Explorer caused an invalid page fault...

M

Mary

My icons do not load only the background screen in Win 98 second edition.
The error message reads:
Explorer caused an invalid page fault in module explorer.exe at
0177:00401f31 registers: EAX=00000000 cs=0177 EIP=00401f3 EFLGS=00010246
EBX00000001 SS=017f ESP=0080feec EBP=0080fef4 ECX=c166a5c0 DS=017f
ESI=00000000 FS=1a2f

No icons load when I boot into safe mode.

Before I received the error I got a box saying something about a debuging, I
click to close the box, I think the screen frooze. I did a ctr/alt/delete
and selected to close "explorer" by mistake.
--
Mary
 
G

Gary S. Terhune

Are you the same "Mary" who deleted those files and couldn't get back in?

--
Gary S. Terhune
MS-MVP Shell/User
http://grystmill.com

"Mary" <Mary@discussions.microsoft.com> wrote in message
news:9BC6713B-D2A4-45F7-80A5-C03B451834AF@microsoft.com...
> My icons do not load only the background screen in Win 98 second edition.
> The error message reads:
> Explorer caused an invalid page fault in module explorer.exe at
> 0177:00401f31 registers: EAX=00000000 cs=0177 EIP=00401f3 EFLGS=00010246
> EBX00000001 SS=017f ESP=0080feec EBP=0080fef4 ECX=c166a5c0 DS=017f
> ESI=00000000 FS=1a2f
>
> No icons load when I boot into safe mode.
>
> Before I received the error I got a box saying something about a debuging,
> I
> click to close the box, I think the screen frooze. I did a ctr/alt/delete
> and selected to close "explorer" by mistake.
> --
> Mary
 
M

Mary

No I not that Mary, I didn't delete any files. The program began when a
debugging window pop up and I clicked to close it and from there it was
downhill..
--
Mary


"Gary S. Terhune" wrote:

> Are you the same "Mary" who deleted those files and couldn't get back in?
>
> --
> Gary S. Terhune
> MS-MVP Shell/User
> http://grystmill.com
>
> "Mary" <Mary@discussions.microsoft.com> wrote in message
> news:9BC6713B-D2A4-45F7-80A5-C03B451834AF@microsoft.com...
> > My icons do not load only the background screen in Win 98 second edition.
> > The error message reads:
> > Explorer caused an invalid page fault in module explorer.exe at
> > 0177:00401f31 registers: EAX=00000000 cs=0177 EIP=00401f3 EFLGS=00010246
> > EBX00000001 SS=017f ESP=0080feec EBP=0080fef4 ECX=c166a5c0 DS=017f
> > ESI=00000000 FS=1a2f
> >
> > No icons load when I boot into safe mode.
> >
> > Before I received the error I got a box saying something about a debuging,
> > I
> > click to close the box, I think the screen frooze. I did a ctr/alt/delete
> > and selected to close "explorer" by mistake.
> > --
> > Mary
>
>
>
 
G

Gary S. Terhune

In a normal startup, can you use F3 to open Find>Files & Folders? If so, do
a search for Explorer.exe. What do you find?

--
Gary S. Terhune
MS-MVP Shell/User
http://grystmill.com

"Mary" <Mary@discussions.microsoft.com> wrote in message
news:F16F1FCB-A87B-4043-B0BD-3FE23A9F221D@microsoft.com...
> No I not that Mary, I didn't delete any files. The program began when a
> debugging window pop up and I clicked to close it and from there it was
> downhill..
> --
> Mary
>
>
> "Gary S. Terhune" wrote:
>
>> Are you the same "Mary" who deleted those files and couldn't get back in?
>>
>> --
>> Gary S. Terhune
>> MS-MVP Shell/User
>> http://grystmill.com
>>
>> "Mary" <Mary@discussions.microsoft.com> wrote in message
>> news:9BC6713B-D2A4-45F7-80A5-C03B451834AF@microsoft.com...
>> > My icons do not load only the background screen in Win 98 second
>> > edition.
>> > The error message reads:
>> > Explorer caused an invalid page fault in module explorer.exe at
>> > 0177:00401f31 registers: EAX=00000000 cs=0177 EIP=00401f3
>> > EFLGS=00010246
>> > EBX00000001 SS=017f ESP=0080feec EBP=0080fef4 ECX=c166a5c0 DS=017f
>> > ESI=00000000 FS=1a2f
>> >
>> > No icons load when I boot into safe mode.
>> >
>> > Before I received the error I got a box saying something about a
>> > debuging,
>> > I
>> > click to close the box, I think the screen frooze. I did a
>> > ctr/alt/delete
>> > and selected to close "explorer" by mistake.
>> > --
>> > Mary
>>
>>
>>
 
G

Gary S. Terhune

I should have asked: Do you see the Taskbar at the bottom, even though
there's nothing else on the Desktop?

--
Gary S. Terhune
MS-MVP Shell/User
http://grystmill.com

"Mary" <Mary@discussions.microsoft.com> wrote in message
news:F16F1FCB-A87B-4043-B0BD-3FE23A9F221D@microsoft.com...
> No I not that Mary, I didn't delete any files. The program began when a
> debugging window pop up and I clicked to close it and from there it was
> downhill..
> --
> Mary
>
>
> "Gary S. Terhune" wrote:
>
>> Are you the same "Mary" who deleted those files and couldn't get back in?
>>
>> --
>> Gary S. Terhune
>> MS-MVP Shell/User
>> http://grystmill.com
>>
>> "Mary" <Mary@discussions.microsoft.com> wrote in message
>> news:9BC6713B-D2A4-45F7-80A5-C03B451834AF@microsoft.com...
>> > My icons do not load only the background screen in Win 98 second
>> > edition.
>> > The error message reads:
>> > Explorer caused an invalid page fault in module explorer.exe at
>> > 0177:00401f31 registers: EAX=00000000 cs=0177 EIP=00401f3
>> > EFLGS=00010246
>> > EBX00000001 SS=017f ESP=0080feec EBP=0080fef4 ECX=c166a5c0 DS=017f
>> > ESI=00000000 FS=1a2f
>> >
>> > No icons load when I boot into safe mode.
>> >
>> > Before I received the error I got a box saying something about a
>> > debuging,
>> > I
>> > click to close the box, I think the screen frooze. I did a
>> > ctr/alt/delete
>> > and selected to close "explorer" by mistake.
>> > --
>> > Mary
>>
>>
>>
 
M

Mary

In the normal startup, no icons or taskbar appear. I tried F3 and there was
no response. The screen is blank, only the background of clouds appear.
--
Mary


"Gary S. Terhune" wrote:

> In a normal startup, can you use F3 to open Find>Files & Folders? If so, do
> a search for Explorer.exe. What do you find?
>
> --
> Gary S. Terhune
> MS-MVP Shell/User
> http://grystmill.com
>
> "Mary" <Mary@discussions.microsoft.com> wrote in message
> news:F16F1FCB-A87B-4043-B0BD-3FE23A9F221D@microsoft.com...
> > No I not that Mary, I didn't delete any files. The program began when a
> > debugging window pop up and I clicked to close it and from there it was
> > downhill..
> > --
> > Mary
> >
> >
> > "Gary S. Terhune" wrote:
> >
> >> Are you the same "Mary" who deleted those files and couldn't get back in?
> >>
> >> --
> >> Gary S. Terhune
> >> MS-MVP Shell/User
> >> http://grystmill.com
> >>
> >> "Mary" <Mary@discussions.microsoft.com> wrote in message
> >> news:9BC6713B-D2A4-45F7-80A5-C03B451834AF@microsoft.com...
> >> > My icons do not load only the background screen in Win 98 second
> >> > edition.
> >> > The error message reads:
> >> > Explorer caused an invalid page fault in module explorer.exe at
> >> > 0177:00401f31 registers: EAX=00000000 cs=0177 EIP=00401f3
> >> > EFLGS=00010246
> >> > EBX00000001 SS=017f ESP=0080feec EBP=0080fef4 ECX=c166a5c0 DS=017f
> >> > ESI=00000000 FS=1a2f
> >> >
> >> > No icons load when I boot into safe mode.
> >> >
> >> > Before I received the error I got a box saying something about a
> >> > debuging,
> >> > I
> >> > click to close the box, I think the screen frooze. I did a
> >> > ctr/alt/delete
> >> > and selected to close "explorer" by mistake.
> >> > --
> >> > Mary
> >>
> >>
> >>
>
>
>
 
G

Gary S. Terhune

Can you use the WinKey? Specifically, WinKey-R.

