Re: Having strange local network printing problem - could use some help/ideas

normc · May 28, 2008

Re: Having strange local network printing problem - could use somehelp/ideas

Brian A. wrote:
> "normc" <norm-c@socal.rr.com> wrote in message
> news:Hf5%j.5467$Ri.2621@flpi146.ffdc.sbc.com...
>> Brian A. wrote:
>>> "normc" <norm-c@socal.rr.com> wrote in message
>>> news:naZ_j.2904$co7.1478@nlpi066.nbdc.sbc.com...
>>>
>>>> Reinstalled driver. Now working as it should. Thanks for your help.
>>> Glad to see you're back in the "loop", have fun and enjoy.
>>>
>>
>>
>> It printed once after I uninstalled and reinstalled the USB driver.
>> Tried again and it wouldn't print.
>>
>> I have tried it from the XPSP2 laptop and it printed as usual. I also
>> tried it before reinstalling the driver on the desktop, and it
>> wouldn't print. As soon as I reinstalled, the desktop machine printed
>> once and the laptop has printed whenever called upon by the laptop
>>
>> Any ideas as to what can be screwing up the driver on the desktop?
>
> On the 98SE machine:
> Reboot.
> Once back at the desktop press ctrl+alt+del.
> If hpzstatx and/or hpzsta9 are listed in the Close Program window, End
> Task on them.
> Close out of Close Program.
> Click Start > Find > Folders/Files.
> In the box:
> Named: type in hpzsta*.exe
> Look in: select C:\
> Click "Find Now".
> If hpzstatx.exe and/or hpzsta9.exe are found, right click each one and
> rename the extension to .old.

Only found

hpzsta9x.exe (3 occurrence, same size and date)
hpzstatx.exe

Note that I didn't find any hpzsta9.exe

I renamed hpzstatx and was able to print from two different apps

Could I have another minute of your time? WTF is/was going on?

Many thanks. Hope it 'holds'.

> Close out of find and reboot.
> Try to print to see if the issue is resolved.
>
> If neither file is/was present on the machine:
> Uninstall/reinstall the printer.
> DO NOT SHARE the printer again yet.
> Try to print to see if the issue is resolved.
> Try to print a second time to see if the issue is resolved.
> Reboot and try another print job or two to see if the issue is resolved.
>
> Post back with the results. If the results were a failure at any time,
> please post as much information as possible as to when it failed, if any
> print queues are stalled, etc.
>
>

normc · May 28, 2008

Re: Having strange local network printing problem - could use somehelp/ideas

You guys have gotten me thinking again. I haven't had to do this for
many years.

The printing capability didn't last for long. However, it appears
(also) to be related to OpenOffice.

At the moment, it appears that it is OO Calc that won't print and then
hangs up the printer for all users.

That is, if I reboot and print from WordPad, it works. If I then open
and print from OO Write, it works. If I then open OO Calc and print, it
doesn't and hangs the printer up.

If I then reboot and print first from OO Calc, it doesn't print and hangs.

Do either of you use OpenOffice?

