Why is the microsoft team so useless?

[Stefutzi]

Since the 13th of june my accounts email address was changed when my account was hacked. I din not get an email asking if I did it, not a single notification about it. I have talked to 2 support agents and they told me to wait 2-3 business days. It's been 2 weeks and still no response. Is it so hard to do your job? I have receipts and the old email address to prove anything needed.

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