--
Gary S. Terhune
MS-MVP Shell/User
http://grystmill.com

"Mary" <Mary@discussions.microsoft.com> wrote in message
news:45F98DA8-E746-4EC1-ABE0-D484FC8A56A0@microsoft.com...
> In the normal startup, no icons or taskbar appear. I tried F3 and there
> was
> no response. The screen is blank, only the background of clouds appear.
> --
> Mary
>
>
> "Gary S. Terhune" wrote:
>
>> In a normal startup, can you use F3 to open Find>Files & Folders? If so,
>> do
>> a search for Explorer.exe. What do you find?
>>
>> --
>> Gary S. Terhune
>> MS-MVP Shell/User
>> http://grystmill.com
>>
>> "Mary" <Mary@discussions.microsoft.com> wrote in message
>> news:F16F1FCB-A87B-4043-B0BD-3FE23A9F221D@microsoft.com...
>> > No I not that Mary, I didn't delete any files. The program began when
>> > a
>> > debugging window pop up and I clicked to close it and from there it was
>> > downhill..
>> > --
>> > Mary
>> >
>> >
>> > "Gary S. Terhune" wrote:
>> >
>> >> Are you the same "Mary" who deleted those files and couldn't get back
>> >> in?
>> >>
>> >> --
>> >> Gary S. Terhune
>> >> MS-MVP Shell/User
>> >> http://grystmill.com
>> >>
>> >> "Mary" <Mary@discussions.microsoft.com> wrote in message
>> >> news:9BC6713B-D2A4-45F7-80A5-C03B451834AF@microsoft.com...
>> >> > My icons do not load only the background screen in Win 98 second
>> >> > edition.
>> >> > The error message reads:
>> >> > Explorer caused an invalid page fault in module explorer.exe at
>> >> > 0177:00401f31 registers: EAX=00000000 cs=0177 EIP=00401f3
>> >> > EFLGS=00010246
>> >> > EBX00000001 SS=017f ESP=0080feec EBP=0080fef4 ECX=c166a5c0 DS=017f
>> >> > ESI=00000000 FS=1a2f
>> >> >
>> >> > No icons load when I boot into safe mode.
>> >> >
>> >> > Before I received the error I got a box saying something about a
>> >> > debuging,
>> >> > I
>> >> > click to close the box, I think the screen frooze. I did a
>> >> > ctr/alt/delete
>> >> > and selected to close "explorer" by mistake.
>> >> > --
>> >> > Mary
>> >>
>> >>
>> >>
>>
>>
>>
 
B

Buffalo

Mary wrote:
> In the normal startup, no icons or taskbar appear. I tried F3 and
> there was no response. The screen is blank, only the background of
> clouds appear.
>
Have you tried a Registry Restore yet?
If Gary doesn't help you more, I will research this to see if I can find the
answer. This problem used to be brought up fairly often years ago and I
don't think the solution was too difficult, but it is hazy in my memory.
 
B

Buffalo

Buffalo wrote:
> Mary wrote:
>> In the normal startup, no icons or taskbar appear. I tried F3 and
>> there was no response. The screen is blank, only the background of
>> clouds appear.
>>
> Have you tried a Registry Restore yet?
> If Gary doesn't help you more, I will research this to see if I can
> find the answer. This problem used to be brought up fairly often
> years ago and I don't think the solution was too difficult, but it is
> hazy in my memory.

After further checking I came across this and it seems to ring a bell. You
can try it.
It is method #3 on the following link:
http://support.gateway.com/s/issues/2-1330790523.shtml
You can wait and see if Terhune, PCR, or one of the many other smarter ones
here agree or not.
Best of Luck,
Buffalo
 
B

Buffalo

Mary wrote:
> My icons do not load only the background screen in Win 98 second
> edition. The error message reads:
> Explorer caused an invalid page fault in module explorer.exe at
> 0177:00401f31 registers: EAX=00000000 cs=0177 EIP=00401f3
> EFLGS=00010246 EBX00000001 SS=017f ESP=0080feec EBP=0080fef4
> ECX=c166a5c0 DS=017f ESI=00000000 FS=1a2f
>
> No icons load when I boot into safe mode.
>
> Before I received the error I got a box saying something about a
> debuging, I click to close the box, I think the screen frooze. I did
> a ctr/alt/delete and selected to close "explorer" by mistake.

Another link I found has a similar solution to the one I posted earlier,
only it is explained in a slightly different way.
It is here: http://www.annoyances.org/exec/forum/win98/t1022281157
 
M

Mary

Hi Gary,

Could you explain how to perform a WinKey-R?
--
Mary


"Gary S. Terhune" wrote:

> Can you use the WinKey? Specifically, WinKey-R.
>
> --
> Gary S. Terhune
> MS-MVP Shell/User
> http://grystmill.com
>
> "Mary" <Mary@discussions.microsoft.com> wrote in message
> news:45F98DA8-E746-4EC1-ABE0-D484FC8A56A0@microsoft.com...
> > In the normal startup, no icons or taskbar appear. I tried F3 and there
> > was
> > no response. The screen is blank, only the background of clouds appear.
> > --
> > Mary
> >
> >
> > "Gary S. Terhune" wrote:
> >
> >> In a normal startup, can you use F3 to open Find>Files & Folders? If so,
> >> do
> >> a search for Explorer.exe. What do you find?
> >>
> >> --
> >> Gary S. Terhune
> >> MS-MVP Shell/User
> >> http://grystmill.com
> >>
> >> "Mary" <Mary@discussions.microsoft.com> wrote in message
> >> news:F16F1FCB-A87B-4043-B0BD-3FE23A9F221D@microsoft.com...
> >> > No I not that Mary, I didn't delete any files. The program began when
> >> > a
> >> > debugging window pop up and I clicked to close it and from there it was
> >> > downhill..
> >> > --
> >> > Mary
> >> >
> >> >
> >> > "Gary S. Terhune" wrote:
> >> >
> >> >> Are you the same "Mary" who deleted those files and couldn't get back
> >> >> in?
> >> >>
> >> >> --
> >> >> Gary S. Terhune
> >> >> MS-MVP Shell/User
> >> >> http://grystmill.com
> >> >>
> >> >> "Mary" <Mary@discussions.microsoft.com> wrote in message
> >> >> news:9BC6713B-D2A4-45F7-80A5-C03B451834AF@microsoft.com...
> >> >> > My icons do not load only the background screen in Win 98 second
> >> >> > edition.
> >> >> > The error message reads:
> >> >> > Explorer caused an invalid page fault in module explorer.exe at
> >> >> > 0177:00401f31 registers: EAX=00000000 cs=0177 EIP=00401f3
> >> >> > EFLGS=00010246
> >> >> > EBX00000001 SS=017f ESP=0080feec EBP=0080fef4 ECX=c166a5c0 DS=017f
> >> >> > ESI=00000000 FS=1a2f
> >> >> >
> >> >> > No icons load when I boot into safe mode.
> >> >> >
> >> >> > Before I received the error I got a box saying something about a
> >> >> > debuging,
> >> >> > I
> >> >> > click to close the box, I think the screen frooze. I did a
> >> >> > ctr/alt/delete
> >> >> > and selected to close "explorer" by mistake.
> >> >> > --
> >> >> > Mary
> >> >>
> >> >>
> >> >>
> >>
> >>
> >>
>
>
>
 
B

Buffalo

Mary wrote:
> Hi Gary,
>
> Could you explain how to perform a WinKey-R?
>
>> Can you use the WinKey? Specifically, WinKey-R.
>>
I believe he means to press down on the Windows key (the one that has the
Windows sign on it) and then the R key.
My WinKey is right next to my Ctrl key on the left side of my keyboard.

This combo is used to bring up the Run box. You can hit the Win-Key and then
the r Key or you can hold down the Win-Key and then press the r key.
 
G

Gary S. Terhune

As Buffalo said, it's a key that is usually found between the Ctrl and Alt
key, sometimes labeled 'Start", usually just has the "flying windows" logo.

Please, while I'll be in and out, today, take this one step at a time with
me. I'm not coming up with wild guesses, I'm simply trying to find out
what's working and what isn't. If we run out of tricks while in Windows (or
Windows Safe Mode) then we have to use Command Prompt Only (DOS) mode to
analyze and repair, and that can be trickier and more tedious.

While I'm here, what do you have in the way of Windows 98 installation
media? A standard Microsoft Windows 98 CD, or is it a "Restore" CD or what?

--
Gary S. Terhune
MS-MVP Shell/User
http://grystmill.com

"Mary" <Mary@discussions.microsoft.com> wrote in message
news:9B72F85C-0CE1-43C6-8CB0-7D0D7F3FA402@microsoft.com...
> Hi Gary,
>
> Could you explain how to perform a WinKey-R?
> --
> Mary
>
>
> "Gary S. Terhune" wrote:
>
>> Can you use the WinKey? Specifically, WinKey-R.
>>
>> --
>> Gary S. Terhune
>> MS-MVP Shell/User
>> http://grystmill.com
>>
>> "Mary" <Mary@discussions.microsoft.com> wrote in message
>> news:45F98DA8-E746-4EC1-ABE0-D484FC8A56A0@microsoft.com...
>> > In the normal startup, no icons or taskbar appear. I tried F3 and
>> > there
>> > was
>> > no response. The screen is blank, only the background of clouds
>> > appear.
>> > --
>> > Mary
>> >
>> >
>> > "Gary S. Terhune" wrote:
>> >
>> >> In a normal startup, can you use F3 to open Find>Files & Folders? If
>> >> so,
>> >> do
>> >> a search for Explorer.exe. What do you find?
>> >>
>> >> --
>> >> Gary S. Terhune
>> >> MS-MVP Shell/User
>> >> http://grystmill.com
>> >>
>> >> "Mary" <Mary@discussions.microsoft.com> wrote in message
>> >> news:F16F1FCB-A87B-4043-B0BD-3FE23A9F221D@microsoft.com...
>> >> > No I not that Mary, I didn't delete any files. The program began
>> >> > when
>> >> > a
>> >> > debugging window pop up and I clicked to close it and from there it
>> >> > was
>> >> > downhill..
>> >> > --
>> >> > Mary
>> >> >
>> >> >
>> >> > "Gary S. Terhune" wrote:
>> >> >
>> >> >> Are you the same "Mary" who deleted those files and couldn't get
>> >> >> back
>> >> >> in?
>> >> >>
>> >> >> --
>> >> >> Gary S. Terhune
>> >> >> MS-MVP Shell/User
>> >> >> http://grystmill.com
>> >> >>
>> >> >> "Mary" <Mary@discussions.microsoft.com> wrote in message
>> >> >> news:9BC6713B-D2A4-45F7-80A5-C03B451834AF@microsoft.com...
>> >> >> > My icons do not load only the background screen in Win 98 second
>> >> >> > edition.
>> >> >> > The error message reads:
>> >> >> > Explorer caused an invalid page fault in module explorer.exe at
>> >> >> > 0177:00401f31 registers: EAX=00000000 cs=0177 EIP=00401f3
>> >> >> > EFLGS=00010246
>> >> >> > EBX00000001 SS=017f ESP=0080feec EBP=0080fef4 ECX=c166a5c0
>> >> >> > DS=017f
>> >> >> > ESI=00000000 FS=1a2f
>> >> >> >
>> >> >> > No icons load when I boot into safe mode.
>> >> >> >
>> >> >> > Before I received the error I got a box saying something about a
>> >> >> > debuging,
>> >> >> > I
>> >> >> > click to close the box, I think the screen frooze. I did a
>> >> >> > ctr/alt/delete
>> >> >> > and selected to close "explorer" by mistake.
>> >> >> > --
>> >> >> > Mary
>> >> >>
>> >> >>
>> >> >>
>> >>
>> >>
>> >>
>>
>>
>>
 
