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Cannot login on microsoft account on laptop


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Guest Pari5
Posted

I have a HP Pavilion laptop that has windows 8 installed. I was able to login into my account/laptop with my original pin about about 2 weeks ago. Now, when I try to log in, it states "That password is incorrect. Make sure you are using the password for your microsoft account. You can always reset it at..." I did try my original password as well as reset my microsoft password- none of it worked, even though I am able to login in with those into my microsoft/outlook acount/email. I have also installed update/restarted my computer multiple times. Have also tried to use on screen keyboard to enter password which did not work.

 

I am stuck at the login page and cannot access any options besides the power options to restart/shut down,etc. I don't have another account that I can log into.

 

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