False Determination in Malware

[Angus11]

I am urgently seeking your assistance regarding a critical issue that is severely disrupting our operations and customer experience. Microsoft Defender is incorrectly identifying our software as malware, leading to a complete service outage for our entire user base.The situation is as follows:Our legitimate software is being falsely flagged as malware by Microsoft Defender.This erroneous detection is preventing ALL of our customers from using our product on their Windows systems.Despite multiple submissions through official channels, we have yet to receive a resolution.This ongoing issue is re

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