G

Gary S. Terhune

You're just bound and determined to "help", aren't you? How bout we find out
what the problem is BEFORE we try to fix it?

--
Gary S. Terhune
MS-MVP Shell/User
http://grystmill.com

"Buffalo" <Eric@nada.com.invalid> wrote in message
news:erednQbp2b_hCjjVnZ2dnUVZ_tfinZ2d@comcast.com...
>
>
> Mary wrote:
>> My icons do not load only the background screen in Win 98 second
>> edition. The error message reads:
>> Explorer caused an invalid page fault in module explorer.exe at
>> 0177:00401f31 registers: EAX=00000000 cs=0177 EIP=00401f3
>> EFLGS=00010246 EBX00000001 SS=017f ESP=0080feec EBP=0080fef4
>> ECX=c166a5c0 DS=017f ESI=00000000 FS=1a2f
>>
>> No icons load when I boot into safe mode.
>>
>> Before I received the error I got a box saying something about a
>> debuging, I click to close the box, I think the screen frooze. I did
>> a ctr/alt/delete and selected to close "explorer" by mistake.
>
> Another link I found has a similar solution to the one I posted earlier,
> only it is explained in a slightly different way.
> It is here: http://www.annoyances.org/exec/forum/win98/t1022281157
>
>
 
M

Mary

I can't locate my Win98 upgrade disk, but I do have Windows XP professional
installation cd. I'll try and borrow one if needed.
--
Mary


"Gary S. Terhune" wrote:

> As Buffalo said, it's a key that is usually found between the Ctrl and Alt
> key, sometimes labeled 'Start", usually just has the "flying windows" logo.
>
> Please, while I'll be in and out, today, take this one step at a time with
> me. I'm not coming up with wild guesses, I'm simply trying to find out
> what's working and what isn't. If we run out of tricks while in Windows (or
> Windows Safe Mode) then we have to use Command Prompt Only (DOS) mode to
> analyze and repair, and that can be trickier and more tedious.
>
> While I'm here, what do you have in the way of Windows 98 installation
> media? A standard Microsoft Windows 98 CD, or is it a "Restore" CD or what?
>
> --
> Gary S. Terhune
> MS-MVP Shell/User
> http://grystmill.com
>
> "Mary" <Mary@discussions.microsoft.com> wrote in message
> news:9B72F85C-0CE1-43C6-8CB0-7D0D7F3FA402@microsoft.com...
> > Hi Gary,
> >
> > Could you explain how to perform a WinKey-R?
> > --
> > Mary
> >
> >
> > "Gary S. Terhune" wrote:
> >
> >> Can you use the WinKey? Specifically, WinKey-R.
> >>
> >> --
> >> Gary S. Terhune
> >> MS-MVP Shell/User
> >> http://grystmill.com
> >>
> >> "Mary" <Mary@discussions.microsoft.com> wrote in message
> >> news:45F98DA8-E746-4EC1-ABE0-D484FC8A56A0@microsoft.com...
> >> > In the normal startup, no icons or taskbar appear. I tried F3 and
> >> > there
> >> > was
> >> > no response. The screen is blank, only the background of clouds
> >> > appear.
> >> > --
> >> > Mary
> >> >
> >> >
> >> > "Gary S. Terhune" wrote:
> >> >
> >> >> In a normal startup, can you use F3 to open Find>Files & Folders? If
> >> >> so,
> >> >> do
> >> >> a search for Explorer.exe. What do you find?
> >> >>
> >> >> --
> >> >> Gary S. Terhune
> >> >> MS-MVP Shell/User
> >> >> http://grystmill.com
> >> >>
> >> >> "Mary" <Mary@discussions.microsoft.com> wrote in message
> >> >> news:F16F1FCB-A87B-4043-B0BD-3FE23A9F221D@microsoft.com...
> >> >> > No I not that Mary, I didn't delete any files. The program began
> >> >> > when
> >> >> > a
> >> >> > debugging window pop up and I clicked to close it and from there it
> >> >> > was
> >> >> > downhill..
> >> >> > --
> >> >> > Mary
> >> >> >
> >> >> >
> >> >> > "Gary S. Terhune" wrote:
> >> >> >
> >> >> >> Are you the same "Mary" who deleted those files and couldn't get
> >> >> >> back
> >> >> >> in?
> >> >> >>
> >> >> >> --
> >> >> >> Gary S. Terhune
> >> >> >> MS-MVP Shell/User
> >> >> >> http://grystmill.com
> >> >> >>
> >> >> >> "Mary" <Mary@discussions.microsoft.com> wrote in message
> >> >> >> news:9BC6713B-D2A4-45F7-80A5-C03B451834AF@microsoft.com...
> >> >> >> > My icons do not load only the background screen in Win 98 second
> >> >> >> > edition.
> >> >> >> > The error message reads:
> >> >> >> > Explorer caused an invalid page fault in module explorer.exe at
> >> >> >> > 0177:00401f31 registers: EAX=00000000 cs=0177 EIP=00401f3
> >> >> >> > EFLGS=00010246
> >> >> >> > EBX00000001 SS=017f ESP=0080feec EBP=0080fef4 ECX=c166a5c0
> >> >> >> > DS=017f
> >> >> >> > ESI=00000000 FS=1a2f
> >> >> >> >
> >> >> >> > No icons load when I boot into safe mode.
> >> >> >> >
> >> >> >> > Before I received the error I got a box saying something about a
> >> >> >> > debuging,
> >> >> >> > I
> >> >> >> > click to close the box, I think the screen frooze. I did a
> >> >> >> > ctr/alt/delete
> >> >> >> > and selected to close "explorer" by mistake.
> >> >> >> > --
> >> >> >> > Mary
> >> >> >>
> >> >> >>
> >> >> >>
> >> >>
> >> >>
> >> >>
> >>
> >>
> >>
>
>
>
 
G

Gary S. Terhune

Only a Windows 98 CD will do, and it has to be the right version, Original
or Second Edition. An XP disk is worthless for your needs, don't bother with
it. But if getting a Win98 disc of the proper version is not possible for
you, then there are still other ways to accomplish the fix, whatever it
turns out to be. At the moment the goal is to inspect the system to see if
there's anything to indicate any maliciousness at play here, which is one of
the distinct possibilities, or if it's just a messed up file or what. We
need to inspect the file system to do that. We don't even know yet what is
wrong, and until we do it's foolish to do more than speculate on possible
courses of action.

Right now, I need to know if it's possible to do ANYTHING in Windows, which
brings me to my previous question. Does WinKey-R bring up a Run box, or is
your system old enough (and well-cared for enough) that your keyboard
doesn't have that WinKey? Because if we can't do what we need to do in
Windows, then it will have to be all Command Prompt stuff, which is more
complicated and scary, unless you're experienced in command-line procedures,
in which case we could just skip straight to that. It's just a LOT more time
consuming and will require a lot more back & forth discussion.

