Administrators AWS Posted February 17, 2013 Administrators Posted February 17, 2013 Hi everyone, I'm really stuck here with my HP dv7t-7200 laptop.. I'm running Windows 8 Pro (64-bit) & after a Windows Update reboot, I can't get to the start screen. The spinning balls continue for hours & hours. I know there's a recent restore point that I can restore to, but I'm having trouble accomplishing this.. My laptop has a RAID array, so I need to load the storage driver in order for the Windows Recovery Environment to be able to see the hard drives. I don't see any options for doing this, can someone please help..? Here's where I'm at step-by-step: 1) Boot from Windows 8 DVD 2) Choose "Repair this computer" 3) Choose "Troubleshoot" 4) Choose "Advanced Options" 5) Choose "System Restore" Step (5) gives an error message : "To use System Restore, you must specify which Windows installation to restore. Restart this computer, select an operating system, and then select System Restore" I believe this is occurring b/c Windows, as booted from DVD, can't see the logical hard drive. If I could figure out how to load the Intel storage driver from USB, I think Window-on-DVD would be able to find the restore point on my hard drive. In Windows 7 Recovery, there's an option to "Load drivers" during a repair operation. Where is this option in Windows 8? Here are further troubleshooting steps I tried, based on Internet search results: A) How do I mount the USB stick (which has the RAID driver for the laptop)? The following link is old, but the steps work. I stopped after step 6. Internet search : windows command prompt mount usb http://www.ehow.com/how_8541121_mount-usb-drives-windows-xp.html B) After navigating to the mounted USB drive & appropriate folder, how do I load the RAID driver for the laptop? The following link suggests to use pnputil.exe, but this program won't run in my Windows 8 DVD recovery environment command prompt. In any case, is it true that if & when I'm finally able to load the RAID driver, then DISKPART should be able to mount the drive & System Restore should see the Windows installation & offer to repair it? Internet search: load windows drivers from command prompt http://superuser.com/questions/531594/windows-how-to-install-driver-from-recovery-command-prompt Any help appreciated, Thanks, Brad View the full article Quote
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