normc wrote:
> Brian A. wrote:
>> "normc" <norm-c@socal.rr.com> wrote in message
>> news:Hf5%j.5467$Ri.2621@flpi146.ffdc.sbc.com...
>>> Brian A. wrote:
>>>> "normc" <norm-c@socal.rr.com> wrote in message
>>>> news:naZ_j.2904$co7.1478@nlpi066.nbdc.sbc.com...
>>>>
>>>>> Reinstalled driver. Now working as it should. Thanks for your help.
>>>> Glad to see you're back in the "loop", have fun and enjoy.
>>>>
>>>
>>>
>>> It printed once after I uninstalled and reinstalled the USB driver.
>>> Tried again and it wouldn't print.
>>>
>>> I have tried it from the XPSP2 laptop and it printed as usual. I
>>> also tried it before reinstalling the driver on the desktop, and it
>>> wouldn't print. As soon as I reinstalled, the desktop machine
>>> printed once and the laptop has printed whenever called upon by the
>>> laptop
>>>
>>> Any ideas as to what can be screwing up the driver on the desktop?
>>
>> On the 98SE machine:
>> Reboot.
>> Once back at the desktop press ctrl+alt+del.
>> If hpzstatx and/or hpzsta9 are listed in the Close Program window, End
>> Task on them.
>> Close out of Close Program.
>> Click Start > Find > Folders/Files.
>> In the box:
>> Named: type in hpzsta*.exe
>> Look in: select C:\
>> Click "Find Now".
>> If hpzstatx.exe and/or hpzsta9.exe are found, right click each one and
>> rename the extension to .old.
>
> Only found
>
> hpzsta9x.exe (3 occurrence, same size and date)
> hpzstatx.exe
>
> Note that I didn't find any hpzsta9.exe
>
> I renamed hpzstatx and was able to print from two different apps
>
> Could I have another minute of your time? WTF is/was going on?
>
> Many thanks. Hope it 'holds'.
>
>> Close out of find and reboot.
>> Try to print to see if the issue is resolved.
>>
>> If neither file is/was present on the machine:
>> Uninstall/reinstall the printer.
>> DO NOT SHARE the printer again yet.
>> Try to print to see if the issue is resolved.
>> Try to print a second time to see if the issue is resolved.
>> Reboot and try another print job or two to see if the issue is resolved.
>>
>> Post back with the results. If the results were a failure at any
>> time, please post as much information as possible as to when it
>> failed, if any print queues are stalled, etc.
>>

normc · May 28, 2008

Re: Having strange local network printing problem - could use somehelp/ideas

normc wrote:
> You guys have gotten me thinking again. I haven't had to do this for
> many years.
>
> The printing capability didn't last for long. However, it appears
> (also) to be related to OpenOffice.
>
> At the moment, it appears that it is OO Calc that won't print and then
> hangs up the printer for all users.
>
> That is, if I reboot and print from WordPad, it works. If I then open
> and print from OO Write, it works. If I then open OO Calc and print, it
> doesn't and hangs the printer up.
>
> If I then reboot and print first from OO Calc, it doesn't print and hangs.
>
> Do either of you use OpenOffice?

But I use OO Calc on the laptop (XPSP2) and print from there, if for no
other reason than I can't print Calc from the desktop.

>
>
>
>
> normc wrote:
>> Brian A. wrote:
>>> "normc" <norm-c@socal.rr.com> wrote in message
>>> news:Hf5%j.5467$Ri.2621@flpi146.ffdc.sbc.com...
>>>> Brian A. wrote:
>>>>> "normc" <norm-c@socal.rr.com> wrote in message
>>>>> news:naZ_j.2904$co7.1478@nlpi066.nbdc.sbc.com...
>>>>>
>>>>>> Reinstalled driver. Now working as it should. Thanks for your help.
>>>>> Glad to see you're back in the "loop", have fun and enjoy.
>>>>>
>>>>
>>>>
>>>> It printed once after I uninstalled and reinstalled the USB driver.
>>>> Tried again and it wouldn't print.
>>>>
>>>> I have tried it from the XPSP2 laptop and it printed as usual. I
>>>> also tried it before reinstalling the driver on the desktop, and it
>>>> wouldn't print. As soon as I reinstalled, the desktop machine
>>>> printed once and the laptop has printed whenever called upon by the
>>>> laptop
>>>>
>>>> Any ideas as to what can be screwing up the driver on the desktop?
>>>
>>> On the 98SE machine:
>>> Reboot.
>>> Once back at the desktop press ctrl+alt+del.
>>> If hpzstatx and/or hpzsta9 are listed in the Close Program window,
>>> End Task on them.
>>> Close out of Close Program.
>>> Click Start > Find > Folders/Files.
>>> In the box:
>>> Named: type in hpzsta*.exe
>>> Look in: select C:\
>>> Click "Find Now".
>>> If hpzstatx.exe and/or hpzsta9.exe are found, right click each one
>>> and rename the extension to .old.
>>
>> Only found
>>
>> hpzsta9x.exe (3 occurrence, same size and date)
>> hpzstatx.exe
>>
>> Note that I didn't find any hpzsta9.exe
>>
>> I renamed hpzstatx and was able to print from two different apps
>>
>> Could I have another minute of your time? WTF is/was going on?
>>
>> Many thanks. Hope it 'holds'.
>>
>>> Close out of find and reboot.
>>> Try to print to see if the issue is resolved.
>>>
>>> If neither file is/was present on the machine:
>>> Uninstall/reinstall the printer.
>>> DO NOT SHARE the printer again yet.
>>> Try to print to see if the issue is resolved.
>>> Try to print a second time to see if the issue is resolved.
>>> Reboot and try another print job or two to see if the issue is resolved.
>>>
>>> Post back with the results. If the results were a failure at any
>>> time, please post as much information as possible as to when it
>>> failed, if any print queues are stalled, etc.
>>>