--
Gary S. Terhune
MS-MVP Shell/User
http://grystmill.com

"Mary" <Mary@discussions.microsoft.com> wrote in message
news:4404CAD3-6FBA-460E-98EC-BC7100AA1381@microsoft.com...
>I can't locate my Win98 upgrade disk, but I do have Windows XP professional
> installation cd. I'll try and borrow one if needed.
> --
> Mary
>
>
> "Gary S. Terhune" wrote:
>
>> As Buffalo said, it's a key that is usually found between the Ctrl and
>> Alt
>> key, sometimes labeled 'Start", usually just has the "flying windows"
>> logo.
>>
>> Please, while I'll be in and out, today, take this one step at a time
>> with
>> me. I'm not coming up with wild guesses, I'm simply trying to find out
>> what's working and what isn't. If we run out of tricks while in Windows
>> (or
>> Windows Safe Mode) then we have to use Command Prompt Only (DOS) mode to
>> analyze and repair, and that can be trickier and more tedious.
>>
>> While I'm here, what do you have in the way of Windows 98 installation
>> media? A standard Microsoft Windows 98 CD, or is it a "Restore" CD or
>> what?
>>
>> --
>> Gary S. Terhune
>> MS-MVP Shell/User
>> http://grystmill.com
>>
>> "Mary" <Mary@discussions.microsoft.com> wrote in message
>> news:9B72F85C-0CE1-43C6-8CB0-7D0D7F3FA402@microsoft.com...
>> > Hi Gary,
>> >
>> > Could you explain how to perform a WinKey-R?
>> > --
>> > Mary
>> >
>> >
>> > "Gary S. Terhune" wrote:
>> >
>> >> Can you use the WinKey? Specifically, WinKey-R.
>> >>
>> >> --
>> >> Gary S. Terhune
>> >> MS-MVP Shell/User
>> >> http://grystmill.com
>> >>
>> >> "Mary" <Mary@discussions.microsoft.com> wrote in message
>> >> news:45F98DA8-E746-4EC1-ABE0-D484FC8A56A0@microsoft.com...
>> >> > In the normal startup, no icons or taskbar appear. I tried F3 and
>> >> > there
>> >> > was
>> >> > no response. The screen is blank, only the background of clouds
>> >> > appear.
>> >> > --
>> >> > Mary
>> >> >
>> >> >
>> >> > "Gary S. Terhune" wrote:
>> >> >
>> >> >> In a normal startup, can you use F3 to open Find>Files & Folders?
>> >> >> If
>> >> >> so,
>> >> >> do
>> >> >> a search for Explorer.exe. What do you find?
>> >> >>
>> >> >> --
>> >> >> Gary S. Terhune
>> >> >> MS-MVP Shell/User
>> >> >> http://grystmill.com
>> >> >>
>> >> >> "Mary" <Mary@discussions.microsoft.com> wrote in message
>> >> >> news:F16F1FCB-A87B-4043-B0BD-3FE23A9F221D@microsoft.com...
>> >> >> > No I not that Mary, I didn't delete any files. The program began
>> >> >> > when
>> >> >> > a
>> >> >> > debugging window pop up and I clicked to close it and from there
>> >> >> > it
>> >> >> > was
>> >> >> > downhill..
>> >> >> > --
>> >> >> > Mary
>> >> >> >
>> >> >> >
>> >> >> > "Gary S. Terhune" wrote:
>> >> >> >
>> >> >> >> Are you the same "Mary" who deleted those files and couldn't get
>> >> >> >> back
>> >> >> >> in?
>> >> >> >>
>> >> >> >> --
>> >> >> >> Gary S. Terhune
>> >> >> >> MS-MVP Shell/User
>> >> >> >> http://grystmill.com
>> >> >> >>
>> >> >> >> "Mary" <Mary@discussions.microsoft.com> wrote in message
>> >> >> >> news:9BC6713B-D2A4-45F7-80A5-C03B451834AF@microsoft.com...
>> >> >> >> > My icons do not load only the background screen in Win 98
>> >> >> >> > second
>> >> >> >> > edition.
>> >> >> >> > The error message reads:
>> >> >> >> > Explorer caused an invalid page fault in module explorer.exe
>> >> >> >> > at
>> >> >> >> > 0177:00401f31 registers: EAX=00000000 cs=0177 EIP=00401f3
>> >> >> >> > EFLGS=00010246
>> >> >> >> > EBX00000001 SS=017f ESP=0080feec EBP=0080fef4 ECX=c166a5c0
>> >> >> >> > DS=017f
>> >> >> >> > ESI=00000000 FS=1a2f
>> >> >> >> >
>> >> >> >> > No icons load when I boot into safe mode.
>> >> >> >> >
>> >> >> >> > Before I received the error I got a box saying something about
>> >> >> >> > a
>> >> >> >> > debuging,
>> >> >> >> > I
>> >> >> >> > click to close the box, I think the screen frooze. I did a
>> >> >> >> > ctr/alt/delete
>> >> >> >> > and selected to close "explorer" by mistake.
>> >> >> >> > --
>> >> >> >> > Mary
>> >> >> >>
>> >> >> >>
>> >> >> >>
>> >> >>
>> >> >>
>> >> >>
>> >>
>> >>
>> >>
>>
>>
>>
 
M

Mary

Sorry, selecting the winkey doesn't work. If you wish to use command
prompts, I've done it before, a little rusty but I will follow your
instructions. My CPU is about 4 or 5 years old.
"Gary S. Terhune" wrote:

> Only a Windows 98 CD will do, and it has to be the right version, Original
> or Second Edition. An XP disk is worthless for your needs, don't bother with
> it. But if getting a Win98 disc of the proper version is not possible for
> you, then there are still other ways to accomplish the fix, whatever it
> turns out to be. At the moment the goal is to inspect the system to see if
> there's anything to indicate any maliciousness at play here, which is one of
> the distinct possibilities, or if it's just a messed up file or what. We
> need to inspect the file system to do that. We don't even know yet what is
> wrong, and until we do it's foolish to do more than speculate on possible
> courses of action.
>
> Right now, I need to know if it's possible to do ANYTHING in Windows, which
> brings me to my previous question. Does WinKey-R bring up a Run box, or is
> your system old enough (and well-cared for enough) that your keyboard
> doesn't have that WinKey? Because if we can't do what we need to do in
> Windows, then it will have to be all Command Prompt stuff, which is more
> complicated and scary, unless you're experienced in command-line procedures,
> in which case we could just skip straight to that. It's just a LOT more time
> consuming and will require a lot more back & forth discussion.
>
> --
> Gary S. Terhune
> MS-MVP Shell/User
> http://grystmill.com
>
> "Mary" <Mary@discussions.microsoft.com> wrote in message
> news:4404CAD3-6FBA-460E-98EC-BC7100AA1381@microsoft.com...
> >I can't locate my Win98 upgrade disk, but I do have Windows XP professional
> > installation cd. I'll try and borrow one if needed.
> > --
> > Mary
> >
> >
> > "Gary S. Terhune" wrote:
> >
> >> As Buffalo said, it's a key that is usually found between the Ctrl and
> >> Alt
> >> key, sometimes labeled 'Start", usually just has the "flying windows"
> >> logo.
> >>
> >> Please, while I'll be in and out, today, take this one step at a time
> >> with
> >> me. I'm not coming up with wild guesses, I'm simply trying to find out
> >> what's working and what isn't. If we run out of tricks while in Windows
> >> (or
> >> Windows Safe Mode) then we have to use Command Prompt Only (DOS) mode to
> >> analyze and repair, and that can be trickier and more tedious.
> >>
> >> While I'm here, what do you have in the way of Windows 98 installation
> >> media? A standard Microsoft Windows 98 CD, or is it a "Restore" CD or
> >> what?
> >>
> >> --
> >> Gary S. Terhune
> >> MS-MVP Shell/User
> >> http://grystmill.com
> >>
> >> "Mary" <Mary@discussions.microsoft.com> wrote in message
> >> news:9B72F85C-0CE1-43C6-8CB0-7D0D7F3FA402@microsoft.com...
> >> > Hi Gary,
> >> >
> >> > Could you explain how to perform a WinKey-R?
> >> > --
> >> > Mary
> >> >
> >> >
> >> > "Gary S. Terhune" wrote:
> >> >
> >> >> Can you use the WinKey? Specifically, WinKey-R.
> >> >>
> >> >> --
> >> >> Gary S. Terhune
> >> >> MS-MVP Shell/User
> >> >> http://grystmill.com
> >> >>
> >> >> "Mary" <Mary@discussions.microsoft.com> wrote in message
> >> >> news:45F98DA8-E746-4EC1-ABE0-D484FC8A56A0@microsoft.com...
> >> >> > In the normal startup, no icons or taskbar appear. I tried F3 and
> >> >> > there
> >> >> > was
> >> >> > no response. The screen is blank, only the background of clouds
> >> >> > appear.
> >> >> > --
> >> >> > Mary
> >> >> >
> >> >> >
> >> >> > "Gary S. Terhune" wrote:
> >> >> >
> >> >> >> In a normal startup, can you use F3 to open Find>Files & Folders?
> >> >> >> If
> >> >> >> so,
> >> >> >> do
> >> >> >> a search for Explorer.exe. What do you find?
> >> >> >>
> >> >> >> --
> >> >> >> Gary S. Terhune
> >> >> >> MS-MVP Shell/User
> >> >> >> http://grystmill.com
> >> >> >>
> >> >> >> "Mary" <Mary@discussions.microsoft.com> wrote in message
> >> >> >> news:F16F1FCB-A87B-4043-B0BD-3FE23A9F221D@microsoft.com...
> >> >> >> > No I not that Mary, I didn't delete any files. The program began
> >> >> >> > when
> >> >> >> > a
> >> >> >> > debugging window pop up and I clicked to close it and from there
> >> >> >> > it
> >> >> >> > was
> >> >> >> > downhill..
> >> >> >> > --
> >> >> >> > Mary
> >> >> >> >
> >> >> >> >
> >> >> >> > "Gary S. Terhune" wrote:
> >> >> >> >
> >> >> >> >> Are you the same "Mary" who deleted those files and couldn't get
> >> >> >> >> back
> >> >> >> >> in?
> >> >> >> >>
> >> >> >> >> --
> >> >> >> >> Gary S. Terhune
> >> >> >> >> MS-MVP Shell/User
> >> >> >> >> http://grystmill.com
> >> >> >> >>
> >> >> >> >> "Mary" <Mary@discussions.microsoft.com> wrote in message
> >> >> >> >> news:9BC6713B-D2A4-45F7-80A5-C03B451834AF@microsoft.com...
> >> >> >> >> > My icons do not load only the background screen in Win 98
> >> >> >> >> > second
> >> >> >> >> > edition.
> >> >> >> >> > The error message reads:
> >> >> >> >> > Explorer caused an invalid page fault in module explorer.exe
> >> >> >> >> > at
> >> >> >> >> > 0177:00401f31 registers: EAX=00000000 cs=0177 EIP=00401f3
> >> >> >> >> > EFLGS=00010246
> >> >> >> >> > EBX00000001 SS=017f ESP=0080feec EBP=0080fef4 ECX=c166a5c0
> >> >> >> >> > DS=017f
> >> >> >> >> > ESI=00000000 FS=1a2f
> >> >> >> >> >
> >> >> >> >> > No icons load when I boot into safe mode.
> >> >> >> >> >
> >> >> >> >> > Before I received the error I got a box saying something about
> >> >> >> >> > a
> >> >> >> >> > debuging,
> >> >> >> >> > I
> >> >> >> >> > click to close the box, I think the screen frooze. I did a
> >> >> >> >> > ctr/alt/delete
> >> >> >> >> > and selected to close "explorer" by mistake.
> >> >> >> >> > --
> >> >> >> >> > Mary
> >> >> >> >>
> >> >> >> >>
> >> >> >> >>
> >> >> >>
> >> >> >>
> >> >> >>
> >> >>
> >> >>
> >> >>
> >>
> >>
> >>
>
>
>
 
