"That didn't work. Make sure your bluetooth device is still discoverable, then try again." in Dell XPS 15

[greenApe]

I have Bose QC II headphones that I used to connect to my Windows 10 via Bluetooth. Until around 1-2 months ago it worked and since then I can pair it, but when I try to connect I get the message written in the subject.


The headphones connect without any problems to other bluetooth devices that I have so the problem is with my computer. I tried all sorts of troubleshooting including all the suggestions in the following link:

"That didn't work. Make sure your bluetooth device is still discoverable, then try again." in Dell XPS 13

Hi, I can't seem to connect my Bluetooth device to my laptop. The pairing works but connecting fail. Can anyone help? Regards

answers.microsoft.com

Nothing I did solves this problem

Continue reading...

 

[sparksda84]

I have Bose QC II headphones that I used to connect to my Windows 10 via Bluetooth. Until around 1-2 months ago it worked and since then I can pair it, but when I try to connect I get the message written in the subject.


The headphones connect without any problems to other bluetooth devices that I have so the problem is with my computer. I tried all sorts of troubleshooting including all the suggestions in the following link:

"That didn't work. Make sure your bluetooth device is still discoverable, then try again." in Dell XPS 13

Hi, I can't seem to connect my Bluetooth device to my laptop. The pairing works but connecting fail. Can anyone help? Regards

answers.microsoft.com

Nothing I did solves this problem

Continue reading...

Hello greenApe, I am not sure if you were able to resolve your issue or not, but I encountered the same issue with my Asus TUF Gaming F15 laptop that I just purchased 2 weeks ago . After spending many days and hours trying different solutions posted by other users on the web and speaking with Asus technical support to no avail, I was finally able to figure out a solution on my own that worked. Please note when you apply the solution below and decide to remove your Bluetooth device, you will need to reapply the solution below again when you decide to repair your Bluetooth device. The solution below may need to be applied for any new Bluetooth headphones or stereos.

1. Open Device Manager.
2. On the menu bar, click View and select Show hidden devices
3. Expand the Bluetooth Auxiliary section. This section will reveal hidden devices.
4. Double click the Advanced Audio Distribution Profile (Sink), or the first entry on the list.
5. In the properties box that appears, select the Driver tab and click the Update Driver button.
6. Click Browse my computer for drivers.
7. Click Let me pick from a list of available drivers on my computer.
8. In the list that appears, select Microsoft Bluetooth A2dp Source (or an entry that shows Microsoft in its full name) and click Next.
9. Repeat steps 4-8 for each device listed under Bluetooth Auxiliary. There may be multiple devices listed with same name. Each duplicate entry represents a different Bluetooth device that Windows attempted to assign a default driver to.

These are the entries I needed to update with Microsoft drivers. The entries below on the left represent what appeared before updating the drivers and the ones on the right are the drivers that were chosen for that entry.

Advanced Audio Distribution Profile (Sink) -> Microsoft Bluetooth A2dp Source
Audio/Video Remote Control -> Microsoft Bluetooth Avrcp Transport Driver
Audio/Video Remote Control (Target) -> Microsoft Bluetooth Avrcp Transport Driver
Hands-Free Profile -> Microsoft Bluetooth Hands-Free Profile AudioGateway role

10. You should notice all devices under Bluetooth Auxiliary will disappear. The Bluetooth Auxiliary section will no longer exist. The devices should now appear under sections like Bluetooth, Sound, video, and game controllers, Audio inputs and outputs, and System Devices.
11. Restart your PC.
12. After rebooting, try reconnecting your Bluetooth device again.

 

[AGamerHasNoName]

Hello greenApe, I am not sure if you were able to resolve your issue or not, but I encountered the same issue with my Asus TUF Gaming F15 laptop that I just purchased 2 weeks ago . After spending many days and hours trying different solutions posted by other users on the web and speaking with Asus technical support to no avail, I was finally able to figure out a solution on my own that worked. Please note when you apply the solution below and decide to remove your Bluetooth device, you will need to reapply the solution below again when you decide to repair your Bluetooth device. The solution below may need to be applied for any new Bluetooth headphones or stereos.