MEB · May 29, 2008

new · Aug 21, 2008

Re: Having strange local network printing problem - could use some

"Brian A." wrote:

> "normc" <norm-c@socal.rr.com> wrote in message
> news:J9N_j.2918$Q57.2111@nlpi065.nbdc.sbc.com...
> > Thanks Brian -
> >
> > Brian A. wrote:
> >> Thanks for that MEB, correct me if I misunderstood anything so I have it
> >> right.
> >>
> >> The OP has a printer connected to a 98SE machine as a local shared printer.
> >
> > Right
> >
> >> The printer is shared with remote XP machines on the network.
> >
> > Probably doesn't matter, but one remote is XPSP2 and one is 98SE
>
> Sometimes the OS flavor can matter, however in this case it doesn't.
>
> >
> >> The printer fails on the 98SE machine it's physically connected to after a
> >> shutdown/restart.
> >
> > Fails any time, i.e. will not print from base machine at any time.
> >
> >> The printer still works on the remote machines after a shutdown/restart?
> >
> > Right.
> >
> > This doesn't make sense, hence the purpose of the
> >> question mark.
> >>
> > Does it make more sense now?
>
> Only if the drivers are installed on the other two machines, if they aren't
> and the shared printer isn't working on the host machine they printer should
> fail on all machines.
>
> >
> > With regard to your suggestion about reinstalling the printer, I'm a great
> > believer in, "if it ain't broke, don't fix it." If it was a printer install
> > problem, how would the other two machines be able to make it print via the
> > base machine?
>
> Yet it is broke in a sense if it won't print, especially when the machine it's
> connected to is the machine it doesn't print from. Again, that falls back to my
> last statement of where the drivers are installed. If the drivers are installed
> on all networked machines and the printer only fails on one machine, the drivers
> on that machine have a great possibility of being corrupt.
>
> >
> > I know little about my network. I'm not sure about the layout/architecture in
> > the base machine. All I'm aware of is {1} a NIC and a cable to the modem and
> > (2) the cable to the printer.
>
> Is there no router involved? I did see questions about one although a router
> shouldn't have any effect.
> The USB cable from the printer is connected directly to the 98SE machine,
> correct?
>
> >
> > What could be going wrong in the base machine with the combining of all three
> > machines and the distribution to two of the machines, but not to the third.
>
> Has it ever printed to the host machine? If yes, driver corruption. If no,
> possibly USB version/drivers not compatible with mobo, improper USB setting in
> the BIOS and/or improper configuration on the host.
>
> Will it print on the host if it's not shared?
>
> >
> > Thanks again.
> >
> > That is,
>
>
> --
>
>
> Brian A. Sesko { MS MVP_Windows Desktop User Experience }
> Conflicts start where information lacks.
> http://basconotw.mvps.org/
>
> Suggested posting do's/don'ts: http://dts-l.com/goodpost.htm
> How to ask a question: http://support.microsoft.com/kb/555375
>
>
>

Re: Having strange local network printing problem - could use some help/ideas

normc

normc

normc

MEB

new

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