G

Gary S. Terhune

OK. First, you know how to get to the Command Prompt Only prompt using the
Ctrl or F8 keys? Use either one, not both, and simply tap it about once per
second as the system boots up until a Startup Menu appears. If you can do
that, great. If you can't access the Startup Menu, you'll need a Windows
Emergency Boot Disk (aka Startup Floppy Disk.) If you don't have the Startup
floppy disk, go to another computer and download a disk creator from
http://bootdisk.com/bootdisk.htm. Choose the one that says Windows 98SE OEM
(I don't think we need the one with no RAM drive.) It's an EXE file that you
run to create the bootable floppy disk.

Once you have either gotten to the Startup Menu where you can choose Command
Prompt Only, or have obtained a Startup Disk, then let's see, first, what
you have already on your system. Run the following two commands. If you're
doing this from the floppy boot, then you need to first change to C:\ by
typing in C: (C + Colon) then <Enter>:

dir /s explorer.*
dir /s /ah explorer.*

Each command will take some time to complete. You'll immediately get a
two-line description of the Volume. and then as the results are found they
will be listed. But you want to watch the blinking cursor. When it is
finished searching out the files, you will get a "Total Files Listed" report
and then the cursor will once again be following C:\>. Report back here with
the specifics of the file(s) found. For instance, this is what I get with
the first command:

Volume in drive C is WIN98SE (which is the name of my C:\ partition.)
Volume Serial Number is D431-0200

(here's where the file is found and listed)
Directory of C:\WINDOWS

EXPLORER.EXE 180,224 04-23-99 10:22p
EXPLORER.SCF 80 04-23-99 10:22p
2 file(s) 180,304 bytes

(final report)
Total files listed:
2 file(s) 180,304 bytes
0 dir(s) 10,544.17 MB free
C:\>

I don't care about the first part (Volume), nor the final report. I just
want everything in between (the stuff between my parenthetical notes.) And
you don't have to make it look like I did (the way it looks on the screen),
just keep the lines separate. The second command is simply to see if there
are any Hidden copies.

I also want you do the following commands:

md c:\regback
copy c:\windows\sysbckup\rb*.cab c:\regback
cd regback
dir

Give me all the data presented for the RB files. Don't need the other info.

--
Gary S. Terhune
MS-MVP Shell/User
http://grystmill.com

"Mary" <Mary@discussions.microsoft.com> wrote in message
news:826E95C8-2A23-48B7-9793-D5DE036D2850@microsoft.com...
> Sorry, selecting the winkey doesn't work. If you wish to use command
> prompts, I've done it before, a little rusty but I will follow your
> instructions. My CPU is about 4 or 5 years old.
> "Gary S. Terhune" wrote:
>
>> Only a Windows 98 CD will do, and it has to be the right version,
>> Original
>> or Second Edition. An XP disk is worthless for your needs, don't bother
>> with
>> it. But if getting a Win98 disc of the proper version is not possible for
>> you, then there are still other ways to accomplish the fix, whatever it
>> turns out to be. At the moment the goal is to inspect the system to see
>> if
>> there's anything to indicate any maliciousness at play here, which is one
>> of
>> the distinct possibilities, or if it's just a messed up file or what. We
>> need to inspect the file system to do that. We don't even know yet what
>> is
>> wrong, and until we do it's foolish to do more than speculate on possible
>> courses of action.
>>
>> Right now, I need to know if it's possible to do ANYTHING in Windows,
>> which
>> brings me to my previous question. Does WinKey-R bring up a Run box, or
>> is
>> your system old enough (and well-cared for enough) that your keyboard
>> doesn't have that WinKey? Because if we can't do what we need to do in
>> Windows, then it will have to be all Command Prompt stuff, which is more
>> complicated and scary, unless you're experienced in command-line
>> procedures,
>> in which case we could just skip straight to that. It's just a LOT more
>> time
>> consuming and will require a lot more back & forth discussion.
>>
>> --
>> Gary S. Terhune
>> MS-MVP Shell/User
>> http://grystmill.com
>>
>> "Mary" <Mary@discussions.microsoft.com> wrote in message
>> news:4404CAD3-6FBA-460E-98EC-BC7100AA1381@microsoft.com...
>> >I can't locate my Win98 upgrade disk, but I do have Windows XP
>> >professional
>> > installation cd. I'll try and borrow one if needed.
>> > --
>> > Mary
>> >
>> >
>> > "Gary S. Terhune" wrote:
>> >
>> >> As Buffalo said, it's a key that is usually found between the Ctrl and
>> >> Alt
>> >> key, sometimes labeled 'Start", usually just has the "flying windows"
>> >> logo.
>> >>
>> >> Please, while I'll be in and out, today, take this one step at a time
>> >> with
>> >> me. I'm not coming up with wild guesses, I'm simply trying to find out
>> >> what's working and what isn't. If we run out of tricks while in
>> >> Windows
>> >> (or
>> >> Windows Safe Mode) then we have to use Command Prompt Only (DOS) mode
>> >> to
>> >> analyze and repair, and that can be trickier and more tedious.
>> >>
>> >> While I'm here, what do you have in the way of Windows 98 installation
>> >> media? A standard Microsoft Windows 98 CD, or is it a "Restore" CD or
>> >> what?
>> >>
>> >> --
>> >> Gary S. Terhune
>> >> MS-MVP Shell/User
>> >> http://grystmill.com
>> >>
>> >> "Mary" <Mary@discussions.microsoft.com> wrote in message
>> >> news:9B72F85C-0CE1-43C6-8CB0-7D0D7F3FA402@microsoft.com...
>> >> > Hi Gary,
>> >> >
>> >> > Could you explain how to perform a WinKey-R?
>> >> > --
>> >> > Mary
>> >> >
>> >> >
>> >> > "Gary S. Terhune" wrote:
>> >> >
>> >> >> Can you use the WinKey? Specifically, WinKey-R.
>> >> >>
>> >> >> --
>> >> >> Gary S. Terhune
>> >> >> MS-MVP Shell/User
>> >> >> http://grystmill.com
>> >> >>
>> >> >> "Mary" <Mary@discussions.microsoft.com> wrote in message
>> >> >> news:45F98DA8-E746-4EC1-ABE0-D484FC8A56A0@microsoft.com...
>> >> >> > In the normal startup, no icons or taskbar appear. I tried F3
>> >> >> > and
>> >> >> > there
>> >> >> > was
>> >> >> > no response. The screen is blank, only the background of clouds
>> >> >> > appear.
>> >> >> > --
>> >> >> > Mary
>> >> >> >
>> >> >> >
>> >> >> > "Gary S. Terhune" wrote:
>> >> >> >
>> >> >> >> In a normal startup, can you use F3 to open Find>Files &
>> >> >> >> Folders?
>> >> >> >> If
>> >> >> >> so,
>> >> >> >> do
>> >> >> >> a search for Explorer.exe. What do you find?
>> >> >> >>
>> >> >> >> --
>> >> >> >> Gary S. Terhune
>> >> >> >> MS-MVP Shell/User
>> >> >> >> http://grystmill.com
>> >> >> >>
>> >> >> >> "Mary" <Mary@discussions.microsoft.com> wrote in message
>> >> >> >> news:F16F1FCB-A87B-4043-B0BD-3FE23A9F221D@microsoft.com...
>> >> >> >> > No I not that Mary, I didn't delete any files. The program
>> >> >> >> > began
>> >> >> >> > when
>> >> >> >> > a
>> >> >> >> > debugging window pop up and I clicked to close it and from
>> >> >> >> > there
>> >> >> >> > it
>> >> >> >> > was
>> >> >> >> > downhill..
>> >> >> >> > --
>> >> >> >> > Mary
>> >> >> >> >
>> >> >> >> >
>> >> >> >> > "Gary S. Terhune" wrote:
>> >> >> >> >
>> >> >> >> >> Are you the same "Mary" who deleted those files and couldn't
>> >> >> >> >> get
>> >> >> >> >> back
>> >> >> >> >> in?
>> >> >> >> >>
>> >> >> >> >> --
>> >> >> >> >> Gary S. Terhune
>> >> >> >> >> MS-MVP Shell/User
>> >> >> >> >> http://grystmill.com
>> >> >> >> >>
>> >> >> >> >> "Mary" <Mary@discussions.microsoft.com> wrote in message
>> >> >> >> >> news:9BC6713B-D2A4-45F7-80A5-C03B451834AF@microsoft.com...
>> >> >> >> >> > My icons do not load only the background screen in Win 98
>> >> >> >> >> > second
>> >> >> >> >> > edition.
>> >> >> >> >> > The error message reads:
>> >> >> >> >> > Explorer caused an invalid page fault in module
>> >> >> >> >> > explorer.exe
>> >> >> >> >> > at
>> >> >> >> >> > 0177:00401f31 registers: EAX=00000000 cs=0177 EIP=00401f3
>> >> >> >> >> > EFLGS=00010246
>> >> >> >> >> > EBX00000001 SS=017f ESP=0080feec EBP=0080fef4 ECX=c166a5c0
>> >> >> >> >> > DS=017f
>> >> >> >> >> > ESI=00000000 FS=1a2f
>> >> >> >> >> >
>> >> >> >> >> > No icons load when I boot into safe mode.
>> >> >> >> >> >
>> >> >> >> >> > Before I received the error I got a box saying something
>> >> >> >> >> > about
>> >> >> >> >> > a
>> >> >> >> >> > debuging,
>> >> >> >> >> > I
>> >> >> >> >> > click to close the box, I think the screen frooze. I did a
>> >> >> >> >> > ctr/alt/delete
>> >> >> >> >> > and selected to close "explorer" by mistake.
>> >> >> >> >> > --
>> >> >> >> >> > Mary
>> >> >> >> >>
>> >> >> >> >>
>> >> >> >> >>
>> >> >> >>
>> >> >> >>
>> >> >> >>
>> >> >>
>> >> >>
>> >> >>
>> >>
>> >>
>> >>
>>
>>
>>
 
