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Microsoft Windows Bulletin Board

Boot menu stuck on command prompt


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Guest JacobRi2
Posted

I want to factory reset my HP Pavillion laptop that has Windows 8 on it. I've forgotten the password, and have gone through all the necessary steps to reset the password, but have also lost the password to my Microsoft account. I have also lost the password to my AOL account which my Microsoft account uses. Meaning I can't reset any of the passwords :(. Instead of logging on, I would like to factory reset my laptop from the f11 boot menu. I have opened the boot menu before and tried to open command prompt. I did not realise that you need a password to do this. There is no other way to exit the

 

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