Service cancelled or not?

[Windows Server]

Hello. 

Maybe you can help me, to find something out. 

First how the problem started:

We registered for non-profit in november this year and got checked from techsoup, which was no problem. We transfered all mailboxes and used 6 licences. But one notebook was not able to login. So I opened a ticket with the problem. I got some mails with "we are working on it" etc... and the last mail was "your service was cancelled with enddate of actual period". No chance to get a reason why (only because of a result of internal processes). Login was not possible anymore.

So I started to transfer again.  This time to G.... No problem

Meanwhile last week I got a "tell us uf your experience" from Microsoft and gave 1 star was a bad comment.

Today I got an newsletter, clicked on it and could login to non profit??

Where can I see, it my non-profit is now cancelled or not? I can't find any enddate..

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