M

Mary

Here is the report from the command prompts:
Explorer.exe= 180,224 04-23-99 10:22P
Explorer.scf= 80 04-23-99 10:22P
2 files(s) 180,304 bytes

RB Files:
<DIR> 01-18-00 7:05a
<DIR> 01-18-00 7:05a
RB BAD CAB 3,048,624 05-31-05 10:42p
RB 004 CAB 3,444,463 06-18-08 10:42a
RB 002 CAB 3,441,914 06-22-08 3:41a
RB 005 CAB 3,443,209 06-21-08 7:34a
RB 001 CAB 3,442,594 07-01-08 2:01a
RB 003 CAB 3,446,935 07-26-08 1:38a
6 files(s) 20,267,739 bytes
2 dir(s) 15,509.38 mb free

I hope this is exactly what you need.

Thank you,
Mary


"Gary S. Terhune" wrote:

> OK. First, you know how to get to the Command Prompt Only prompt using the
> Ctrl or F8 keys? Use either one, not both, and simply tap it about once per
> second as the system boots up until a Startup Menu appears. If you can do
> that, great. If you can't access the Startup Menu, you'll need a Windows
> Emergency Boot Disk (aka Startup Floppy Disk.) If you don't have the Startup
> floppy disk, go to another computer and download a disk creator from
> http://bootdisk.com/bootdisk.htm. Choose the one that says Windows 98SE OEM
> (I don't think we need the one with no RAM drive.) It's an EXE file that you
> run to create the bootable floppy disk.
>
> Once you have either gotten to the Startup Menu where you can choose Command
> Prompt Only, or have obtained a Startup Disk, then let's see, first, what
> you have already on your system. Run the following two commands. If you're
> doing this from the floppy boot, then you need to first change to C:\ by
> typing in C: (C + Colon) then <Enter>:
>
> dir /s explorer.*
> dir /s /ah explorer.*
>
> Each command will take some time to complete. You'll immediately get a
> two-line description of the Volume. and then as the results are found they
> will be listed. But you want to watch the blinking cursor. When it is
> finished searching out the files, you will get a "Total Files Listed" report
> and then the cursor will once again be following C:\>. Report back here with
> the specifics of the file(s) found. For instance, this is what I get with
> the first command:
>
> Volume in drive C is WIN98SE (which is the name of my C:\ partition.)
> Volume Serial Number is D431-0200
>
> (here's where the file is found and listed)
> Directory of C:\WINDOWS
>
> EXPLORER.EXE 180,224 04-23-99 10:22p
> EXPLORER.SCF 80 04-23-99 10:22p
> 2 file(s) 180,304 bytes
>
> (final report)
> Total files listed:
> 2 file(s) 180,304 bytes
> 0 dir(s) 10,544.17 MB free
> C:\>
>
> I don't care about the first part (Volume), nor the final report. I just
> want everything in between (the stuff between my parenthetical notes.) And
> you don't have to make it look like I did (the way it looks on the screen),
> just keep the lines separate. The second command is simply to see if there
> are any Hidden copies.
>
> I also want you do the following commands:
>
> md c:\regback
> copy c:\windows\sysbckup\rb*.cab c:\regback
> cd regback
> dir
>
> Give me all the data presented for the RB files. Don't need the other info.
>
> --
> Gary S. Terhune
> MS-MVP Shell/User
> http://grystmill.com
>
> "Mary" <Mary@discussions.microsoft.com> wrote in message
> news:826E95C8-2A23-48B7-9793-D5DE036D2850@microsoft.com...
> > Sorry, selecting the winkey doesn't work. If you wish to use command
> > prompts, I've done it before, a little rusty but I will follow your
> > instructions. My CPU is about 4 or 5 years old.
> > "Gary S. Terhune" wrote:
> >
> >> Only a Windows 98 CD will do, and it has to be the right version,
> >> Original
> >> or Second Edition. An XP disk is worthless for your needs, don't bother
> >> with
> >> it. But if getting a Win98 disc of the proper version is not possible for
> >> you, then there are still other ways to accomplish the fix, whatever it
> >> turns out to be. At the moment the goal is to inspect the system to see
> >> if
> >> there's anything to indicate any maliciousness at play here, which is one
> >> of
> >> the distinct possibilities, or if it's just a messed up file or what. We
> >> need to inspect the file system to do that. We don't even know yet what
> >> is
> >> wrong, and until we do it's foolish to do more than speculate on possible
> >> courses of action.
> >>
> >> Right now, I need to know if it's possible to do ANYTHING in Windows,
> >> which
> >> brings me to my previous question. Does WinKey-R bring up a Run box, or
> >> is
> >> your system old enough (and well-cared for enough) that your keyboard
> >> doesn't have that WinKey? Because if we can't do what we need to do in
> >> Windows, then it will have to be all Command Prompt stuff, which is more
> >> complicated and scary, unless you're experienced in command-line
> >> procedures,
> >> in which case we could just skip straight to that. It's just a LOT more
> >> time
> >> consuming and will require a lot more back & forth discussion.
> >>
> >> --
> >> Gary S. Terhune
> >> MS-MVP Shell/User
> >> http://grystmill.com
> >>
> >> "Mary" <Mary@discussions.microsoft.com> wrote in message
> >> news:4404CAD3-6FBA-460E-98EC-BC7100AA1381@microsoft.com...
> >> >I can't locate my Win98 upgrade disk, but I do have Windows XP
> >> >professional
> >> > installation cd. I'll try and borrow one if needed.
> >> > --
> >> > Mary
> >> >
> >> >
> >> > "Gary S. Terhune" wrote:
> >> >
> >> >> As Buffalo said, it's a key that is usually found between the Ctrl and
> >> >> Alt
> >> >> key, sometimes labeled 'Start", usually just has the "flying windows"
> >> >> logo.
> >> >>
> >> >> Please, while I'll be in and out, today, take this one step at a time
> >> >> with
> >> >> me. I'm not coming up with wild guesses, I'm simply trying to find out
> >> >> what's working and what isn't. If we run out of tricks while in
> >> >> Windows
> >> >> (or
> >> >> Windows Safe Mode) then we have to use Command Prompt Only (DOS) mode
> >> >> to
> >> >> analyze and repair, and that can be trickier and more tedious.
> >> >>
> >> >> While I'm here, what do you have in the way of Windows 98 installation
> >> >> media? A standard Microsoft Windows 98 CD, or is it a "Restore" CD or
> >> >> what?
> >> >>
> >> >> --
> >> >> Gary S. Terhune
> >> >> MS-MVP Shell/User
> >> >> http://grystmill.com
> >> >>
> >> >> "Mary" <Mary@discussions.microsoft.com> wrote in message
> >> >> news:9B72F85C-0CE1-43C6-8CB0-7D0D7F3FA402@microsoft.com...
> >> >> > Hi Gary,
> >> >> >
> >> >> > Could you explain how to perform a WinKey-R?
> >> >> > --
> >> >> > Mary
> >> >> >
> >> >> >
> >> >> > "Gary S. Terhune" wrote:
> >> >> >
> >> >> >> Can you use the WinKey? Specifically, WinKey-R.
> >> >> >>
> >> >> >> --
> >> >> >> Gary S. Terhune
> >> >> >> MS-MVP Shell/User
> >> >> >> http://grystmill.com
> >> >> >>
> >> >> >> "Mary" <Mary@discussions.microsoft.com> wrote in message
> >> >> >> news:45F98DA8-E746-4EC1-ABE0-D484FC8A56A0@microsoft.com...
> >> >> >> > In the normal startup, no icons or taskbar appear. I tried F3
> >> >> >> > and
> >> >> >> > there
> >> >> >> > was
> >> >> >> > no response. The screen is blank, only the background of clouds
> >> >> >> > appear.
> >> >> >> > --
> >> >> >> > Mary
> >> >> >> >
> >> >> >> >
> >> >> >> > "Gary S. Terhune" wrote:
> >> >> >> >
> >> >> >> >> In a normal startup, can you use F3 to open Find>Files &
> >> >> >> >> Folders?
> >> >> >> >> If
> >> >> >> >> so,
> >> >> >> >> do
> >> >> >> >> a search for Explorer.exe. What do you find?
> >> >> >> >>
> >> >> >> >> --
> >> >> >> >> Gary S. Terhune
> >> >> >> >> MS-MVP Shell/User
> >> >> >> >> http://grystmill.com
> >> >> >> >>
> >> >> >> >> "Mary" <Mary@discussions.microsoft.com> wrote in message
> >> >> >> >> news:F16F1FCB-A87B-4043-B0BD-3FE23A9F221D@microsoft.com...
> >> >> >> >> > No I not that Mary, I didn't delete any files. The program
> >> >> >> >> > began
> >> >> >> >> > when
> >> >> >> >> > a
> >> >> >> >> > debugging window pop up and I clicked to close it and from
> >> >> >> >> > there
> >> >> >> >> > it
> >> >> >> >> > was
> >> >> >> >> > downhill..
> >> >> >> >> > --
> >> >> >> >> > Mary
> >> >> >> >> >
> >> >> >> >> >
> >> >> >> >> > "Gary S. Terhune" wrote:
> >> >> >> >> >
> >> >> >> >> >> Are you the same "Mary" who deleted those files and couldn't
> >> >> >> >> >> get
> >> >> >> >> >> back
> >> >> >> >> >> in?
> >> >> >> >> >>
> >> >> >> >> >> --
> >> >> >> >> >> Gary S. Terhune
> >> >> >> >> >> MS-MVP Shell/User
> >> >> >> >> >> http://grystmill.com
> >> >> >> >> >>
> >> >> >> >> >> "Mary" <Mary@discussions.microsoft.com> wrote in message
> >> >> >> >> >> news:9BC6713B-D2A4-45F7-80A5-C03B451834AF@microsoft.com...
> >> >> >> >> >> > My icons do not load only the background screen in Win 98
> >> >> >> >> >> > second
> >> >> >> >> >> > edition.
> >> >> >> >> >> > The error message reads:
> >> >> >> >> >> > Explorer caused an invalid page fault in module
> >> >> >> >> >> > explorer.exe
> >> >> >> >> >> > at
> >> >> >> >> >> > 0177:00401f31 registers: EAX=00000000 cs=0177 EIP=00401f3
> >> >> >> >> >> > EFLGS=00010246
> >> >> >> >> >> > EBX00000001 SS=017f ESP=0080feec EBP=0080fef4 ECX=c166a5c0
> >> >> >> >> >> > DS=017f
> >> >> >> >> >> > ESI=00000000 FS=1a2f
> >> >> >> >> >> >
> >> >> >> >> >> > No icons load when I boot into safe mode.
> >> >> >> >> >> >
> >> >> >> >> >> > Before I received the error I got a box saying something
> >> >> >> >> >> > about
> >> >> >> >> >> > a
> >> >> >> >> >> > debuging,
> >> >> >> >> >> > I
> >> >> >> >> >> > click to close the box, I think the screen frooze. I did a
> >> >> >> >> >> > ctr/alt/delete
> >> >> >> >> >> > and selected to close "explorer" by mistake.
> >> >> >> >> >> > --
> >> >> >> >> >> > Mary
> >> >> >> >> >>
> >> >> >> >> >>
> >> >> >> >> >>
> >> >> >> >>
> >> >> >> >>
> >> >> >> >>
> >> >> >>
> >> >> >>
> >> >> >>
> >> >>
> >> >>
> >> >>
> >>
> >>
> >>
>
>
>
 