1. Open Device Manager.
2. On the menu bar, click View and select Show hidden devices
3. Expand the Bluetooth Auxiliary section. This section will reveal hidden devices.
4. Double click the Advanced Audio Distribution Profile (Sink), or the first entry on the list.
5. In the properties box that appears, select the Driver tab and click the Update Driver button.
6. Click Browse my computer for drivers.
7. Click Let me pick from a list of available drivers on my computer.
8. In the list that appears, select Microsoft Bluetooth A2dp Source (or an entry that shows Microsoft in its full name) and click Next.
9. Repeat steps 4-8 for each device listed under Bluetooth Auxiliary. There may be multiple devices listed with same name. Each duplicate entry represents a different Bluetooth device that Windows attempted to assign a default driver to.

These are the entries I needed to update with Microsoft drivers. The entries below on the left represent what appeared before updating the drivers and the ones on the right are the drivers that were chosen for that entry.

Advanced Audio Distribution Profile (Sink) -> Microsoft Bluetooth A2dp Source
Audio/Video Remote Control -> Microsoft Bluetooth Avrcp Transport Driver
Audio/Video Remote Control (Target) -> Microsoft Bluetooth Avrcp Transport Driver
Hands-Free Profile -> Microsoft Bluetooth Hands-Free Profile AudioGateway role

10. You should notice all devices under Bluetooth Auxiliary will disappear. The Bluetooth Auxiliary section will no longer exist. The devices should now appear under sections like Bluetooth, Sound, video, and game controllers, Audio inputs and outputs, and System Devices.
11. Restart your PC.
12. After rebooting, try reconnecting your Bluetooth device again.

HOLYY SHIT DUDE THANK YOU SO MUCH. my 9 year old dell bh200 (still fantastic quality btw) finally connected, it was the default Advanced Audio Distribution Profile (Sink) driver allocation that wasnt compatible but changing it to Microsoft Bluetooth A2dp Source worked. thank you again

 

[sparksda84]

HOLYY SHIT DUDE THANK YOU SO MUCH. my 9 year old dell bh200 (still fantastic quality btw) finally connected, it was the default Advanced Audio Distribution Profile (Sink) driver allocation that wasnt compatible but changing it to Microsoft Bluetooth A2dp Source worked. thank you again

I am glad that I could help.

 

[Neek099]

Hello greenApe, I am not sure if you were able to resolve your issue or not, but I encountered the same issue with my Asus TUF Gaming F15 laptop that I just purchased 2 weeks ago . After spending many days and hours trying different solutions posted by other users on the web and speaking with Asus technical support to no avail, I was finally able to figure out a solution on my own that worked. Please note when you apply the solution below and decide to remove your Bluetooth device, you will need to reapply the solution below again when you decide to repair your Bluetooth device. The solution below may need to be applied for any new Bluetooth headphones or stereos.

1. Open Device Manager.
2. On the menu bar, click View and select Show hidden devices
3. Expand the Bluetooth Auxiliary section. This section will reveal hidden devices.
4. Double click the Advanced Audio Distribution Profile (Sink), or the first entry on the list.
5. In the properties box that appears, select the Driver tab and click the Update Driver button.
6. Click Browse my computer for drivers.
7. Click Let me pick from a list of available drivers on my computer.
8. In the list that appears, select Microsoft Bluetooth A2dp Source (or an entry that shows Microsoft in its full name) and click Next.
9. Repeat steps 4-8 for each device listed under Bluetooth Auxiliary. There may be multiple devices listed with same name. Each duplicate entry represents a different Bluetooth device that Windows attempted to assign a default driver to.

