Bitlocker Recovery key ID changes after restart/Motherboard replacement

K

Kho 001

Background of this issue.The laptop mainboard was replaced due to faulty RAM slot. Initially I'm able to generate the BitLocker recovery key via My Account . But after a reboot, I found that it is showing a different recovery key ID than the one recorded into my Microsoft account. Now I'm not able to generate the key nor do the IT Support, the only solution i found from internet is to reformat it. But why and how is BitLocker recovery key ID changes by itself? and if there is a way to get back my access.

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