G

Gary S. Terhune

OK. Looks good, except it would appear that you seldom restart your
computer, judging by the dates of the Registry Backups (RB*.CAB files.)
They're useless. You need to add a scheduled task for SCANREGW when we get
you fixed up.

Was your system fully up to date at Windows Updates? In particular, is IE
version 6.1 and up to date? If you know? Also, did you come up with a
Windows 98 installation CD? If not, go back to the Command Prompt and do:

dir /s win98*.cab

If several dozen show up, those are your Windows 98 installation files. Note
the directory.

But at this moment, the installation files for your current version of IE
are what you need. So, run this command to see if they're there:

dir /s ie6setup.exe

With any luck, that will show up in a folder called "Windows Update Setup
Files". If nothing shows up, skip down to the next section that starts, "If
you didn't find ie6setup.exe." If the file shows up but not in that folder,
then please run:

cd "full path to folder where ie6setup.exe showed up" (quotation marks are
required.)

Example:
cd "c:\windows\folder where file showed up"

Don't bother to list all the files, but there should be several CAB files

If you didn't find ie6setup.exe, do the following:

dir /s /v iexplore.exe

Report all the data presented. I have to flatten this Win98 system and
install a new one. Was playing around with too much garbage and managed to
hose it. (Actually, I was trying to upgrade it to Windows 2000, but
something about the hardware made that unworkable.) Anyway, I don't wan to
give any further instruction until I get that done, which should be later
tonight or by tomorrow evening (I'm out all day tomorrow, I think. Not sure
yet.)