These are the entries I needed to update with Microsoft drivers. The entries below on the left represent what appeared before updating the drivers and the ones on the right are the drivers that were chosen for that entry.

Advanced Audio Distribution Profile (Sink) -> Microsoft Bluetooth A2dp Source
Audio/Video Remote Control -> Microsoft Bluetooth Avrcp Transport Driver
Audio/Video Remote Control (Target) -> Microsoft Bluetooth Avrcp Transport Driver
Hands-Free Profile -> Microsoft Bluetooth Hands-Free Profile AudioGateway role

10. You should notice all devices under Bluetooth Auxiliary will disappear. The Bluetooth Auxiliary section will no longer exist. The devices should now appear under sections like Bluetooth, Sound, video, and game controllers, Audio inputs and outputs, and System Devices.
11. Restart your PC.
12. After rebooting, try reconnecting your Bluetooth device again.

OMG dude I made an account just to say this, thank you so much <3

 

[sparksda84]

OMG dude I made an account just to say this, thank you so much <3

I'm glad I was able to help.

 

[Oladejidayve]

Hello greenApe, I am not sure if you were able to resolve your issue or not, but I encountered the same issue with my Asus TUF Gaming F15 laptop that I just purchased 2 weeks ago . After spending many days and hours trying different solutions posted by other users on the web and speaking with Asus technical support to no avail, I was finally able to figure out a solution on my own that worked. Please note when you apply the solution below and decide to remove your Bluetooth device, you will need to reapply the solution below again when you decide to repair your Bluetooth device. The solution below may need to be applied for any new Bluetooth headphones or stereos.

1. Open Device Manager.
2. On the menu bar, click View and select Show hidden devices
3. Expand the Bluetooth Auxiliary section. This section will reveal hidden devices.
4. Double click the Advanced Audio Distribution Profile (Sink), or the first entry on the list.
5. In the properties box that appears, select the Driver tab and click the Update Driver button.
6. Click Browse my computer for drivers.
7. Click Let me pick from a list of available drivers on my computer.
8. In the list that appears, select Microsoft Bluetooth A2dp Source (or an entry that shows Microsoft in its full name) and click Next.
9. Repeat steps 4-8 for each device listed under Bluetooth Auxiliary. There may be multiple devices listed with same name. Each duplicate entry represents a different Bluetooth device that Windows attempted to assign a default driver to.

These are the entries I needed to update with Microsoft drivers. The entries below on the left represent what appeared before updating the drivers and the ones on the right are the drivers that were chosen for that entry.

Advanced Audio Distribution Profile (Sink) -> Microsoft Bluetooth A2dp Source
Audio/Video Remote Control -> Microsoft Bluetooth Avrcp Transport Driver
Audio/Video Remote Control (Target) -> Microsoft Bluetooth Avrcp Transport Driver
Hands-Free Profile -> Microsoft Bluetooth Hands-Free Profile AudioGateway role

10. You should notice all devices under Bluetooth Auxiliary will disappear. The Bluetooth Auxiliary section will no longer exist. The devices should now appear under sections like Bluetooth, Sound, video, and game controllers, Audio inputs and outputs, and System Devices.
11. Restart your PC.
12. After rebooting, try reconnecting your Bluetooth device again.

I had to open an account because of this. Thanks man, you just saved me from a lot of disturbing stress. thumbs up

 

[kel]

Hello greenApe, I am not sure if you were able to resolve your issue or not, but I encountered the same issue with my Asus TUF Gaming F15 laptop that I just purchased 2 weeks ago . After spending many days and hours trying different solutions posted by other users on the web and speaking with Asus technical support to no avail, I was finally able to figure out a solution on my own that worked. Please note when you apply the solution below and decide to remove your Bluetooth device, you will need to reapply the solution below again when you decide to repair your Bluetooth device. The solution below may need to be applied for any new Bluetooth headphones or stereos.

