019 05:20:28] Url: 'http://aeos.microsoft.com/compatibilityexchange/compatibilityexchange.svc'​

[13/01/2019 05:20:28] -------------Proxy List------------​

[13/01/2019 05:20:28] Starting device scan...​

[13/01/2019 05:20:28] Going to run Device Inventory​

[13/01/2019 05:20:28] Running: C:\Program Files\Microsoft Windows 7 Upgrade Advisor\AeInventory.exe /DEVICES /OUTPUT "C:\Local Settings\Temp\WuaTemp\DeviceInventory.xml" /UNFILTEREDDEVICES "C:\Local Settings\Temp\WuaTemp\UnfilteredDevices.xml"​

[13/01/2019 05:20:39] Ran: C:\Program Files\Microsoft Windows 7 Upgrade Advisor\AeInventory.exe /DEVICES /OUTPUT "C:\Local Settings\Temp\WuaTemp\DeviceInventory.xml" /UNFILTEREDDEVICES "C:\Local Settings\Temp\WuaTemp\UnfilteredDevices.xml" successfully​

[13/01/2019 05:20:40] Running: C:\Program Files\Microsoft Windows 7 Upgrade Advisor\QueryAppBlock.exe /DEVICES "C:\Local Settings\Temp\WuaTemp\DeviceInventory.xml" "C:\Local Settings\Temp\WuaTemp\QueryDeviceBiosData.xml" 6.1.7600.0 "C:\Program Files\Microsoft Windows 7 Upgrade Advisor\drvmain.sdb"​

[13/01/2019 05:20:41] Ran: C:\Program Files\Microsoft Windows 7 Upgrade Advisor\QueryAppBlock.exe /DEVICES "C:\Local Settings\Temp\WuaTemp\DeviceInventory.xml" "C:\Local Settings\Temp\WuaTemp\QueryDeviceBiosData.xml" 6.1.7600.0 "C:\Program Files\Microsoft Windows 7 Upgrade Advisor\drvmain.sdb" successfully​

[13/01/2019 05:20:41] Finished running QueryAppBlock to get device and bios blocks​

[13/01/2019 05:20:41] Going to parse device and bios blocks xml from C:\Local Settings\Temp\WuaTemp\QueryDeviceBiosData.xml​

MatchingIDs to get ratings for:​

hdaudio\func_01&ven_10de&dev_0051​

hdaudio\func_01&ven_10ec&dev_0883​

pci\ven_10de&dev_128b​

pci\ven_8086&dev_1094​

pci\ven_8086&dev_244e​

pci\ven_8086&dev_2770​

pci\ven_8086&dev_2771​

pci\ven_8086&dev_27b8​

pci\ven_8086&dev_27d0​

pci\ven_8086&dev_27d4​

pci\ven_8086&dev_27d6​

pci\ven_8086&dev_27da​

usb\class_08&subclass_06&prot_50​

[13/01/2019 05:20:41] Devices: Retry #0 sending 13 devices​

[13/01/2019 05:20:41] Exception: The remote name could not be resolved: 'aeos.microsoft.com'​

at System.Net.HttpWebRequest.GetRequestStream()​

at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)​

at Microsoft.WUA.Data.CompatibilityExchangeService.GetDeviceRatings(ClientInfo clientInfo, String osId, String[] deviceIds)​

at Microsoft.WUA.Data.ApplicationExperienceWebService.GetDeviceRatings(ClientInfo clientInfo, String osId, String[] deviceIds)​

at Microsoft.WUA.Data.ServiceFacade.GetDeviceRatingsFromWebService(String[] deviceIds)​

[13/01/2019 05:20:41] WebExceptionStatus: NameResolutionFailure​

[13/01/2019 05:20:41] Checking to see if Internet connection exists.​

[13/01/2019 05:20:41] Retry: 0​

[13/01/2019 05:20:41] Url: 'http://aeos.microsoft.com/compatibilityexchange/compatibilityexchange.svc'​

[13/01/2019 05:20:41] -------------Proxy List------------​

[13/01/2019 05:20:41] Web service returned unexpected null result for device ratings.​

[13/01/2019 05:20:41] Microsoft.WUA.Data.WebServiceException: Web service returned null ratings.​

[13/01/2019 05:20:41] at System.Environment.GetStackTrace(Exception e, Boolean needFileInfo)​

at System.Environment.get_StackTrace()​

at Microsoft.WUA.Data.ExceptionBuilder.Trace(Exception e)​

at Microsoft.WUA.Data.ExceptionBuilder.UnexpectedWebserviceNullResult()​

at Microsoft.WUA.Data.ServiceFacade.GetDeviceStatuses(String[] deviceIds)​

at Microsoft.WUA.Data.DeviceWebServiceDataProvider.GetDeviceRatings(String[] deviceIds)​

at Microsoft.WUA.Data.DeviceWebServiceDataProvider.GetCompatibilityData()​

at Microsoft.WUA.Data.ScanDevices.ParseDeviceInventory()​

at Microsoft.WUA.Data.ScanDevices.Scan()​

at Microsoft.WUA.Data.Scanner.ScanDevices()​

at Microsoft.WUA.Data.Scanner.PerformScan()​

at System.Threading.ThreadHelper.ThreadStart_Context(Object state)​

at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)​

at System.Threading.ThreadHelper.ThreadStart()​

[13/01/2019 05:20:41] Web service exception during device scan:​

[13/01/2019 05:20:41] Exception: Web service returned null ratings.​

at Microsoft.WUA.Data.ServiceFacade.GetDeviceStatuses(String[] deviceIds)​

at Microsoft.WUA.Data.DeviceWebServiceDataProvider.GetDeviceRatings(String[] deviceIds)​

at Microsoft.WUA.Data.DeviceWebServiceDataProvider.GetCompatibilityData()​

at Microsoft.WUA.Data.ScanDevices.ParseDeviceInventory()​

at Microsoft.WUA.Data.ScanDevices.Scan()​

at Microsoft.WUA.Data.Scanner.ScanDevices()​

[13/01/2019 05:20:41] Scanner caught WebServiceException:​

[13/01/2019 05:20:41] Exception: Web service returned null ratings.​

at Microsoft.WUA.Data.ServiceFacade.GetDeviceStatuses(String[] deviceIds)​

at Microsoft.WUA.Data.DeviceWebServiceDataProvider.GetDeviceRatings(String[] deviceIds)​

at Microsoft.WUA.Data.DeviceWebServiceDataProvider.GetCompatibilityData()​

at Microsoft.WUA.Data.ScanDevices.ParseDeviceInventory()​

at Microsoft.WUA.Data.ScanDevices.Scan()​

at Microsoft.WUA.Data.Scanner.ScanDevices()​

at Microsoft.WUA.Data.Scanner.PerformScan()​

[13/01/2019 05:20:41] Cancelling scan​

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