--
Gary S. Terhune
MS-MVP Shell/User
http://grystmill.com

"Mary" <Mary@discussions.microsoft.com> wrote in message
news:B1019D91-59D1-4DED-BBD9-21F51983CB37@microsoft.com...
> Here is the report from the command prompts:
> Explorer.exe= 180,224 04-23-99 10:22P
> Explorer.scf= 80 04-23-99 10:22P
> 2 files(s) 180,304 bytes
>
> RB Files:
> <DIR> 01-18-00 7:05a
> <DIR> 01-18-00 7:05a
> RB BAD CAB 3,048,624 05-31-05 10:42p
> RB 004 CAB 3,444,463 06-18-08 10:42a
> RB 002 CAB 3,441,914 06-22-08 3:41a
> RB 005 CAB 3,443,209 06-21-08 7:34a
> RB 001 CAB 3,442,594 07-01-08 2:01a
> RB 003 CAB 3,446,935 07-26-08 1:38a
> 6 files(s) 20,267,739 bytes
> 2 dir(s) 15,509.38 mb free
>
> I hope this is exactly what you need.
>
> Thank you,
> Mary
>
>
> "Gary S. Terhune" wrote:
>
>> OK. First, you know how to get to the Command Prompt Only prompt using
>> the
>> Ctrl or F8 keys? Use either one, not both, and simply tap it about once
>> per
>> second as the system boots up until a Startup Menu appears. If you can do
>> that, great. If you can't access the Startup Menu, you'll need a Windows
>> Emergency Boot Disk (aka Startup Floppy Disk.) If you don't have the
>> Startup
>> floppy disk, go to another computer and download a disk creator from
>> http://bootdisk.com/bootdisk.htm. Choose the one that says Windows 98SE
>> OEM
>> (I don't think we need the one with no RAM drive.) It's an EXE file that
>> you
>> run to create the bootable floppy disk.
>>
>> Once you have either gotten to the Startup Menu where you can choose
>> Command
>> Prompt Only, or have obtained a Startup Disk, then let's see, first, what
>> you have already on your system. Run the following two commands. If
>> you're
>> doing this from the floppy boot, then you need to first change to C:\ by
>> typing in C: (C + Colon) then <Enter>:
>>
>> dir /s explorer.*
>> dir /s /ah explorer.*
>>
>> Each command will take some time to complete. You'll immediately get a
>> two-line description of the Volume. and then as the results are found
>> they
>> will be listed. But you want to watch the blinking cursor. When it is
>> finished searching out the files, you will get a "Total Files Listed"
>> report
>> and then the cursor will once again be following C:\>. Report back here
>> with
>> the specifics of the file(s) found. For instance, this is what I get with
>> the first command:
>>
>> Volume in drive C is WIN98SE (which is the name of my C:\ partition.)
>> Volume Serial Number is D431-0200
>>
>> (here's where the file is found and listed)
>> Directory of C:\WINDOWS
>>
>> EXPLORER.EXE 180,224 04-23-99 10:22p
>> EXPLORER.SCF 80 04-23-99 10:22p
>> 2 file(s) 180,304 bytes
>>
>> (final report)
>> Total files listed:
>> 2 file(s) 180,304 bytes
>> 0 dir(s) 10,544.17 MB free
>> C:\>
>>
>> I don't care about the first part (Volume), nor the final report. I just
>> want everything in between (the stuff between my parenthetical notes.)
>> And
>> you don't have to make it look like I did (the way it looks on the
>> screen),
>> just keep the lines separate. The second command is simply to see if
>> there
>> are any Hidden copies.
>>
>> I also want you do the following commands:
>>
>> md c:\regback
>> copy c:\windows\sysbckup\rb*.cab c:\regback
>> cd regback
>> dir
>>
>> Give me all the data presented for the RB files. Don't need the other
>> info.
>>
>> --
>> Gary S. Terhune
>> MS-MVP Shell/User
>> http://grystmill.com
>>
>> "Mary" <Mary@discussions.microsoft.com> wrote in message
>> news:826E95C8-2A23-48B7-9793-D5DE036D2850@microsoft.com...
>> > Sorry, selecting the winkey doesn't work. If you wish to use command
>> > prompts, I've done it before, a little rusty but I will follow your
>> > instructions. My CPU is about 4 or 5 years old.
>> > "Gary S. Terhune" wrote:
>> >
>> >> Only a Windows 98 CD will do, and it has to be the right version,
>> >> Original
>> >> or Second Edition. An XP disk is worthless for your needs, don't
>> >> bother
>> >> with
>> >> it. But if getting a Win98 disc of the proper version is not possible
>> >> for
>> >> you, then there are still other ways to accomplish the fix, whatever
>> >> it
>> >> turns out to be. At the moment the goal is to inspect the system to
>> >> see
>> >> if
>> >> there's anything to indicate any maliciousness at play here, which is
>> >> one
>> >> of
>> >> the distinct possibilities, or if it's just a messed up file or what.
>> >> We
>> >> need to inspect the file system to do that. We don't even know yet
>> >> what
>> >> is
>> >> wrong, and until we do it's foolish to do more than speculate on
>> >> possible
>> >> courses of action.
>> >>
>> >> Right now, I need to know if it's possible to do ANYTHING in Windows,
>> >> which
>> >> brings me to my previous question. Does WinKey-R bring up a Run box,
>> >> or
>> >> is
>> >> your system old enough (and well-cared for enough) that your keyboard
>> >> doesn't have that WinKey? Because if we can't do what we need to do in
>> >> Windows, then it will have to be all Command Prompt stuff, which is
>> >> more
>> >> complicated and scary, unless you're experienced in command-line
>> >> procedures,
>> >> in which case we could just skip straight to that. It's just a LOT
>> >> more
>> >> time
>> >> consuming and will require a lot more back & forth discussion.
>> >>
>> >> --
>> >> Gary S. Terhune
>> >> MS-MVP Shell/User
>> >> http://grystmill.com
>> >>
>> >> "Mary" <Mary@discussions.microsoft.com> wrote in message
>> >> news:4404CAD3-6FBA-460E-98EC-BC7100AA1381@microsoft.com...
>> >> >I can't locate my Win98 upgrade disk, but I do have Windows XP
>> >> >professional
>> >> > installation cd. I'll try and borrow one if needed.
>> >> > --
>> >> > Mary
>> >> >
>> >> >
>> >> > "Gary S. Terhune" wrote:
>> >> >
>> >> >> As Buffalo said, it's a key that is usually found between the Ctrl
>> >> >> and
>> >> >> Alt
>> >> >> key, sometimes labeled 'Start", usually just has the "flying
>> >> >> windows"
>> >> >> logo.
>> >> >>
>> >> >> Please, while I'll be in and out, today, take this one step at a
>> >> >> time
>> >> >> with
>> >> >> me. I'm not coming up with wild guesses, I'm simply trying to find
>> >> >> out
>> >> >> what's working and what isn't. If we run out of tricks while in
>> >> >> Windows
>> >> >> (or
>> >> >> Windows Safe Mode) then we have to use Command Prompt Only (DOS)
>> >> >> mode
>> >> >> to
>> >> >> analyze and repair, and that can be trickier and more tedious.
>> >> >>
>> >> >> While I'm here, what do you have in the way of Windows 98
>> >> >> installation
>> >> >> media? A standard Microsoft Windows 98 CD, or is it a "Restore" CD
>> >> >> or
>> >> >> what?
>> >> >>
>> >> >> --
>> >> >> Gary S. Terhune
>> >> >> MS-MVP Shell/User
>> >> >> http://grystmill.com
>> >> >>
>> >> >> "Mary" <Mary@discussions.microsoft.com> wrote in message
>> >> >> news:9B72F85C-0CE1-43C6-8CB0-7D0D7F3FA402@microsoft.com...
>> >> >> > Hi Gary,
>> >> >> >
>> >> >> > Could you explain how to perform a WinKey-R?
>> >> >> > --
>> >> >> > Mary
>> >> >> >
>> >> >> >
>> >> >> > "Gary S. Terhune" wrote:
>> >> >> >
>> >> >> >> Can you use the WinKey? Specifically, WinKey-R.
>> >> >> >>
>> >> >> >> --
>> >> >> >> Gary S. Terhune
>> >> >> >> MS-MVP Shell/User
>> >> >> >> http://grystmill.com
>> >> >> >>
>> >> >> >> "Mary" <Mary@discussions.microsoft.com> wrote in message
>> >> >> >> news:45F98DA8-E746-4EC1-ABE0-D484FC8A56A0@microsoft.com...
>> >> >> >> > In the normal startup, no icons or taskbar appear. I tried F3
>> >> >> >> > and
>> >> >> >> > there
>> >> >> >> > was
>> >> >> >> > no response. The screen is blank, only the background of
>> >> >> >> > clouds
>> >> >> >> > appear.
>> >> >> >> > --
>> >> >> >> > Mary
>> >> >> >> >
>> >> >> >> >
>> >> >> >> > "Gary S. Terhune" wrote:
>> >> >> >> >
>> >> >> >> >> In a normal startup, can you use F3 to open Find>Files &
>> >> >> >> >> Folders?
>> >> >> >> >> If
>> >> >> >> >> so,
>> >> >> >> >> do
>> >> >> >> >> a search for Explorer.exe. What do you find?
>> >> >> >> >>
>> >> >> >> >> --
>> >> >> >> >> Gary S. Terhune
>> >> >> >> >> MS-MVP Shell/User
>> >> >> >> >> http://grystmill.com
>> >> >> >> >>
>> >> >> >> >> "Mary" <Mary@discussions.microsoft.com> wrote in message
>> >> >> >> >> news:F16F1FCB-A87B-4043-B0BD-3FE23A9F221D@microsoft.com...
>> >> >> >> >> > No I not that Mary, I didn't delete any files. The program
>> >> >> >> >> > began
>> >> >> >> >> > when
>> >> >> >> >> > a
>> >> >> >> >> > debugging window pop up and I clicked to close it and from
>> >> >> >> >> > there
>> >> >> >> >> > it
>> >> >> >> >> > was
>> >> >> >> >> > downhill..
>> >> >> >> >> > --
>> >> >> >> >> > Mary
>> >> >> >> >> >
>> >> >> >> >> >
>> >> >> >> >> > "Gary S. Terhune" wrote:
>> >> >> >> >> >
>> >> >> >> >> >> Are you the same "Mary" who deleted those files and
>> >> >> >> >> >> couldn't
>> >> >> >> >> >> get
>> >> >> >> >> >> back
>> >> >> >> >> >> in?
>> >> >> >> >> >>
>> >> >> >> >> >> --
>> >> >> >> >> >> Gary S. Terhune
>> >> >> >> >> >> MS-MVP Shell/User
>> >> >> >> >> >> http://grystmill.com
>> >> >> >> >> >>
>> >> >> >> >> >> "Mary" <Mary@discussions.microsoft.com> wrote in message
>> >> >> >> >> >> news:9BC6713B-D2A4-45F7-80A5-C03B451834AF@microsoft.com...
>> >> >> >> >> >> > My icons do not load only the background screen in Win
>> >> >> >> >> >> > 98
>> >> >> >> >> >> > second
>> >> >> >> >> >> > edition.
>> >> >> >> >> >> > The error message reads:
>> >> >> >> >> >> > Explorer caused an invalid page fault in module
>> >> >> >> >> >> > explorer.exe
>> >> >> >> >> >> > at
>> >> >> >> >> >> > 0177:00401f31 registers: EAX=00000000 cs=0177
>> >> >> >> >> >> > EIP=00401f3
>> >> >> >> >> >> > EFLGS=00010246
>> >> >> >> >> >> > EBX00000001 SS=017f ESP=0080feec EBP=0080fef4
>> >> >> >> >> >> > ECX=c166a5c0
>> >> >> >> >> >> > DS=017f
>> >> >> >> >> >> > ESI=00000000 FS=1a2f
>> >> >> >> >> >> >
>> >> >> >> >> >> > No icons load when I boot into safe mode.
>> >> >> >> >> >> >
>> >> >> >> >> >> > Before I received the error I got a box saying something
>> >> >> >> >> >> > about
>> >> >> >> >> >> > a
>> >> >> >> >> >> > debuging,
>> >> >> >> >> >> > I
>> >> >> >> >> >> > click to close the box, I think the screen frooze. I
>> >> >> >> >> >> > did a
>> >> >> >> >> >> > ctr/alt/delete
>> >> >> >> >> >> > and selected to close "explorer" by mistake.
>> >> >> >> >> >> > --
>> >> >> >> >> >> > Mary
>> >> >> >> >> >>
>> >> >> >> >> >>
>> >> >> >> >> >>
>> >> >> >> >>
>> >> >> >> >>
>> >> >> >> >>
>> >> >> >>
>> >> >> >>
>> >> >> >>
>> >> >>
>> >> >>
>> >> >>
>> >>
>> >>
>> >>
>>
>>
>>
 
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