1. Open Device Manager.
2. On the menu bar, click View and select Show hidden devices
3. Expand the Bluetooth Auxiliary section. This section will reveal hidden devices.
4. Double click the Advanced Audio Distribution Profile (Sink), or the first entry on the list.
5. In the properties box that appears, select the Driver tab and click the Update Driver button.
6. Click Browse my computer for drivers.
7. Click Let me pick from a list of available drivers on my computer.
8. In the list that appears, select Microsoft Bluetooth A2dp Source (or an entry that shows Microsoft in its full name) and click Next.
9. Repeat steps 4-8 for each device listed under Bluetooth Auxiliary. There may be multiple devices listed with same name. Each duplicate entry represents a different Bluetooth device that Windows attempted to assign a default driver to.

These are the entries I needed to update with Microsoft drivers. The entries below on the left represent what appeared before updating the drivers and the ones on the right are the drivers that were chosen for that entry.

Advanced Audio Distribution Profile (Sink) -> Microsoft Bluetooth A2dp Source
Audio/Video Remote Control -> Microsoft Bluetooth Avrcp Transport Driver
Audio/Video Remote Control (Target) -> Microsoft Bluetooth Avrcp Transport Driver
Hands-Free Profile -> Microsoft Bluetooth Hands-Free Profile AudioGateway role

10. You should notice all devices under Bluetooth Auxiliary will disappear. The Bluetooth Auxiliary section will no longer exist. The devices should now appear under sections like Bluetooth, Sound, video, and game controllers, Audio inputs and outputs, and System Devices.
11. Restart your PC.
12. After rebooting, try reconnecting your Bluetooth device again.

i just created this account to say thanks bro you're a legend

 

[legend5v]

Hello greenApe, I am not sure if you were able to resolve your issue or not, but I encountered the same issue with my Asus TUF Gaming F15 laptop that I just purchased 2 weeks ago . After spending many days and hours trying different solutions posted by other users on the web and speaking with Asus technical support to no avail, I was finally able to figure out a solution on my own that worked. Please note when you apply the solution below and decide to remove your Bluetooth device, you will need to reapply the solution below again when you decide to repair your Bluetooth device. The solution below may need to be applied for any new Bluetooth headphones or stereos.

1. Open Device Manager.
2. On the menu bar, click View and select Show hidden devices
3. Expand the Bluetooth Auxiliary section. This section will reveal hidden devices.
4. Double click the Advanced Audio Distribution Profile (Sink), or the first entry on the list.
5. In the properties box that appears, select the Driver tab and click the Update Driver button.
6. Click Browse my computer for drivers.
7. Click Let me pick from a list of available drivers on my computer.
8. In the list that appears, select Microsoft Bluetooth A2dp Source (or an entry that shows Microsoft in its full name) and click Next.
9. Repeat steps 4-8 for each device listed under Bluetooth Auxiliary. There may be multiple devices listed with same name. Each duplicate entry represents a different Bluetooth device that Windows attempted to assign a default driver to.

These are the entries I needed to update with Microsoft drivers. The entries below on the left represent what appeared before updating the drivers and the ones on the right are the drivers that were chosen for that entry.

Advanced Audio Distribution Profile (Sink) -> Microsoft Bluetooth A2dp Source
Audio/Video Remote Control -> Microsoft Bluetooth Avrcp Transport Driver
Audio/Video Remote Control (Target) -> Microsoft Bluetooth Avrcp Transport Driver
Hands-Free Profile -> Microsoft Bluetooth Hands-Free Profile AudioGateway role

10. You should notice all devices under Bluetooth Auxiliary will disappear. The Bluetooth Auxiliary section will no longer exist. The devices should now appear under sections like Bluetooth, Sound, video, and game controllers, Audio inputs and outputs, and System Devices.
11. Restart your PC.
12. After rebooting, try reconnecting your Bluetooth device again.

OH MY GOD BRO. I've been searching for so long and this worked in under 5 minutes. A few others also did this but I only created my account to thank you so much